Exterior

Reviews of Citadines Walker North Sydney

4 out of 5
Citadines Walker North Sydney
88 Walker Street, North Sydney, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 159 reviews" "
Rating 8 - Good. 29 out of 159 reviews" "
Rating 6 - Okay. 11 out of 159 reviews" "
Rating 4 - Poor. 3 out of 159 reviews" "
Rating 2 - Terrible. 7 out of 159 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tasso

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel
Stayed 3 nights in Apr 2024
Response from Thanks Jone (Assistant Guest Service Manager) on May 26, 2024
Dear Tasso,Thank you for your glowing rating of your recent stay at our hotel. We are delighted to know that you had an enjoyable experience with us. Our team strives to provide every guest with a comfortable and memorable stay, and your feedback is greatly appreciated.We look forward to welcoming you back in the future. If there is anything we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Excellent

Remel

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Thanks Jone (Assistant Guest Service Manager) on May 26, 2024
Dear Valued Guest,Thank you so much for your positive rating about your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience with us. Our team works hard to ensure every guest has a comfortable and memorable stay, and your feedback truly means a lot to us.We look forward to welcoming you back in the future. If there is anything we can do to make your next stay even better, please do not hesitate to let us know.

10/10 Excellent

Vinayaka Raghu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well maintained and sophisticated! Also the staff was very good in terms of Welcoming and communication, special thanks to Alex(or Allain), as he obliged our request to change the room, he took extra care and provided us the best room. View was fantastic too!
Stayed 2 nights in May 2024
Response from Christian on May 22, 2024
Dear Vinayaka Raghu,Thank you for your recent stay and your kind words about Citadines Walker North Sydney!We're thrilled you found our property well-maintained and sophisticated. It's wonderful to hear our team, especially Alex, provided excellent service and assisted with your room change request, ensuring you had a fantastic experience. We're glad you enjoyed the view too!Looking forward to hosting you again soon.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great value, comfy and quiet
Stayed 2 nights in May 2024
Response from Christian on May 21, 2024
Dear Phil,Thank you for your wonderful feedback regarding your recent stay at Citadines Walker North Sydney. We're delighted to hear that you found our hotel to be great value, comfortable, and quiet.Providing a comfortable and peaceful environment for our guests is always our priority, and we're thrilled that we could meet your expectations in this regard.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Geoffrey

Liked: Amenities, property conditions & facilities
Well located near supermarkets, restaurants , hotels and the train station. new modern hotel in centre of north sydney
Stayed 2 nights in May 2024
Response from Christian on May 21, 2024
Dear Geoffrey,Thank you for your positive review of Citadines Walker North Sydney. We're thrilled to hear that you found our location to be convenient and our hotel to be modern and well-equipped.We look forward to welcoming you back for another memorable stay whenever your travels bring you to North Sydney.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, close to transport options.
Stayed 4 nights in May 2024
Response from Christian on May 13, 2024
Dear Justin,Thank you for choosing Citadines Walker North Sydney for your recent stay, and for your excellent feedback! We're thrilled to hear that you had a great experience with us and found our hotel to be excellent.Our convenient location close to transport options is indeed one of our key advantages, and we're delighted that it added to the enjoyment of your stay. Providing easy access for our guests to explore the city is always a priority for us.We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Lauma

