Cocktail bar, garden views, open daily

Reviews of Rio Sagrado, A Belmond Hotel, Sacred Valley

5 out of 5
Rio Sagrado, A Belmond Hotel, Sacred Valley
Km. 75.8 Carretera, Urubamba-Ollantaytambo, Urubamba, Cusco

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 85 reviews" "
Rating 8 - Good. 14 out of 85 reviews" "
Rating 6 - Okay. 2 out of 85 reviews" "
Rating 4 - Poor. 0 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

sidia

Travelled with partner
Liked: Cleanliness, staff & service
Very expensive, not just the room the food, drinks, and services, way to expensive
Stayed 3 nights in Mar 2024

10/10 Excellent

James, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property located in a very special and unique part of the Sacred Valley. If you want the most luxurious stay in this area, this will be it. Service was great. Pre arrival communication was good but not great. I ran out of shampoo whilst taking a shower. Rooms didnt have AC or TV that I could tell. Pool couldve used some skimming of debris. Otherwise perfect stay. Make sure to feed the alpacas!! You can catch the Hiram Bingham train to Machu Pichu literally right outside hotel entrance which is a unique feature and experience
Stayed 2 nights in Mar 2024

10/10 Excellent

sidia

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Francesca

Stayed 2 nights in Aug 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great quiet resort with well manicured property and beautiful views. Very friendly, professional staff with beautiful views. Note that the activities offered (horseback, shaman) were very expensive even compared to other Belmond properties in Peru. We ended up finding off resort options because of it.
Stayed 2 nights in Jun 2022
Response from General Manager on Jun 12, 2022
Dear Guest, Thank you for telling us about your recent experience with us. One of the most rewarding aspects of our work is creating exceptional memories for our guests, and we are glad to know that we went above your expectations, we are taking notes of your remarks to keep improving. We sincerely hope that you have had a memorable time in Cusco and look forward to welcoming you back soon. Kind Regards Arturo Schwarz

10/10 Excellent

Erica

Stayed 2 nights in May 2022

10/10 Excellent

Shayli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and so friendly. Ana was our favorite server and would greet us every morning and help with making reservations for the picnic. Yolanda in the spa was so amazing I had to go back for a second visit. The property was beautiful. We were here during a strike meaning that for two days we couldn't leave the hotel. Luckily the hotel, staff and food made those two days very relaxing. We are our way through the entire menu and there wasn't a bad choice at the restaurant. We always felt safe despite the protesters and what we saw on the news in Cusco. They even accommodated us an additional night very easily when we couldn't get back to Cusco on the closed roads. Gery and Diego are amazing at drinks and would make excellent recommendations while we sat by the river. We spent 3 full days not leaving the resort since everything was cancelled, but there couldn't have been a better place to wait it all out. Thank you Rio Sagrado team!
Stayed 3 nights in Apr 2022
Response from General Manager on Apr 29, 2022
Dear Shayli, Thank you for telling us about your recent experience at Rio Sagrado A Belmond Hotel. One of the most rewarding aspects of our work is creating exceptional memories for our guests. It is always a pleasure to receive positive feedback, We are delighted to know that we went above your expectations. Thank you for taking the time to leave your impressions, and we hope to have the pleasure of welcoming you again soon. Warm Regards, Arturo Schwarz

8/10 Good

Alberto, lima

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, quite and relaxing place. Some things like the staff should improve.
Stayed 2 nights in Mar 2022
Response from General Manager on Apr 8, 2022
Dear Alberto, Greetings from Rio Sagrado A Belmond Hotel, we are glad to know that you enjoy our facilities during your stay with us, thank you for your feedback we will improve with our staff the service in order to provide to all our guest the best experience, your comments are really appreciated. Lookind forward welcome you back soon. Kind Regards Arturo Schwarz

