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Reviews of Best Western Plus Paris Velizy

4 out of 5
Best Western Plus Paris Velizy
1, place de lEurope, Velizy-Villacoublay, Yvelines

Reviews

8.4

Very good

Rating 10 - Excellent. 137 out of 321 reviews" "
Rating 8 - Good. 138 out of 321 reviews" "
Rating 6 - Okay. 26 out of 321 reviews" "
Rating 4 - Poor. 10 out of 321 reviews" "
Rating 2 - Terrible. 10 out of 321 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Guodong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for parking and very close to Westfield Shopping Center
Stayed 4 nights in Apr 2024
Response from Best Western Plus Velizy on Apr 24, 2024
Dear,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 01 30 67 19 00.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Fouad ESSLAOUIChef de RéceptionBest Western Plus Paris Velizy

4/10 Poor

Grethel, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

alan

Stayed 1 night in Oct 2023

10/10 Excellent

Maxwell, Great Falls

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Far from downtown but easy transportation options Witt the tram connection to RER
Stayed 4 nights in Sep 2023

8/10 Good

Maxime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Jose

Stayed 1 night in Jul 2023

8/10 Good

SANDEEP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good budget hotel. Value for money. Quite neighbourhood.
Stayed 2 nights in May 2023

10/10 Excellent

Akshay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and friendly staff.
Stayed 1 night in Jun 2023

2/10 Terrible

Marie Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never put my foot there anymore. The room was so disgusting, I thought someone had die there . dirty carpet , dirty curtains, dirty sheets, they changed us of room but I was wonder why they give us this dirty room at the first place . Stay for 3 days because I already booked and payed and cannot be reimbursed. The front of the hotel isn’t secure for the traffic there isn't light at the front of the hotel and just two steps away is highway and the fast road . To finish, I’ve mentioned not to come in my room to clean with this cardboard, and someone came anyways and left something that wasn’t even for us , a men care products. I had to go to the front desk and complain 3 times. Supper start at 7 PM , didn’t eat there but I found out is late . Not recommended
Stayed 3 nights in Feb 2023

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel and position
Everything was fine and its convenient to move with public transport.
Stayed 2 nights in Dec 2022

10/10 Excellent

MARCEL, jounieh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great staff
Stayed 1 night in Jun 2022

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy business hotel
Nice hotel, well positioned for my work. Only short overnight stay but staff friendly and helpful. Nice Affligem on draft at the bar and really pleased to see them promoting local craft beer as well.
Stayed 1 night in Jun 2022
Response from bw on Jun 30, 2022
Dear Mr Graham, First of all we would like to thank you for choosing our hotel for your recent stay in Paris. It's a really a pleasure for us to apreciate the local products that we havein our hotel. Furthermore, I will share your positive feedback with our team; they would be happy to hear it. It will ba a pleasure for us to see you back soon! Best Regards Zoe GLYKOU Front Office

10/10 Excellent

MARCEL, jounieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hottest hotel room, but not in a good way
I was not going to leave a review; I contacted the hotel directly. But as they have not replied to me...here goes. The hotel was mostly fine. We ate dinner there and the food was pretty good. Breakfast was also good. There was a pod coffee machine in the room. So far so good. But the room was unbearably hot. The hottest hotel room I have ever stayed in. The room opened onto the main road so I could not leave the window open all night. The a/c in the room did not work. At all. The bathroom heated towel rail was on full which I turned off. A colleague also had the same issue, so this was not an isolated room issue. It was such an uncomfortable night I cannot recommend this hotel. The staff were sympathetic, but I am sure by their reaction that this was not the first time that they had heard this complaint.
Stayed 1 night in Feb 2020
Response from Front Office on Feb 12, 2020
Dear Mr. Grant, We would like to start by saying thank you for choosing our hotel. As already told on the e-mail sent to you last monday, we are aware of those issues and we are trying to figure out a solution that benefits all our guests. Once again, we are truly sorry for the inconveniences you've suffered during your stay. Also, thank you for your feedback. We really hope that you consider coming back to our hotel. Best Regards, Carla Henriques

10/10 Excellent

Shinya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Front Office on Feb 12, 2020
Dear Shinya, We would like to thank you for the note you gave our hotel. Our team does its best everyday in order to provide a service that pleases our guests, so it's a joy for us to see the 10/10. We hope to welcome in a neaby future. Best Regards Carla Henriques

