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Reviews of Rosedale On Robson Suite Hotel

3.5 out of 5
Rosedale On Robson Suite Hotel
838 Hamilton Street, Vancouver, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1304 out of 1966 reviews" "
Rating 8 - Good. 508 out of 1966 reviews" "
Rating 6 - Okay. 95 out of 1966 reviews" "
Rating 4 - Poor. 35 out of 1966 reviews" "
Rating 2 - Terrible. 24 out of 1966 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The lights in the bathroom and kitchenette didnt work so i had to move around lamps from the living room to get lights in these areas
Stayed 2 nights in Apr 2024
Response from JDM on May 8, 2024
Thank you for your review. Sorry about the lights. We will have to investigate to see what happened.

10/10 Excellent

Arshdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and overall service was beyond expectations. Loved the experience!
Stayed 3 nights in Apr 2024
Response from JDM on May 8, 2024
Good to hear things went well. Thanks for the feedback.

10/10 Excellent

Molly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette is exactly what I needed. Good space to spread out a bit in the room. Nice to have a separate room with couch and TV.
Stayed 4 nights in May 2024
Response from JDM on May 8, 2024
Thank you for all your comments and rating.

8/10 Good

Leigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very central! Thanks for all your help and making us feel welcome :)
Stayed 2 nights in May 2024
Response from JDM on May 8, 2024
Sounds like our team treated you well.. Thanks for the review.

8/10 Good

andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fantastic location especially if you have an event at Rogers Arena or BC Place. Walkable to everything. Friendly staff, and a great view from the room. The only complaint is the hotel rooms could use a refresh.
Stayed 3 nights in May 2024
Response from JDM on May 8, 2024
Thank you for your review. Thanks for mentioning our team.

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for a concert. The hotel was minutes away from the venue. Perfect for what we needed. Would stay here again and would recommend to others.
Stayed 1 night in May 2024
Response from JDM on May 7, 2024
Thank you for all your comments. It is good to hear things worked out well.

10/10 Excellent

DAVID

Stayed 1 night in May 2024
Response from JDM on May 8, 2024
Thank you for rating your stay with us.

10/10 Excellent

Maureen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Close to cruise port. Very convenient.
Stayed 1 night in Apr 2024
Response from JDM on May 6, 2024
Thank you for your feedback and rating of your stay.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in the city. Fridge could hold upwards of 100 beer
Stayed 2 nights in May 2024
Response from JDM on May 6, 2024
That is an impressive amount of beer. I don't think anyone has shared that information before. Thank you for your comments and rating of your stay.

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to the front desk for assistance and kindness
Stayed 1 night in May 2024
Response from JDM on May 6, 2024
Good to hear that our team treated you well. Thanks for the feedback.

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a chain. Has a pool and hot tub too. Pool could be a little warmer. Clean and nice area.
Stayed 4 nights in Apr 2024

10/10 Excellent

brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and the hotel, we'll stay again when we visit Vancouver.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenichiro, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really comfortable and kind service. I will book this hotel next time again.
Stayed 2 nights in May 2024
Response from JDM on May 4, 2024
Thank you for all your feedback and rating of your stay with us.

6/10 Okay

Asif

Liked: Staff & service
I paid for the city view, but the room wasn’t as it looks on the photos.
Stayed 1 night in Mar 2024
Response from JDM on May 4, 2024
Thank you for your feedback. Not sure what website you saw our photos but they should be accurate.

10/10 Excellent

Jennie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to entertainment district for concerts and sports
Stayed 1 night in Feb 2024
Response from JDM on May 4, 2024
Thank you for your comments and rating of your stay with us.

10/10 Excellent

Kai Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay no complaints!
Stayed 1 night in Apr 2024
Response from JDM on May 2, 2024
Good to hear things went well. Thanks for your comment and rating.

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JDM on May 3, 2024
Thank you for your rating.

8/10 Good

Harmanpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities
From out of Province. This was our second stay in less than a week. First we attended a concert and than second time for another visit to the area. Loved our stay. What we found annoying was the hotel plug-ins, some were working and some were not working. So that was very inconvenient for charging our cell phones. Also noticed, not enough lighting inside (in the evening/at night).. Better choice of light bulbs…I don’t know. Overall, a great stay, awesome staff. Will be back again!
Stayed 1 night in Apr 2024
Response from JDM on May 2, 2024
Thank you for all your feedback. We will look into the matter about the plugs.

10/10 Excellent

Allan

Travelled with group
Friendly staff and helpful
Stayed 1 night in Apr 2024
Response from JDM on May 2, 2024
Thank you for taking the time to mention our team.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Game place to stay when going to an event downtown.
Stayed 1 night in Apr 2024
Response from JDM on May 1, 2024
Thank you for your comment and rating of your stay.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to our venue
Stayed 1 night in Apr 2024
Response from JDM on May 2, 2024
Thank you for your feedback and rating.

6/10 Okay

YIN

Travelled with family
I do't like the smell of the room. Fridge is little noise.
Stayed 2 nights in Apr 2024
Response from JDM on May 1, 2024
Thank you for your comments. We will investigate. I am wondering if the odor issue was a residual from the electrostatic disinfectant that we use. This is still a COVID procedure.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from JDM on Apr 30, 2024
Thank you for your comment and rating.

