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Reviews of Hotel San Moisè

3 out of 5
Hotel San Moisè
San Marco 2058, Venice, VE

Reviews

7.8

Good

Rating 10 - Excellent. 204 out of 624 reviews" "
Rating 8 - Good. 237 out of 624 reviews" "
Rating 6 - Okay. 105 out of 624 reviews" "
Rating 4 - Poor. 40 out of 624 reviews" "
Rating 2 - Terrible. 38 out of 624 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jashenia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by a lady that told us that there were no rooms available , even though my husband and i were right around the corner booking a room , wanted to make sure that the room we were booking was indeed that room, i asked if they had any rooms at all available (at least 5 different rooms available on expedia ) she says "no" , so you have no rooms with canal view ? Well yes , but it is 450 dollars cash (apparently she was under the impression we could not afford the room". The rudest, most disprespectful greeting we have ever had , and we have traveled the world and have never experienced such a rude person . So we get to the room (king suite) it is two twin beds pushed together with a big gap in the middle , the mattresses were so thin you could feel the springs in your back. 480 dollars for one night , no air conditioning , no fans , so we opened the windows to get at least some breeze, we were eaten alive by mosquitoes throughout the night , This was absolutely the worst two days we have ever experienced as far as the room and the lady we were greeted by ,(refused to give us the managers name or her name ) The breakfast room is so hot , you do not even want to eat. The young man that helped us with our luggage was very kind to us . Thank God this was not our first experience in Italy , we had stayed in maiori at the panorama hotel beforehand , absolutely gorgeous room with AC , balcony , and wonderful people ( and cheaper) unbelievable rudeness
Stayed 1 night in May 2024

10/10 Excellent

Leticia

Liked: Staff & service
Great location! In the middle of everything, and easy to walk to attractions. Room with a view is a must!
Stayed 1 night in Apr 2024

2/10 Terrible

Rahul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken door handle, broken lights, broken bathroom
Stayed 1 night in Mar 2024

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful like a postcard.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently located hotel. Excellent option in Venice
Stayed 4 nights in Dec 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how closed the property was to Saint Marks Square. The room was very large. We liked the continental breakfast and the friendliness of the staff. What we didn’t like was, there was a strange smell in the hall to our room and we found the bed uncomfortable.
Stayed 1 night in Nov 2023

6/10 Okay

kristen

Travelled with family
Disliked: Staff & service, room comfort
Check in took a long time and we were starving. Unit was in a different building which was kinda of difficult but the view of the canal was gorgeous
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a hidden gem in San Marco. I have stayed here many times. The location is PERFECT as it is very close to everything AND on a canal. The canal view rooms are spectacular and very spacious. The decor is a trip back in time and the outdoor courtyard is a beautiful spot to enjoy some downtime. Friendly staff always and very helpful with airport and train station transfers right to the door!
Stayed 2 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Decent hotel, old and not updated, definitely a 3 star hotel but price was reasonable . Comfortable and clean, friendly staff. Nice breakfast and easy to walk to every
Stayed 2 nights in Sep 2023

6/10 Okay

OSCAR

Travelled with family
Liked: Staff & service
They should make an update in the rooms. Old is different than old and kind of dirty and damaged.
Stayed 1 night in Aug 2023

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️
Stayed 2 nights in Aug 2023

10/10 Excellent

LUIS, Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel in Venice, faces one of the canals which is very convenient if you take a water taxi from the airport. If you take the vapor erro it is also convenient, just a short walk. Excellent shopping around, piazza San Marco really close.
Stayed 2 nights in Aug 2023

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
We spent 4 nights at Hotel San Moise in a family room (2 adults and 2 kids). The room was located in an annexe around the side of the hotel and across the pretty courtyard. The room itself worked well for our family (1 double and 2 single beds) and had a great view across a small canal which was a main thoroughfare for gondalas. Unfortunately it was also the main thoroughfare for the refuse collection barge and several delivery boats that would noisily arrive early every morning :-). The hotel is excellently located 3 mins walk from San Marco Square. It had a lot of character, was charming and traditional in design, but it was very tired and in need of updating.
Stayed 4 nights in Aug 2023

6/10 Okay

Naser

Travelled with family
Liked: Staff & service
Good location and service
Stayed 2 nights in Jul 2023

