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Reviews of Hôtel Mercure Toulouse Sud

4 out of 5
Hôtel Mercure Toulouse Sud
3, avenue Irene Joliot Curie, Toulouse, Haute-Garonne

Reviews

9.2

Wonderful

Rating 10 - Excellent. 137 out of 212 reviews" "
Rating 8 - Good. 63 out of 212 reviews" "
Rating 6 - Okay. 10 out of 212 reviews" "
Rating 4 - Poor. 0 out of 212 reviews" "
Rating 2 - Terrible. 2 out of 212 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ole Greger

Stayed 1 night in Jan 2024
Response from Mercure Toulouse Sud on Jan 16, 2024
Bonjour Ole,Quel plaisir de lire ici votre satisfaction ! Soyez assuré que votre commentaire sera partagé avec toute notre équipe.Nous vous accueillerons à nouveau prochainement avec plaisir sur Toulouse !Bien cordialement,

8/10 Good

klement

Stayed 1 night in Jan 2023

8/10 Good

PETER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Declan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business trip in the area.
Very nice. Hotel but very little eating options in the evening. Breakfast was very good.
Stayed 3 nights in Aug 2021
Response from Christelle, general manager's assistant on Aug 22, 2021
Dear Deaclan, Thank you for your feedback. Do hesitate to consult our friendly for any restaurant's suggestions next time. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Service very good ; Would like more choice for food
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Really enjoyed our stay at the Mercure Hotel Toulouse Sud. We were told it is more like a business hotel and we stayed over the Xmas-New year weekend, thus it is almost like we have the hotel all to ourselves. Plenty of parking spaces, hotel room is spacious for us, bed is clean and comfortable. Away from the noise of the city but not too far if you drive! All the different receptionists we have met are really friendly and nice. There is really no complain for this place!
Stayed 2 nights in Dec 2019

8/10 Good

Rony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Sophie Mazuc - Adjointe on May 17, 2019
Merci pour votre note !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Nice stay with all the basics covered. It is modern building with colourful decoration, staff has been polite and helpful. Free fruit is provided in the lobby, I didn't pay extra for the breakfast so not sure the quality. It is not in the city centre so you will need a car (it is around 20-mins drive in non-peak hour driving to Toulouse city centre). Missing a restaurant inside the hotel but there is a good restaurant next door. The only problem I encountered was the very very slow wifi, which was a bit shocking given the hotel is rather modern.
Stayed 1 night in Jun 2018
Response from Lolita chef de réception Mercure Toulouse Sud on Jul 1, 2018
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read you.We apologize about the slow wifi. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, quiet and comfortable hotel
Very clean, quiet and comfortable, service was excellent and a fantastic breakfast. Hotel is a 20min drive from the centre of Toulouse for not great if you're a tourist but very good for business with easy access to the auto-routes.
Response from Lolita Chef de réception Mercure Toulouse Sud on May 11, 2018
Dear Mark, thank you very much for your feedback. Your satisfaction :) it's the most important for us. We hope see you next time. Have a good day Best regards

10/10 Excellent

Melissa J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where to stay near Toulouse
My husband and I stayed for Christmas Eve night. Despite having to work on a holiday, all of the staff - both on Dec. 24th and 25th - were not just professional but welcoming, courteous, friendly, cheerful, extremely efficient and pro-active. They wanted to make sure that we had an enjoyable stay and repeatedly told us that if we needed anything, to just ask. For example, my husband wanted to know what restaurants in Toulouse would be open on Christmas Day. Thomas, who worked reception on the 24th, immediately researched and prepared a list for us. On the 25th we enjoyed a breakfast buffet that offered great variety of fresh and tasty food and beverages. Check-out was pleasant and easy. The hotel is located in a very quiet industrial-type area south of Toulouse which was perfect for us as we were visiting friends who live outside of Toulouse to the south. Its location saved us from having to drive into the traffic of downtown Toulouse late at night after a night out. Our room was a very comfortable superior room with queen bed which includes an excellent bathroom and amenities.
Stayed 1 night in Dec 2017
Response from Lolita Front Office Manager on Feb 17, 2018
Dear Melissa, Thank you very much for your lovely feedback, We are pleased to offer you a pleasant stay with us. We hope see you next time Have a good day Best regards