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done!
What an incredible property! We hit a bit of a bump during our trip when upon arrival in Cusco, we learned that a strike blocked the only road into the Sacred Valley, preventing us from getting to the hotel. I called and spoke to Daniel who immediately helped us find the solution of staying at their partner hotel in Cusco for the night and coming up the next day at no additional cost. I had been worried because our booking was through a 3rd party, but both hotels were extremely accommodating and made sure we were well taken care of. When we did arrive, we could not have enjoyed our stay more. The grounds were beautiful - complete with llamas that you can feed! - the rooms were stellar and spacious, the restaurant was delicious and the staff were friendly and attentive. I would absolutely recommend Rio Sagrado as well as Belmond properties.
Stayed 3 nights in Jan 2022
Response from General Manager on Jan 31, 2022
Dear Andrea, Greetings from Rio Sagrado A Belmond Hotel Sacred Valley, we love to read comments like yours regarding your experience in our properties, we work every day to provide to our guest a wonderful stay. It is always a pleasure to receive positive feedback, we hope to have the pleasure of welcoming you again soon. Kind Regards Arturo Schwarz

10/10 Excellent

Yury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Dec 2021
Response from General Manager on Dec 29, 2021
Dear Guest, Thank you for share with us your impressions about your recent stay with us, we hope you had a wonderful time in Cusco. Kind Regards Arturo Schwarz

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Arturo Schwarz on Sep 20, 2021
Dear Ana; Thank you for taking the time of sharing your comments about Belmond Hotel Rio Sagrado Hotel. We were as delighted to have you as you were of being with us! I am very happy that you enjoyed our spectacular views and grounds. At Belmond Hotel Rio Sagrado, our guests' happiness and tranquility are our goals, I am glad to know everyone helped you get better and I will be sure to share your comments with my staff. We sincerely hope to have you back very soon and do not forget to enjoy our outdoor heated pool ! Kind Regards, Arturo Schwarz General Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The people are great
The people at this hotel are so kind and helped us navigate a million things. They helped coordinate tours, transportation and even our COVID tests to go home. The one ding I would give it is that the room was so small and the quality of it did not seem 5 star. There was a really low level smoking smell that was always present despite being a nonsmoking room. It’s a good spot - but not what I expect from 5 star.
Stayed 2 nights in Jul 2021
Response from Arturo Schwarz on Jul 12, 2021
Dear Mrs. Elizabeth; Thank you very much for taking the time to share your comments about your stay with us. It's great to see that the team here managed to raise its level of service to meet your expectations. I hope that you are taking home some unforgettable experiences from Belmond Hotel Rio Sagrado, also known as Land of the Incas. Thank you for taking the time to share your feedback with us! My best and we are looking forward to the opportunity of meeting you again, or in any other product of our Belmond family. All the best Arturo Schwarz General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape from the hustle and bustle
Amazingly beautiful, amenity-rich, and superior service. The hotel’s mission/philosophy is to encourage guests to disconnect and they really deliver. Between the natural beauty of the mountains, river, landscaping in the backyard, pool/spa, delicious dining options, and even the baby alpacas that roam the grounds—it feels like you’ve been transported to a different reality, one of tranquility. THIS is how you vacation!
Stayed 1 night in Jan 2020
Response from Patricia on Feb 5, 2020
Dear Guest, Thank you for choosing Hotel Rio Sagrado during your stay in the Sacred Valley of the Incas and for taking the time to share your recent experience on Expedia group. We are more than happy to know that we exceeded your expectation which is what we strive for in Belmond Hotel Rio Sagrado. I will make sure that your comments are passed to all of our Staff. We hope to have the honor of welcoming you again in the near future. Warmest Regards, Patricia Pinillos General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Patricia on Jan 27, 2020
Dear Guest; Thank you for your visit! We hope to welcome back soon. Best regards Patricia Pinillos General Manager

