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Reviews of Hampton Inn by Hilton Torreon-Airport Galerias

3 out of 5
Hampton Inn by Hilton Torreon-Airport Galerias
Periferico Raul Lopez Sanchez 10995, Torreón, COAH

Reviews

8.8

Excellent

Rating 10 - Excellent. 369 out of 659 reviews" "
Rating 8 - Good. 202 out of 659 reviews" "
Rating 6 - Okay. 55 out of 659 reviews" "
Rating 4 - Poor. 21 out of 659 reviews" "
Rating 2 - Terrible. 12 out of 659 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

RICHARD

Travelled with family
Liked: Amenities
Friendly staff. Nice breakfast. Clean rooms. Well maintained utilities.
Stayed 1 night in Apr 2024

6/10 Okay

Luis

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Coming in everything seemed fine. I checked in at 4:30 and my room wasn’t ready. Granted I only waited 5 minutes or so but after an exhausting day of traveling it just felt like an added inconvenience. Here’s the not so fun part. I woke up at 3am to the most putrid smell of sewage water I’ve ever smelled. I had to check the sheets to make sure I didn’t soil myself because the smell was so strong. I had unpacked all my stuff so moving wasn’t an option. I ended up using a pillow shoved up my face to avoid some of the smell but it kept me up for a good hour.

10/10 Excellent

Juhan, Estacata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024

10/10 Excellent

Juan, Chihuahua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very Old Hotel
Stayed 1 night in Oct 2023

6/10 Okay

Benito

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We had staying at Hampton Inn properties several times in the US and in Mexico, however this time there was a situation, I need to address the property shows free shuttle to the airport, we have the need to go to the airport october 1 a sunday, this property did not have a driver today and I asked as soon as I check in, I was told they will assist with a taxi, that could not get in, and we were told the property oly provides the shuttle monday to friday, I checked and that is not specifically noted in the hotel amenities, We had to flight back home to the USA. We were so stressed we even contemplate walking to the airport, so we wouldn't miss our flight.

10/10 Excellent

Miguel David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023

10/10 Excellent

EDELMIRA

Stayed 1 night in Sep 2023

10/10 Excellent

Javier

Stayed 1 night in Sep 2023

2/10 Terrible

Eduardo

Stayed 1 night in Sep 2023

10/10 Excellent

ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay
Service was good The rooms were always clean The food was excelente The workers were very polite and professional The beds were one of the best beds I’ve stayed in Mexico Restaurants next to hotel Pharmacy next door Dry cleaners next door Easy to access taxi And the mall was 10 min away
Stayed 7 nights in Aug 2023

6/10 Okay

Carlos

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location At 3 pm there were not rooms available AC at the lobby and restaurant area was broken (for days according to staff) Facilities are turning old and without the proper maintenance
Stayed 2 nights in Aug 2023

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a good location nice and clean
Stayed 1 night in Jun 2023

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Quiet Some team members don't engage with the guest to make them feel welcome.
Stayed 8 nights in Feb 2023

4/10 Poor

Roberto

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Me gusto mucho la cercanía con los centros comerciales y la salida a las carreteras principales Las áreas de oportunidad son: desde la entrada al 7mo piso mucho olor a cigarro, el elevador derecho no subía hasta el 7mo piso, las almohadas muy pobres, usadas y con mucho uso, el cuarto olía mal como a viejo. Saludos
Stayed 1 night in Feb 2023
Response from Gerente de ventas on Feb 13, 2023
Buenos dias! Le agradecemos sus comentarios, el Piso 7 es el que piso que actualmente es designado como area de fumadores, su reservacion la hizo para Habitacion de Fumadores. lamentamos que no haya tenido una buena experiencia en nuestro hotel, esperamos que nos brinde otra oportunidad y su satisfaccion sea completa.

10/10 Excellent

Matthew

Stayed 3 nights in Feb 2023

8/10 Good

Michael

Travelled with family
Liked: Staff & service
Kind people
Stayed 1 night in Dec 2022
Response from Sales Manager on Feb 10, 2023
We would be delighted to welcome you back to Hampton by Hilton Torreon Aeropuerto Galerias.

10/10 Excellent

Maria

Stayed 1 night in Dec 2022

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checked in at about 6pm. Smooth process. Breakfast is great! Lots of fresh fruit and coffee, juice, tea. Sitting area is clean and TV noise is kept at a comfortable level. Service by the staff is great.
Stayed 4 nights in Oct 2022

10/10 Excellent

Horacio

Stayed 4 nights in Jul 2022

10/10 Excellent

carlos

Stayed 1 night in Jul 2022

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience, met our needs clean room, nice staff
Stayed 1 night in Jul 2022

2/10 Terrible

ANDREA, MCALLEN

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely bad odor throughout the hotel. Beware that It’s a smoking hotel.
Stayed 1 night in Mar 2022

10/10 Excellent

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy cómodo y bastante tranquilo el area es segura y de rapido acceso hay restaurantes cerca y tiendas para ir de compras
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Room comfort
Stayed 9 nights in Jan 2022
Response from Gerente de ventas on Mar 2, 2022
Muchas gracias por hospedarse con nosotros!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jan 2022
Response from Gerente de ventas on Mar 2, 2022
Le agradecemos su retroalimentacion, nos ayuda para continuar brindando un excelente servicio

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 🌟 stars
Great, comfortable bed, spacious, clean and awesome
Stayed 1 night in Feb 2022
Response from Sales Manager on Feb 5, 2022
We would be delighted to welcome you back to Hampton by Hilton Torreon Aeropuerto Galerias.

