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Reviews of La Vela

3 out of 5
La Vela
Gobernador Deloqui 849, Ushuaia, Tierra del Fuego

Reviews

9.0

Wonderful

Rating 10 - Excellent. 74 out of 122 reviews" "
Rating 8 - Good. 34 out of 122 reviews" "
Rating 6 - Okay. 8 out of 122 reviews" "
Rating 4 - Poor. 3 out of 122 reviews" "
Rating 2 - Terrible. 3 out of 122 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Great place. Clean, great location, spacious. The location is in a busy street so it is a little loud, but I was so tired every day that I was able to sleep throughout the night. The kitchen was a great idea because most coffee shops open around 9 and the tours usually pick you up around 8. Highly recommended to stay a few days in Ushuaia!
Stayed 3 nights in Apr 2024
Response from La vela on Apr 25, 2024
Thank you very much for choosing us and sharing your experience!

10/10 Excellent

Darren

Liked: Cleanliness, property conditions & facilities
Great property. Access to check in is more confusing for us gringos than it needs to be - it’s literally the hotel directly behind the property (on the street behind). Best location in town.
Stayed 2 nights in Mar 2024
Response from La vela on Mar 16, 2024
Thank you for your feedback. We apologize for the confusion regarding the check-in access. We are working to improve the clarity of instructions and signage for our international guests. We are glad you enjoyed our excellent location in the city. We hope to welcome you again in the future.

10/10 Excellent

Douglas, Fort Lee

Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024
Response from La vela on Mar 5, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steven

Liked: Cleanliness, room comfort
It's an Option
The hotel is vary cute and charming. We stayed in the adjacent apartments that were around the corner but part of the property. As a result we felt a bit disconnected from the main property having to go outside and walk around the block for breakfast or to interact with their very helpful staff. Our apartment was adequately comfortable with minimal attention to decor. The hot water in the bathroom varied unpredictably from burning hot to cool. On the plus side, it's located in a very walkable area making it easy to access restaurants, shopping and sites.
Stayed 3 nights in Feb 2024
Response from La vela on Feb 27, 2024
Thank you very much for choosing us and sharing your experience!

10/10 Excellent

Kurt

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean and spacious apartment. Will gladly stay here again.
Stayed 1 night in Feb 2024
Response from La vela on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steven

Liked: Cleanliness, room comfort
Comfortable Digs
A sweet smallish boutique type hotel in a great location. Easy to walk to the heart of town and restaurants. The staff is excellent, so friendly and helpful. Breakfast is adequate and very predictable. We stayed in one of the apartments. Comfortable but not facncy space. The bathroom was a tight space and both the sink and shower faucets were funky, fluctuating between extremely hot and cold water. If you are not looking for a five star hotel experience this hotel may be well-suited for you.
Stayed 1 night in Feb 2024
Response from La vela on Feb 21, 2024
Thank you very much for choosing us and sharing your experience!

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Lovely apartment with nice view of the Beagle Channel. It was good to be able to cook our own meals and also be within walking distance of everything.
Stayed 2 nights in Jan 2024
Response from La vela on Jan 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Winston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good location. Staff, especially Angie, was helpful and swift in assisting us.
Stayed 2 nights in Jan 2024
Response from La vela on Jan 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tamara

Liked: Cleanliness, amenities, property conditions & facilities
I appreciated the upgrade since hotel double booked my room.
Stayed 1 night in Dec 2023
Response from Eliana on Jan 3, 2024
Thank you for sharing your experience with us, and we apologize for the inconvenience. Hope you enjoyed your visit!

10/10 Excellent

Takashi

Stayed 3 nights in Dec 2023
Response from Eliana on Jan 3, 2024
Thank you for your rating!

