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Reviews of Novotel Toronto Vaughan Centre

3 out of 5
Novotel Toronto Vaughan Centre
200 Bass Pro Mills Dr, Vaughan, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 633 out of 1092 reviews" "
Rating 8 - Good. 277 out of 1092 reviews" "
Rating 6 - Okay. 90 out of 1092 reviews" "
Rating 4 - Poor. 44 out of 1092 reviews" "
Rating 2 - Terrible. 48 out of 1092 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mrs huma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love,!!! We had a wonderful weekend
Stayed 1 night in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Mrs Huma, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has really nice pool and hot tub
Stayed 1 night in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Alexander, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Perry, thank you for taking the time to rate us 5 stars. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

6/10 Okay

Den

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was spacious and serene. Area is located near theme park and shopping center. The ambiance is good and the staff tend to be easygoing.
Stayed 2 nights in May 2024
Response from Novotel Vaughan on May 26, 2024
Hi Den, thank you for taking the time to rate us. We appreciate the feedback as it helps us to improve our services. Yours in Hospitality,

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
A walkable neighbourhood. Easy access to public transportation.
Stayed 1 night in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Lisa, Thank you for taking the time to rate us and for sharing your feedback. It is greatly appreciated. Yours in Hospitality,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Diana, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Diana, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Rose, Thank you for taking the time to rate us 5 stars. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

8/10 Good

Lanie

Liked: Cleanliness, staff & service, property conditions & facilities
Its was nice experience
Stayed 3 nights in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Lanie, Thank you for taking the time to rate us and for sharing your feedback. It is greatly appreciated. Yours in Hospitality,

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Very clean and staff is very helpful and courteous.
Stayed 1 night in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Lisa, Thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

6/10 Okay

Chuqiao

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Very old… The rug looks too dirty…
Stayed 4 nights in May 2024
Response from Novotel Vaughan on May 26, 2024
Hi Chuqiao, thank you for taking the time to rate us. We appreciate the feedback as it helps us to improve our services. Yours in Hospitality,

10/10 Excellent

Louelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern.
Stayed 1 night in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Louelyn, Thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

8/10 Good

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Apr 2024
Response from Novotel Vaughan on May 26, 2024
Hello Nolan, thank you for taking the time to rate us and for sharing your feedback. It is greatly appreciated. Yours in Hospitality,

10/10 Excellent

Hanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay! Beautiful hotel and extremely clean, great service, clean and wonderful pool and hot tub, rooms are big, restaurant in the hotel is great, outlet shopping is a walk away. The location is very central to everything. Highly recommend this hotel.
Stayed 2 nights in May 2024
Response from Novotel Vaughan on May 17, 2024
Hello Hanna, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking and great service
Stayed 1 night in May 2024
Response from Novotel Vaughan on May 14, 2024
Hello Emily, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

8/10 Good

Gloria

Stayed 3 nights in May 2024

10/10 Excellent

Giovanna

Travelled with partner
Liked: Amenities
Very nice hotel. Love everything about it. Restaurant and bar downstairs. Everyone is welcoming.
Stayed 2 nights in May 2024
Response from Novotel Vaughan on May 5, 2024
Hello Giovanna, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean,quiet and close to nearby stores,activities.
Stayed 1 night in May 2024
Response from Novotel Vaughan on May 5, 2024
Hello Stephanie, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Nicholas

Stayed 2 nights in May 2024
Response from Novotel Vaughan on May 26, 2024
Hello Nicholas, thank you for taking the time to rate us 5 stars. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

2/10 Terrible

Megan

Stayed 1 night in May 2024
Response from Novotel Vaughan on May 26, 2024
Hi Megan, thank you for taking the time to rate us. We appreciate the feedback as it helps us to improve our services. Yours in Hospitality,

