Ratings based on 1,232 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful view of bay

Posted 24-Oct-2014
We loved our room on the 23 rd floor, the delicious breakfast, evening hors d'oeuvres and wine. Very friendly and helpful staff and the view overlooking bay was magnificent.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Great Location but Outdated Rooms

Posted 21-Oct-2014
Pros: LOCATION AND STAFFS
Cons: Remodel the hotel! I feel like I've walked into the set of the 80's show The Loveboat.
Great location and excellent view of the harbor! The staffs were wonderful, very friendly and helpful. The only problem I have with this hotel is that it's a bit outdated. For an upgraded corner room with both city and harbor view I was surprised to find that the shower has a curtain. I've stayed at many hotels and pretty much all 4 stars and above hotels have glass door with tile or marble walls in the shower. But this one looked like something from Motel 6. It was vinyl tub with old white shower curtain. The furniture and the carpet is all very old and the room has a smell. I understand it's probably too costly for the hotel to remodel all rooms, but if you're going to charge your customers much more ($300/night vs. $170/night) for an upgraded room, at least remodel those upgraded rooms to justify the increase that the customers have to pay. Overall it was still a good experience, since we only stayed there for 1 night.
5 out of 5
Recommended
for Everyone
by A verified traveller from edinburgh

Good location for the cruise terminal

Posted 21-Oct-2014
Pros: Location
Cons: Nothing
Location: Waterfront location, cruise terminal, shops and restaurants close by
Great hotel, good location and facilities. Lots of shops and restaurants close by
4 out of 5
by A verified traveller from Canada

nice view but exhaust fan is not working.

Posted 19-Oct-2014
Pros: the view, especially house keeping.
Cons: exhaust fan for bathroom.
Location: hotel is located on the harbour of the financial district next to several scenic such as Stanley park , Lionsgate Bridge , SeaPlane terminal.....
exhaust fan for the bathroom is not working; house keeping is excellent ; view is very good (because the hotel is very good located) ; everything else are average.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

Excellent cruise port hotel.

Posted 17-Oct-2014
Pros: Close to all amenities in down town Vancouver. Also to tour operators to visit surrounding area attractions.
Cons: Cannot thing of anything that needs improvement.
Stay two nights before the cruise in down town Vancouver. First impression was great, we arrived early and wondered about our luggages. The Bell service took them and held it until our room was ready, then delivered it to the room. On check out day, they came, picked up the luggages from our room and it was delivered to our cabin on board our cruise ship. Hotel staff from check in to room personnel were great. Definitely will stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

good, not great

Posted 16-Oct-2014
Beautiful hotel and location, but expect to pay $40 per day parking, $80 for high speed internet access. There are better and newer hotels close by.
5 out of 5
Recommended
for Everyone
by A verified traveller from Anacortes, WA

Really nice and worth getting th harbor view room.

Posted 16-Oct-2014
Pros: Elegance
Cons: ?? Would have liked the restaurant to serve breakfast later than 11:30.
Location: Tons!, Walks, restaurants, lots!
Celebrating my daughters 16th birthday with a Daughter and Dad rock concert, Twenty-One Pilots, and overnight at the Pan Pacific. I opted for the harbor view room and it was worth the extra $30, amazing views! The seaplanes take off quite early on that side of the building so if you want a really quiet morning cause they start to fly early am ask for the East Side of the building. All in all a great stay, very nice room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Couple get away

Posted 15-Oct-2014
It was a very romantic setting, beautiful harbour view, very relaxing, 5 star room service, room set up was awesome, enjoyed it!!! Recommend it for couples!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Good for people who want their money's worth

Posted 14-Oct-2014
Pros: Everything
Location: Maybe free wifi, otherwise nothing at all!
My family had a deal that if we stayed at this hotel we would get complimentary wifi, and let me say that this was a good deal! The view was great, the hotelier staff were helpful, the room was amazing. And the best part? The food hall downstairs had good deals on food!
5 out of 5
Recommended
for Everyone
by A verified traveller from Montreal, Canada

Awesome facility, great views. Great location.

Posted 11-Oct-2014
Pros: Everything
Cons: Nothing
Location: Close to restaurants and in the heart of the waterfront area.
Great overall experience. Awesome view of waterfront, passing ships, marinas, float planes taking off and landing. Easy access to everything you may want.