Comfort Studio, 1 Double Bed, Accessible, Non Smoking
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Reviews of Zenao Appart'hôtels Troyes

3 out of 5
Zenao Appart'hôtels Troyes
1 Cours Jacquin, Troyes

Reviews

8.8

Excellent

Rating 10 - Excellent. 277 out of 550 reviews" "
Rating 8 - Good. 211 out of 550 reviews" "
Rating 6 - Okay. 39 out of 550 reviews" "
Rating 4 - Poor. 14 out of 550 reviews" "
Rating 2 - Terrible. 9 out of 550 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Suzanne

Travelled with partner
Disliked: Amenities
Reception was not manned and I missed the instruction to submit arrival details 24 hours in advance so we had to go for a walk and come back later. Apartment was large but not well equipped. I have stayed in much nicer places for a similar price. However, good underground parking and not far to walk into centre of old town. Situated in middle is decaying industrial site which was interesting!
Stayed 1 night in Dec 2023

10/10 Excellent

Jacueline

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Liked: Cleanliness
Decent overnight stay. Clean and tidy, great location. Challenging check-in/parking process. No air conditioning. Random selection of kitchenette equipment.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great studio
Very serviceable and clean studio apartment in a quiet neighbourhood just outside of city centre. Loved having the balcony overlooking the river.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jacueline

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Marcus

Liked: Cleanliness, room comfort
Well worth a visit
This is the second time we have stayed here and hopefully we will return next year and stay for a longer period. On first seeing the property from the road it appears to be derelict but once you are down the drive there is a new modern building. The original derelict part of the site is now being developed and it will be interesting to see the result. As stated in the details the apartments are part of a sheltered housing scheme for older people but don't let this put you off . The apartments are clean modern an very nicely furnished with windows opening onto,the canal. Parking is 5 euros a night in a secure carpark. The cathedral and town centre is a very short walk away and Troyes is a beautiful old city well worth a visit,
Stayed 1 night in Oct 2022

8/10 Good

Peter

Liked: Cleanliness, room comfort
One night stay enroute to Switzerland
We have stayed here many times enroute to Switzerland. We have always been very pleasedwith everything . However this time the APARTMENT HAD NOT BEEN CHECKED THOROUGHLY as only one small pan, no frying pan, no teaspoons,only one wineglass, no dishes to heat anything in microwave. The overall room was very clean and checkin very quick
Stayed 1 night in Oct 2022

2/10 Terrible

Richard

Stayed 1 night in Sep 2022

6/10 Okay

Daniel

Disliked: Cleanliness
Stayed 1 night in Aug 2022

8/10 Good

Graeme

Stayed 1 night in Aug 2022

10/10 Excellent

phil

Stayed 1 night in Aug 2022

10/10 Excellent

D

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Margaret Jane

Stayed 1 night in May 2022

10/10 Excellent

Robin

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Great accommodation at a budget price
A huge appartment
Stayed 1 night in Feb 2022

10/10 Excellent

deborah

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Amnon

Stayed 3 nights in Nov 2021

10/10 Excellent

Marcus

Liked: Cleanliness, room comfort
Excellent
Like all the other reviews we were unimpressed by the exterior but once we entered the hotel reception our opinions began to change. The reception area was attractive and we were welcomed by a very pleasant young man. The apartment was large well appointed, modern and attractively decorated. It was a pleasure to stay there.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

8/10 Good

John

Liked: Cleanliness, room comfort
looks recently built and worth a visit
Unusual set up but it works well. Helpful lady on reception checked us in early and showed us where our room was. Only a short walk to the beautiful old town where we spent the afternoon. A good stop over on our way to Italy
Stayed 1 night in Sep 2020

8/10 Good

MaggyandKeith, London

Travelled with family
Liked: Cleanliness, amenities
Spacious and well appointed. Plenty of parking. Our dog was welcome. Very convenient for an overnight stay on the way to the Alps
Stayed 1 night in Aug 2020
Response from Zenao Team on Aug 20, 2020
Dear Maggy and Keith, thank you for your feedback, we were happy to welcome you and hope to see you again among us. Have a great day. Best regards

8/10 Good

olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from L'équipe Zenao Troyes on Feb 16, 2020
Cher client, Nous vous remercions d'avoir choisi Zénao Appart'hôtel pour votre séjour à Troyes. Nous vous remercions également pour votre note. Au plaisir de vous accueillir de nouveau. Bonne journée, Bien à vous

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+ : spacieux, confortable, proche du centre ville (moins de 10min à pieds), accueil sympathique, parking gratuit à disposition. - : Odeur de cigarette dans la chambre, travaux dans la rue (pas la faute de l’hôtel mais un petit peu dérangeant malgré tout), un des deux verres à vin était fissuré..
Stayed 1 night in Dec 2019

