Walking in reception were not friendly, couldn't wait to get those city taxes paid. Room was not the best, bathroom okay but the main room did not fit in with it, very basic and I was a bit shocked how it got the four stars. Was it from a blind person? I stayed in a three star in Italy that was better. The carpets are grubby, most of the room is grubby and they need to replace the curtains. The walls all need a new paint, there are areas of the bathroom that needed a tidy along with door replacements as they also looked bad.
Even the bedding had stains on it, just not impressed at all with this dump of hotel.
Dinner time wasn't good, I explained to the waitress that I was vegetarian and could she check if the vegetarian burger had peppers in or not as I didn't like those. She said it didn't and I said it mentioned a charcoal bun, could I just have a normal bun and she said yes. Walks out with my OH dish AND a meat burger, then has the cheek to shout at me that i didn't say I was vegetarian. Yeah I did then she blames her English, takes it back and I have a long wait for mine. in the meantime, my OH eating his and we aren't eating together on our anniversary. Mine comes out with the charcoal bun, but can't be bothered to point that out. I should have had the meal taken off the bill due to her error, just find the service has been very poor throughout Italy, but this really takes the cake! She came back much later to apologise, but really what I wanted was it to be correct in t