Aerial view

Reviews of Grand Hotel Ortigia Siracusa

5 out of 5
Grand Hotel Ortigia Siracusa
Viale Mazzini, 12, Syracuse, SR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 288 out of 502 reviews" "
Rating 8 - Good. 160 out of 502 reviews" "
Rating 6 - Okay. 34 out of 502 reviews" "
Rating 4 - Poor. 12 out of 502 reviews" "
Rating 2 - Terrible. 8 out of 502 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Chula Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in great condition and the staff was attentive. The room was nice but a bit small. Great location . Excellent restaurant
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Dec 2023

8/10 Good

Jatin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location that allow one to walk to all areas of Ortigia and the heart of Sirricusa.
Stayed 3 nights in Dec 2023
Response from Management on Jan 5, 2024
Many thanks!!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Jan 5, 2024
Thank you!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
1890 Hotel in luxurious condition
Stayed 3 nights in Nov 2023
Response from Management on Jan 5, 2024
Many thanks!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff eager to render any help required.
Stayed 5 nights in Nov 2023
Response from Management on Jan 5, 2024
Many thanks Mark!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on Jan 5, 2024
Thank you!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 5, 2023
Grazie!

10/10 Excellent

Albert, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Sep 2023
Response from Management on Sep 16, 2023
Many thanks!

2/10 Terrible

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hot, nor properly air conditioned - dated and expe
Expensive, dated and room not cooled; suites have a mezzanine, with air conditioning below. Very hot and uncomfortable stay, with 5* price. When I expressed my discomfort, greeted with a shrug of shoulders.
Stayed 1 night in Sep 2023
Response from Management on Sep 16, 2023
Dear Mark,Thanks to have chosen Grand Hotel Ortigia for your holiday in Sicily.We are sad to know your negative feedback, usually guest are very happy about our Hotel and room. Your room is the most appreciated!We did everything you asked for, always with a smile, but it seems you didn't appreciate it.Regards

10/10 Excellent

Patricia, FPO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding—consistently outstanding over five visits. The hotel itself is beautiful and the location is wonderful—right on the harbor and within east walking distance to primary tourist attractions to include a World UNESCO site.
Stayed 2 nights in Sep 2023
Response from Management on Sep 6, 2023
Thank you for your positive feedback! We are glad that you enjoyed our excellent location in the heart of Siracusa's old city, Ortigia. We hope to welcome you back in the future!

4/10 Poor

james

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Quiet an outdated hotel. You feel like you’re on a boat with nothing to look at. Rattling air conditioner and basic bedding. Had to bring all my own luggage in and then back out. I wouldn’t book again.
Stayed 1 night in Sep 2023
Response from Management on Sep 6, 2023
Good morningYour opinion displaces us: we always receive many compliments on our Hotel and, really, we don't understand your comments.

8/10 Good

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff. Only issue i had is that there was no iron in the room. So I had to go to dinner with clothes totally wrinkled. Called front desk and they said they have laundry service and do NOT provide irons to guests? I was in shock. Had dinner in 35 mins and no iron!! Only complaint Front desk was rude when telling me this Otherwise great hotel. Terrace on roof is spectacular, staff there beyond good! Location ideal.
Stayed 1 night in Jul 2023
Response from Marketing on Aug 19, 2023
Thank you for your feedback and for your positive comments about our hotel and staff. We apologize for any inconvenience caused by the lack of an iron in your room. Our policy might differ due to safety concerns, but we understand the frustration this caused during your dinner plans. We're glad to hear that you enjoyed the terrace, our staff's service, and the ideal location. Your input helps us improve, and we hope to welcome you back in the future for an even better experience.

10/10 Excellent

Ricardo, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación, servicio, calidad
Stayed 1 night in Apr 2023
Response from Marketing on Apr 19, 2023
Dear GuestThank you so much for your wonderful review and for the high rating!We are always very pleased to receive such positive feedback like yours!We are delighted to hear that everything was to your liking and that you appreciated our location.the service and our staff.We do hope to welcome you back soon.Best regards

8/10 Good

Johanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Everything great , very clean Nice extras, perfect location
Stayed 4 nights in Mar 2023
Response from Marketing on Apr 19, 2023
Many thanks

10/10 Excellent

Elise

Stayed 1 night in Feb 2023

10/10 Excellent

katrinajean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with fabulous attentive staff in a gorgeous location. Thank you!!
Stayed 1 night in Jan 2023

10/10 Excellent

Anatoliy

Stayed 1 night in Oct 2022

10/10 Excellent

Valentina

Stayed 1 night in Oct 2022
Response from Marketing on Nov 6, 2022
Many thanks!

10/10 Excellent

Adam, Seatttle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the staff! Wonderful hotel!
Stayed 2 nights in Oct 2022
Response from Marketing on Nov 6, 2022
Dear Charles,Thank you very much for taking the time to share your experience with us.Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time.We hope to welcome you back in the future for another memorable stay.Kind Regards

10/10 Excellent

Lynne

Stayed 1 night in Oct 2022
Response from Marketing on Nov 6, 2022
Many thanks!