8/10 Good

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in quiet area
Modern smart hotel. Not much in way of restaurants in local area, but on bus route so easy to get into Toulouse city centre. But last bus at around 9pm. Free water, both sparkling and flat, + orange & coke soda, but no option to change to sugar free type. Breakfast very good, with freshly squeezed orange juice available
Stayed 11 nights in Dec 2017
Response from Mariannick on Dec 25, 2017
Dear Rakesh, thank you to let us your feedback about your stay in our hotel. You felt good and we are pleased. Do not forget, if you have request the reception is open 24h/24, our staff could help you for example to find a restaurant nearby or have a delivery. We hope see you next time Best regards Lolita Front Office Manager Quality Hotel Toulouse Sud

10/10 Excellent

Edward, wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Staff very welcoming and helpful with directions to places of interest. Also, gave us tips on saving on meals.
Stayed 3 nights in Oct 2017
Response from Lolita - Front office manager on Nov 12, 2017
Dear Edward, Thank you very much to take the time to let us your feedback about your stay in our hotel. We are pleased to read you. It was a pleasure for the staff to help you. We hope to see you next time Have a good day Best regards

10/10 Excellent

anna, san diego, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place close enough to airport
We had just one day stop, but the modern clean and efficient environment was really wellcome. Staff was friendly and helpful. Room easy to access, bed comfortable.
Stayed 1 night in Oct 2017
Response from Lolita Chef de reception on Oct 15, 2017
Good evening Anna, Thank you very much to take the time to let us your feedback about your stay in our hotel. We are pleased to note that you had a good stay with us. We hope to see you soon in our hotel Best regards

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay thanks
Stayed 1 night in Aug 2017
Response from Mariannick on Sep 3, 2017
Dear Matt, Thank you for taking the time to fill out our online survey. We are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Lolita Front Office Manager

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really goid one!
The hotel is superb! Clean, new, modern. The only disappointment for me was the glass of winecfir the dinner - they charge 4.5 euro for 100 cc of cheap wine...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, modern hotel, with very helpful staff
New modern hotel with VERY helpful staff. As Toulouse centre was full this hotel was selected based on the very positive reviews. Whilst not ideally placed for our business meeting the hotel offered basic facilities but was very new, modern, clean and nothing was too much trouble for the friendly and helpful staff.
Response from Mariannick on Jul 5, 2016
Dear Client, Thank you for your kind comment. We will adress your remarks to our staff. Our hotel is located in the south of Toulouse, in a business zone. We are happy to see that you spent a nice stay in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business stay
clean and comfortable hotel. Only downside was lack of any restaurants in and around the area, with only the one in the hotel nearby as the only option.
Response from Mariannick on Jul 5, 2016
Dear Client, Thank you for enhancing the cleanliness of our hotel. Currently we do not have a restaurant inside the hotel, and the closest restaurant is behind the hotel. For your information, a new brasserie is going to open nearby the hotel, a new offer in terms of food service in the area. We hope to see you soon.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy correcto
La limpieza excelente. El servicio de habitación también muy bien. Las opciones de cenan la habitación estaban muy ricas. Las sabanas muy suaves y almohadas muy cómodas. Sin embargo, la cama se hundía un poco en el centro, no era muy firme.
Stayed 1 night in Jan 2024

8/10 Good

Xavier

Stayed 1 night in Jan 2024

10/10 Excellent

RENE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour. Attention: adresse GPS qui ne nous amène pas à la bonne entrée de l'hôtel ( rond point après le centre d'oncologie). Accueil et accompagnement parfaits.
Stayed 1 night in Jan 2024
Response from Téo, Chef de réception on Jan 18, 2024
Cher Rene,Nous vous sommes reconnaissants pour cet avis élogieux. Nous sommes heureux d'avoir pu vous satisfaire et continuerons à faire de notre mieux pour apporter le meilleur service à nos clients.Cordialement, l'équipe du Mercure Toulouse Sud.