10/10 Excellent

Zornitsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is excellent! The room was spacious and we had great view over the river. The stuff was very helpful and attentive, probably the best service I’ve had in a hotel. Highly recommended!
Stayed 1 night in Nov 2019
Response from Patricia on Nov 30, 2019
Dear Zoenitsa; Greetings from Belmond Hotel Rio Sagrado and thank you for take a time to leave your comments about your recent stay with us. We are very pleasant to know that your enjoy the charm of this building and also the staff. We really hope to welcome you back soon and enjoy a picnic in our gardens with all your family. Cordially Patricia Pinillos General Manager

10/10 Excellent

Rebecca, Ontario, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the relaxed, spacious property. I cannot describe enough just how wonderful it was to wake up to the view. Everyone was very lovely. My only complaint would be the quality of the food. I require a celiac diet, and many times the staff just didn't quite understand, and made errors. The Belmond also owns the Sacred Valley train (which I highly recommend), and they understood perfectly and were able to offer me alternatives. The staff at The Rio Sagrado need a bit more education. I don't blame them, just the training should be a bit better.
Stayed 10 nights in Oct 2019
Response from Patricia on Nov 9, 2019
Dear Rebecca; Thank you for taking the time of sharing your comments about Belmond Hotel Rio Sagrado Hotel to other Expedia readers. We were as delighted to have you as you were of being with us! I am very happy that you enjoyed our spectacular views and grounds. At Belmond Hotel Rio Sagrado, our guests' happiness and tranquility are our goals, I am glad to know everyone helped you get better. We sincerely hope to have you back very soon and do not forget to enjoy our outdoor heated pool ! Kind Regards, Patricia Pinillos General Manager

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff in hotel was very friendly and very helpful Thank you
Stayed 1 night in Oct 2019
Response from Patricia on Oct 31, 2019
Dear Bella, Thank you very much for taking the time to share your experience in Belmond Hotel Rio Sagrado on Expedia. The pleasure of having you here was ours. We are delighted to hear that you had a memorable experience by using oll our services. We hope to have the honor of welcoming you back in the near future and I hope you will have the opportunity to enjoy our Mayu Wilka Spa and enjoying Pisco with the breathtaking views of our Bar del Huerto aside the Urubamba River. Best Regards, Patricia Pinillos General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property by the Urubamba river. Beautifully maintained and very relaxing. Staff was very kind and helpful, best service. I definitely recommend staying there.
Stayed 4 nights in Oct 2019
Response from Patricia on Oct 23, 2019
Dear Guest; Thank you for taking the time of sharing your kind comments about Belmond Hotel Rio Sagrado Hotel to other Expedia readers. At Belmond Hotel Rio Sagrado, our guests' happiness and tranquility are our goals, I am glad to know everyone helped. We are located really closer to archeological places like Chinchero, Moray, Maras, Salt Mines, Chinchero an Pisac, so you can have plenty of time to enjoy and learn about the Inca Culture. We sincerely hope to have you back very soon and do not forget to enjoy our outdoor heated pool ! Kind Regards, Patricia Pinillos General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a great stay in a lovely setting and excellent service with a dedicated staff to make your stay the most memorable.
Stayed 1 night in Sep 2019
Response from Patricia on Sep 23, 2019
Dear Guest; Thank you for your comments about your recent stay at Belmond Hotel Rio Sagrado.. Your words make us feel proud of our job and encourage us in enhancing our efforts to provide a high level of services to our guests. We hope to welcome you back soon to enjoy our picnic with the magnificent views to the Urubamba River. Kind Regards Patricia Pinillos General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really beautiful with an espectacular river and valley view. The staff is very kind and helpful. The cons: didn’t receive any VIP benefit, including the room upgrade, late check out and the 10% of the spa services that we used.
Stayed 1 night in Sep 2019
Response from Patricia on Sep 9, 2019
Dear Guest; Thank you for share your impressions about your recent stay with us. I am very sorry to know about your Vip benefits. We are taking note of your comments that are very important for us, since them we can improve to provide the best service to our guest. I hope to see you in the short future. Kind Regards Patricia Pinillos General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverside Oasis with Baby Alpaca
Gorgeous. The hotel is an amazing oasis and the perfect base for exploring the Sacred Valley. Baby alpacas roam the property and you can feed them at 8am and 4pm. Waking up, you can see the sunlight on the mountain right across the river and take a shower with a glass wall looking out over the landscape. The spa has indoor and outdoor jacuzzzis, but the pool might be too cold for extended swimming.
Stayed 1 night in Sep 2019
Response from Patricia on Sep 8, 2019
Dear David; Thank you for taking the time of sharing your thoughts on Belmond Hotel Rio Sagrado Hotel with other readers. I am very happy to know that you enjoyed our rooms and the Nature around our hotel so much. I sincerely hope to see you again in the near future. It was a delight to have you! Best regards Patricia Pinillos General Manager

