Ratings based on 915 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Miami, FL

Everything was wrong with my stay

Posted 16-Feb-2015
I reserved a king size bed and got the opposite two seperate beds despite paying more for them, I informed Hyatt of a late check in and they assured me that it would be ok and I would get the room I paid for. The room was wrong and it stunk of cigarettes and it nade the stay horrible. I paid more for the room for the bed and non smoking convenience and nothing. When I asked at check-in I was given the answer "well that's what we got" and "it'll be fine, have a great stay" and my questions were ignored blatantly, I even mentioned that I had paid specifically more and if could at least be credited for the difference as I was given a cheaper room without the king bed and it was full of smoke and the smell to which I then received a half smile and a "here are your cards have a great day. I stayed at this same Hyatt months ago and all was fine but this last stay was a disaster and I wish others pay attention and shy away or be prepared for a less than expexcted feeling.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom chiefland,florida

Posted 12-Feb-2015
Very very clean! Close to Busch Gardens! Better than I expected... Room was huge compared to most standard rooms.
5 out of 5
Recommended
for Everyone
by A verified traveller

it was for me a the best hotel

Posted 7-Feb-2015
very nice easy to find good break fast and a good rooms and beds
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom NC

Comfort Comfort Comfort

Posted 6-Feb-2015
Pros: The spacious room
Location: I worked........I missed all the good attractions
I spent most of my visit either on client site or in the hotel, so amenities are key for me. Nice couch, super bed, big desk and giant TV made it a great place to work. I was able to stream Netflix and push the image to the big screen and kick back after 10 hours on client site.
3 out of 5
Recommended
for Families
by A verified travellerfrom Charleston,S.C.

Posted 4-Feb-2015
Pros: close to sea world. nice pool.
Room was comfortable, check in was quick! Walk to sea world.Then we were directed to some female employee that was nice at first. She was trying to sell us time share. Her attitude changed quickly when we told her we were not interested. she cut us off quick. bordered on rude.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom miami , fl

Nice hotel near Busch Gardens

Posted 26-Jan-2015
Great hotel near Busch Gardens , stay one night with family , great breakfast , friendly staff.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom na

Tampa getaway

Posted 22-Jan-2015
Nice Hotel. Close to many restaurants and bush garden. But I wish they had and indoor Jacuzzi as well. But overall. It was a good experience. And would probably return again to that same hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean rooms . Nice staff.

Posted 13-Jan-2015
I had a great checkin very smooth. I wanted to ride the shuttle to the concert, but didn't like the fact I would have to find a cab to get back, due to the shuttle stopped running at 730 pm. I called for a pizza and a hour later finally went to check on it, but my order was never submitted to the kitchen. So no pizza for us . I did enjoy the room it was very nice and clean .
4 out of 5
Recommended
for Everyone
by A verified travellerfrom indiana

Good location but mediocre breakfast

Posted 11-Jan-2015
Overall the staff was nice and helpful. Room is modern and layed out well. The biggest weakness was in the breakfast. They seemed to be out of some things and the quality of a number of the items was poor. Hampton inns does a better job.
3 out of 5
by A verified traveller

Breakfast and Staff Shortage

Posted 5-Jan-2015
Not enough place to sit. Breakfast quality poor. Understaffed. Not actual Hyatt.