Liked: Cleanliness, amenities, property conditions & facilities
Really loved the smell when you enter in reception area, reminded me trip to Cancun, all in all very noce hotel, really tidy, noce rooms,comfortable bed and close to public transport
Stayed 2 nights in May 2024
Response from Christian on May 11, 2024
Dear Lauma,Thank you for choosing Citadines Walker North Sydney for your recent stay and for sharing your enthusiastic feedback with us.We are thrilled to hear that you enjoyed the welcoming aroma of our reception area and that it reminded you of your trip to Cancun. Creating a pleasant and memorable experience for our guests is our goal, and we are delighted that we could evoke such positive memories for you.Thank you once again for your kind words, and we look forward to the pleasure of welcoming you back to Citadines Walker North Sydney for another enjoyable experience.Warm regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in central location. Close to restaurants / pubs. Near train and bus transport. Supermarket close by
Stayed 1 night in May 2024
Response from Ghan - Guest Service Supervisor on May 6, 2024
Thank you for your wonderful review! We're thrilled you enjoyed our central location in North Sydney, close proximity to transportation, dining options, and nearby amenities. Your satisfaction is our top priority, and we're delighted to have provided you with a pleasant experience. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super quiet, super clean, ultra convenient. Staff made you feel like you were home.
Stayed 3 nights in May 2024
Response from Ghan - Guest Service Supervisor on May 6, 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed the tranquility, cleanliness, and convenience of our hotel. Creating a welcoming and homely atmosphere is what we strive for, and we're thrilled our staff could make you feel right at home. Your kind words mean the world to us, and we can't wait to welcome you back for another exceptional stay!

10/10 Excellent

Andrew

Stayed 3 nights in May 2024
Response from Thanks Jone (Assistant Guest Service Manager) on May 26, 2024
Dear Andrew,Thank you for your positive rating of your recent stay at our hotel. We are delighted to hear that you had an enjoyable experience. Our team strives to provide every guest with a comfortable and memorable stay, and your feedback is greatly appreciated.We look forward to welcoming you back in the future. If there is anything we can do to enhance your next visit, please do not hesitate to let us know.

8/10 Good

D, Red Hill

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ghan - Guest Service Supervisor on May 6, 2024
Thank you for your feedback and for choosing our hotel. We're pleased to hear that you had a positive experience overall. Your satisfaction is important to us, and we're always striving to improve. If there's anything specific you feel we could do better, please don't hesitate to let us know. We hope to welcome you back soon for an even better stay!

10/10 Excellent

Brandon

Stayed 4 nights in Apr 2024
Response from Christian on May 22, 2024
Dear Brandon,Thank you for taking the time to share your experience at Citadines Walker North Sydney. We are delighted to learn that you found our hotel on par with your expectations. Providing a comfortable and welcoming environment for our guests is always our top priority.Once again, thank you for choosing Citadines Walker North Sydney for your accommodation needs. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Christian on May 3, 2024
Dear Alex,On behalf of the entire team at Citadines Walker North Sydney, I wanted to take a moment to express our gratitude for your recent feedback.We are delighted to hear that your stay with us was enjoyable, and that you found our hotel to your satisfaction. Your feedback motivates us to continually strive for excellence in all aspects of our service delivery.Once again, thank you for choosing Citadines Walker North Sydney and for taking the time to share your positive experience with us. We eagerly await the opportunity to welcome you back for another memorable stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

Cindy

Travelled with family
Liked: Amenities, property conditions & facilities
The cleaning service was lacking, no fresh coffee cups the next day, no towels.
Stayed 3 nights in Apr 2024
Response from Ghan - Guest Service Supervisor on Apr 30, 2024
I apologize for the inconvenience caused by the lapses in our cleaning service during your stay. Your comfort is our priority, and we take your feedback seriously. Rest assured, we have addressed these issues with our housekeeping team to prevent recurrence. We understand the importance of fresh coffee cups and towels, and we're taking immediate steps to ensure they're replenished promptly. Please allow us the opportunity to make it up to you on your next visit. Your satisfaction means everything to us, and we're committed to exceeding your expectations. Thank you for bringing these matters to our attention—we look forward to welcoming you back for a flawless experience.

10/10 Excellent

Jerzy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice hotel with a reasonable price
Stayed 3 nights in Apr 2024
Response from Ghan - Guest Service Supervisor on Apr 30, 2024
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be a pleasant experience, especially considering our reasonable pricing. Providing excellent value and a memorable experience for our guests is always our goal. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Emma Jane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ghan - Guest Service Supervisor on Apr 30, 2024
Thank you for your glowing review and for taking the time to rate us 5 out of 5! We're delighted that you had such a fantastic experience during your stay with us. Ensuring our guests' satisfaction is our top priority, and it's incredibly rewarding to know that we hit the mark. Your feedback is invaluable to us, and we truly appreciate your support. We look forward to welcoming you back for another exceptional stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to reach out. Safe travels, and see you soon!