10/10 Excellent

Anthony

Stayed 3 nights in Jul 2023

4/10 Poor

Grace Marie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We booked our stay at Hotel Moise, but we were taken to its sisters hotel around the corner. The family ages ranged from 6-81 years old. There were both pros and cons to our stay. The Pros was it was very close to all the shopping. High end stores and etc. It was also a few blocks away from the central square. The hotel waa very close to so many restaurants . We choose this hotel because it was close to a dock and we could get water taxi to pick is up with all our suit cases. We only spent two night there and it was okay for us. now the cons...The rooms smelled of mold and neesed to be aired out. We seemed to have no control of the a/c . Your room was either cold or hot. The sinks and tub water took forever to go down. Some of the rools were roomy while other you barely had room to walk around your bed. The breakfast was okay.
Stayed 2 nights in Jul 2023

6/10 Okay

YANELY

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
AC Problems !!
The Location was a centric, the staff was nice and the breakfast was good. The rooms def need an upgrade. It does have an italian 80s feel. My biggest disappointment was the AC barely working. Although they responded quickly and put in a portable AC, due to the high ceilings and window open for the exhaust, it barely cooled. The front desk explained it was because of the heat but it was not. They need to put in a new AC system or get it fixed. It was VERY hot during this time but I stayed in other places in Italy and in Airbnbs and I did not have this problem because the AC units were more updated! We had a canal view that we’re unable to enjoy since we had curtains closed due to preventing the sun from coming in due to our lack of AC. My family stayed in other rooms and their AC wasn’t very cool. We paid about $300 night for an old room with musty AC and a fire we couldn’t enjoy. Not to mention that every morning at 6am, all vendors will dock by that canal to unload their good therefore you will hear all the work happening all the people talking /yelling ….
Stayed 3 nights in Jul 2023

6/10 Okay

Kim

Travelled with family
Review from 1 stay 7/6/23
Was decently clean- comforters or room seemed a little dusty. Front desk woman was semi helpful. Wouldn’t have wanted to stay more than the 1 night. The breakfast and breakfast crew were amazing though!
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice staff. Great outdoor terrace to relax.
Stayed 2 nights in Jul 2023

4/10 Poor

Jo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No elevator and room was on second floor. Not too bad…right? Wrong. 48 steps to our second floor room. The hallways had a bad smell, the room was the size of a closet, dark and clostrophobic. Very disappointing…but, very clean! Bathroom was nice. Amazing location close to St Marks, elite shops and great restaurants with water taxi stop right out front door! Sara at front desk was a DOLL and AC was fantastic!
Stayed 2 nights in Jul 2023

6/10 Okay

Oscar, los angeles

Stayed 2 nights in Jul 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort
It was clean and it was cheap. Got into venice late and just needed a place to crash. Did the trick.
Stayed 1 night in Jun 2023

10/10 Excellent

alain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly personal. Clean and comfortable. Close to everything.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Devon, Bellevue

Stayed 2 nights in Jun 2023

10/10 Excellent

Lucille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was perfect! The staff were accommodating and so nice. We would have loved to stay longer. The courtyard was lovely and it is so convenient to shopping and San Marco square.

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The charm was perfectly picturesque, the canal, the view, the seating area and all the details in the room. Our balcony room was stunning. We would return in a heartbeat and wish we could have stayed longer. Thank you for a pleasant stay.
Stayed 1 night in Jun 2023

8/10 Good

Amir

Stayed 2 nights in May 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, quaint, feels like going back in time while being here. Beautiful Courtyard! Walking distance to absolutely everywhere in San Marco. I have stayed at this hotel several times and it doesn’t disappoint! Get the Canal view it is worth it.
Stayed 2 nights in May 2023

6/10 Okay

Rolando, Toronto

Liked: Cleanliness
Disliked: Staff & service
Good location, breakfast could be better, reception staff at the front desk were not very friendly.
Stayed 2 nights in May 2023

10/10 Excellent

Leah, Lake Worth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing. Such a great location and easy to find. Front desk staff was great, especially Andrea. Breakfast was good. We had the luxury canal view with balcony room 109 which was so beautiful. This had the best view, such a great thing to wake up to.
Stayed 1 night in Mar 2023

