Daily buffet breakfast (EUR 10 per person)
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Reviews of Eklo Toulouse

Eklo Toulouse
Pl. de la Charte des Libertés Communales, 2, Toulouse, Haute-Garonne

Reviews

8.6

Excellent

Rating 10 - Excellent. 109 out of 218 reviews" "
Rating 8 - Good. 79 out of 218 reviews" "
Rating 6 - Okay. 13 out of 218 reviews" "
Rating 4 - Poor. 8 out of 218 reviews" "
Rating 2 - Terrible. 9 out of 218 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eklo is a very nice place to stay. The beds are soft and wifi in my room was a good speed. The staff was super friendly and helpful. The location was good too. Tram and bus right at entrance. I wish I stayed longer
Stayed 2 nights in Apr 2024
Response from TEAM Toulouse on Apr 15, 2024
Dear SirThank you for this wonderful commentWe are happy that you enjoyed your staySee you soon

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
great stay
Stayed 2 nights in Dec 2023
Response from Eklo Toulouse Team on Feb 13, 2024
Hi Luis,Thank you very much for this beautiful appreciation.We hope to see you again very soon in Toulouse !Best regards

10/10 Excellent

adam

Stayed 3 nights in Nov 2023

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a solo traveler
Stayed 2 nights in Sep 2023
Response from Claudia on Oct 15, 2023
Hello Mrs Horsman! Thank you for taking the time to leave us this wonderful note.Your satisfaction is one of our greatest gifts. See you soon for a new Eklo adventure!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option to stay, 10min away from the airport.
Stayed 1 night in Sep 2023
Response from L'équipe de l'Eklo Toulouse on Oct 1, 2023
Dear Carlos,Thank you for your feedback ! We are glad that you enjoyed your stay in our hotel !See you soon in the pink city !!Best Regards,

10/10 Excellent

Tanya

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Claudia on Oct 15, 2023
Hello Mrs Reynolds! Thank you for taking the time to leave us this magnificent 10/10 rating.Your satisfaction is one of our greatest rewards!See you soon for a new Eklo adventure!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building and workers were great but there is really nothing nearby and I felt uncomfortable walking in the neighborhood in the evening.
Stayed 3 nights in Aug 2023
Response from L'équipe de l'Eklo Toulouse on Sep 17, 2023
Nous vous remercions pour cette très belle note. Il est toujours plaisant de lire vos retours positifs.Nous sommes navrés de voir que l'emplacement de l'hôtel ne vous a pas plut.En effet, étant un nouvel écoquartier, nous sommes encore dans l'attente de l'ouverture de nos futurs commerces. J'espère que vous y reviendriez pour apprécier le changement. Sincèrement,

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from L'équipe de l'Eklo Toulouse on Sep 17, 2023
Bonjour !Nous vous remercions pour ce très beau retour.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir dans notre belle ville rose.Sincèrement,Claudia

2/10 Terrible

awet A

Disliked: Property conditions & facilities, room comfort
I have been double changed. And. Wrongly books. It was all à disaster. Hate it. Hope you refund the extra money that extracted from me.
Stayed 1 night in Jul 2023
Response from L'équipe de l'Eklo Toulouse on Jul 30, 2023
Dear Guest,We are very sorry to hear that your stay wasn't great.In order to respond more precisely about this issue,I send you an e-mail.Can you explain it with more details on the e-mail.Best Reagrds,Omar

10/10 Excellent

Miss

Stayed 1 night in Jul 2023
Response from L'équipe de l'Eklo Toulouse on Jul 30, 2023
Bonjour ! Nous vous remercions d'avoir pris le temps de nous laisser cette incroyable note de 10.Votre satisfaction est notre plus beau cadeau.Sincèrement,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from L'équipe de l'Eklo Toulouse on Jul 19, 2023
Bonjour !Nous vous remercions pour cette très belle note !Votre satisfaction est notre plus belle récompense !Au plaisir de vous revoir pour une nouvelle aventure Eklo.Sincèrement,Claudia

