Exterior

Reviews of Hilton Garden Inn Chicago/Tinley Park

3 out of 5
Hilton Garden Inn Chicago/Tinley Park
18335 LaGrange Rd, Tinley Park, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 293 out of 597 reviews" "
Rating 8 - Good. 165 out of 597 reviews" "
Rating 6 - Okay. 72 out of 597 reviews" "
Rating 4 - Poor. 36 out of 597 reviews" "
Rating 2 - Terrible. 31 out of 597 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff members are just wonderful!! They are very warm and welcoming, they make you feel right at home. Rooms are clean and comfortable, and very quiet. Highly recommend!
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Gena,It was an honor to have you stay with us at Hilton Garden Inn Chicago/Tinley Park. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you felt comfortable in your room. With so much to do in Chicago, we hope to see you again soon.

10/10 Excellent

Ashley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hilton was a great hotel! The room was very clean and the staff was friendly. We would stay here again.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Ashley,Thank you for choosing Hilton Garden Inn Chicago/Tinley Park and for sharing such a lovely five-star review. Our team works hard to ensure our guests have a perfect stay, so they will be delighted to know you were impressed with their kind service and our spotless accommodations. We look forward to welcoming you back for another memorable visit.

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The shower had the force of a power washer. It was terribly strong and not pleasant. Also, management allowed a bunch or Harley motorcycles to park in the canopy under the front door. At 6am one of these characters decided to fire up his bike and let it idle....we were on the far end of the hotel and it woke us up...very annoying. I have to believe this woke up half the guests in the building!
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Bill,Thank you for your feedback, we will use it to continue to improve our guest experiences. We regret to hear about the noise you experienced. Although this is not typical, we are always on hand to correct anything that is less than perfect and apologize for it interrupting your sleep. We hope you consider staying with us again at Hilton Garden Inn Chicago/Tinley Park.

10/10 Excellent

Casstia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very clean friendly staff only thing was a little upset got locked out my room and had to go up to the front desk twice since the key wouldn’t work either times
Stayed 2 nights in Apr 2024
Response from General Manager on May 7, 2024
Dear Casstia,Thank you for your review and for giving us a perfect rating. We are delighted you had an enjoyable overall visit, and we appreciate you mentioning our hospitable team and the high standards of cleanliness we adhere to. That said, we apologize for the inconvenience you encountered with the keycard, and we'll be sure to share your feedback with our team to determine ways of improving in this respect. It was truly a pleasure having you here, and we hope you return soon.

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Near highway,
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Jacob,Thank you for your review and for giving us a perfect rating! We are delighted you had an enjoyable visit, and we appreciate you mentioning our fantastic location. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Dennette

Liked: Cleanliness, staff & service, property conditions & facilities
The property is a bit dated but well kept and clean. The customer service was beyond outstanding and a reason we would stay here again if ever in the area. Huge shout out to Jo and Maggie who were exceptional.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Dennette,We enjoyed hosting you at Hilton Garden Inn Chicago/Tinley Park. It's wonderful that we impressed you with our exceptional service and clean environment. On behalf of Jo, Maggie, and the rest of our team, we hope to see you again!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accomodating, great stay as usual.
Stayed 1 night in Apr 2024
Response from Kelly on Apr 22, 2024
Thank you Michelle for your kind review. We look forward to seeing you again soon.

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very clean nice staff good restaurant room was nice and clean restaurants nearby
Stayed 1 night in Mar 2024
Response from Kelly on Apr 22, 2024
Thank you Phyllis for your kind review. I will be sure to let the staff know.

6/10 Okay

Matt

Stayed 2 nights in Apr 2024
Response from Kelly on Apr 23, 2024
Thank you for taking the time to respond to the survey we sent regarding your recent stay. We appreciate your feedback, which is reviewed by our management team to better address the needs and experiences of our guests. I apologize that your stay was less than satisfactory. Are there any specifics you wouldn't mind sharing with us on where our hotel team could have made your stay exceptional? We hope you will give us another opportunity to make things right, and to serve you as a guest. You are always welcome at the Hilton Garden Inn Tinley Park.

10/10 Excellent

Henry

Stayed 2 nights in Apr 2024

10/10 Excellent

ShuJuana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great breakfast.
Stayed 1 night in Mar 2024
Response from Kelly on Mar 26, 2024
Thank you so much for your kind review.

2/10 Terrible

Tyrome

Stayed 2 nights in Mar 2024
Response from Kelly on Apr 23, 2024
Thank you for taking the time to respond to the survey we sent regarding your recent stay. We appreciate your feedback, which is reviewed by our management team to better address the needs and experiences of our guests. I apologize that your stay was less than satisfactory. Are there any specifics you wouldn't mind sharing with us on where our hotel team could have made your stay exceptional? We hope you will give us another opportunity to make things right, and to serve you as a guest. You are always welcome at the Hilton Garden Inn Tinley Park.