10/10 Excellent

zhen

Stayed 1 night in Dec 2023
Response from Eliana on Dec 26, 2023
Thank you for your time to rate us!Looking forward to receiving you very soon again!Best wishes

10/10 Excellent

Qi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It has a full kitchen. The only potential problem to single traveler with luggage is the check in is from another hotel.
Stayed 1 night in Dec 2023
Response from Eliana on Dec 26, 2023
Thank you for your comment, we will consider check on this matter. Best wishes

10/10 Excellent

Pieter E

Stayed 2 nights in Dec 2023
Response from Eliana on Dec 26, 2023
Thank you for staying with us!Hope you have had a peaceful stayBest wishes

8/10 Good

Emily

Liked: Cleanliness, room comfort
Good location
Great location & communication from reception however the apartment (particularly the bathroom) could do with some attention; lots of wear & tear, leaky tap, bathroom door & cabinets warped at the floor.
Stayed 1 night in Dec 2023
Response from La vela on Dec 9, 2023
Thank you for your feedback! We appreciate your positive comments about our great location and communication from reception. We apologize for any inconvenience regarding the condition of the apartment, especially the bathroom. Your concerns have been noted, and we will address them promptly to improve our services. We value your input and hope to have the opportunity to make your next stay more enjoyable. If you have any further details or suggestions, please feel free to share. Thank you for choosing us!

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excelente todo lo único es que hacer el check in en otro lado al igual que el desayuno no es cómodo
Response from La vela on Oct 23, 2023
¡Muchas gracias por habernos elegido y compartir su experiencia!

10/10 Excellent

Francheska

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación, exelente comunicación. Personal muy amable.
Stayed 2 nights in May 2023
Response from La vela on May 20, 2023
¡Muchas gracias por habernos elegido y compartir su experiencia!

10/10 Excellent

Xiu li

Stayed 1 night in Apr 2023
Response from La vela on Apr 12, 2023
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

CARLOS R D

Stayed 4 nights in Mar 2023
Response from La vela on Apr 4, 2023
¡Muchas gracias por habernos elegido y compartir su experiencia!

10/10 Excellent

Brad

Stayed 3 nights in Mar 2023
Response from La Vela on Mar 30, 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante.

10/10 Excellent

BERENICE

Stayed 3 nights in Mar 2023
Response from La vela on Mar 27, 2023
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Christine

Liked: Amenities
Stayed 1 night in Mar 2023
Response from La vela on Mar 18, 2023
¡Muchas gracias por habernos elegido y compartir su experiencia!

10/10 Excellent

Tom j

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean well stocked
Stayed 1 night in Mar 2023
Response from La vela on Mar 14, 2023
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very cozy and comfortable apartment. One of the best check in service ever. Beautiful view from breakfast area.
Stayed 2 nights in Mar 2023
Response from La vela on Mar 13, 2023
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Richard

Stayed 4 nights in Jan 2023
Response from La vela on Mar 1, 2023
Thanks for staying with us! Your opinion is very important to us.

4/10 Poor

Shabtay, Sunnyvale

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The key collection is a hassle. You need to climb uphill to check in. Then they gave a two codes (confusing) to front door and the apartment. No way to connect from the entry door to the office if code doesn't work. You can leave the luggage at the apartment location if you arrived early and drag your luggage uphill again to check out. Minor, but annoying, no power outlets by the beds.
Stayed 2 nights in Jan 2023
Response from La vela on Feb 24, 2023
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities
Comfortable accommodation with lovely view.
Stayed 2 nights in Feb 2023
Response from La vela on Feb 24, 2023
Thanks for staying with us! Your opinion is very important to us.

6/10 Okay

Noel

Travelled with partner
Liked: Amenities, property conditions & facilities
A little complicated check-in process, although after hours. Understood we were to be picked up from the airport, but that didn’t happen.
Stayed 1 night in Feb 2023
Response from La vela on Feb 15, 2023
Dear Noel, I am sorry to hear that you were not satisfied with the experience. We apologize for any inconvenience.

6/10 Okay

Samiah

Travelled with group
Ok
Would have been nice if they offered late checkout that was advertised
Stayed 2 nights in Jan 2023
Response from La vela on Feb 6, 2023
Thanks for staying with us! Your opinion is very important to us.

2/10 Terrible

Nigel

Stayed 1 night in Jan 2023
Response from La vela on Feb 2, 2023
We're sorry you did not enjoy a good experience.Thanks for your opinion.

8/10 Good

Ana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful front desk gentleman. Very nice breakfast area. Very good variety of food choices in buffety
Stayed 1 night in Jan 2023
Response from La vela on Jan 30, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

MARY Jo

Stayed 1 night in Jan 2023
Response from La vela on Jan 25, 2023
Thanks for staying with us! Your opinion is very important to us.