6/10 Okay

Aidan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad experience
Couldn’t find booking when checking in, Booked twin room and gave us double room and never gave us a fob to get in at night so had to wait outside front door till some guest arrived and left us on
Stayed 1 night in Oct 2019
Response from Mathilde on Oct 12, 2019
Dear customer, Thank you for choosing Zénao Apart’ hotel for your stay in Troyes. We also thank you for your comment and your note. We take note of your remarks in order to improve our apart 'hotel. Unfortunately, you booked on the internet while the site was under maintenance. That's why your reservation was not validated on the internet. Luckily, we had only 1 accommodation for you even if it had a double bed and not two single beds. Looking forward to welcoming you back to our establishment, Kind regards The Zenao team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fresh new look. Adjacent to the Seine. Close to Troyes centre. The area to the front of the hotel could do with tarting up.
Stayed 1 night in Sep 2019
Response from Mathilde on Oct 9, 2019
Dear customer, Thank you for choosing Zénao Apart’ hotel for your stay in Troyes. We also thank you for your comment and your note. We take note of your remarks in order to improve our apart 'hotel. Looking forward to welcoming you back to our establishment, Kind regards The Zenao team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent appartment close to town centre
The appartment is in a relatively new block half of which is an old peoples home. The appartment was spacious, well equipped and very clean. Check in staff very friendly. 20 minutes walk to Troyes old town centre with plenty of restaurants.
Stayed 1 night in Sep 2019
Response from Mathilde on Oct 9, 2019
Dear customer, Thank you for choosing Zénao Apart’ hotel for your stay in Troyes. We also thank you for your comment and your note. We take note of your remarks in order to improve our apart 'hotel. Looking forward to welcoming you back to our establishment, Kind regards The Zenao team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short walk to city center from this spacious, clean and safe hotel. It was superb, until we went to breakfast. Skip the breakfast and you’ll be astounded by this place.
Stayed 1 night in Sep 2019
Response from Mathilde on Oct 9, 2019
Dear customer, Thank you for choosing Zénao Apart’ hotel for your stay in Troyes. We also thank you for your comment and your note. We take note of your remarks in order to improve our apart 'hotel. Looking forward to welcoming you back to our establishment, Kind regards The Zenao team

6/10 Okay

Gardner

Liked: Cleanliness, property conditions & facilities, room comfort
Good value but don't opt for the breakfast!
Quite reasonable, room was good and generous size with handy kitchenette. The really disappointing element was the breakfast - where the service was non-existent and most items guests had to hunt down themselves. An odd arrangement, an aparthotel alongside rooms for elderly people, not sure that really worked. Fairly handy for a fabulous city.
Stayed 2 nights in Aug 2019
Response from Mathilde on Oct 9, 2019
Dear customer, Thank you for choosing Zénao Apart’ hotel for your stay in Troyes. We also thank you for your comment and your note. We take note of your remarks in order to improve our apart 'hotel. Looking forward to welcoming you back to our establishment, Kind regards The Zenao team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely immaculate! Spacious, easy access to centre, safe parking at 4 euros.
Stayed 1 night in Sep 2019
Response from Mathilde on Oct 9, 2019
Dear customer, Thank you for choosing Zénao Apart’ hotel for your stay in Troyes. We also thank you for your comment and your note. We take note of your remarks in order to improve our apart 'hotel. Looking forward to welcoming you back to our establishment, Kind regards The Zenao team

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
The shower was not good. No shower stall. Floor was always wet. Lots of room in there with living space and bed room. Furniture was limited. Breakfast was fine. Parking was free outside. Local area had lots of old architecture. Very interesting.
Stayed 1 night in Aug 2019
Response from Mathilde, réception on Sep 2, 2019
Dear Customer, We thank you for choosing Zénao Appart'hôtel for your stay in Troyes. We also thank you for your rating and your nice comment. Looking forward to welcoming you again. Yours truly

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Large clean and decent location
Stayed 1 night in Aug 2019
Response from Mathilde, réception on Sep 2, 2019
Dear Customer, We thank you for choosing Zénao Appart'hôtel for your stay in Troyes. We also thank you for your rating and your nice comment. Looking forward to welcoming you again. Yours truly

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to Troyes and secure underground parking. However, this is actually a Retirement Home with residents.
Stayed 1 night in Aug 2019
Response from Mathilde, réception on Sep 2, 2019
Dear Customer, We thank you for choosing Zénao Appart'hôtel for your stay in Troyes. We also thank you for your rating and your nice comment. Looking forward to welcoming you again. Yours truly

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay to visit Troyes
These apartments are very efficiently run, comfortable, well-equipped and clean, within easy walking distance of the old town centre and all attractions. The guy on duty was very friendly, helpful and proudly knowledgable about the town’s resources and history. Free parking on site. Top marks!
Stayed 1 night in Jul 2019
Response from Mathilde, réception on Sep 2, 2019
Dear Customer, We thank you for choosing Zénao Appart'hôtel for your stay in Troyes. We also thank you for your rating and your nice comment. Looking forward to welcoming you again. Yours truly

10/10 Excellent

Thea M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthy praise
Very neat, clean studio apartment within 5 mins walking distance of the beautiful town of Troyes.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Economically priced accommodation close to the city centre; friendly staff
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Mathilde, réception on Jul 5, 2019
Cher client, Nous vous remercions d'avoir choisi Zénao Appart'hôtel pour votre séjour à Troyes. Nous vous remercions également pour votre note. Bien à vous

