Exterior

Reviews of DoubleTree by Hilton Hotel & Suites Victoria

4 out of 5
DoubleTree by Hilton Hotel & Suites Victoria
777 Douglas Street, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 605 out of 1002 reviews" "
Rating 8 - Good. 270 out of 1002 reviews" "
Rating 6 - Okay. 57 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shawn, Victoria

Liked: Amenities
Nice clean rooms, close to everything downtown.
Stayed 1 night in May 2024
Response from GSM on May 9, 2024
Thanks for reviewing your stay with us. We appreciate your feedback and business.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Central location. You can walk anywhere. Rooms are very clean and quiet.
Stayed 2 nights in Apr 2024
Response from GSM on May 5, 2024
Thanks so much for your wonderful review!

10/10 Excellent

Sewak

Stayed 2 nights in Apr 2024

4/10 Poor

Mike

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from GSM on May 2, 2024
Hello Mike! Thank you for taking the time to complete our survey regarding your recent stay. We noticed that we did not meet your expectations in some areas. We thank you again and hope to welcome you back to the DoubleTree by Hilton Hotel & Suites Victoria in the future.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything: waterfront, shopping, restaurants and attractions..
Stayed 2 nights in Apr 2024
Response from GSM on Apr 30, 2024
Thanks for the great review! We are so pleased you enjoyed your stay.

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean quiet rooms and a warm cookie at check in. Great hotel will stay again.
Stayed 1 night in Apr 2024
Response from GSM on Apr 29, 2024
Thanks so much for the amazing review! We will have your warm cookie waiting for you when you return!

10/10 Excellent

Maureen

This lovely property is very well located within walking distance to all we wished to visit. The staff were amazingly helpful! We look forward to staying here our next visit.
Stayed 4 nights in Apr 2024
Response from GSM on Apr 28, 2024
Thank you for your kind words, we appreciate your review, and can't wait to welcome you back on your next visit.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of sirens and shouting and boisterous activity well after midnight
Stayed 4 nights in Apr 2024
Response from GSM on Apr 28, 2024
Thank you for staying with us, we appreciate your feedback. Unfortunately, our convenient downtown location does come with some noise and activity of the city which is out of our control. We hope it did not impact your experience too much.

8/10 Good

Florin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Apr 2024
Response from GSM on Apr 28, 2024
Thank you for reviewing your stay with us. We hope to welcome you back in the future.

8/10 Good

donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right downtown, close to the museum and parliament and lots of good restaurants. There is construction going on right next door. They were working there on Saturday but not too much noise other than hammers. I imagine that construction will be going on for a while, they are still working on the underground section and it looks like it will be big.
Stayed 2 nights in Apr 2024
Response from GSM on Apr 28, 2024
Thank you for reviewing your stay with us. We do hope to see you again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from GSM on Apr 28, 2024
Thanks for the great review!

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a weekend visit to celebrate our mother's 80th birthday in Victoria. From check-in to check-out, everything was fabulous! The only complaint from any of the 4 of us in our room, was the lighting in the bathroom. Two of the four would/could not even attempt applying makeup prior to dinner, due to the dim bathroom lighting. Having said that, the bathroom 'space' was incredible for 4! Hotel security was fantastic and the valet parking was great. A little more space at the check-in/valet zone would have made things easier but we still managed okay. Quick & friendly check in (including warm cookies), hotel/room cleanliness, walkable location to everything downtown, onsite hotel restaurants (Starbucks) & pub were all top notch! Highly recommend staying here for family's, couples & singles!
Stayed 2 nights in Apr 2024
Response from GSM on Apr 22, 2024
Thank you so much for such a wonderful review! We hope to see you again soon.

2/10 Terrible

Kevin

We were unable to stay
Stayed 1 night in Apr 2024
Response from GSM on Apr 22, 2024
We are sorry your travel plans didn't work out and that you were unable to stay.

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the middle of life downtown area, restaurants, walk and everything is around and in walking distance. We were not lucky as construction is in the next building, which let us to wake up early every day.
Stayed 3 nights in Apr 2024
Response from GSM on Apr 19, 2024
Thank you for reviewing your stay with us we appreciate your feedback, and we're pleased you enjoyed your stay.