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall enjoyed the stay. Really friendly and helpful staff. Good location and about 20 mins on bus from city centre. We had originally picked hotel as good transport links to airport but the tram wasn't running due to works on that line but able to get to/from by bus. Only criticism would be that there was no air conditioning in room so had to leave window open a lot. This was generally ok but as near a residential area it was noisy at times. For the prices we paid we felt the facilities were very good and was good value for money. There is a supermarket right next to the hotel and a pharmacy nearby which was helpful.
Stayed 4 nights in Jun 2023
Response from L'équipe de l'Eklo Toulouse on Jun 20, 2023
Hello, Thanks for this nice 8/10.Your feedback is our greatest reward ! We apologise for the noise problem. Please do not hesitate to ask us for a change of room next time (subject to availability) and we will do so with great pleasure.We look forward to seeing you again in our beautiful pink city. Sincerely,

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient public transportation right outside the building. Parking is less expensive than in other places I've stayed. Friendly staff. Very helpful.
Stayed 1 night in Jun 2023
Response from L'équipe de l'Eklo Toulouse on Jun 20, 2023
Hello Johnny, Thanks for your review ! Hope to see you again for a better experiance.Sincerely,

6/10 Okay

WAYNE, North York

Liked: Cleanliness, staff & service
Dorm room was okay, but location was inconvenient from central Toulouse. As well, the entire facility despite being new is very poorly designed. Rooms entry from the outdoors versus internal hallways, and minimal natural lighting. To make it even worse, to get daylight and fresh air from outside, had to open a window that completely exposed the room interior visible to other guests, with no screen or bars at all, and it also allowed mosquitoes and flies to enter the room. Everyone in room complained about mosquitoes entering their bed area, and biting them. And we had to open the window, because there is no air conditioning - seriously, you open a brand new hotel / hostel in 2023, and don't install air conditioning?! That's an expected & standard modern amenity. At minimum, since they can't fix the design now, either add window insect screens, install air conditioning units to the dorm rooms, or install those blue anti-insect lights to the rooms that will attract and kill mosquitoes & flies.
Response from L'équipe de l'Eklo Toulouse on Jun 20, 2023
Bonjour ! Nous vous remercions d'avoir pris le temps de nous laisser un avis.Vous nous voyez navrés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.Nous nous excusons pour cet incident qui est malheureusement une situation indépendante de notre volonté et nous sommes déjà en train de traiter ce problème que nous prenons très au sérieux, car votre satisfaction est primordiale pour nous.Sachez qu'effectivement, nous ne disposons pas de climatisation, mais d'un rafraîchissement par le sol, car nous sommes non seulement un hôtel économique mais également écologique.En espérant pouvoir vous accueillir à nouveau pour une meilleure expérience.Sincèrement,

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Eklo is a lovely hotel. It is very safe, you have to use your key card to enter after 10:30pm and to use the lifts to the rooms. The rooms have doors that open straight outside onto the walkway. It would be nice if there was some benches/seats so you could sit out infront of your room. The rooms are small but have what you need, a bed and a bathroom. We had coffee at the bar, which was nice and not expensive. The service was good. Even though our French wasn't great, we were understood. We would stay again.
Stayed 3 nights in May 2023
Response from L'équipe de l'Eklo Toulouse on May 29, 2023
Hello Nathalie,Eklo Toulouse would like to thank you for taking the time to give us feedback on your stay! We are delighted to hear that you have enjoyed it, especially for our services and teams.Do not hesitate to share your experience with your friends and family.We look forward to seeing you soon at Eklo Toulouse. La réception

10/10 Excellent

Karel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from L'équipe de l'Eklo Toulouse on May 19, 2023
Bonjour ! Nous vous remercions pour cette magnifique note de 10.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir pour une nouvelle aventure Eklo.Sincèrement, Claudia