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family recommended!
It was a quick stay with the family, we found a very friendly place, I would absolutely recommend it.
Stayed 1 night in Dec 2021
Response from Sales Manager on Feb 5, 2022
Thank you for your comments. We would be delighted to welcome you back to Hampton by Hilton Torreon Aeropuerto Galerias.

10/10 Excellent

Maria Silvia Vazquez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal so helpful good service
Stayed 5 nights in Dec 2021
Response from Sales Manager on Feb 5, 2022
We would be delighted to welcome you back to Hampton by Hilton Torreon Aeropuerto Galerias.

6/10 Okay

David

Stayed 1 night in Dec 2021

6/10 Okay

Eduardo

Travelled with family
Stayed 3 nights in Nov 2021
Response from Gerente de ventas on Nov 22, 2021
Le agradecemso tomarse su tiempo, mejoraremos para lograr la satisfaccion de nuestros huespedes

2/10 Terrible

Rodolfo, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was great from the desk to the cleaning ladies and cooks general that hotel for me was awesome the service of the van and the driver was great also
Stayed 7 nights in Sep 2021
Response from Gerente de ventas on Oct 2, 2021
We would be delighted to welcome you back to Hampton by Hilton Torreon Aeropuerto Galerias.

10/10 Excellent

Maridol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Gerente de ventas on Sep 7, 2021
Lo esperamos pronto en esta su casa, gracias por tomarse el tiempo y expresar su opinión.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
close to airport and walk-in distance to several restaurants, pharmacy and convenience store
Stayed 5 nights in Jul 2021
Response from Sales Manager on Sep 7, 2021
Thank you very much for your comments, regarding your most recent stay with us. We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests

10/10 Excellent

Federico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy limpio!
El hotel super limpio, el checkin rapido y el desayuno super bien controlado con medidas anti covid, las instalaciones un poco viejas pero tan limpio que te sientes agusto.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2021
Response from Gerente de ventas on Jun 11, 2021
Gracias por compartirnos su opinion!

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay at and the price was reasonable.
Stayed 1 night in May 2021
Response from Sales Manager on May 12, 2021
We would be delighted to welcome you back to Hampton by Hilton Torreon Aeropuerto Galerias.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Excellent location and property. Staff is very nice and helpful.
Stayed 1 night in Apr 2021
Response from Sales Manager on Apr 3, 2021
-Thank you very much for your comments, regarding your most recent stay with us. We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests. We have shared your survey with our staff and involved managers, as they strongly contribute to our efforts in providing the best possible guest satisfaction.

8/10 Good

Mario, Houston tx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a goo location and nice hotel near to the mall and airport
Stayed 1 night in Jan 2021
Response from Gerente de ventas on Jan 18, 2021
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Dec 2020
Response from Gerente de ventas on Jan 5, 2021
Gracias por su calificacion!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Gerente de ventas on Nov 17, 2020
Gracias por su estadia!

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from Gerente de Ventas on Mar 27, 2020
Muchas gracias por hospedarse con nosotros

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Gerente de ventas on Mar 23, 2020
Muchas gracias por su calificacion, esperamos recibirle pronto!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very clean, very friendly and great location near airport.
Stayed 1 night in Jan 2020
Response from Gerente de Ventas on Jan 13, 2020
We would be delighted to welcome you back to Hampton by Hilton Torreon Aeropuerto Galerias.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They said they had an Airport shuttle to pick us up but they didn't
Stayed 3 nights in Dec 2019
Response from Sales Manager on Jan 13, 2020
Thank you very much for your comments, regarding your most recent stay with us. We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Gerente de Ventas on Jan 13, 2020
Lo esperamos pronto en esta su casa, gracias por tomarse el tiempo y expresar su opinión.

6/10 Okay

Verified traveller

Travelled with family
small reception and it makes it too crowded often to get to the elevators; just two computers
Stayed 1 night in Dec 2019
Response from Gerencia de Ventas on Dec 18, 2019
-Thank you very much for your comments, regarding your most recent stay with us. We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests. We have shared your survey with our staff and involved managers, as they strongly contribute to our efforts in providing the best possible guest satisfaction.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nearby it was clean nice staff was nice
Stayed 3 nights in Aug 2019
Response from Front Desk Manager on Aug 25, 2019
Thanks for your comments, We hope visit us again in your next travel to Torreon