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Reviews of Hotel Gracery Shinjuku

4 out of 5
Hotel Gracery Shinjuku
1-19-1 Kabukicho, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 868 out of 1533 reviews" "
Rating 8 - Good. 448 out of 1533 reviews" "
Rating 6 - Okay. 149 out of 1533 reviews" "
Rating 4 - Poor. 45 out of 1533 reviews" "
Rating 2 - Terrible. 23 out of 1533 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is safe and clean, but room is very small. Below are arcades and entertainment areas, a lot of youths seem to hang out here and leave litter around. Stations are 10-15 min walk away but there’s bus limousine nearby to and from airport, very convenient. Food options around the hotel are great as well.
Stayed 6 nights in May 2024

6/10 Okay

Roxane

Travelled with partner
It was a decent 3-star place
Stayed 4 nights in May 2024

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
The terrace is closed so you are not able to take pictures with Godzilla
Stayed 3 nights in Mar 2024

10/10 Excellent

NIRAMON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

6/10 Okay

Elinor

Travelled with partner
Liked: Cleanliness, staff & service
The room was very very small and the facilities basic for the price. Staff were friendly and kind and the place is located right in the middle of everything which is great to explore Shinjuku day and night!
Stayed 3 nights in May 2024

10/10 Excellent

Qiong

Very convenient location. The room is bigger than I expected.
Stayed 2 nights in May 2024

8/10 Good

Benjamin, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Kind of like area around Port Authority, NYC. But vibrant, w/ loads activity and nightlife.
Stayed 2 nights in May 2024

6/10 Okay

Roxane

It was fine.
Stayed 3 nights in May 2024

8/10 Good

Vincent

Travelled with group
Amazing stay. Very well located. Very good service. Room are big enough to be well organized. Morning buffet was good but repetitive after 5 days…
Stayed 5 nights in May 2024

6/10 Okay

Jamy

Disliked: Property conditions & facilities
I only started there to get to hang out on the balcony with godzilla but it was closed
Stayed 3 nights in May 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

matt

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really busy area but hotel is nice. Biggest bath tubs I’ve used in japan
Stayed 4 nights in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

6/10 Okay

Dona

Travelled with family
Liked: Staff & service
The room was fine but on the small size. The cocktail lounge would not let my adult daughter sit with us because she did not want to order anything. I will not be returning or recommending this hotel. Was not an hospitable or welcoming call on the hotels part. Overall, a mediocre hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and cool yheme
Stayed 4 nights in May 2024

8/10 Good

Yasmeen

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small. But it's a great location. There are many restaurants nearby.
Stayed 6 nights in May 2024

10/10 Excellent

Helena Wilkins

Business traveller
Liked: Cleanliness, staff & service, amenities
it is very sound proof and convenient
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are sooooo small. Area around the hotel is very busy at night, every night. In the morning merchants have to do a lot of clean up from the partying the night before. Early in the morning, there are drunk party-goers still in the street.
Stayed 6 nights in May 2024

10/10 Excellent

Dana, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Prabjoth

Stayed 1 night in Apr 2024

10/10 Excellent

Karlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bummer was not being able to go out and see the Godzilla. It’s been closed since November last year and is still, so if that’s the reason you wanna book- don’t. Otherwise, amazing hotel and the proximity to shinjuku station is UNBEATABLE. Night time is busy and not very kid friendly but also not obscene. Also the breakfast buffet was great — I wish I could get the recipe for their croquettes
Stayed 5 nights in May 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you want to stay in the heart of all Shinjuku craziness this is a great location. We enjoyed our stay, the rooms are small and so it was difficult to unpack, but the rooms were comfortable and clean. The staff were all very helpful in helping us navigate our first few days in Japan.
Stayed 5 nights in May 2024

10/10 Excellent

Agatha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great value, huge room for 2 bed for Japan standards. Heart of a busy location but safe and quiet inside.
Stayed 5 nights in May 2024