10/10 Excellent

Karel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from L'équipe de l'Eklo Toulouse on May 19, 2023
Bonjour !Merci pour cette incroyable note de 10.A bientôt chez Eklo ! Claudia

10/10 Excellent

Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property well located for public transport 45 minute walk to the centre, or quick tram and metro ride Modern vibrant hotel, with good facilities Only negative may be lack of A/C if weather is warm
Stayed 3 nights in May 2023
Response from L'équipe de l'Eklo Toulouse on May 30, 2023
Bonjour Anthony,Nous sommes heureux d'apprendre que votre séjour chez Eklo Toulouse s'est bien passé.Pour ce qui est de la climatisation, notre hôtel est équipé de chauffage et climatisation centralisé pour des raisons écologiques. Désormais nos chambres sont tempérées en fonction des températures de la saison.à très vite chez Eklo Toulouse,Cordialement,La reception

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new, in great condition and in a terrific location right on the tramway. Staff was always available and helpful. I liked being able to either order food at restaurant or prepare my own food. Really liked the combo hostel/hotel style.
Stayed 4 nights in Feb 2023

8/10 Good

Carolyn

Stayed 3 nights in Jan 2023

2/10 Terrible

kalesha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the actual property itself is very nice but the staff are so unwelcoming especially if you are not french. i genuinely would never stay here again they made me feel like a bother rather than a guest.

10/10 Excellent

Brittany

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best budget hotel experience I’ve ever had. Transport is right downstairs and the accommodations are stylish and practical. I will never stay at another hotel in Toulouse after my experience at Eklo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap, clean, ok location with public transit
My stay was so-so. I booked a private twin bed with a shower. Bathroom was great. (I had a small issue with the sink that was promptly fixed.) However room had no a/c (perhaps I should have read the description more carefully), sheets were low quality and scratchy, no nightstand, and no curtain which meant either people could look straight in the room or it was dark with the metal shade. Also, I was expecting there to be a social atmosphere given their branding but there was not.
Stayed 2 nights in Jul 2022

2/10 Terrible

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall, I would avoid it. Not pleasing at all.
I was excited to try this brand new ecological hotel. Unfortunately, my overall experience was far from comfortable. First, let me say that it breaks my heart to leave a bad review because that staff is fantastic. Every team member I've met could work in a 5 stars hotel. The problem is the hotel. First, there is no air conditioning. Their "refrigerated floor" provides no cold at all. There is no ventilation in the room, be prepared to live in full humidity and hot temperature. You have to open the windows to overcome the issue, leading to other problems. Many young people around the hotel do parties all night, every day (I was there for a week), and it isn't quiet. The hotel is more of a motel as you enter the room from the outside. People smoke on the terrace and talk; it feels like they are talking/smoking on your pillow. Plus, you have absolutely no privacy if you leave the shutter open. If you close them, there is no ventilation, and you are in a dark bunker. The owner didn't seem to care about my fundamental problem. The elevator was broken for the entire duration of my stay, poor wifi in the room, and the worst was that the hotel ran out of hot water frequently (see Google review for proofs). When stating fundamental issues to the manager, all she offered was "we know we are sorry" and didn't seem to mean it at all. Finally, the hotel is more of an accommodation for locals than a touristic location. The restaurant and hotels if filled with the family of locals.
Stayed 7 nights in Jun 2022

10/10 Excellent

Breen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Lalainarivony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel était au petit soin de l'accueil jusqu'à notre départ - et même après-. Equipe agréable, serviable et tout dans la bonne humeur et le sourire (réception, restau, même la femme de ménage). Mon fils et moi avons passé un agréable moment, merci !
Stayed 1 night in May 2024
Response from Claire de l'équipe Eklo Toulouse on May 26, 2024
Bonjour,Nous vous remercions pour votre excellent avis !Votre satisfaction est notre plus belle réussite.En espérant vous revoir vite.