10/10 Excellent

Benjamin

Stayed 1 night in Dec 2023
Response from Mercure Toulouse Sud on Jan 16, 2024
Cher Benjamin,Nous sommes enchantés de lire que votre séjour s'est déroulé à la hauteur de vos espérances.Nous serons ravis de vous accueillir à nouveau lors de votre prochain déplacement sur Toulouse.Bien cordialement,

10/10 Excellent

Charfeddine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel propre, personnel sympathique et très pro. Je recommande.
Stayed 3 nights in Dec 2023
Response from Mercure Toulouse Sud on Dec 25, 2023
Bonjour Charfeddine,Nous sommes enchantés de lire votre retour concernant votre expérience au sein du Mercure Toulouse Sud :) C'est un réel plaisir de lire que vous ayez apprécié le confort et la propreté de notre établissement. Nous partagerons votre gentil commentaire à toute notre équipe, celle-ci sera ravie de voir qu'elle a participé à votre satisfaction ! Merci pour cette belle recommandation.Au plaisir de vous accueillir à nouveau lors d'un prochain déplacement dans notre belle ville rose.Bien cordialement,Toute l'équipe du Mercure Toulouse Sud.

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Revoir le téléphone en chambre et attention à l’adresse sur le gps
Stayed 1 night in Nov 2023
Response from Mercure Toulouse Sud on Nov 28, 2023
Cher Michel,Nous tenions à vous remercier d'avoir partager votre récente expérience au sein du Mercure Toulouse Sud.Nous prenons bien en compte vos retours concernant le téléphone en chambre et vous remercions de votre recommandation.Nous serons ravis de vous accueillir à nouveau Monsieur.Bien cordialement,Toute l'équipe du Mercure Toulouse Sud.

8/10 Good

Bernard

Stayed 1 night in Oct 2023
Response from Mercure Toulouse Sud on Nov 11, 2023
Cher Bernanrd,Nous tenions à vous remercier pour avoir partager votre expérience au sein de notre établissement avec tous.C'est un plaisir de lire votre appréciation.Merci encore pour votre belle recommandation.Bien cordialement,L'équipe du Mercure Toulouse Sud.

8/10 Good

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel
Très beau bâtiment, parking à l’air libre (il manque une borne de recharge pour véhicule électrique), chambres spacieuses confortables et modernes. Personnel très aimable. Petit bémol, la salle de fitness est minuscule et mal éclairée , il manque au minimum un tapis de course. Autre point qui me choque toujours, ce sont les hôtels 4 étoiles qui ne fournissent pas de petits chaussons et qui ont des moquettes sur le sol. Tout le monde marche avec ses chaussures de ville, la moquette absorbe tout, ce n’est pas hygiénique du tout. Expérience tout de même satisfaisante, comme globalement dans tous les Mercure, j’y reviendrai.
Stayed 2 nights in Oct 2023
Response from Mercure Toulouse Sud on Oct 10, 2023
Bonjour Alexandre,Nous tenions à vous remercier pour votre retour détaillé concernant votre expérience au Mercure Toulouse Sud. Nous sommes enchantés de lire que vous avez apprécié l'architecture circulaire de l'hôtel, tout comme les équipements et l'amabilité du personnel :) Nous notons vos remarque concernant la salle de fitness ainsi que la moquette et vous présentons nos excuses ; nous sommes navrés que ces points aient entaché votre séjour. En revanche, des bornes de recharge électriques seront prochainement disponibles ! Nous serons ravis de vous accueillir à nouveau sur Toulouse Monsieur.Bien cordialement,Toute l'équipe du Mercure Toulouse Sud.