8/10 Good

MUHAMMAD

Liked: Cleanliness, property conditions & facilities
It was good place to stay overalll
Stayed 2 nights in Apr 2024
Response from Christian on Apr 27, 2024
Dear Muhammad,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Calvin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This has by far been the best hotel I’ve ever stayed in, the rooms were beautiful with stone bathrooms. Super soft and comfortable bed with very nice staff plus the hotel was very quiet. I was extremely impressed.
Stayed 1 night in Apr 2024
Response from Christian on Apr 22, 2024
Dear Calvin,Thank you for your glowing review and for choosing our hotel for your stay. We are thrilled to hear that we have been your best hotel experience! We strive to create a peaceful and welcoming atmosphere for all our guests and are glad that our team made a positive impression. Your feedback is invaluable and serves as a great encouragement to all of our staff.We look forward to welcoming you back soon for another exceptional experience.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
I would stay again without hesitation. The room, lobby, and hallways seam clean. The hotel is located near multiple dining options and a grocery store in what felt like a safe area after dark.
Stayed 2 nights in Apr 2024
Response from Christian on Apr 21, 2024
Dear Jesse,Thank you for taking the time to share your positive experience at Citadines Walker North Sydney. We are delighted to hear that you enjoyed your stay, appreciating the cleanliness of our facilities and our convenient location. It’s great to know that the nearby dining options and grocery store added to your comfort and convenience.We are especially pleased that you felt safe during your stay, as we strive to provide a secure and welcoming environment for all our guests. Your feedback is invaluable and encourages us to continue our commitment to excellence.We look forward to welcoming you back soon for another seamless experience.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

saghar

The customer service and reception staff are AMAZING! The spot is so close to Opera house and other attractions in the city! You will deff will back to it
Stayed 2 nights in Apr 2024
Response from Pita - Executive Assistant Manager on Apr 18, 2024
Dear Saghar,Thank you for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic experience during your recent stay with us.It's wonderful to know that you found our customer service and reception staff amazing! Providing exceptional service to our guests is always our top priority, and we're delighted that our team exceeded your expectations. We're also pleased that you enjoyed our convenient location near the Opera House and other city attractions.Your kind words mean a lot to us, and we're thrilled to hear that you plan to return. We can't wait to welcome you back for another memorable stay!Warm regards,

10/10 Excellent

Alexandra

Liked: Cleanliness, property conditions & facilities
Nice looking hotel with great service - will be back
Stayed 1 night in Apr 2024
Response from Pita - Executive Assistant Manager on Apr 18, 2024
Dear Alexandra,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a wonderful experience during your recent stay at our hotel.It's fantastic to know that you found our hotel nice looking and enjoyed the great service provided by our team. Providing exceptional service and a comfortable environment for our guests is always our top priority, and we're delighted to hear that we met your expectations.Your kind words truly mean a lot to us, and we can't wait to welcome you back for another fantastic stay! If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Federico

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel clean and modern. Good eateries walking distance.
Stayed 2 nights in Apr 2024
Response from Pita - Executive Assistant Manager on Apr 18, 2024
Dear Federico,Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a great experience during your recent stay at our hotel.It's fantastic to know that you found our hotel clean and modern, and that you enjoyed the convenience of having good eateries within walking distance. Providing a comfortable and convenient experience for our guests is always our goal, and we're thrilled that we could meet your expectations.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Rod