8/10 Good

Connie G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, just a little noisy being near a main road. Still, we had a very nice stay.
Stayed 1 night in Apr 2024
Response from GSM on Apr 19, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accessible shower/bathroom was fantastic. Not a lot of noise from other floors/rooms. Staff was extremely kind. There was construction nearby but it was not disturbing
Stayed 1 night in Apr 2024
Response from GSM on Apr 11, 2024
Thank you for reviewing your stay with us and we hope to see you again in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Great walkable area and friendly staff.
Stayed 2 nights in Feb 2024
Response from GSM on Apr 11, 2024
Thanks so much for the kind words. We are pleased to hear you enjoyed your stay and hope to see you again!

10/10 Excellent

Caylee

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and clean rooms. The Valet service was incredible.
Stayed 4 nights in Mar 2024
Response from GSM on Apr 11, 2024
We really appreciate your kind words about our team members, and we are thrilled you enjoyed all aspects of your stay with us.

10/10 Excellent

Shamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing negative to say about the Double Tree in Victoria BC. From the surprise warm cookies upon arrival to the clean, modern spacious room. Centrally located, walking distance to the inner harbour, shopping & lots of restaurants.
Stayed 2 nights in Apr 2024
Response from Surmeet Kaur on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aman

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. Greeted by staff with dog treats for our golden retriever and cookies for us! Location was prime with a Starbucks in the hotel. Valet parking and services was phenomenal.
Stayed 2 nights in Apr 2024
Response from Surmeet Kaur on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff where very helpful & nothing was too much trouble
Stayed 2 nights in Mar 2024
Response from Surmeet Kaur on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marcel, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, Ray the valet was awesome!!!!
Stayed 1 night in Apr 2024
Response from Surmeet Kaur on Apr 8, 2024
Thank you for choosing to stay with us. We appreciate your feedback, and we are delighted to hear that Ray provided excellent service during your visit. We look forward to welcoming you back again soon!

8/10 Good

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, the staff were amazing.
Stayed 1 night in Mar 2024
Response from Surmeet Kaur on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gilbert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and they give you the best chocolate cookies
Stayed 1 night in Apr 2024
Response from Surmeet Kaur on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paulina Isabel

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from GSM on Apr 2, 2024
Wonderful to hear that! Thank you for staying with us!

10/10 Excellent

Malthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and great location, easy to walk to many locations. Only thing to note is that Valet service for parking is not optional, you cannot park your car yourself. They charge you 30$ per night.
Stayed 2 nights in Mar 2024
Response from GSM on Apr 2, 2024
We are glad that you liked your stay with us! Our parking surfaces are suitable for Valet parking only at this time, but it is important to note that our parking fees are the lowest amongst the adjacent hotels in the inner harbor region.

10/10 Excellent

Darren

Stayed 1 night in Mar 2024
Response from GSM on Apr 21, 2024
Thank you for staying with us, we are pleased to hear that you enjoyed your stay.

8/10 Good

louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GSM on Apr 3, 2024
Thanks for the awesome review! Hope to see you again!

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSM on Mar 28, 2024
Awesome to see that you enjoyed stay! Hope to see you again in the future.

10/10 Excellent

Yue

Stayed 1 night in Mar 2024
Response from GSM on Mar 29, 2024
We are pleased you enjoyed your stay. We appreciate your business and hope that we can welcome you back in the future.

6/10 Okay

Andrea L

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: Convenient location Comfortable beds Clean rooms Valet attendants were kind and respectful Cons: Parking is double priced from other locations Must use their valet service so you have to wait when you leave, wait when you come back and feel obligated to tip Front desk staff was cold and aloof. This would've been our new go-to hotel except for the forced valet parking and rather rude front staff.
Stayed 3 nights in Mar 2024
Response from GSM on Mar 26, 2024
Thank you for taking the time to complete our survey and provide us with your feedback. Your feedback allows us to make improvements, ensuring our guests receive the service they deserve. I apologize if there was any confusion about our parking facilities. Our valet parking is priced similar to the surrounding hotels and is completely optional as there is both street parking and parking garages available in the vicinity. Valet parking and prices are also listed on the landing page of our website for you to view prior to your arrival. Thank you very much for your valuable feedback regarding your recent stay with us.