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Just one night but everything was good and clean.
Stayed 1 night in Apr 2024
Response from JDM on May 1, 2024
Thank you for your rating and feedback.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, the valet helped me find my lyft driver so i could get to the concert safely. Highly reccomend
Stayed 1 night in Apr 2024
Response from JDM on Apr 30, 2024
Glad we could be of assistance and that all went well. Thank you for your comments and rating.

10/10 Excellent

ANALIZA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back and will recommend this hotel to our friends.
Stayed 2 nights in Apr 2024
Response from JDM on Apr 30, 2024
Thank you for your comments and rating. Good to hear that you will be back.

10/10 Excellent

Harmanpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great visit. Will be back again. Only downside to our stay was there was no body wash left in the hotel. This was very minimal. Overall awesome stay!
Stayed 1 night in Apr 2024
Response from JDM on Apr 30, 2024
Thank you for your feedback. Sorry for the body wash. We are getting used to the new dispenser system and have not quite ironed out the bugs.

10/10 Excellent

Francisco E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wine as Expedia VIP benefit, chocolate, tea, coffee. Super conveniently located, lots of dinning options with cuisine from different nationalities.
Stayed 1 night in Apr 2024
Response from JDM on Apr 29, 2024
Thank you for all your feedback and rating.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JDM on Apr 29, 2024
Thank you for rating.

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Very convenient location for our stay
Stayed 1 night in Apr 2024
Response from JDM on Apr 29, 2024
Thank you for your comment and rating.

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great.
Stayed 2 nights in Apr 2024
Response from JDM on Apr 29, 2024
Thank you for your comment and rating.

10/10 Excellent

Bonnie

Liked: Staff & service, property conditions & facilities
I deeply resent being REQUIRED to answer more Qs than I want to in order to clean this msg out of my account. STOP ASKING PEOPLE SO NANY Qs pkease
Stayed 1 night in Apr 2024
Response from JDM on Apr 29, 2024
Thank you for your comments. I will forward them on to Expedia who actually does the set up of their review process.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like staying here. the staff are friendly and helpful, the property is always clean and feels welcoming!!
Stayed 1 night in Apr 2024
Response from JDM on Apr 26, 2024
Thank you for all your feedback and rating of your stay with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious clean rooms
Stayed 1 night in Apr 2024
Response from JDM on Apr 26, 2024
Thank you for your comment about our suites and rating of your stay.

8/10 Good

Hejie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. This place is walkable to many attractions near Robson St, shopping centers, and popular restaurants. Check in process was hassle free. One thing I was disappointed about this hotel was the lack of communication regarding how to get hotel guest parking rates. For hotel guests, you get a discount for parking overnight (around $29). The parking fee is deducted after the check-in process. I was not informed in advance regarding this process so I had already paid the non discounted rate ($35) before hotel check-in was done.
Stayed 1 night in Apr 2024
Response from JDM on Apr 26, 2024
Thank you for all your comments. I am sorry about the confusion with regard to parking. We will review your comments with our Guest Services Team.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Mainly the staff, particularly the concierge staff
Stayed 4 nights in Apr 2024

10/10 Excellent

Yurii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from JDM on Apr 25, 2024
Thank you for rating your stay with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Was very close to downtown core so easy to walk to meetings and to several good restaurants.
Stayed 1 night in Apr 2024
Response from JDM on Apr 25, 2024
We consider ourselves to have the best of Vancouver at your doorstep. Thank you for your rating and comments.

10/10 Excellent

STEPHEN

Very convenient, friendly reception.
Stayed 1 night in Apr 2024
Response from JDM on Apr 24, 2024
Thank you for your comments and rating of your stay.

10/10 Excellent

Willy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean with friendly staff
Stayed 1 night in Apr 2024
Response from JDM on Apr 23, 2024
Thank you for taking the time to mention our team.

10/10 Excellent

dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Rosedale was very good. Everything was perfect from check in to check out. Everything was clean. The staff was friendly and courteous. There are lots of good places to eat nearby. Excellent accomodation.
Stayed 2 nights in Apr 2024
Response from JDM on Apr 23, 2024
Thank you for all your comments and rating of your stay with us.

10/10 Excellent

Troy, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JDM on Apr 23, 2024
Thank you for taking the time to rate your stay with us.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff very friendly and rooms were nice and clean.
Stayed 3 nights in Apr 2024
Response from JDM on Apr 23, 2024
Thank you for your feedback on our team.

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, amenities
Good
Stayed 2 nights in Apr 2024
Response from JDM on Apr 22, 2024
Thank you for your ratting.

10/10 Excellent

Keiyana

Liked: Cleanliness, staff & service, property conditions & facilities
I will always be coming back to Rosedale
Stayed 1 night in Apr 2024
Response from JDM on Apr 22, 2024
Good to hear that you will be back. Thank you for your feedback.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to sports and concerts!
Stayed 1 night in Mar 2024
Response from JDM on Apr 22, 2024
Thank you for your feedback and rating.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, but time to update the interior of the elevator.
Stayed 19 nights in Mar 2024
Response from JDM on Apr 19, 2024
Thank you for your comments and rating of your stay.

8/10 Good

Judy

Stayed 3 nights in Apr 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JDM on Apr 22, 2024
Thank you for ratting your stay with us.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities
Awesome place and great location. Only beef was the elevator.
Stayed 2 nights in Apr 2024
Response from JDM on Apr 19, 2024
Thank you for your comments. With regard to the elevators, they can be slow during peak times.