4/10 Poor
Sandy
May 26, 2024
Liked: Cleanliness
Disliked: Staff & service
Here are the pros of this hotel.
- close to Richmond night market (which is why we intended on staying here)
- pool area for the kids
- clean rooms
- nice valet attendants
Here are the pros of this hotel
- lack of personality from the front desk staff (during my check in, I have mention 3 times it was my first time staying at the resort. None of those times, did she offer to give me a map of the hotel even tho it is small. But at least be informative. At the end I asked for the map.)
- Racism. my friends whom stayed there with us. We’re in the elevator, speaking our language (not English) to discuss where to go eat. 2 Caucasian girls in the elevator whom we do not know said “Ching Chong”. We laughed it off, mind u I am an Asian American.
- food court was meh
- breakfast at the buffet was definitely a NO!
I would not recommend this place to my friends. But if you want a clean resort and nice pool area then could be for you. I will never stay here again… pool and clean rooms don’t beat the lack of customer service and rude guests.
Sandy
Stayed 3 nights in May 2024