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, friendly staff, clean. Parking is pricey, as only option is valet @ $30 a day.
Stayed 2 nights in Mar 2024
Response from GSM on Mar 25, 2024
Thank you for the review, we appreciate your feedback, and we are pleased you had an enjoyable stay. We hope to see you again in the future.

10/10 Excellent

Michelle, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSM on Mar 20, 2024
We appreciate your wonderful review and hope to see you again.

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool. Otherwise very sweet spot!
Stayed 1 night in Mar 2024
Response from GSM on Mar 18, 2024
Thanks for the review, we are pleased you enjoyed your stay!

8/10 Good

Jolie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great! Room was clean and the location was very central.
Stayed 2 nights in Mar 2024
Response from GSM on Mar 17, 2024
Thank you for the lovely review, we appreciate your kind words.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the gorgeous views and location. The staff was great as well
Stayed 2 nights in Mar 2024
Response from GSM on Mar 17, 2024
We appreciate your kind words and are very pleased you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Jesse

Stayed 1 night in Mar 2024
Response from GSM on Apr 2, 2024
Thank you for giving us the highest rating! Hope to see you again!

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from GSM on Mar 10, 2024
Thank you for staying with us. We are happy to hear that you enjoyed our great location.

10/10 Excellent

Tom

Stayed 1 night in Feb 2024
Response from GSM on Mar 20, 2024
Thank you for the excellent review! We are pleased to hear that you enjoyed your stay.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from GSM on Feb 27, 2024
Thanks for the 5 out of 5 rating! We appreciate your business and hope to see you again.

10/10 Excellent

Cara

Stayed 1 night in Feb 2024
Response from GSM on Mar 20, 2024
We are so glad you enjoyed your stay with us. Looking forward to seeing you again!

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Central witg some great views
Stayed 2 nights in Feb 2024
Response from GSM on Feb 26, 2024
Thanks for staying with us, we appreciate your business.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GSM on Feb 26, 2024
Thank you!

8/10 Good

Sara

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was a good hotel to stay but not excellent! honestly, was below our expectation for a Hilton brand and for the $ amount we could get better room service. Usually, under a regular reservation of this hotel, there is no parking( you have to pay 30 tax for the only available valley parking) and no breakfast are included. I was surprised, when I found the room facilities extremely basic, no toothbrush or toothpaste, no cotton slippers or towel rob. So for what we paid for a night the available room convenience products were way too limited. Staff were very friendly and attentive, and if there was a complain they would do their best to accommodate guest’s needs. Thanks team!
Stayed 2 nights in Feb 2024
Response from GSM on Feb 26, 2024
Thank you for your feedback. We have amenities like toothbrush or toothpaste, robe etc. available on request. Should you choose to stay with us again please just call the careline and we are happy to assist with guest requests for additional room amenities.

10/10 Excellent

Dellasue, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, can walk everywhere
Stayed 2 nights in Feb 2024
Response from GSM on Feb 21, 2024
Thank you for reviewing your stay with us. We are pleased to hear that you enjoyed our great location in the heart of Victoria. See you next time!

10/10 Excellent

Media

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GSM on Feb 26, 2024
Thanks for the great review!

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all amenities
Stayed 4 nights in Feb 2024
Response from GSM on Feb 19, 2024
We are pleased you enjoyed our convenient location. Thanks for taking the time to review your stay with us.

8/10 Good

Jenny

Stayed 3 nights in Feb 2024
Response from GSM on Mar 20, 2024
Thanks for reviewing your stay with us. We hope to be able to wow you next time.

10/10 Excellent

GENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Feb 2024
Response from GSM on Feb 11, 2024
We are pleased you enjoyed our convenient location and hope to welcome you back on your next visit.

10/10 Excellent

Kent

Stayed 1 night in Feb 2024
Response from GSM on Feb 5, 2024
Thank you for the excellent review! We appreciate your business and hope to see you again.