10/10 Excellent

Lynne

Stayed 1 night in Oct 2022
Response from Marketing on Nov 6, 2022
Many thanks!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Wonderful. Clean cosy room over a split level so didn’t feel small like many single rooms. Very friendly and helpful staff. Excellent breakfast. Will definitely return.
Stayed 3 nights in Oct 2022
Response from Marketing on Nov 6, 2022
Dear Guest,Thank you very much for taking the time to share your experience with us.Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time.We hope to welcome you back in the future for another memorable stay.Kind Regards

10/10 Excellent

Yigal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 1 night in Oct 2022
Response from Marketing on Nov 6, 2022
Dear Guest,Thank you very much for taking the time to share your experience with us.We hope to welcome you back in the future for another memorable stay.Kind Regards

2/10 Terrible

Sameer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
AC does not work
Stayed 2 nights in Sep 2022
Response from Marketing on Nov 3, 2022
Dear Guest, we are sorry that our recently refurbished prestigious Hotel did not meet your personal taste.

10/10 Excellent

rosalia, PALM CITY

Liked: Staff & service, amenities, property conditions & facilities
Old well kept building, clean and super customer service. Great location walking distance of all POI. Great water views and stunning sunset from restaurant terrace
Stayed 2 nights in Aug 2022
Response from Marketing on Aug 22, 2022
Many thanks, dear Guest.All the best

8/10 Good

Daniel

Stayed 3 nights in Jul 2022
Response from Marketing on Aug 22, 2022
Thank you!

10/10 Excellent

Ricardo, Tucson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in the best part or Siracusa the Ortigia Island where you walk to the most historic places! The room was very comfortable, the dining experience sublime and the kindness of the staff as well
Stayed 1 night in Mar 2022
Response from Marketing on Mar 31, 2022
Dear Guest! Thank you for your wonderful review. We were delighted that you had such a wonderful stay and found the location to be superb. We would all be so pleased to welcome you back soon. Thank you again for the fantastic feedback. Best wishes

10/10 Excellent

Yeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

John, Columbus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic luxury hotel, with beautiful breakfast room views, and good parking directly in front of the hotel.
Stayed 1 night in Oct 2021
Response from Responsabile Marketing on Oct 25, 2021
Dear Guest, We are thrilled to know you had a brilliant experience with us. All the best!

10/10 Excellent

judy, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel with very friendly and helpful staff. The breakfast had a huge variety of food and drink
Stayed 3 nights in Oct 2021
Response from Responsabile Marketing on Oct 25, 2021
Dear Guest, Wow, thank you for the awesome review. We are so thrilled to know that you enjoyed your stay at Grand Hotel Ortigia. We will be sure to pass your kind message at the Staff. All of us at the can't wait to see you again. All the best

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Responsabile Marketing on Oct 15, 2021
Many thanks!

10/10 Excellent

Deya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location beautiful property
Stayed 4 nights in Sep 2021
Response from Responsabile Marketing on Oct 12, 2021
Many thanks, best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building harbor side in walking distance of center Ortigia, historic center of Siracusa. Elegant interior, lots of style. Super friendly and helpful staff.
Stayed 2 nights in Jun 2021
Response from Responsabile marketing on Jun 21, 2021
Dear Guest, Thank you so much for your super kind words following your recent stay at Grand Hotel Ortigia! We are thrilled that you had an excellent stay with us. We would like to particularly thank you for mentioning the professional work of our Staff! Your beautiful words will most certainly enlight their day! All the best!

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from Responsabile marketing on May 26, 2021
Grazie, cari saluti.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem, old school elegance and charm but modern comfort. The hotel was built in the 1860s. It has so much charm and character but the rooms have been redecorated and are elegant and very comfortable. A wonderful rooftop restaurant so you have a view of the harbour and Island. The perfect location. The staff were fantastic and went the extra mile and arranged private tours, gave advice and were just fantastic. Don't stay anywhere else!
Stayed 3 nights in May 2021
Response from Responsabile marketing on May 26, 2021
Many thanks, see you soon! Best regards

4/10 Poor

Noam

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is very old, the maintenance, start with old mattress, the water stopped at the middle of every shower, the hotel is not 5 stars at all, the only thing that good is the location,
Stayed 4 nights in Oct 2020
Response from Responsabile Marketing on Oct 25, 2020
Dear Noam! Thank you very much for your stay at Grand Hotel Ortigia. We are very sorry to learn that your experience has not been as enjoyable as you expected. Please rest assured we take each and every complaint very seriously, therefore we have carried out an intensive internal investigation and as a result of our thorough inspection, no malfunctions have been found. We know that we are capable of offering much more than what you have experienced and we would love to have another opportunity to regain your trust in us and provide you this time with the comfortable, pleasant and memorable experience you deserve. Should you require any further information, please do not hesitate to contact us at any time. Yours faithfully

