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Reviews of Chateau Victoria Hotel and Suites

3.5 out of 5
Chateau Victoria Hotel and Suites
740 Burdett Ave, Victoria, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1109 out of 1680 reviews" "
Rating 8 - Good. 370 out of 1680 reviews" "
Rating 6 - Okay. 117 out of 1680 reviews" "
Rating 4 - Poor. 52 out of 1680 reviews" "
Rating 2 - Terrible. 32 out of 1680 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed an early check in and really appreciated that! Front desk staff great! Enjoyed the views & a drink as Vista, bar staff so friendly and engaging!
Stayed 1 night in May 2024

10/10 Excellent

Neha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding. This was our third visit and we were a bit high maintenance with some requests and they were very patient and accommodating. We had a suite which was perfect for two people with different needs.
Stayed 3 nights in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really neat and tidy, the view was excellent 😍. Room was very spacious, lots of closets We got to experience the Vista 18 at dinner and breakfast.View was superb ! Housekeeping service was fast but no slippers available 🙁. Parking very accessible. Rate this review 5 ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in May 2024

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at this hotel for one night during the week and would stay here again on our next trip to Victoria. The hotel is nicely situated within walking distance of many attractions and restaurants. The room was nicely sized and very clean. We found the staff very friendly and approachable. They allowed us to check in early and the $20 parking fee per night was reasonable.
Stayed 1 night in May 2024

10/10 Excellent

Byron, Powell River

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Fe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are there for Victoria Day and the parade was just 2 mins away from where the event was. Lots of things to do around the area. Close to everything.
Stayed 1 night in May 2024

10/10 Excellent

Alexander

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for accommodating our little dog which we didn’t plan to bring and it was a short notice request. We stayed a second time and will come next time as well.
Stayed 1 night in May 2024

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are very comfortable. Quiet with the windows and balcony door closed. Staff was kind, courteous and accommodating. It was nice to be able to talk to the gentleman that created the Lego replica of the hotel and he talked to the kids about different aspects of it and show them which room we were staying in. the only thing was the hot tub was a little too hot, but it was still nice and relaxing. We will definitely be back
Stayed 2 nights in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

steffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in May 2024

10/10 Excellent

Joan

Travelled with family and small children
Liked: Cleanliness, staff & service
This location is very convenient and close to everything. The staffs are
Stayed 1 night in May 2024

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Price
Stayed 1 night in May 2024

8/10 Good

Clemence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

XIAO CHUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely suite of rooms, with excellent kitchen and WiFi appreciated. Unexpected stay, but would have liked to use the rooftop bar, and also 2nd floor hot tub and swimming pool!
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were welcoming and very helpful. The location is convenient and within walking distance to the harbor, museums and restaurants. The Happy Hour team were a delight and the views can’t be beat. This was an excellent Hotel experience !
Stayed 2 nights in May 2024

10/10 Excellent

Sandra

Travelled with group
Beautiful place and lovely staff!
Stayed 1 night in May 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was nice and the staff was friendly. I would stay here again. However, the sofa in our room was supposed to be a pull out couch, but it was not, this did cause some issues for sleeping space.
Stayed 1 night in May 2024

10/10 Excellent

Chun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Fantastic location. Rooms were a little dated.
Stayed 2 nights in May 2024

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and accommodating when we wanted to upgrade to a suite. Beautiful view, great restaurant.
Stayed 1 night in May 2024

8/10 Good

Suzann

Liked: Cleanliness, staff & service, property conditions & facilities
My room was by a outside vent so it was a bit noisy
Stayed 2 nights in May 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best service ever. Jason was outstanding.
Stayed 3 nights in May 2024

8/10 Good

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff we saw were all friendly and showed they care. We had a few minor concerns with housekeeping that we forgot to flag to the hotel, but generally the hotel was nice and clean. The age shows, but the comfort and convenience outweighed these cons.
Stayed 2 nights in May 2024

10/10 Excellent

terrance

Travelled with family
Paul at the front desk was great, communicated well, friendly, helpful. Kudos
Stayed 1 night in May 2024

10/10 Excellent

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel which is close to the harbor.
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were four of us. We all enjoyed our stay at the Chateau Victoria.
Stayed 2 nights in Mar 2024

10/10 Excellent

christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful!
Stayed 3 nights in May 2024

8/10 Good

Risk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Franca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were hospitable. The room was very clean. The rooftop restaurant had a magnificent view of the city.
Stayed 1 night in Apr 2024

10/10 Excellent

Carmen

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
They upgraded our room and allowed us early check-in and late check out.
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in a fabulously appointed and very comfortable hotel in a prime part of Victoria- thankyou.
Stayed 2 nights in Apr 2024
Response from K. Taylor - Duty Manager on May 5, 2024
We are thrilled to hear it and you are most welcome. Hopefully we will see you again soon.

8/10 Good

Harby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from K. Taylor - Duty Manager on May 5, 2024
Thank you for choosing to stay with us Harby!

10/10 Excellent

Jennifer, Nanaimo

Stayed 1 night in Apr 2024

10/10 Excellent

vikas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to live for a short trip in Victoria
Stayed 2 nights in Apr 2024
Response from K. Taylor - Duty Manager on May 3, 2024
Thank you for the great rating Vikas!

10/10 Excellent

Rodger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in May 2024

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. I was able to walk to almost everywhere I needed. The staff were firendly and were a big help. The hotel had two restaurants onsite and a room service option.
Stayed 3 nights in Apr 2024
Response from K. Taylor - Duty Manager on May 3, 2024
Happy to hear our team was a big help during your stay and we thank you for choosing to stay with us.

2/10 Terrible

Joowan

Stayed 2 nights in Apr 2024

10/10 Excellent

Lorraine

Liked: Staff & service, amenities, property conditions & facilities
Our favorite place to stay in Victoria.
Stayed 1 night in Apr 2024
Response from K. Taylor - Duty Manager on May 2, 2024
We love to hear it! Thank you Lorraine!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from K. Taylor - Duty Manager on Apr 30, 2024
Thank you Shelley for the great rating and for choosing to stay with us.

10/10 Excellent

Elba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Super friendly staff (hard to find these days).
Stayed 1 night in Apr 2024
Response from K. Taylor - Duty Manager on Apr 28, 2024
We really do have an amazing team here! Thank you Elba and we are thrilled you had a great stay with us.

10/10 Excellent

lorianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location. Able to walk all around Victoria from our hotel. Great service, friendly courteous staff. Laundry facility is available, coffee, fridge, microwave in room. Comfortable beds and pillows. Only draw would be portable A/c which did not cool.off the room much. Courtesy shuttle to the downtown
Stayed 3 nights in Apr 2024
Response from K. Taylor - Duty Manager on Apr 28, 2024
So great to see you found our location to be perfect for your time in Victoria. Also pleased to hear our team was able to take good care of you and make you feel so welcome. All the best to you and thank you for the great rating.

8/10 Good

mary

Stayed 1 night in Apr 2024
Response from K. Taylor - Duty Manager on Apr 28, 2024
Thank you for choosing to stay with us Mary!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from K. Taylor - Duty Manager on Apr 28, 2024
Thank you Karl!

10/10 Excellent

Reenha

Stayed 2 nights in Apr 2024
Response from K. Taylor - Duty Manager on Apr 27, 2024
Thank you for the great rating Reenha!

10/10 Excellent

Jaymee

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean rooms and restaurants on property!
Stayed 1 night in Apr 2024
Response from K. Taylor - Duty Manager on Apr 27, 2024
Thank you Jaymee!