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Reviews of Best Western Plus Chateau Inn Sylvan Lake

2.5 out of 5
Best Western Plus Chateau Inn Sylvan Lake
5027 Lakeshore Drive, Sylvan Lake, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 417 out of 623 reviews" "
Rating 8 - Good. 163 out of 623 reviews" "
Rating 6 - Okay. 23 out of 623 reviews" "
Rating 4 - Poor. 13 out of 623 reviews" "
Rating 2 - Terrible. 7 out of 623 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Location of the hotel was ideal for families
Stayed 1 night in May 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey.

10/10 Excellent

Distinee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot right on the lake, the winter made the lake shine with the lights and the walking trail. It was such a beautiful spot
Stayed 1 night in Feb 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey.

10/10 Excellent

Rachel

It was clean, the breakfast was very good.
Stayed 1 night in May 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey. We appreciate your kind words.

10/10 Excellent

tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey

10/10 Excellent

Lawrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast included and really comfy bed
Stayed 1 night in May 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey. We appreciate your kind words.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 2 nights in May 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey.

2/10 Terrible

Ayesha

Stayed 1 night in May 2024

10/10 Excellent

Rachel

Stayed 1 night in May 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey

10/10 Excellent

Andrea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and front desk staff was super friendly and helpful when asking for directions and about dining options. Would definitely stay again!
Stayed 1 night in May 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, amenities
The staff was very friendly and professional. They actually look happy to be there! Lol Our room was cozy and clean. We enjoyed the fresh continental breakfast, and purchased goodies from the hotels convenient little snack shop. The location is great for walking to many shops and fun restaurants! We will be back!
Stayed 2 nights in Apr 2024

8/10 Good

Mark, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one block from the beachfront heart of old mainstreet Sylvan Lake
Stayed 2 nights in Apr 2024

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to this property a lot. Its pet friendly and we have been going for at least 10 years and always stay here. Staff are always great and helpful. I love this place the breakfast is good and has some gluten for bread which is great for me. Its been 10/10 every time.
Stayed 2 nights in Apr 2024

8/10 Good

Konjit

Liked: Property conditions & facilities
Very quite
Stayed 1 night in Apr 2024

10/10 Excellent

Keeley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024

10/10 Excellent

Jams

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to downtown
Stayed 2 nights in Mar 2024

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool and hot tub were closed for maintenance and we were not advised of this before our arrival so we could choose to stay somewhere else.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maulik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Tammy on May 26, 2024
Thank you for completing your survey

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Mar 2024
Response from Tammy on Mar 12, 2024
Thank you for completing your survey. We appreciate your kind words and hope to see you again.

10/10 Excellent

Jams

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 1 night in Mar 2024
Response from Tammy on Mar 12, 2024
Thank you for completing your survey

10/10 Excellent

Stephen, WHITECOURT

Stayed 2 nights in Mar 2024

8/10 Good

Oswaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good.
Stayed 2 nights in Feb 2024
Response from Tammy on Feb 27, 2024
Thank you for completing your survey. We hope to see you again.

8/10 Good

Sarah

Stayed 1 night in Feb 2024

10/10 Excellent

Norman, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tammy on Feb 27, 2024
Thank you for completing your survey.

10/10 Excellent

Trent

Stayed 4 nights in Feb 2024
Response from Tammy on Feb 27, 2024
Thank you for completing your survey

10/10 Excellent

Trent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We extended our stay, everything was good. The breakfast is well stocked and has something for everyone. The staff are always pleasant and helpful. We've stayed here multiple times. The location is close to the lake so it's easy to catch activities and cruise the array of eating options and entertainment.
Stayed 4 nights in Jan 2024
Response from Tammy on Feb 27, 2024
Thank you for completing your survey. We appreciate your kind words and look forward to seeing you again.

8/10 Good

Hilary

Travelled with pets, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I saw it was pet friendly but apparently their 4th is not. No information about this in their booking process. Staff were a bit rude and acted like I should have known this and that it was my fault I clicked a room on Expedia for a hotel that said it was pet friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Carol lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tammy on Feb 27, 2024
Thank you for completing your survey.

10/10 Excellent

Breanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Multiple stays here
We’ve stayed here several times now and this is a great hotel overall. Location is excellent. Pool and hot tub are good and the staff and food is always consistent and good!
Stayed 1 night in Jan 2024
Response from Tammy on Feb 27, 2024
Thank you for completing your survey. We appreciate your kind words and look forward to seeing you again.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tammy on Feb 27, 2024
Thank you for completing your survey.