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour Toulouse
Stayed 1 night in Feb 2024
Response from L'équipe de l'Eklo Toulouse on Feb 25, 2024
Bonjour,Nous vous remercions pour votre chaleureuse note sur notre établissement et espérons vous recevoir de nouveau à Toulouse !

10/10 Excellent

celine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
marcelle josy josette celine concert michel sardou
séjour une nuit pour voir un concert en famille superbe accueil personnels au top superbe convivialité nous avons passé un super moment dans votre établissement merci au personnel qui à satisfait toutes nos demandes
Stayed 1 night in Feb 2024
Response from L'équipe de l'Eklo Toulouse on Feb 24, 2024
Bonjour,Nous vous remercions chaleureusement pour votre avis très positif concernant notre établissement. En espérant vous accueillir de nouveau pour un prochain concert en famille !Au plaisir

10/10 Excellent

marjorie

Stayed 1 night in Feb 2024
Response from Equipe Eklo Toulouse on Feb 17, 2024
Bonjour,Nous vous remercions beaucoup pour votre excellent avis concernant notre établissement et espérons vous accueillir de nouveau !Au plaisir

6/10 Okay

Joseph

Stayed 1 night in Feb 2024
Response from Equipe Eklo Toulouse on Feb 17, 2024
Bonjour,Merci d'avoir pris le temps de nous laisser un avis.Au plaisir de vous recevoir de nouveau.

8/10 Good

Bertrand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from L'équipe Eklo Toulouse on Feb 13, 2024
Bonjour Bertrand,Nous vous remercions pour cette belle note et espérons vous revoir dans notre ville rose !

10/10 Excellent

HONTANGS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dommage que l'isolation des bruits de la rue ne soit pas plus efficace
Stayed 1 night in Feb 2024
Response from L'équipe de l'Eklo Toulouse on Feb 13, 2024
Bonsoir,Merci beaucoup pour cette très belle appréciation !N'hésitez pas à demander une chambre au calme pour vos prochaines visites chez nous.Au plaisir

10/10 Excellent

xavier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil
Stayed 1 night in Jan 2024
Response from Equipe Eklo Toulouse on Jan 31, 2024
Cher Xavier Merci pour cette magnifique note. Nous aimons notre métier et nous sommes ravis d'avoir pu transmettre notre passion. L'équipe EKLO Toulouse vous remercie et au plaisir de vous accueillir prochainement

10/10 Excellent

A FLORENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Equipe Eklo Toulouse on Jan 31, 2024
L'équipe EKLO Toulouse vous remercie de cette magnifique note. La satisfaction de nos clients est notre plus belle récompense. A très bientôt dans la ville rose

10/10 Excellent

Josias Guedalia

Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from L'équipe de l'Eklo Toulouse on Jan 31, 2024
Cher JosiasMerci pour cette très jolie note. Nous sommes ravis que vous ayez apprécié votre séjour au sein de notre hôtelAu plaisir de vous accueillir prochainement.Salutations

8/10 Good

Valens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Merci beaucoup à eux
Stayed 3 nights in Jan 2024
Response from L'équipe de l'Eklo Toulouse on Jan 31, 2024
Cher Valens Merci du temps consacré à nous laisser vos impressions sur votre séjour.Nous serons ravis de vous accueillir prochainement et pourquoi pas décrocher la meilleure des notes Sincères salutations

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 1 night in Dec 2023
Response from L'équipe Eklo Toulouse on Feb 13, 2024
Bonsoir Emmanuel,Merci beaucoup pour cette très belle appréciation et à très vite !

2/10 Terrible

Taj

Stayed 1 night in Dec 2023
Response from L'équipe Eklo Toulouse on Feb 13, 2024
Bonsoir Taj,Nous vous remercions d'avoir pris le temps de laisser un avis concernant notre établissement. Nous aurions bien aimé connaître les raisons pour lesquelles votre séjour chez nous ne s'est pas déroulé comme vous l'auriez souhaité. N'hésitez pas à revenir vers nous pour que l'on puisse améliorer nos services.Au plaisir.