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreamy and Magical
This hotel is amazing. The grounds are incredible and the staff is top notch. It’s a magical place and certainly will be one of our favorite resorts we have ever stayed.
Stayed 1 night in Jul 2019
Response from Patricia on Aug 31, 2019
Dear Alison; Thank you for taking the time to share your review on expedia, we sincerely appreciate it, but more that that, we are delighted to read that you enjoyed the facilities in your Suite. Please be sure that your lines will reach our Staff. We sincerely hope to have the opportunity to welcome you again in our little piece of Paradise in the Sacred Valley and on the next time, do not miss the opportunity to take one of our bicycles and discover a bit about the experience of our communities, I know you will enjoy it Warmest Regards, Patricia Pinillos General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for nature lovers , wonderful architecture from natural materials with great amenities .
Stayed 1 night in May 2019
Response from Patricia on May 26, 2019
Dear Guest, We would like to thank you for share your impressions about your stay with us. It's really pleasant for us to read that you really enjoyed your stay in our property, we try to make the stay of our guest the most confortable one since your words we realize that we meet your expectations. We hope to see you in the short future Kind Regards Patricia Pinillos General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Patricia on Apr 22, 2019
Dear Guest; Thank you for taking the time to share your review on Expedia group. we sincerely appreciate it, but more that that, we are delighted to read that you enjoyed the facilities in your Suite. Please be sure that your lines will reach our Staff. We sincerely hope to have the opportunity to welcome you again in our little piece of Paradise in the Sacred Valley and on the next time, do not miss the opportunity to take one of our bicycles and discover a bit about the experience of our communities, I know you will enjoy it Warmest Regards, Patricia Pinillos General Manager Eliminar respuesta

10/10 Excellent

welby, indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
this was a great choice to stay at--we spent our arrival day night in Cusco, then rented car and drove to the Rio Sagrado and then we took the bingham train to MP from there, they stored our luggage and kept car--we did the Belmond bingham train ride to MP and had Bingham tour in afternoon of arrival day--they arranged for our night trip backpacks to go Sumaq hotel so we could take the afternoon Belmond guided tour of MP and next morning from sumaq we did the Aztec Trail to the Sun gate-then took the Peru Rail 304 train right back to the Belmond Rio Sagrado the next day at 3:30. I can not think of any better way to see MP--only difference I would do is stay two nights at Rio Sagrado so can do the Salt pond Maras tour and then go see the Moray Terraces,two very unique must see things-each about 3 hrs-was other things in immediate area as well
Stayed 1 night in Mar 2019
Response from Patricia on Mar 29, 2019
Dear Guest; Thank you very much for taking the time to share your comments about your experience with us. It’s a pleasure to hear that you had a wonderful experience during your stay with us. It’s nice also to know that you could appreciate the beautiful and relaxing views of the river from your room as well as the spa facilities. Thank you again for your comments and we hope to welcome you in the near future and you will enjoy feeding our baby alpacas. This experience offers a nice interaction with these lovely animals. Kind regards, Patricia Pinillos Genera Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful, and each room has a spectacular view of the property, the river and the mountain behind it.
Stayed 2 nights in Jan 2019
Response from Patricia on Feb 4, 2019
Dear Anonymous; Thank you for taking the time to share your comments about your stay with us. Definitively, as you said, our rooms have an impressive view of our Vilcanota River and the mountains, to grant them a comfort of peace, tranquility and rest. We hope to see you again and have the time to enjoy our delicious Peruvian cooking classes. Regards Patricia Pinillos General Manager