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pita - Executive Assistant Manager on Apr 18, 2024
Dear Rod,Thank you for taking the time to share your feedback with us. We greatly appreciate your recent review of our hotel.We're glad to hear that you had a positive experience during your stay with us. Your feedback is invaluable to us as we strive to continuously improve our services and facilities.If there are any specific areas where you feel we could have improved to earn that extra star, please do not hesitate to let us know. Your input helps us ensure that we meet and exceed the expectations of all our guests.We hope to have the opportunity to welcome you back to our hotel in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Mhd Baraa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a fantastic experience. The hotel was clean and new, the staff were friendly, and the price was great. I really enjoyed my stay there.
Stayed 5 nights in Apr 2024
Response from Pita - Executive Assistant Manager on Apr 18, 2024
Dear Mhd Baraa,Thank you for taking the time to share your glowing review! We're thrilled to hear that you had a fantastic experience during your recent stay with us.It's wonderful to know that you found our hotel clean and new, and that you appreciated our friendly staff and competitive pricing. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could exceed your expectations.Your feedback means the world to us, and we will be sure to share your kind words with our entire team. Knowing that we contributed to making your stay enjoyable is incredibly rewarding for us.We look forward to the opportunity to welcome you back to our hotel in the future. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Wessam Jalal

Liked: Cleanliness, amenities, property conditions & facilities
Really nice place to stay
Stayed 2 nights in Apr 2024
Response from Christian on Apr 19, 2024
Dear Wessam Jalal,Thank you for your kind review. We're thrilled to hear you had a really nice stay at Citadines Walker North Sydney. It’s always encouraging to know that our guests are satisfied with their experience, as it is what we strive for every day.We look forward to your next visit and hope to exceed your expectations once again!Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Anthony

Stayed 4 nights in Apr 2024
Response from Christian on Apr 13, 2024
Dear Anthony,Thank you for choosing Citadines Walker North Sydney for your recent stay and for sharing your positive feedback. We are delighted to hear that you had a great experience with us.Your kind words about our hotel are truly appreciated. We strive to provide exceptional service and amenities to ensure our guests have a memorable stay.We look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next visit, please feel free to contact us.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

James

Stayed 3 nights in Apr 2024
Response from Pita - Executive Assistant Manager on May 1, 2024
Hi James,Thank you for your positive review. We are happy you enjoyed your stay with us and look forward to your return in the near future.Kind regards

8/10 Good

Anna

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful new hotel in the most convenient North Sydney location. Trains and buses are an easy walk away and the Ward St carpark is around the corner for affordable weekend parking. The staff were very helpful and efficient. My room (2210) was beautiful with huge windows. The room was spacious and the bed was very comfortable. Brand new bathroom with a good shower etc. My only frustrations were the lack of a power point near a mirror and the very dim lighting, which made it hard to get ready for my event. However I would still heartily recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Christian on Apr 9, 2024
Dear Anna,Thank you for choosing to stay at our beautiful new hotel in North Sydney and for taking the time to provide us with your feedback. We are delighted to hear that you found our location convenient and our staff helpful and efficient.Your feedback is invaluable to us, and we will take it into consideration as we strive to improve our guest experience.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Yunie

Liked: Cleanliness, property conditions & facilities
Good location with great facilities
Stayed 3 nights in Apr 2024
Response from Christian on Apr 8, 2024
Dear Guest,We're so pleased to hear that you enjoyed your stay with us, finding both our location and facilities to your liking. Our team works hard to ensure that every guest has a memorable experience, and it's always rewarding to hear when we've succeeded.Should you have any suggestions on how we can make your next stay even more comfortable, please don't hesitate to share. We look forward to welcoming you back soon for another great stay at Citadines Walker North SydneyWarmest regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Steph

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, good accomodation
Stayed 1 night in Mar 2024
Response from Chritian on Apr 1, 2024
Dear Steph,Thank you for your recent stay at Citadines Walker North Sydney and for taking the time to share your feedback. We are delighted to hear that you found our staff lovely and your accommodations satisfactory.Your kind words mean a lot to us, and we will be sure to pass on your compliments to our team. Providing excellent service and comfortable accommodations is our top priority, and we are thrilled that we could make your stay enjoyable.We look forward to welcoming you back on your next visit to North Sydney.Best regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christian on Mar 31, 2024
Dear Thomas,We were absolutely delighted to receive your 5 out of 5 review! It's heartening to know that your experience with us at Citadines Walker North Sydney was thoroughly enjoyable. Each member of our team is committed to delivering the highest standard of service and comfort, and it's rewarding to see these efforts reflected in your stay.Your feedback not only brightens our day but also motivates us to continue creating memorable experiences for our guests. We sincerely thank you for taking the time to share your positive impressions and for choosing us for your stay.We eagerly look forward to welcoming you back soon for another exceptional visit. Should you have any requests or wish to make future reservations, please do not hesitate to contact us.Warmest regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