10/10 Excellent

CELINE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Sven

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed at this hotel recently, and unfortunately, our experience was less than ideal. The room was cramped, and the lack of proper ventilation made it uncomfortably humid, especially after showering. The inability to open the window for fresh air without sacrificing privacy was a significant drawback. Additionally, the absence of an air conditioner added to the overall discomfort. Not the most pleasant stay.

6/10 Okay

Marie france

Business traveller
Liked: Cleanliness, staff & service
chambre et sdb petites, parking difficile à y accéder
Stayed 1 night in Nov 2023

8/10 Good

Eva

Stayed 1 night in Jun 2023
Response from L'équipe de l'Eklo Toulouse on Nov 4, 2023
Merci pour votre retour. Nous sommes ravis de voir que votre séjour s'est bien passé.A bientôt !

10/10 Excellent

Philippe

Stayed 1 night in Oct 2023
Response from L'équipe de l'Eklo Toulouse on Nov 4, 2023
Merci pour votre retour, votre satisfaction est notre plus belle récompense !A bientôt !

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y muy bien comunicado con el centro de la cuidad. Un único pero, la luz de la habitación, algo pobre, pero por todo lo demás,excelente!!
Stayed 2 nights in Oct 2023
Response from Claudia on Oct 15, 2023
¡Hola ! Gracias por su magnífica puntuación de 5.¡Su satisfacción es una de nuestras mayores recompensas! Nos vemos pronto en nuestra hermosa ciudad rosa !

8/10 Good

Julien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonne découverte, bon hôtel avec bon rapport qualité/prix ! Seul petit bémol du séjour : le garçon du check-in est très désagréable !
Stayed 1 night in Oct 2023
Response from Claudia on Oct 15, 2023
Bonjour Monsieur Machado !Nous vous remercions d'avoir pris le temps de nous laisser cette très belle note.Votre satisfaction est l'une de nos meilleures récompenses.Nous sommes vraiment navrés d'apprendre que votre accueil n'ait pas été à la hauteur.Sachez que chez Eklo nous faisons tout pour apporter le confort à chacun de nos clients.Au plaisir de vous revoir pour un meilleur accueil dans notre belle ville rose.

6/10 Okay

Vanessa

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Claudia on Oct 15, 2023
Bonjour Madame Gruez ! Nous vous remercions d'avoir pris le temps de laisser un avis et une note sur notre établissement.Nous regrettons de voir que votre séjour n'ait pas été à la hauteur.Aussi, nous espérons vous revoir dans notre belle ville rose pour une meilleure expérience.Sincèrement,

10/10 Excellent

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Claudia on Oct 15, 2023
Bonjour Monsieur Farenc !Nous vous remercions d'avoir pris le temps de nous laisser cette magnifique note de 5/10.Sachez que votre satisfaction est l'une de nos plus belles récompenses !À bientôt pour une nouvelle aventure Eklo !

8/10 Good

Johan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Claudia on Oct 15, 2023
Bonjour Monsieur Queneutte !Nous vous remercions d'avoir pris le temps de nous laisser cette belle note de 8/10.Sachez que votre satisfaction est l'une de nos plus belles récompenses !À bientôt pour une nouvelle aventure Eklo !

8/10 Good

Jesús

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel moderno, práctico, personal extremadamente agradable. La habitación no se limpia hasta que te vas, las toallas se cambian cada 3 dias, que no es mucho problema, solo que no se secan entre ducha y ducha, y las camas confortables. De wifi y chorradas de esas no opino, ya que el lo que importa en el hotel es el descanso.
Stayed 4 nights in Sep 2023
Response from Claudia on Oct 15, 2023
Bonjour Monsieur Escudero !Nous vous remercions d'avoir pris le temps de nous laisser cette très belle note de 4/5.Sachez que pour nous, votre satisfaction est l'une de nos meilleures récompenses.Au plaisir de vous revoir dans notre belle ville rose.