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and spacious rooms and very friendly and assistive staff. Some loud kids in the hallways at night but not a huge problem.
Stayed 2 nights in Apr 2024
Response from Novotel Vaughan on Apr 29, 2024
Hello Daniela, Thank you for taking the time to rate us 5 stars and for your review, it is greatly appreciated.Yours in Hospitality,

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Novotel Vaughan on Apr 29, 2024
Hello Penny,Thank you for taking the time to rate us, it is greatly appreciated.Yours in Hospitality,

8/10 Good

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the beds were very comfortable. My only complaint is that the walls are very thin. We heard everything that was happening in the hallway and conversations in the next room. Other than that, it was nice.
Stayed 2 nights in Apr 2024
Response from Novotel Vaughan on Apr 27, 2024
Hello Crystal, Thank you for taking the time to rate us and for sharing your feedback. It is greatly appreciated. Yours in Hospitality,

6/10 Okay

Denise

Liked: Staff & service
Amenities very minimal. Carpet stained, the furniture was old looking.
Stayed 2 nights in Apr 2024
Response from Novotel Vaughan on Apr 24, 2024
Hi Denise, thank you for taking the time to rate us. We appreciate the feedback as it helps us to improve our services. Yours in Hospitality,

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with 2 kids. Great location.
Stayed 2 nights in Apr 2024
Response from Novotel Vaughan on Apr 24, 2024
Hello Denise, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Steven

Stayed 1 night in Apr 2024
Response from Novotel Vaughan on May 12, 2024
Hello Steven, thank you for taking the time to rate us 5 stars. It is greatly appreciated. Yours in Hospitality,

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Apr 2024
Response from Novotel Vaughan on Apr 21, 2024
Hello Olga, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 2 nights in Apr 2024
Response from Novotel Vaughan on Apr 21, 2024
Hello Joanne, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Novotel Vaughan on Apr 21, 2024
Hello Betty, Thank you for taking the time to rate us. It is greatly appreciated. Yours in Hospitality,

4/10 Poor

Polina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Novotel Vaughan on Apr 21, 2024
Hi Polina, thank you for taking the time to rate us. We appreciate the feedback as it helps us to improve our services. Yours in Hospitality,

10/10 Excellent

Gloria, Clifton

Stayed 3 nights in Apr 2024
Response from Novotel Vaughan on May 5, 2024
Hello Gloria, thank you for taking the time to rate us 5 stars. It is greatly appreciated. Yours in Hospitality,

8/10 Good

CAROLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is a good place to stay, however, of all the many times I have stayed there was never able to get an upgrade. ☹️
Stayed 1 night in Apr 2024
Response from Novotel Vaughan on Apr 18, 2024
Hello Carola,Thank you for taking the time to rate us, it is greatly appreciated, along with your feedback.Yours in Hospitality,

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
We had no shower curtain the first night.
Stayed 2 nights in Apr 2024
Response from Novotel Vaughan on Apr 18, 2024
Hello Jacqueline,Thank you for taking the time to rate us, it is greatly appreciated, along with your feedback which helps us to make improvements.Yours in Hospitality,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Novotel Vaughan on Apr 4, 2024
Hello Mark,Thank you for taking the time to rate us, it is greatly appreciated.Yours in Hospitality,

4/10 Poor

Lattoya

Travelled with family and small children
Disliked: Cleanliness, staff & service
Convenient
Stayed 4 nights in Mar 2024
Response from Novotel Vaughan on Apr 4, 2024
Hello Lattoya,Thank you for taking the time to rate us, it is greatly appreciated. Hopefully you can share more so we can bring your rating to 5 stars.Yours in Hospitality,

10/10 Excellent

joyce

Very clean and quiet
Stayed 1 night in Mar 2024
Response from Novotel Vaughan on Apr 4, 2024
Hello Joyce,Thank you for taking the time to rate us 5 stars and for your lovely review, it is greatly appreciated.Yours in Hospitality,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here several times in the past as it is convenient and a a clean hotel
Stayed 1 night in Mar 2024
Response from Novotel Vaughan on Mar 28, 2024
Hello Richard, Thank you for taking the time to rate us 5 stars and for your lovely review, it is greatly appreciated.Yours in Hospitality,