QIAN

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Christian on Mar 31, 2024
Dear Qian,Thank you for choosing Citadines Walker North Sydney and for rating us 4 out of 5! We're thrilled you enjoyed your stay and appreciate you taking the time to share your experience.Your feedback is crucial for us as we strive to improve and provide an even better stay for all our guests. We're keen on learning what could make your next visit a perfect score.We look forward to welcoming you back soon for another memorable stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christian on Mar 26, 2024
Dear David,We're thrilled to see your 5 out of 5 review! A huge thank you from the entire team here at Citadines Walker North Sydney. Knowing that you had a memorable experience with us is the best reward we could ask for.Your positive feedback is a great encouragement for us to continue providing exceptional service and ensuring each guest's stay is nothing short of perfect.We look forward to the pleasure of welcoming you back for another wonderful stay. If there's anything you need for your next visit, please don't hesitate to let us know.Warmest regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Sofia

Stayed 1 night in Mar 2024
Response from Christian on Apr 13, 2024
Dear Sofia,Thank you for choosing to stay at Citadines Walker North Sydney and for sharing your positive review. We are delighted to hear that you had a pleasant experience with us.Your feedback about our hotel is greatly appreciated. We strive to create a comfortable and welcoming environment for all our guests, and we are thrilled that we met your expectations.We hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please feel free to reach out to us.Warm regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

Fahren

Stayed 1 night in Mar 2024
Response from Christian on Apr 13, 2024
Dear Fahren,Thank you for taking the time to share your positive experience at Citadines Walker North Sydney. We're thrilled to hear that you enjoyed your stay with us.Your kind words about our hotel and staff mean a lot to us. We are committed to providing exceptional service and ensuring that each guest has a comfortable and memorable stay.We look forward to welcoming you back on your next visit to Sydney. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Value for money compared to CBD hotel prices room was small but adequate parking was an issue, our fault, forgot to pre book at one of the parking facilities and ended up parking in the city and taking train back to the hotel
Stayed 2 nights in Mar 2024
Response from Christian on Mar 20, 2024
Dear Linda,Thank you for taking the time to provide feedback on your recent stay with us. We truly appreciate your insights as they help us continually improve our services.We're glad to hear that we have met your expectations during your stay with us.We're sorry to hear about the inconvenience you experienced with parking. It's understandable how easily such oversights can happen. In the future, please feel free to reach out to us directly, and we'll be happy to assist you with parking arrangements to ensure a smoother experience.Once again, thank you for your feedback and understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
Exquisite. Splendid. Delightful. (And the Concierge was lovely)
Stayed 1 night in Mar 2024
Response from Christian on Mar 18, 2024
Dear Oliver,Your feedback truly brightened our day here at Citadines Walker North Sydney!We are absolutely thrilled to hear that your experience was nothing short of delightful. Creating memorable moments for our guests is what we strive for, and knowing that we achieved this for you brings us immense joy.We're especially grateful for your kind words about our concierge. They are indeed a valuable part of our team, and we'll make sure to pass along your compliments.Thank you once again for choosing Citadines Walker North Sydney. We can't wait to welcome you back for another exceptional stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Ruby