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Arthur - Réception on Jul 1, 2019
Merci de la ,otation de notre hotel, nous en sommes tres reconnaissant. Nous restons à votre disposition pour un éventuel futur séjour

10/10 Excellent

Tamzin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Arthur - Réception on Jul 1, 2019
Merci pour votre noatation généreuse de notre hotel. Nous restons a votre disposition pour un éventuel futur séjour

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent would stay again. Very clean and great s
Excellent would stay again. Very clean and great service 😍 waterfall outsider our bedroom
Stayed 1 night in May 2019
Response from Arthur, Réception on May 29, 2019
Dear Linda, Thanks for your comments. We a glad that you had a nice stay in our Hotels Best regards The Zénao Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to old town. Parking on site. Large apartment
Stayed 1 night in May 2019
Response from iriley reception on May 26, 2019
Thank you for staying in our establishment. We appreciate your comments!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice large apartment overlooking the Seine. Light and airey. Extra pillows would be good.
Stayed 1 night in May 2019
Response from Mathilde, réception on May 20, 2019
Dear client, Thank you for your nice comment. Looking forward to welcoming you again. Kind regards

6/10 Okay

jane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
Moody rude guy checked us in. Despite listing saying English spoken he refused to speak any. Made us pay for car park even though another older couple were allowed to just leave their car outside in the middle of the yard for free. Also we picked this as it says city centre but it's actually a good 15-20 min walk to the centre. You are on a main road, with no amenities/bakeries/shops anywhere. It's actually better to stay on the outskirts of town so at least you can get a bite to eat or even a croissant for breakfast. Rooms are spacious and functional but very bare.
Stayed 1 night in Apr 2019
Response from Mathilde, réception on May 7, 2019
Dear Customer, Thank you for your nice comment. Looking forward to welcoming you again. The team Zénao Appart'hôtel Troyes.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
a bit disappointed that after a stay of 7 night late checkout was charged a 20 euro an hour.
Stayed 7 nights in Apr 2019
Response from Mathilde, réception on May 7, 2019
Dear Customer, Thank you for your nice comment. Looking forward to welcoming you again. The team Zénao Appart'hôtel Troyes.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasatn accommodation in good location for town
disconcerting that surrounding area is semi-derelict which impacts on entrance to apartments. very dusty etc. Perhaps beyond the control of the owner. Otherwise; god location, efficient check in and good accommodation.
Stayed 1 night in Apr 2019
Response from Mathilde on Apr 10, 2019
Dear Customer, Thank you for your comment. Your well-being is important to us, know that we take note of your remarks and will do our best to improve these points. Pleasure to welcome you again. The team Zénao Appart'hôtel Troyes.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, fantastic value
Amazing residence, and amazingly good value for money. I found it hard to believe that the apartment would actually be good for it's price, but it was: very comfy, spacious, stylish, a good bed and a small but functional kitchen, with free parking and very close to the centre of Troyes. Walking distance to pubs and restaurants is a little more (10-15 min or so), but well worth it. The residence is in a reclaimed industrial building and shares its space with a senior residence, and though it may look a bit weird, it actually is wonderful.
Stayed 1 night in Mar 2019
Response from Zenao Team on Mar 22, 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New apartments very close to old town, good reception staff, comfortable beds
Stayed 1 night in Jan 2019
Response from Team's Zenao Appart'hôtel Troyes on Jan 19, 2019
Thank you for your note, looking forward to welcoming you again.

8/10 Good

Raylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Mathilde, réception on Dec 27, 2018
Cher client, Merci d'avoir choisi Zénao Appart'hôtel pour votre séjour à Troyes. Nous vous remercions également pour votre note. Au plaisir de vous accueillir à nouveau! Bien à vous

8/10 Good

Guy

Liked: Staff & service
A good basic hotel, which was good value for money
Stayed 1 night in Sep 2018
Response from Maud, reception. on Oct 24, 2018
Dear Guy, Thank you for choosing zénao appart'hôtel for your stay in Troyes. We are looking forward to welcome you again. Kind regards - Zenao team

10/10 Excellent

Jose

Good value in Troyes
The hotel is new and amenities are great. Free parking on the premises. Check in was very easy and when we did not have change for the soda machine, the receptionist brought us 2 bottles of cold water and some fruit. Breakfast is great but you must purchase for 9 Euro if you get the on-line price. On the down side, the hotel is hard to find. It is not visible from the street and signage was poor. No air conditioning.
Stayed 1 night in Aug 2018
Response from Estelle - manager on Aug 23, 2018
Dear Jose, Thank you for choosing Zenao appart'hôtel for your stay in Troyes. It is always a pleasure to help and make sure everything is alright, especially during this really warm summer. We are looking forward to welcome you again. Kind regards - Zenao team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment, great service from the staff on reception. The bed was a little tough for my liking but otherwise very nice!
Stayed 1 night in Aug 2018
Response from Estelle - manager on Aug 19, 2018
Dear guest, Thank you for choosing Zenao apaprt'hôtel for your stay in Troyes. We will forward your mesage to our reception team. We are looking forward to welcome you again. Kind regards - Zenao team