2/10 Terrible
Rebecca
Travelled with family and small children
May 12, 2024
Disliked: Staff & service
When I came to check in a man was with the police because his car got broken into and the staff that was helping us had attitude right off the back then told me I have to leave a $250 deposit witch was not fully explained on the website when I booked then when I paid in full then I was told I would have to wait 14 days to get it back I asked to cancel and then was told I would not get my deposit back so we stayed in the room witch was supposed to sleep seven but could only sleep six. I asked if we could go to the pool the maintenance guy was nice and opened it for us and we went up to change (I have 5 kids so it took a minute to get ready) by the time we came down the pool was locked and it was shift change and the young girl was sitting in the lobby with coworkers hanging out I asked if we could have the pool opened and she was quick to say no with more attitude so over all this was a horrible experience and it was supposed to be a little Mother’s Day getaway and I regret every penny and minute 10 out of 10 DO NOT RECOMMEND and I paid for the trip insurance and still had to pay to sleep on the floor cuz it was falsely advertised
Rebecca
Stayed 1 night in May 2024