Liked: Cleanliness, property conditions & facilities
lovely atmosphere & accomodation. Transport located close by as well as stores. The ammenities were all useful and the hotel itself was very clean
Stayed 1 night in Mar 2024
Response from Christian on Mar 18, 2024
Dear Ruby,Thank you for choosing Citadines Walker North Sydney and for taking the time to share your experience with us.We're thrilled to hear that you enjoyed your stay with us. Ensuring a comfortable and welcoming environment for our guests is our priority, and we're delighted that you found our hotel to be clean and well-maintained.Thank you once again for your kind words and for choosing Citadines Walker North Sydney. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Great fit out but room didn’t have any opening windows & smoke detector light too bright for my paper thin eyelids
Stayed 1 night in Mar 2024
Response from Christian on Mar 16, 2024
Dear Trevor,Thank you for sharing your recent experience with us. We're pleased to hear that you appreciated the design of our rooms.We apologize for any inconvenience caused by the brightness of the smoke detector light. Your feedback is invaluable, and we will consider your comments as we strive to improve our accommodations and ensure the comfort of all our guests.If you have any further suggestions or if there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We value your insights and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Matthew

Liked: Amenities, property conditions & facilities
It was a good and comfortable stay. Convenient, near to north Sydney train station and 20min train ride into the city
Stayed 4 nights in Mar 2024
Response from Christian on Mar 16, 2024
Dear Matthew,Thank you for sharing your experience with us. We're thrilled to hear that you had a good and comfortable stay with us. Providing convenience and comfort to our guests is our top priority, and we're glad to know that our proximity to North Sydney train station and the easy access to the city added value to your stay.Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Diego

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christian on Mar 13, 2024
Dear Diego,Thank you for your recent stay at Citadines Walker North Sydney and for taking the time to rate your experience. We're thrilled to see that you awarded us with a perfect 5 out of 5 rating!If your travels bring you back to the area, we would be honored to welcome you back for another outstanding stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Eddy

Stayed 1 night in Mar 2024
Response from Christian on Mar 31, 2024
Dear Eddy,We’re truly grateful for your 5 out of 5 rating of your recent stay at Citadines Walker North Sydney! It's heartening to know that you had a positive experience with us.We aim for excellence and your feedback is invaluable in guiding us there. If there’s anything specific that we can improve on, we’d love to hear from you.Looking forward to welcoming you back for an even better experience next time.Best wishes,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel in North Sydney. Great staff who allowed me in to my room early to drop things off and freshen up before heading out. They were polite, genuine and friendly. Nice, new rooms that were very comfortable and clean. Beautiful and modern bathroom and comfortable bed. Excellently located about a 5 min walk from train station and plenty of entertainment and food options around. I love this hotel!- I’ll definitely stay here again!
Stayed 1 night in Mar 2024
Response from Christian on Mar 11, 2024
Dear Troy,Thank you for your amazing review! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. It's fantastic to know that our staff went above and beyond to accommodate your needs and that you found our rooms comfortable, clean, and well-equipped.We take pride in our convenient location and are delighted that you enjoyed the nearby entertainment and dining options. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay. Thank you for choosing us!Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Saghar

Liked: Cleanliness, property conditions & facilities
It was convenient
Stayed 2 nights in Feb 2024
Response from Christian on Mar 2, 2024
Dear Saghar,Thank you for your feedback! We're glad to hear that you found your stay convenient. If there's anything specific you like or any areas where we can improve, please feel free to let us know. We're always striving to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future!Warm regards,Christian RomuloAssistant Manager, Guest Service

6/10 Okay

Saki

Business traveller
Disliked: Property conditions & facilities
The hotel building wasn't even completed facility. Lots of areas were still under construction, and there were not enough sign to access to the reception. We had to walk around the ground floor with our stuff wasn't pleasant.
Stayed 2 nights in Feb 2024
Response from Christian on Mar 2, 2024
Dear Saki,Thank you for sharing your feedback following your recent stay with us. We appreciate your candidness and apologize for any inconvenience caused by the ongoing construction work at our hotel.We sincerely apologize for the lack of signage directing you to the reception area. Your comments highlight areas where we need to improve, and we will certainly address these concerns with our team to ensure a smoother and more pleasant experience for our guests.Please know that your feedback is invaluable to us, and we are committed to making the necessary adjustments to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with the excellent service and facilities that you deserve.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Olivia