10/10 Excellent

Timothy P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Star's Finest
WOW! From the moment we stepped off of the train, we felt special. A hotel employee was waiting to take our bags and help us off of the train. He drove us to the check in desk, where we were greeted with warm towels to wash our hands and a wonderful mint tea. We were escorted to our room in a golf cart and were amazed by the beauty of the property as we were riding. We were thrilled when we walked in to the room to see rose petals laid out on the bed in the shape of a heart. There was a wonderful note from the manager congratulating us on our marriage, and chocolates laid out next to the note. Shortly after we got to the room two employees came by to make sure that everything in the room was suitable. They dropped off extra bottles of water and gave us a note to invite us to relax by the river the next day to watch some of the local wildlife. That night we visited the restaurant and had a wonderful meal, then took advantage of the steam room and the beautiful indoor/outdoor hot tubs. The next day we enjoyed the wonderful breakfast, fed the baby llamas, and relaxed at the property. My wife booked a massage, which she thoroughly enjoyed. We spent the rest of the day at the pool, on our gorgeous terrace, and relaxing by the river to watch the ducks! I could go on and on about how much we enjoyed staying at this property and the beautiful flowers and plants that attract various birds and wildlife. We absolutely loved our stay at the Belmond Rio Sagrado!
Stayed 1 night in Dec 2018
Response from Patricia on Dec 29, 2018
Dear Timothy, Thank you for choosing Belmond Hotel Rio Sagrado during your stay in the Sacred Valley of the Inkas. We are more than happy to know that we exceeded your expectation which is what we strive for in Belmond Hotel Rio Sagrado. I will make sure that your comments are passed to all of our Staff. I hope to have the honor of welcoming you again in the near future, and you will have the posibility to enjoy an outdoor movie night, during which families can enjoy favourite films under the stars. Warmest Regards, Patricia Pinillos General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service and very helpful staff. Beautiful setting.
Stayed 1 night in Dec 2018
Response from Patricia on Dec 29, 2018
Dear Anonymous; Thank you for taking the time of sharing your comments about Belmond Hotel Rio Sagrado Hotel. We are very happy to know that your stay with us was enjoyable, I hope to see you in the short future and have the oportunity to enjoy our horseback ridding to Huaran, I know you will enjoy it. Best regards Patricia Pinillos General Manager

10/10 Excellent

Tim, Columbia, Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel just outside Urabamba, in the sacred V
Hotel is in a great location on the Urabamba river. Baby lamas on site kids and the rest of us can feed. Restaurant on site has outstanding food.
Stayed 2 nights in Jun 2018
Response from Patricia on Jul 1, 2018
Dear Guest, Thank you for taking the time of sharing your comments about Belmond Rio Sagrado Hotel to other Expedia readers. We were as delighted to have you as you were of being with us! I am very happy that you enjoyed our spectacular views and grounds. At Rio Sagrado, our guests' happiness and tranquility are our goals, I am glad to know everyone helped you get better and I will be sure to share your comments with my staff. We sincerely hope to have you back very soon...and don´t missed the oportunity to enjoy a delicious outdoor picnic with a stunning view from our gardens. Warmest Regards, Patricia Pinillos General Manager

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil and well kept grounds.For those interested in the luxury train to Machu Picchu, the hotel is the starting point of that trek. Nice appointments in the room with plush towels and robes. Sitting areas around the grounds for quiet time. There is one restaurant on the grounds and one must travel about 15-20 mins into town for anything else. The food was carefully prepared for esthetic and taste balance. The service was excellent.
Response from Patricia on May 1, 2018
Dear Guest, We are very glad that you chose Belmond Hotel Rio Sagrado at the Sacred Valley in Cusco. Thank you very much for your kind comments about the quality of the service, food offered and staff kindness in our property. This means that we overpass your expectations. I hope you can come to visit us again. In the meantime, we remain at your service. Best regards, Patricia Pinillos