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nicely situated on the island of Ortigia, and is well located for exploring the sights of Siracusa. There is a luxurious quality to the service and some of the fittings in the hotel. The rooms was a good size and clean, and the bed was very comfortable with pillows of various firmness so there is a choice. The only thing I didn’t like about the room was the lighting in the bathroom. It was a bit too dim, a brighter more modern bathroom would be better. The hotel is facing the sea on the western side of the island, which makes for an ideal location for watching the sunset. The guests were given a voucher on arrival for a free glass of bubbly and some snacks on the rooftop bar in the evening, to take advantage of that. However, at the moment the view is pretty much blocked out by a large Norwegian cruise liner. So if you like looking at big cruise ships, great, otherwise, not so great. Most importantly the air-conditioning system in the room was great, and really helped me cope with the heat. Also very importantly, of the 3 hotels I stay in on this trip, the only one that had a kettle and tea/coffee. Breakfast is also on the rooftop bar. There is a good range of food, and to manage the buffet bar due to Covid restrictions, you stood behind a rope and pointed to what you wanted and a server gets the items for you. Overall it was a very enjoyable stay and I would definitely be happy to stay there again.
Stayed 2 nights in Sep 2020
Response from Responsabile marketing on Sep 13, 2020
Dear Guest, Thank you for having been our guests, we were delighted to have you at our hotel. Our team would like to thank you for your appreciation of the locatoin, cleanliness and the comfort. We also do thank you for all of your kind remarks, as they will make us strive for the better. We thank you again for your attention, and wish like to welcome you again to Grand Hotel Ortigia. Best regards

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020
Response from Responsabile marketing on Aug 22, 2020
Grazie!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location.wonderful staff and service.front stairs into lobby were somewhat difficult for persons with handicap
Stayed 4 nights in Feb 2020
Response from Responsabile relazioni clientela on Mar 6, 2020
Dear Guest, thank you so much for taking the time to review your stay at Grand Hotel Ortigia. We are very happy that you appreciated our services, staff and location. We look forward to hosting you again soon! Stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Responsabile relazioni clientela on Mar 6, 2020
Grazie!

10/10 Excellent

Steve, Silver Spring MD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel - the room was a little small. Great location,
Stayed 7 nights in Feb 2020
Response from Responsabile relazioni clientela on Mar 6, 2020
Dear Guest! Many thanks for your great score! Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic, friendly, wonderful place
Great, classic place, very friendly staff, reasonably priced parking. Breakfast was wonderful and the view spectacular. It's classic, which means few outlets (it took me forever to find the off switch for the overhead lights... behind the pillows, in a logical place). Harder place to get any work done in the room. But that's a very minor gripe.
Stayed 1 night in Feb 2020
Response from Responsabile relazioni clientela on Mar 6, 2020
Dear Guest! Many thanks for your great score. Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel that was excellent value for off season rates.
Stayed 3 nights in Jan 2020
Response from Responsabile relazioni clientela on Feb 1, 2020
Dear Guest Many thanks for choosing us for your holiday and for your review. Best regards and see you soon. All the best from Siracusa

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good tourist location with a attentive staff, located near the water in the old city.
Stayed 1 night in Dec 2019
Response from Responsabile relazioni clientela on Jan 13, 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Ortigia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with convenient location. Friendly staff. Comfortable stay.
Stayed 1 night in Dec 2019
Response from Responsabile relazioni clientela on Jan 13, 2020
Dear Guest! Many thanks for your kind review. Best regards

6/10 Okay

Nick, BRISBANE

Travelled with family and small children
Liked: Cleanliness
Good waterfront location. At Euro 300 per night for a family room was told the single bottle of water would be free but any more would be charged. Drank the water on the first night and left out for replacement. It was not replaced. Same water available from supermarket at less than Euro1. Are they serious about customer service. While I booked the room over 6 months ago , the rate I paid was way above the rate on the day. I suggested an upgrade and was shown a room with a sea view, but told an extra Euro 40 per night even though this room was still available on line at less than I had paid.
Stayed 2 nights in Dec 2019

8/10 Good

irfan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Responsabile relazioni clientela on Jan 13, 2020
Grazie

8/10 Good

RichardB, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well situated in Ortigia, the older historic part of Siracusa. The staff were very attentive and the property was very clean. The decor is a bit older and dated but oK. We stayed in a room that consisted of 2 levels which was inconvenient because of some steep stairs separating the bedroom from the washroom and sitting room. Risky walk down to the bathroom was sometimes trying. These rooms are not for those having trouble walking or navigating stairs. Otherwise the room was quiet. The breakfast was great and served on the roof terrace overlooking the harbor with a beautiful view.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service! The restaurant at dinner was delicious!
Stayed 1 night in Aug 2019