4/10 Poor

Sherry

Stayed 1 night in Mar 2024
Response from Novotel Vaughan on Apr 18, 2024
Hello Sherry,Thank you for taking the time to rate us.We appreciate it.Yours in Hospitality,

10/10 Excellent

Darren

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fabulous hotel, great servive and exceptional quality
Stayed 1 night in Mar 2024
Response from Novotel Vaughan on Mar 25, 2024
Hello Darren, Thank you for the 5 star rating and review, it is greatly appreciated. Glad you enjoyed.Yours in Hospitality,

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
I stay in this hotel often and I don’t really ever feel the staff is friendly or welcoming other than some of the restaurant staff. The rooms are spacious but very basic and some amenities are cheap. Parking is decent. The hotel should use it’s leverage with the mall across the road to install a sidewalk. Walking to the mall can be dangerous.
Stayed 5 nights in Mar 2024
Response from Novotel Vaughan on Mar 24, 2024
Hello Mike, thank you for taking the time to rate us and for sharing your feedback. It is greatly appreciated. Yours in Hospitality,

10/10 Excellent

Kyle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the room, lots to do around the areas, friendly staff and overall great stay 10/10 thanks novotel
Stayed 2 nights in Mar 2024
Response from Novotel Vaughan on Mar 24, 2024
Hello Kyle, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Rose

Very clean place and beautiful staff
Stayed 1 night in Mar 2024
Response from Novotel Vaughan on Mar 24, 2024
Hello Rose, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Paul

Travelled with family, Travelled with pets
Very clean and friendly
Stayed 2 nights in Mar 2024
Response from Novotel Vaughan on Mar 18, 2024
Hello Paul, thank you for taking the time to rate us 5 stars and for sharing your feedback. It is greatly appreciated. Hope to see you again! Yours in Hospitality,

10/10 Excellent

Carla

Stayed 1 night in Mar 2024
Response from Novotel Vaughan on Apr 7, 2024
Hello Carla, Thank you for taking the time to rate us 5 stars, it is greatly appreciated. Yours in Hospitality,

10/10 Excellent

AIHAITI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect and quiet location at Vaughan, within walking distance of the malls and restaurants. I will come back for sure in the future!
Stayed 5 nights in Mar 2024
Response from Novotel Vaughan on Mar 17, 2024
Hello, Thank you for taking the time to rate and review us, we appreciate it. Looking forward to your return.

10/10 Excellent

haihong

Stayed 1 night in Mar 2024
Response from Novotel Vaughan on Apr 4, 2024
Hello Haihong,Thank you for taking the time to rate us 5 stars, it is greatly appreciated.Yours in Hospitality,

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service
Clean. Efficient and friendly staff
Stayed 1 night in Feb 2024
Response from Novotel Vaughan on Mar 11, 2024
Hi Elaine, thank you for taking the time to rate us and for sharing your feedback. It is greatly appreciated. Yours in Hospitality,

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Novotel Vaughan on Mar 26, 2024
Hello Sarah, Thank you for the 5 star rating, it is greatly appreciated. Glad you enjoyed. Yours in Hospitality,

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
The size of our room was huge, and the shower was amazing.
Stayed 1 night in Mar 2024
Response from Novotel Vaughan on Mar 5, 2024
Hello Avery, Thank you for taking the time to rate us 5 stars and for your lovely review, it is greatly appreciated.Yours in Hospitality,

10/10 Excellent

Ronald

Stayed 3 nights in Mar 2024
Response from Novotel Vaughan on Mar 25, 2024
Hello Ronald,Thank you for the 5 star rating, it is greatly appreciated. Glad you enjoyed.Yours in Hospitality,