10/10 Excellent

Dashan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a nicer & spacier hotel in Tokyo! I stayed on the Godzilla floor, which is the 30th top floor. The views were amazing! I could see both Tokyo Skytree and Tokyo Tower from my windows, and overlooking the bustling neon Shinjuku at night was mesmerizing. The premium room came with a separate bath and toilet areas, which was nice too. Location wise, the hotel is at the heart of Kabuki-cho area, which is full of tourism & entertainment but also a lot of adult or questionable businesses. Word of advice is to be careful especially when you are approached by someone in English. It may not be the best area for families at night. Hotel in itself was great. It’s like a Godzilla theme park! There are a ton of Godzilla displays and merch. The lobby cafe serves Godzilla coffees and waffles, and best of all, you can see the Godzilla head up and close! If you stay on the Godzilla floor, you can also browse through some Godzilla stills along the hallway. Definitely recommend to anyone who loves the Godzilla series. The walk to Shinjuku station is about 8 minutes, and the Shinjuku station is huge - so plan plenty of time ahead for travelling.
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really convenient for me. Everything was in walking distance. It's not for everyone. It can be overwhelming at times for some people with all the movement around the property, but I enjoyed my time there. If i come back to shinjuku, I would stay there again.
Stayed 4 nights in May 2024

8/10 Good

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Kenneth Chuen-Hong, Jackson Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping and eating
Stayed 3 nights in May 2024

10/10 Excellent

Mann Chy

Liked: Amenities
Prompt service
Stayed 1 night in May 2024

8/10 Good

Jiarui, Vancouver

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This hotel is very convenient. Walkable to major stations and convenient stores downstairs. The area has lots of food options but it’s bit of shady at night. It’s gonna be loud if you stay in lower floors, but the soundproofing is good. Didn’t try their breakfast but it looks amazing.
Stayed 5 nights in May 2024

8/10 Good

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just okay for my wife and I..busy..the lobby is in the 8th floor so every time you go out it a two different elevator to you room one to the 8th floor and one to you room,,,the room is clean but small, the bed is against the window and the little loveseat is low and small. The bathroom is good(hot water with good pressure and clean) the staff is great and the area is busy with working girls..overall I recommend this hotel bc price with location can’t be beat.
Stayed 1 night in May 2024

10/10 Excellent

Rupinderjit

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, right in the middle of the action.
Stayed 3 nights in May 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was that the mattresses and pillows were a crime against my neck and back
Stayed 14 nights in Apr 2024

10/10 Excellent

Jack, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed almost two weeks, best location in Tokyo!
Stayed 11 nights in Apr 2024

10/10 Excellent

Joshua Dylan, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

8/10 Good

Jia Hao

Liked: Staff & service, property conditions & facilities
convenient location.
Stayed 2 nights in May 2024

4/10 Poor

Maureen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This place is all about packing em in and making money. A little too touristy. Rooms are very tiny. Breakfast could have included more fresh fruits and vegetables. The interactions I had with the staff was subpar. Not the best customer service. I will not be returning.
Stayed 7 nights in Apr 2024

10/10 Excellent

John, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the epicentre of Shinjuku entertainment district, with its restaurants, bars, clubs, shops, services, this Godzilla themed hotel was a fun stay for us. The room was good sized for Tokyo, bed was comfortable, good AC and wifi. Staff were friendly and helpful. Would definitely consider staying again if we are back in Tokyo.
Stayed 2 nights in Apr 2024

6/10 Okay

Bryce

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a great hotel in a very overly touristy and busy area of Shinjuku. Biggest issue with the room is it is so so so dusty! Everyday more and more layers of dust would appear
Stayed 9 nights in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient location, about five minutes walk to Shinjuku station which takes you all over Tokyo and other cities such Hokone…the alley in front of the hotel is lively as there are many karooki and bars very safe to walk around.
Stayed 4 nights in Apr 2024

6/10 Okay

Maybel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Anil

Stayed 5 nights in Apr 2024

10/10 Excellent

Eric, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting design with Godzilla models and posters. Very busy neighborhood. Good staff
Stayed 8 nights in Apr 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Amenities
The staff was very accommodating and the building was clean. The bathrooms were amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Justin

Stayed 4 nights in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great view of Godzilla.
Stayed 2 nights in Apr 2024

10/10 Excellent

michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and helpful staff who especially welcomed my 7 year old with a small Godzilla pin!
Stayed 1 night in Apr 2024