10/10 Excellent

Scott, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tremendous, relaxing hotel.
Wow! We thought that you couldn't get better than the Tambo del Inca. The Rio Sagrado is in a spectacular location with only 25 lovely rooms with great views. My wife and I spent a full "down day" and two nights after our trip to Machu Picchu. The property is wonderful, very intimate and quiet, with spectacular views of the river and the mountains. We both got excellent massages and facials at the spa. The restaurant is also very good - the Peruvian chicken is amazing. The real treat is the service - could not be better, more accommodating. Also - ask when the feeding time is for the baby alpacas - photo opp time! Recommend this hotel most highly!
Stayed 2 nights in Apr 2018
Response from Patricia on May 1, 2018
Dear Guest, We sincerely thank you for taking the time to share a review about your recent experience with us in the Sacred Valley of the Incas. We are located 4-5 minutes driving away from Urubamba in a privileged location aside the Urubamba River, and we are delighted to read that you enjoyed the breathtaking views the Valley offer us. Thank you for your comments on the staff and service as we strive to make you feel as at home. I sincerely hope to have the honor to have you back again in Hotel Rio Sagrado. Cordially Patricia Pinillos

10/10 Excellent

Gregg & Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to start your Machu Picchu journey
The Belmond at Rio Sagrado was exceptional with its stunning views, nice amenities to unwind after your outdoor activities, superb food, and the staff which made our stay remarkably unforgettable. Special thanks to Sandra and Abel.
Stayed 3 nights in Apr 2018
Response from pa on Apr 26, 2018
Dear Guest, Thank you for taking the time to share your review, we sincerely appreciate it, but more that that, we are delighted to read that you enjoyed the facilities and activities with us. I will share your commenst with all the staff, we are very proud of Sandra and Abel's job. We sincerely hope to have the opportunity to welcome you again in our little piece of Paradise in the Sacred Valley. Warmest Regards, Patricia Pinillos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place I ever stayed
We were upgraded to a 3br villa, which was amazing! And the spa was complementary.
Stayed 1 night in Apr 2018
Response from Patricia on Apr 18, 2018
Dear Guest; Thank you for taking the time to share your review, we sincerely appreciate it, but more that that, we are delighted to read that you enjoyed the facilities and your uograded. We hope to see you in the short future. Regards Patricia Pinillos

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Patricia on Jan 30, 2018
Dear Guest; Thank you for the time you take to leave your comments about your experience with us. We are very happy to know that you really enjoyed your stay with us. We hope to welcome you in the near future at Belmond Hotel Rio Sagrado. Best Regards Patricia Pinillos General Manager

10/10 Excellent

Mario, Lima Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
This is a place where you will be able to sit in a chair by the river, sip a cup of tea and marvel at the majestic Sacred Valley. Or you can go hike. Or do river rafting. Or get into a train for Macchu Picchu. The setting is gorgeous, and the hotel works perfectly.
Stayed 2 nights in Dec 2017
Response from Patricia on Dec 23, 2017
Dear Guest, We would like to thank you very much for choosing the Rio Sagrado Hotel for your recent visit to the Sacred Valley. Our goal is to create an unforgettable experience and to offer you the very highest standard of comfort and service. We will look forward to having you stay with us again and remain at your service. Sincerely, Patricia Pinillos General Manager

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
This is a very special place. Magical location with a wonderful hotel and staff.
Stayed 2 nights in Dec 2017
Response from Patricia on Dec 23, 2017
Dear Guest, We really appreciate your time to comment about your experience with us. Belmond Hotel Rio Sagrado is not located in the main road but as you see after a long trip you feel like you stop in the paradise with a really nice view to the mountain and the Urubamba river. It was a pleasure having you with us and specially that we did our best to make your stay memorable. Hope to have you back with us soon. Best Regards Patricia Pinillos General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sacred Valley of the Incas
It was sweet despite short, wish we stayed another night!
Stayed 1 night in Jun 2017
Response from PPinillos on Jul 29, 2017
Dear Guest; We would like to thank you very much for choosing the Rio Sagrado Hotel for your recent visit to the Sacred Valley in Cusco. Our goal is to offer you the very highest standard of comfort and service and you help us to achieve it with your comments. To enjoy the Sacred Valley at least 03 nights will be the best option. We thank you again for your preference and we look forward to welcome you in the near future. Sincerely, Patricia Pinillos General Manager