10/10 Excellent

Keirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a fantastic stay! Joe at the front desk is awesome!!!
Stayed 1 night in Mar 2024
Response from Kelly on Mar 18, 2024
Thank you for your kind words. I will make sure I pass along the message to Joe.

10/10 Excellent

Meghan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelly on Mar 18, 2024
Hello Meghan. Thank you for the great review.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelly on Mar 18, 2024
Hello Ashley. Thank you for your kind review.

10/10 Excellent

Zaketa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 2 nights in Mar 2024
Response from Kelly on Mar 4, 2024
Thank you so much for your positive feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & quiet
Stayed 1 night in Feb 2024
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Bathroom was not clean! Tub had not been cleaned! Toilet was not clean
Stayed 2 nights in Feb 2024
Response from Kelly on Mar 1, 2024
So sorry about the issues you encountered. We appreciate you bringing these items to our attention so we may rectify the situation and better serve you on your future stays.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

6/10 Okay

Tony

Stayed 1 night in Feb 2024
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

8/10 Good

David

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very clean and has a Texas roadhouse across the parking lot. Rooms are reasonably priced compared to other hotels in the area. Breakfast extra.
Stayed 1 night in Feb 2024
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good experience. Not as clean as usual
Stayed 1 night in Feb 2024
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

2/10 Terrible

Monica

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Kelly on Mar 1, 2024
Please feel free to reach out to us with any concerns you may have had with your recent stay.

6/10 Okay

David

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Definitely on the low end of Hilton properties when it comes to quality of the facility. The whole building feels dated. The spa was out of service which was unfortunate and while the pool itself was pretty clean, the pool area was not so nice. They were also having major problems with the key cards which was a pain. The staff were quite helpful which helped make the stay better. Maggie in particular was VERY helpful! If it wasn't for the nice staff, I would have left pretty disappointed with my stay.
Stayed 1 night in Jan 2024
Response from Kelly on Mar 1, 2024
So sorry about the issues you encountered. We appreciate you bringing these items to our attention so we may rectify the situation and better serve you on your future stays.

4/10 Poor

Samantha

Stayed 1 night in Jan 2024
Response from Kelly on Mar 1, 2024
Please feel free to reach out to us regarding any issues you may have had regarding you recent stay.

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Business trip
Booked 5 rooms for two nights, for myself and co-workers. Everyone seemed satisfied with the rooms, with the exception of mine. As you can see from the picture, around the AC unit was very dirty and the paint was peeling. The first bed appeared to have been slept from the condition of the sheets. Moved to the second one, was fine and comfortable. Best thing going for this property is the staff, all were great.
Stayed 2 nights in Jan 2024
Response from Kelly on Mar 1, 2024
So sorry about the issues you encountered. We appreciate you bringing these items to our attention so we may rectify the situation and better serve you on your future stays.

6/10 Okay

Lauren

Travelled with family, Travelled with family and small children
Liked: Staff & service
It was ok
Stayed 1 night in Dec 2023
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

10/10 Excellent

Michael

👍
Stayed 1 night in Dec 2023
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

10/10 Excellent

deandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lacey

Travelled with partner
Liked: Amenities
Gym was outfitted well but pool area had wet towels every where and seemed unmanned.
Stayed 1 night in Dec 2023

6/10 Okay

Cody

Stayed 1 night in Dec 2023
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Kelly on Mar 1, 2024
Thank you for staying with us. We look forward to seeing you again soon.

10/10 Excellent

Beverlee

Stayed 1 night in Dec 2023

8/10 Good

Ray

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was great, clean, lots of amenities. At check in, it was shift change and my wife and I were waiting for a room. We were waiting for about 30 minutes after we checked in to get into a room. We also had to remind them that we were waiting. The staff did get us in a room quickly.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Amber

Stayed 1 night in Dec 2023

10/10 Excellent

Eric, Kew Gardens

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only down side was the spa area was out of service.
Stayed 1 night in Dec 2023

4/10 Poor

Kimberly

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was outdated and a little dusty
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazingly helpful when my Expedia reservation wasn’t in their system because Expedia wasn’t very helpful. Even though it was their fault I will booking directly with the hotel from now on and no longer using Expedia
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very nice and helpful. Disappointed the hot tub was not in service but was told up front.
Stayed 2 nights in Nov 2023

10/10 Excellent

Amy, DeWitt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Paulina

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Brian

Stayed 1 night in Oct 2023

8/10 Good

Michael

Stayed 2 nights in Oct 2023

8/10 Good

Suzanne

Stayed 2 nights in Oct 2023

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there many times. Clean comfortable hotel. Only 4 stars due to the sauna being out of commission which I was looking forward to.
Stayed 1 night in Oct 2023

8/10 Good

Laura

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Monica G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same-day booking made easy
Easy check-in even though they had three weddings booked. Nice room. Clean. Large. Spacious.
Stayed 1 night in Oct 2023