6/10 Okay

Jackelyn

Travelled with family
Liked: Staff & service
The location was decent (right on a canal) but the area immediately around it wasn't really much of anything; however, there were a lot of expensive shops close by (Gucci, Chanel, etc) which was surprising. Hotel was very close to St. Mark's Square which was our reason for staying there. Getting to the hotel from the water taxi was a HUGE hassel as well. Winding through tiny roads/walk ways and up and down a TON of stairs to cross the canals but that is to be expected in Venice. Would NOT be doable for someone with mobility issues however you can rent water taxis to pick up and drop off closer but it isn't cheap. 1 way from the canal outside the hotel to the train station was 80 Euros for 2 people. 60 for a location that was about a 5 minute walk. Hotel was quite old. There is no lift/elevator so be aware of that. Beds were hard and pillows were terrible but the property seemed to be clean though I'm quite certain I got bites from bed bugs at this hotel. Breakfast was quite nice and was a traditional European breakfast. Overall it's ok for the price but you get what you pay for. But I would not stay here again but the people were very nice

2/10 Terrible

Faranak

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful with this hotel, the stuff are rude and try to cheat u. And get money for no reason . Make sure u have a photo from the room u did reserved otherwise they ask u for cash to give u better room ( that’s already is ur room ) Make sure about ur personal items as well. Mine was disappeared and I reported to the Police in Venice. I’m not go that hotel anymore. Never 👎

10/10 Excellent

Evelyn, Bushkill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor and overall feel of the property were a work of art. The staff was so friendly and helpful, even giving us advice on how to get to our next stop. The complimentary breakfast was delicious. Overall a very charming place to stay if you're in the Venice area.
Stayed 1 night in Oct 2022

8/10 Good

Deanna

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Big room but small bathroom. Very Venetian feeling of room with big glass chandelier. Bed was ok but pillows were so hard. They did provide a better one when asked. Helpful staff. Breakfast not worth eating.
Stayed 4 nights in Oct 2022

4/10 Poor

Rosa

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bad bed, too hot, same breakfast, staff not knowledgeable for good recommendations, tiny bathroom, no view. Horrid tv reception. Am relieved to have left
Stayed 3 nights in Sep 2022

10/10 Excellent

Amer, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Close everything
Stayed 2 nights in Aug 2022

8/10 Good

Therese

Stayed 2 nights in Jul 2022

6/10 Okay

Donna

Stayed 1 night in Jun 2022

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Lena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent condition for an old building. Rooms were small but nice. Sound proof. Breakfast was ok not great.
Stayed 2 nights in May 2022

10/10 Excellent

Lindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly, great location
Have stayed here three times now. Staff are so friendly and helpful. Room was cleaned and replenished daily and breakfast was great. Rooms are small (standard room) but perfectly adequate, and this time there was a minibar and tea/coffee making facilities in the room which I hadn’t had in previous years… loved that!! Location is really central to everything also.
Stayed 3 nights in Apr 2022

10/10 Excellent

Eric

San Marco in March
Very close to San Marco Bascilica. Great location and staff very friendly
Stayed 2 nights in Mar 2022

8/10 Good

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. They arranged water taxis and had our rooms ready early. The breakfast was good and have a few nice selections to choose from. The beds/pillows were very hard. It is an older property but I loved the charm.
Stayed 1 night in Mar 2022

10/10 Excellent

STEPHANIE, Astoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff!
Stayed 2 nights in Mar 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good simple hotel, old fashioned furnishings, popular with families. Excellent location but also quiet. Our room was small for three people but that was not unexpected given the central location and the price. Breakfast was good and generous (plentiful) at the price.
Stayed 5 nights in Feb 2022

10/10 Excellent

Stasie

Stayed 1 night in Nov 2021

10/10 Excellent

Mariela Ramirez de

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel with an excellent location, steps away from the main places of interest, gondola services and restaurants, a friendly staff, an appetizing breakfast, neat rooms. I definitely recommend it for a beautiful Venice experience.
Stayed 2 nights in Sep 2021

4/10 Poor

Ernesto

Travelled with family
Disliked: Staff & service
Really I don’t have complaint of the staff, but the lady of the front desk was very rood.
Stayed 1 night in Jul 2021