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms and hotel, and alpacas too!
We loved our stay here. The room and overall hotel are unique and exceptionally nice, and the grounds are near the river and beautiful. The service was friendly and professional, and the food was great. The hotel is on the side of a hill facing the river, so it's not good for someone who doesn't like stairs. The grounds are large and grassy, and we loved the chance to feed the alpacas in the morning. Our room here was the nicest of the 5 places we stayed during our trip to Peru. When you first turn from the road to this hotel, you cross a railroad track and begin to worry. When you get to the actual hotel, it's a little like entering paradise.
Stayed 1 night in Jun 2017
Response from PPinillos on Jul 29, 2017
Dear Guest, We are very glad that you chose Belmond Hotel Rio Sagrado at the Sacred Valley in Cusco. Thank you very much for your kind comments about the quality of the service, food offered and staff kindness in our property. This means that we overpass your expectations. I hope you can come to visit us again. In the meantime, we remain at your service. Best regards, Patricia Pinillos General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 15, 2017
Thank you very much for sharing your comments with others in TripAdvisor. It is a pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences for you. Dear Guest; Thank you very much for sharing your comments with others in TripAdvisor. It is a pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences for you. Belmond Hotel Rio Sagrado will always be your home away from home. Receive our greetings from this magical spot of the Sacred Valley of the Incas. Best Regard Patricia Pinillos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mike, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Beautiful location. Room was big with amazing view of the valley and river. Plus two baby alpacas living on the property!
Response from GM on Sep 30, 2016
Dear Guest; Thank you for sharing such candid feedback regarding your stays at the Belmond Hotel Rio Sagrado at the Sacred Valley. We are delighted to know that you have experienced an enjoyable stay with us. We believe that the small details in service are what really make the difference between service and excellent service. Thank you again for your detailed comment because it implies that we surpassed our goal. We will look forward to having you stay with us again and remain at your service. Sincerely, Patricia Pinillos General Manager

10/10 Excellent

Jarmo, Espoo, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing experience after 7 days of hiking.
We relaxed at Rio Sagrado after hiking the Salkantay trek. What a wonderfull place for relaxation! With only 23 rooms/villas, the place is so quiet and peacefull. One afternoon we had the spa for ourselves. Next afternoon the pool. While at the pool, they brough chilled fruit skewers - complementary. The restaurant is nice and cosy, and had live music on the evenings when we were there at dinner time. Service was great, attentive and friendly, and at the same time discreet. Feeding the baby alpaca in the morning was fun, as was the pisco tasting! It takes a bit less than an hour to walk into Urubamba, which is a nice local town - all the better hotels here seem to be a bit remote.
Response from General Manager on Sep 30, 2016
Dear Guest; Thank you for taking the time to share your recent experience at the Belmond Hotel Rio Sagrado with others. We believe that the small details in service are what really make the difference between service and excellent service. We are glad that you have a great time during your stay. I hope to welcome you in the short future. Sincerely, Patricia Pinillos General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location-great Staff
Very nice location next to the Rio Urbama River in the heart of the Sacred Valley. Expensive compared to other places in Peru but well worth it.
Response from GM on Jun 9, 2016
Dear Guest; Thank you for sharing such candid feedback regarding your stays at the Belmond Hotel Rio Sagrado at the Sacred Valley. We are delighted to know that you have experienced an enjoyable stay with us. We believe that the small details in service are what really make the difference between service and excellent service. We are taking corrective mesures with wifi conection in order to hace succesfull conection in all our property. We will look forward to having you stay with us again and remain at your service. Best Regards Patricia Pinillos General Manager