10/10 Excellent

Haley-Morgan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time in Sylvan Lake. Beautiful little town and the hotel was very clean and within walking distance to everything.
Stayed 2 nights in Dec 2023
Response from Tammy on Feb 27, 2024
Thank you for completing your survey. We are happy to hear that you enjoyed your experience here in Sylvan Lake. Thank you for your kind words. We hope to see you again at a future date.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. It snowed over night and some poor fellow was out shovelling around the hotel without any mitts. Long, slow process
Stayed 1 night in Jan 2024
Response from Tammy on Feb 27, 2024
Thank you for completing your survey.

10/10 Excellent

Shelley Bobbi-Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location in a beautiful town. Check in was very friendly and efficient. Would highly recommend
Stayed 1 night in Dec 2023
Response from Tammy on Feb 27, 2024
Thank you for completing your survey. We appreciate your kind words.

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tammy on Feb 27, 2024
Thank you for completing your survey

8/10 Good

April

Stayed 2 nights in Dec 2023
Response from Tammy on Feb 27, 2024
Thank you for completing your survey

10/10 Excellent

Torie

Wonderful customer service
Stayed 1 night in Dec 2023
Response from Tammy on Feb 27, 2024
Thank you for completing your survey. We appreciate your kind words.

2/10 Terrible

Joanne

Disliked: Staff & service
We were in the hotel the same night as a hockey tournament. Kids were running up and down the halls screaming until midnight. My husband and I called front desk several times with no luck until he came out to the lobby to confront parents. There were several parents and probably a dozen kids. They had words until front desk said they were calling the police .my husband said finally your doing something about this noise. Next thing we know we are being asked to leave the hotel. We were not the only others complaining and we were not disturbing other guests yet we are asked to leave and not reimbursed for our stay. So unacceptable this hotel and entire chain gets a big 0 will never stay with best Western again.
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, room was very large and clean. Breakfast in the lobby was delicious and had many well balanced options. We enjoyed our stay during a hockey tournament and are looking forward to our next stay here.
Stayed 1 night in Dec 2023
Response from Tammy on Jan 3, 2024
Thank you Sherry for completing your survey. We appreciate your kind words and look forward to seeing you again.

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023
Response from Anne on Dec 5, 2023
Thank-you for taking the time to review our property and for your positive score. We hope to see you again soon!

8/10 Good

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the facility very clean including the grounds and the room. The bed should be replaced. found it to be very unlevel. The continental breakfast was great, the stations were fully stalked. Hospitality was quite friendly.
Stayed 1 night in Nov 2023
Response from Tammy on Nov 13, 2023
Thank you for completing your survey. We take all of complaints and suggestions very seriously. Thank you for your kind words.

10/10 Excellent

Aleshia

Travelled with partner
Liked: Amenities
Very clean in both the room and the general areas
Stayed 2 nights in Nov 2023
Response from Tammy on Nov 13, 2023
Thank you for completing your survey. We appreciate your kind words.

10/10 Excellent

Ronald, Okotoks

Stayed 3 nights in Nov 2023
Response from Anne on Dec 5, 2023
Thank-you for taking the time to review our property and for your positive score. We hope to see you again soon!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place To Get Away To
Staff were courtesy throughout our stay. We had an issue with the mattress in our room, and the staff worked with us to get us into a different, equivalent room. Rooms were clean, service and assistance was prompt. Breakfast food was a good selection of staple choices (eggs, sausages, waffles, cereal, etc.). Bed was comfy, room was quiet. Close to lots of amenities, including walking paths around the lake and the mini lighthouse.
Stayed 2 nights in Nov 2023
Response from Tammy on Nov 13, 2023
Hi Kristen,Thank you for completing your survey. We appreciate your kind words. We hope to see you again in the future.

10/10 Excellent

Tannis

Liked: Staff & service, amenities, property conditions & facilities
Nice property and good location.
Stayed 1 night in Nov 2023
Response from Tammy on Nov 13, 2023
Thank you for completing your survey.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great breakfast, hot tub was hot, room was clean, bed comfortable. Good stay.
Stayed 1 night in Nov 2023
Response from Tammy on Nov 13, 2023
Thank you for completing your survey. We appreciate your kind words.