10/10 Excellent

OLIVEIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Carla Henriques on Jan 16, 2020
Cher Monsieur Oliveira, Tout d’abord, nous vous remercions d’avoir séjourné au BEST WESTERN PLUS Paris-Vélizy ****. Nous sommes ravis de lire le 5/5 que vous avez attribué à notre hôtel. Nous essayons de donner le maximum au quotidien afin de rendre votre séjour mémorable et c'est une belle récompense de constater que nos efforts sont soulignés. Nous vous remercions pour votre confiance et espérons vous accueillir à nouveau très rapidement. Cordialement,

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business
Very welcoming staff, basic but very clean and comfortable room. Nice reception and public area Decent quality and variety at breakfast.
Stayed 1 night in Sep 2019
Response from Carla Henriques - Front Office on Oct 8, 2019
Dear Stephen, First of all, I'd like to say thank you for taking the time to give your feedback. Our team works very hard in order to provide a good service so all our guests are pleased with their stays. So, as you can imagine, reading your review gave us a lot of joy. I will make sure to share it to all our staff. I hope to welcome you again in our hotel. Best Regards,

10/10 Excellent

Rm404

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. Staff was extremely friendly and helpful in arranging taxi and other services. Would have been helpful to have currency exchange service.
Stayed 6 nights in Sep 2019
Response from Carla Henriques on Sep 26, 2019
Dear Guest, First of all, we'd like to say thank you for choosing our hotel. Also, we really appreciate your review. Our team works very hard to provide a quality service, so it's a pleasure to hear that we meet our guests' expectations. I will make sure to pass your kind compliments to all the staff. We hope you give us the honor to welcome you once more at our hotel. Best Regards,

8/10 Good

Vivien

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently situated. No noise. Safe in room did not work so hotel offered a change of room
Stayed 2 nights in Sep 2019
Response from Carla Henriques on Sep 17, 2019
Dear Vivien, First of all, we would like to thank you for choosing our hotel. We appreciate your kind and honest review, we hope that the solution offered concerning the safe issue was ok with you. We hope to welcome you again in our hotel. Best Regards, Front Office

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I booked my room a month in advance, they did not have a room for me and had to "find" one. The air conditioning did not work, first person who came into the room said it was working. The second person who came in said the control box was broken and replaced it. The ac was not very good. They do not have fans. The day I was checking out, there was not hot water. When I addressed the front desk about my experience, he didn't seem to care. I asked for the last night to be reimbursed, did not happen.
Stayed 4 nights in Jul 2019

2/10 Terrible

Alban

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy your worst hotel
Bad behavior from the team. Some say one service is available, the other one day the opposite. When you ask for information they don’t have they say they will call you back but they doesn’t. Worst hotel ever.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Muthoni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the hotels I have visited in Europe that is totally worth the value paid and more. Very spacious, extremely clean, excellent furniture, good lighting
Stayed 1 night in Jun 2019

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best for tourists
The hotel is fine with pleasant front desk staff and clean rooms. The location is good if you are doing business with one of the firms in the adjacent business park. Not recommended for tourists travelers as any cost savings by staying at this hotel quickly diminish as you pay for travel via Uber or taxi to the city.
Stayed 2 nights in Jun 2019

6/10 Okay

Maya

Liked: Cleanliness, room comfort
Ok Hotel...
Stayed at the Best Western while on Business Trip. The rooms are in a reasonable size and equipped with cattle and fridge . The breakfast is very limited and so is the Menu. Location is only for business purposes.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Rupak

Liked: Staff & service
Hotel should be courtesy enough to their guest...
Stayed 4 nights in Jun 2019

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

2/10 Terrible

Prasanta

Liked: Cleanliness
Disliked: Staff & service, room comfort
A sleepless night!
Definitely not a 4 star hotel that it claims. Air conditioners not switched based on instruction by management. Rooms are small and bo ventilation unless windows are opened. But being just beside the motorway, the constant noise will ensure a sleepless night. Better to avoid as there are much better options in Velizy in much better locations. Btw, I have never seen a 4 star hotel without a restaurant!
Stayed 2 nights in Jun 2019