10/10 Excellent

Andrew, Weston-s-Mare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total relaxation
Really relaxing property ideal after Macchu Pichu and Cusco. The staff make it special. Nothing too much trouble
Dear Guest,  Thank you for sharing such candid feedback for your recent stay at the Belmond Hotel Rio Sagrado at the Sacred Valley. We believe that the small details in service are what really make the difference between service and excellent service. Again thank you and please do not hesitate to contact me when your holidays bring you back to the Sacred Valley in Cusco. Cordially, Patricia Pinillos General Manager

10/10 Excellent

zarrin, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!!
We thoroughly enjoyed both nights at this hotel and would recommend it to everyone visiting the area. We would love to go back and just relax and enjoy the property.
Dear Guest, Thank you for your valuable comment . We are pleased to learn that you loved our friendly staff, they do it really naturally always helping other. We concur that our location is fantastic with stunning river views especially if you could enjoy them from your room We look forward to welcoming you soon. Yours truly, Patricia Pinillos General Manager

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absorb the views
Friendly service, amazing vista with views an amazing river system. Had altitude sickness and had first hand experience of being cared for by staff in a professional manner, yes the altitude sickness abated. The grounds have flora and fauna, baby alpaca an amazing experience.
Response from PPinillos on May 3, 2016
Dear Guest; Thank you for taking the time to share your recent experience at the Belmond Hotel Rio Sagrado with others. We believe that the small details in service are what really make the difference between service and excellent service. I have shared your comments with our entire team and they are glad to know that their work is recognized, as our goal is to provide a consistent guest experience. We remain at your service and look forward to welcoming you back soon. Sincerely, Patricia Pinillos General Manager

8/10 Good

Renato, Hawaii

Liked: Cleanliness, property conditions & facilities, room comfort
Staff to be trained
Nice location, however the staff does not know what they are doing ! The entire staff has to be extensively trained.
Response from GM on Sep 30, 2016
Dear Guest; Thank you very much for sharing your comments. I regret to know your comments about our staff . We already work on it. Belmond Hotel Rio Sagrado will always be your home away from home. Receive our greetings from this magical spot of the Sacred Valley of the Incas Best Regrads Patricia Pinillos General Manager

10/10 Excellent

Deborah, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
We didn't actually get to stay at the Belmond Hotel Rio Sagrado due to unexpected flooding issues they had. For that reason, we cannot comment on the hotel property and cleanliness, etc. itself. However, they went above and beyond to relocate us to another hotel and give us VIP service throughout the process. They were wonderfully helpful and we were pleasantly surprised with how seamless the service transition was between them and the property they transferred us to.
Response from General Manager on Sep 30, 2016
Dear Guest, We would like to thank you very much for choosing the Rio Sagrado Hotel for your recent visit to the Sacred Valley in Cusco. Our goal is to offer you the very highest standard of comfort and service and you help us to achieve it with your comments. Sincerely Patricia Pinillos General Manager

10/10 Excellent

David, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay.
This resort was fantastic. Beautiful grounds, comfortable rooms, friendly and helpful staff. Food was great. Very relaxing, peaceful location. Would be glad to return to this resort at any time.
Response from General Manager on Sep 30, 2016
Dear Guest, We would like to thank you very much for choosing the Rio Sagrado Hotel for your recent visit to the Sacred Valley in Cusco. Our goal is to offer you the very highest standard of comfort and service and you help us to achieve it with your comments. Regards Patricia Pinillos Generañ Manager

10/10 Excellent

Mariano, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great service and location
One of those hotels you will remember forever.
Response from General Manager on Oct 5, 2016
Dear Guest; We appreciate the time you took to leave your comment. We are happy to know you enjoy your stay in Belmond Hotel Rio Sagrado. We hope to see you again in a not too distant future. Regards Patricia Pinillos