10/10 Excellent

jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout était parfait, chambre spacieuse,personnel très courtois,petit déjeuner extra
Stayed 2 nights in Aug 2023

10/10 Excellent

pierre, la grande motte

Liked: Cleanliness, staff & service, property conditions & facilities
Rien à dire
Stayed 1 night in Jul 2023

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Mercure Toulouse Sud on Jul 12, 2023
Cher Guillaume, Nous vous remercions d'avoir pris le temps de nous partager votre expérience.Nous sommes ravis que votre séjour vous ait donné satisfaction.Au plaisir de vous accueillir à nouveau,Bien cordialement,L'équipe du Mercure Toulouse Sud.

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple pratique
Stayed 2 nights in May 2023
Response from Téo, Premier de Réception on Jun 13, 2023
Cher Michel,Merci pour la belle note que vous nous avez laissé.Nous sommes ravis de constater que le service fournis a été à la hauteur de vos attente.Toute notre équipe vous souhaite une agréable journée

8/10 Good

Farah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Alain

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Tout était parfait
Stayed 1 night in Mar 2023

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très très bien, comme d'habitude.
Stayed 2 nights in Jan 2023
Response from Téo, Premier de Réception. on Jan 26, 2023
Cher Luc,C’est avec plaisir que nous découvrons la note que vous nous avez attribuée.Soyez assuré que je ne manquerai pas de transmettre vos impressions à l’ensemble de mes équipes qui y sont très sensibles.C’est avec grand plaisir que nous vous accueillerons à nouveau bientôt.

8/10 Good

sasu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas de possibilité d ouvrir en grand la fenêtre pour aerer Pour le reste - bon niveau Prix exhorbitant du petit déjeuner
Stayed 4 nights in Jan 2023

10/10 Excellent

karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel a recommander
Hôtel d exception avec une superbe architecture et déco très design du hall d entrée jusqu'à la chambre. Belles prestations dans la chambre et salle de bain; propreté au top et situation idéale au pied du téléphérique. L accueil est impeccable ; Ludovic est professionnel ; explications complétes sur l hôtel et alentours avec le sourire 😁nous reviendrons ds cet hôtel sur Toulouse
Stayed 1 night in Dec 2022

10/10 Excellent

Frederic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

stephane

Liked: Staff & service
Stayed 2 nights in Aug 2022

8/10 Good

JOSE

Business traveller
Disliked: Room comfort
Stayed 1 night in Aug 2022

8/10 Good

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Rémy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Toni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Toulouse
Personnel à l écoute et super convivial
Stayed 3 nights in Jun 2022
Response from Christelle, adjointe de direction on Jul 3, 2022
Cher Toni, Nous vous remercions pour cette superbe note. Nous ne manquerons pas de partager vos compliments auprès de notre équipe. Au plaisir de vous accueillir une prochaine fois, Cordialement,

8/10 Good

Rachida

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel impeccable avec un haut niveau de service
De l'accueil au départ, le service fourni est à l'image de la chaâine "Mercure". Ce n'est pas toujours le cas mais lorsque tout est fait pour le bien-être du client, il faut savoir le dire. La chambre est parfaitement insonorisée et équipée. Une mention spéciale au réceptionniste de nuit qui a eu une part essentielle dans la pleine réussite de mon séjour. J'y reviendrai avec plaisir !
Stayed 1 night in Jun 2022
Response from Christelle, adjointe de direction on Jul 3, 2022
Cher client, Nous vous remercions pour ce commentaire. C'est un réel plaisir de lire tous vos compliments. L'ensemble de l'équipe sera enchanté d'en prendre connaissance. Dans l'attente de vous accueillir de nouveau, nous vous souhaitons un bel été. Cordialement,

10/10 Excellent

ANNICK

Stayed 1 night in May 2022