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, friendly staff
Great room and very friendly staff. We stayed in the area while visiting Versailles and were very happy with our room. Not much going on in the area for tourists - the surrounding neighborhood is mostly office buildings - but the hotel is close to a tram stop which will get you to the metro. If you want to visit the tourist attractions downtown Paris you probably want to stay somewhere closer to the city.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice and clean. Breakfast was included in room price and was delicious. Did not enjoy dinner at hotel as much although convenient. We were told to park on the street and had no difficulty. Was convenient to visit Versailles. Staff is very friendly and accommodating.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, clean. Greating was a bit cold and information about guest breakfast was missiing
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a great location to visit Versailles and Paris. It was clean and quiet.
Stayed 5 nights in Nov 2018

8/10 Good

Mike, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the greatest location for exploring but if you want to avoid the traffic of Paris and just have a decent bed, it’s fine.
Stayed 1 night in Nov 2018

8/10 Good

Ian, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel for a business trip
Hotel was comfortable and clean. Perfect for a business trip. Staff were pleasant. Food ok. Not far from an amazing huge shopping centre, but it is quite a way outside of Paris
Stayed 1 night in Nov 2018
Response from correia on Nov 11, 2018
Dear, Thank you for taking the time to share your review following your visit to the BEST WESTERN PLUS Paris Vélizy ****. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Sherley CORREIA - Hotel BEST WESTERN PLUS Paris Vélizy ****

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here
I always stay here - Its a lovely place to say. The food is really nice and I dont bother going out to eat, because the has great choice.
Stayed 1 night in Oct 2018
Response from correia on Nov 4, 2018
Dear, Thank you so much for taking the time out to share your experience. The staff takes great interest in our guests to ensure that their stay with us is one that is memorable. Best Regards Sherley CORREIA - Hotel BEST WESTERN PLUS Paris Vélizy ****

10/10 Excellent

Jessica, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was soft the people were nice
Stayed 1 night in Jul 2018

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !
Very nice hotel, breakfast has a bug selection. Staff are friendly and very helpful
Stayed 1 night in Jan 2018

6/10 Okay

Ivo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the hotel room to be quite small and compact. Water from the shower leaked onto the floor, and had to be soaked up with towels. No UK sockets available. Staff were friendly. Hotel was clean.
Stayed 1 night in Oct 2017

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Agnes on Apr 26, 2017
Cher John, Merci d'avoir pris le temps de noter notre établissement suite à votre séjour chez nous. Votre présence parmi nous est très importante, tout comme vos commentaires. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous améliorer, vous nous aidez à vous offrir une expérience de qualité supérieure, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez nous voir bientôt. Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous sommes sensibles à votre fidélité pour notre marque. Cordialement, Célia Chapelle Chef de Réception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Mar 8, 2017
Cher Client, Toute l'équipe du Best Western Plus Paris Vélizy vous remercie pour la note que vous nous avez accordé. Nous sommes à votre disposition pour toute demande ou remarque. Bien cordialement, Célia Chapelle Chef de Réception

6/10 Okay

Sufan

Liked: Cleanliness, property conditions & facilities
Good and affordable hotel let down by poor heating
The room was very cold with heater not really working properly. There was only 1 towel in the room and we had to wait forever for the towel. Otherwise hotel has large room, good price and convenient car park close to the highway.
Response from General Manager on Feb 3, 2017
Dear Sufan, I thank you for taking the time to post a review on the Best Western Plus Paris Vélizy. I first want to apologize for the problem with the heater. The outside temperature dropped off very quickly and it take sometimes few minutes for the rooms to warm up. I also want to thank you for your positive comment regarding the hotel in general. We hope to have the chance to welcome you back in order to offer you the best experience possible next time. Kind regards, Célia Chapelle Reception Manager

6/10 Okay

Stephen, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went hungry
Arrived at 23:00 to find no food available, not even room service. There were also no pizza deliveries etc available after 23:00 so no food until breakfast. Otherwise, nice hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business stays in the area.

8/10 Good

Mark, Stirling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel with great staff.
Decent hotel with great staff. 10 min walk to local shopping centre Velizy2

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff but don't bother with room service
I have given this hotel a 5 because it really was lovely. The staff were very nice and the place itself was spotless. The room was very comfortable. The only downside was when I ordered room service. I ordered a chicken risotto, and whilst I am aware the main ingredients are chicken and rice, that's basically all it was - a bowl of white rice with a few bits of chicken. It had no taste whatsoever and I did not eat it. I mentioned it upon check out and showed a photo of it to the receptionist, who still charged it to my bill. I received an e-mail with an apology and an offer of a free room service next time I stay.