Liked: Cleanliness, property conditions & facilities
We were in town for the TS concert and didn’t know where would be a great place to pick but Citadines Walker was so good to us. They made us feel like we were the only guests there and were incredibly helpful! I would absolutely stay there again!
Stayed 5 nights in Feb 2024
Response from Jone Vuli - Assistant Guest Service Officer on Feb 28, 2024
Dear Olivia,Thank you sincerely for taking the time to share your positive experience with us. We're delighted to hear that your stay at Citadines Walker exceeded your expectations, especially during such a special occasion like the Taylor Swift concert.Ensuring our guests feel valued and well cared for is at the core of our hospitality philosophy, and it's gratifying to know that our team's dedication to providing exceptional service left such a positive impression on you.Your kind words serve as a testament to our commitment to excellence, and we would be honored to welcome you back for another memorable stay whenever your travels bring you back to town.Thank you once again for your feedback and for choosing Citadines Walker. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to reach out to us. We look forward to the opportunity to host you again soon.Warm Regards,Jone VuliAssistant Guest Service Manager

4/10 Poor

Mei Lian

Travelled with group
Liked: Cleanliness
No room service on weekends.
The room looked comfortable m. But we were not told there’s no room service over the weekend. Our room was not cleaned and tidy. We need to call reception for clean towels, extra toilet rolls and to rake away some of our rubbish. Spotted some stains on the bedsheets too.
Stayed 3 nights in Feb 2024
Response from Jone Vuli - Assistant Guest Service Officer on Feb 26, 2024
Dear Mei Lian,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply apologize for the inconvenience you experienced during your visit.We regret that our communication regarding weekend room service was not clear, and we apologize for any inconvenience this may have caused. Your comments regarding the cleanliness of your room are certainly concerning, and we have already addressed this issue with our housekeeping team to ensure that such oversights are not repeated in the future.Please be assured that we take your feedback seriously and will use it to improve our services and communication processes. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.If you have any further concerns or feedback, please do not hesitate to reach out to us directly.Warm Regards,Jone VuliAssistant Guest Service Officer

10/10 Excellent

Kanchana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, friendly staff, good location and close to the train station.
Stayed 2 nights in Feb 2024
Response from Christian on Feb 25, 2024
Dear Kanchana,Thank you for your recent stay at Citadines Walker North Sydney and for sharing your feedback with us.We are pleased to hear that you found our hotel to be clean and that our staff provided friendly service throughout your stay. Additionally, we are glad that you appreciated our convenient location, especially being close to the train station, which made getting around the area easier for you.We strive to provide all our guests with a comfortable and enjoyable experience, and we are delighted to hear that we met your expectations in these areas.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

6/10 Okay

Peter

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Just opened September 2023 and still has some issues with reservations, housekeeping, room amenities and there is no dining within the hotel, but location is great with many dining options and supermarkets within 2 minutes walk.
Stayed 3 nights in Feb 2024
Response from Christian on Feb 24, 2024
Dear Peter,Thank you for choosing to stay at Citadines Walker North Sydney and for sharing your feedback with us.We sincerely apologize for any inconveniences you experienced during your stay, especially regarding reservations, housekeeping, and room amenities. As a newly opened hotel, we are continuously working to address these issues and improve our services to provide a more seamless experience for our guests.We understand the importance of having dining options available within the hotel, and while we do not currently offer this amenity, we are glad to hear that you found the location convenient with many dining options and supermarkets nearby.Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your patience and understanding as we work towards enhancing our guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

ROSEMARY

Liked: Cleanliness, property conditions & facilities
The staff were all very friendly and helpful with information regarding travelling around.
Stayed 5 nights in Feb 2024
Response from Christian on Feb 23, 2024
Dear Rosemary,Thank you for staying with us at Citadines Walker North Sydney and for taking the time to share your feedback.We are thrilled to hear that you found our staff to be friendly and helpful during your stay. Providing excellent customer service and assisting our guests with any information they may need to make their travels more enjoyable is a top priority for us. We are delighted that our team members were able to meet your expectations in this regard.Please know that your kind words will be shared with our staff as recognition of their efforts to make your stay memorable.We appreciate your feedback and look forward to welcoming you back to our hotel in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service