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Hotel Chichen Itza

3.5 star property
Comfortable hotel near Pyramid of Kukulkan

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Hotel Chichen Itza

Lobby
Outdoor pool, pool umbrellas, sun loungers
Front of property
Superior Room, Patio, Pool View
Buffet
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • Restaurant

Explore the area

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751
  • Popular LocationCenote Sagrado4 min drive
  • Popular LocationPyramid of Kukulkan5 min drive
  • Popular LocationCenote Ik kil6 min drive
  • AirportMerida, Yucatan (MID-Manuel Crescencio Rejon Intl.)108 min drive
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Room options

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, free WiFi

Standard Double Room, Garden View, Poolside

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View

Superior Room, Patio, Pool View

Highlights

Deck/patio
Individually furnished
Air conditioning
LED TV
Shower/tub combination
Private bathroom
Free bottled water
Minibar
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

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Hacienda Chichen Resort & Yaxkin Spa
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Parking included
9.0 out of 10, Wonderful, (295)
The price is CA $143
CA $181 total
includes taxes & fees
Jun 12 - Jun 13
Hacienda Chichen Resort & Yaxkin Spa

About the area

Pisté

Located in Pisté, Hotel Chichen Itza is in the city center and near a boardwalk/promenade. Court of the Thousand Columns and Cenote Sagrado are notable landmarks, and the area's natural beauty can be seen at Cenote Ik kil and Cenote Yokdzonot. Grutas de Balankanché and Plataforma de las Águilas y los Jaguares are two other places to visit that come recommended. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ecotours nearby.
Visit our Pisté travel guideOpens in a new window

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 2 min drive
  • Court of the Thousand Columns - 3 min drive
  • Cenote Sagrado - 4 min drive
  • Pyramid of Kukulkan - 5 min drive
  • Cenote Ik kil - 6 min drive

Getting around

  • Mérida International Airport (MID) - 108 min drive

Restaurants

  • Pueblo Maya - 4 min walk
  • Starbucks - 2 min drive
  • La Palapa - 17 min walk
  • Oxtun - 2 min drive
  • Restaurant Sac-Beh - 15 min walk

About this property

Hotel Chichen Itza

Family-friendly hotel near Pyramid of Kukulkan
Located close to Cenote Sagrado and Grutas de Balankanché, Hotel Chichen Itza provides free full breakfast, a poolside bar, and a terrace. The on-site restaurant, LOS ARCOS, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and laundry facilities.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Concierge services, outdoor furniture, and luggage storage
  • A porter/bellhop, a front-desk safe, and smoke-free premises
  • Guest reviews give good marks for the helpful staff and location
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Tubs or showers and free toiletries
  • 29-inch LED TVs with cable channels
  • Balconies, childcare services, and coffee/tea makers

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LOS ARCOS

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Towels

Entertainment

  • 29-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Chichen Itza?

As of May 13, 2024, prices found for a 1-night stay for 2 adults at Hotel Chichen Itza on Jun 12, 2024 start from CA $110.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Chichen Itza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Chichen Itza?

Self parking is free at this property.

What time is check-in at Hotel Chichen Itza?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Chichen Itza?

Check-out is at noon. Late check-out is available for MXN 450 (subject to availability).

Where is Hotel Chichen Itza located?

This family-friendly Pisté hotel is located near a boardwalk/promenade, within 2 mi (3 km) of Pyramid of Kukulkan, Court of the Thousand Columns, and Cenote Sagrado. Grutas de Balankanché and Plataforma de las Águilas y los Jaguares are also within 2 mi (3 km).

Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 315 out of 675 reviews" "
Rating 8 - Good. 256 out of 675 reviews" "
Rating 6 - Okay. 80 out of 675 reviews" "
Rating 4 - Poor. 17 out of 675 reviews" "
Rating 2 - Terrible. 7 out of 675 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Krishneel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Ana, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto estar ahí muchas gracias por todo pronto volveremos
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grounds on a large plot. It just lacks transportation options. Only reasonable taxis work. If you can find one.
Stayed 1 night in Mar 2024

10/10 Excellent

Jean Pierre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très bel endroit offrant des chambres très propres et très confortables. Le personnel de la réception (Emilio) et au restaurant (Ray) est dévoué et très attentionné. Le cadre est magnifique et la piscine superbe. Nous avons diné au restaurant et avons apprécié autant la cuisine que le service attentionné et professionnel. Endroit à recommander à quelques minutes du site de Chichen Itza.
Stayed 1 night in Mar 2024

4/10 Poor

Donna

Disliked: Staff & service
Disappointed with the Chichen Itza Stay
this is a high volume hotel that provides service to a large number of tourists, and as a result we felt the employees to be impersonal and too fast paced to provide good customer service. Maybe it was under staffed on the day we were there, if so not the employees fault, but managements, or maybe a lot of people had to call in sick that day. The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”.. Pizza dinner was not throughly baked and not what we ordered, ate it anyway. I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
Stayed 1 night in Feb 2024

2/10 Terrible

Grigoriy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can listen to the sound of the forest while seating in a rocking chair in a long and beautiful corridor facing a magnificent pool. You going to love the sound of many birds and admired the many green trees around the property.
Stayed 2 nights in Jan 2024

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Best option in Pisté, despite its failings
The location of the hotel is ideal to visit Chichen Itzá. However, no WiFi in the room, just in the lobby near the bar. The lighting in the room is poor.
Stayed 3 nights in Jan 2024

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

General hotel information

Reasons to Book
Property Cleanliness & Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5