6/10 Okay

Brian

Stayed 1 night in Jan 2023
Response from Departamentos La Vela on Mar 6, 2023
Muchas gracias por su opinión

10/10 Excellent

Rosemary

Stayed 3 nights in Jan 2023
Response from La vela on Jan 23, 2023
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed, easy check-in, friendly and helpful staff.
Response from La vela on Jan 16, 2023
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff is very helpful. They will help you store luggage or get taxis if needed. I hope they consider providing washcloths, one additional pillow per bed, and a fan to cool the room. The curtains stop you from keeping the window open and blocking the light at the same time. We couldn't figure out where it was coming from, but there must be a bar nearby that let out around 2:30 AM with shouting and singing guests. We love a party as much as anyone, but it was tough to sleep for a few hours. Breakfast is good, and location is convenient to main attractions. Our view was also spectacular. Overall a reasonable place to stay for the price.
Stayed 4 nights in Jan 2023
Response from Departamentos La Vela on Jan 13, 2023
Thank you for your comments. We wi consider your suggestions and hope you enjoyed staying with us.

10/10 Excellent

Josh

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent place to stay. Very nice room and feel very safe.
Stayed 1 night in Dec 2022
Response from La vela on Dec 20, 2022
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Harrison

Travelled with group
Liked: Cleanliness, room comfort
Super Clean and Accommodating Stay
Excellent stay. Property is very clean and we'll-maintained. Centrally located and a short taxi ride away from the port. Staff was more than eager to accept us late at night. Room was extremely spacious.
Stayed 1 night in Nov 2022
Response from La vela on Nov 28, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again! Spacious, clean, good breakfast, keyless entry made check in and out easy. Communication via WhatsApp was quick and friendly!
Response from La vela on Nov 25, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place with all the amenities you could want and an amazing view. Super close to downtown. The staff were amazingly helpful as well and it was easy to get to with the instructions they provided. Would recommend!
Stayed 1 night in Nov 2022
Response from Alto Andino Hotel on Nov 23, 2022
Dear Gail,Thank you so much for your comment! It is very important to us.Hoping receiving you again in the future.Warm regards.

8/10 Good

vinod

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
great customer service.
Response from Alto Andino Hotel on Nov 5, 2022
Dear guest,Thank you for staying with us! Your comments are very important to us.Looking forward to receiving you again very soon.Warm regards.Reservations Department

10/10 Excellent

Musannif

Stayed 2 nights in Feb 2022

8/10 Good

Anna

Travelled with partner
Liked: Amenities
It was ok. I didn’t like to pick up the key from somewhere else. We are older people and it was very hard to climb the steep hill with the luggage.
Stayed 2 nights in Feb 2020
Response from La Vela on Feb 26, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from La Vela on Feb 11, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Excellent location. Plenty of space.....
Stayed 2 nights in Jan 2020
Response from La Vela on Jan 11, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and coffee not very good. Service and personnel, excellent. Beds and linens, very good. Great location
Stayed 3 nights in Nov 2019
Response from La Vela on Nov 22, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location everything very walkable in town. Need to add key drop at property on exit as getting luggage up to alto andino painfil uphill struggle. Great service to enquiries via WhatsApp
Stayed 5 nights in Sep 2019
Response from La Vela on Sep 30, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from La Vela on Jun 17, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante.

8/10 Good

GEORGIOS

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019
Response from La Vela on Jun 13, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central location. High standard of the property. xxxxxxxxxxx
Stayed 1 night in Mar 2019
Response from La vela on Mar 26, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness
The accommodation is not flash but plenty of space and the bed was very comfortable. I recommend paying for breakfast at the sister hotel. Very good variety and quality with spectacular views of Beagle Channel and surrounding mountains from the top floor dining room. Place needs some maintenance - loose kitchen mixer tap, bathroom door needs replacing, wall clock needs a battery, loose shower fitting.
Stayed 4 nights in Mar 2019
Response from La Vela on Mar 26, 2019
Thanks for staying with us. We appreciate your feedback!