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Reviews of The Residences at Sun Peaks Grand

4 out of 5
The Residences at Sun Peaks Grand
3240 Village Way, Sun Peaks, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 119 reviews" "
Rating 8 - Good. 38 out of 119 reviews" "
Rating 6 - Okay. 6 out of 119 reviews" "
Rating 4 - Poor. 5 out of 119 reviews" "
Rating 2 - Terrible. 0 out of 119 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alison Ying

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time here. Always here whenever in our family ski trip
Stayed 3 nights in Mar 2024
Response from Front Office on Apr 9, 2024
Dear Ms. Ying,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre

10/10 Excellent

Freya, KIRKLAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location at the base of the slopes. Swimming pool and hot tubs were amazing. Really spacious 2 bed 2 bath suite with full equipped kitchen and comfy beds.
Stayed 4 nights in Feb 2024
Response from Front Office on Feb 24, 2024
Dear FreyaThank you for choosing to stay with Sun Peaks Grand and for sharing your experience regarding your recent stay with us. We were delighted to read that you had a very enjoyable experience here at the hotel and in Sun Peaks. We do take pride in our service and spacious guestrooms, and we certainly do appreciate your acknowledgment of that. We do hope to welcome you back when you next have an opportunity to visit Sun Peaks. Best regards,Sun Peaks Grand Hotel & Conference Centre

4/10 Poor

Bryson

Liked: Room comfort
Disliked: Cleanliness, staff & service
Not a 4* and forget the +! Its a 3 with issues!
You enter through a very dirty, dusty, unvacuumed side entry. Get into an elevator with broken flooring, dirty walls and a non functional security system. You arrive to your floor and exit into another dusty unvacuumed hallway with dirty dishes stacked outside doorways. (the dirty dishes where still there the next day) Upon entry to the unit. It smelled ... unused. floor was NOT clean as gravel and sand was visible on the carpet. Kitchen was about as tidy as my 15 yr old would leave it. (counters poorly wiped, stuff missing or put away "sorta") Bedrooms had old beds! The kind of bed where you sleep in the trough on either side and never meet over the ridgeline down the middle. We checked in Thursday and left Monday. Our room was serviced once in that period. They made the bed and tidied, didn't vacuum and didn't clean the bathroom (toilet bowl stains remained the entire visit). The empty shampoo and conditioned containers were not replaced and the empty loo roll was not filled. (ladies bring your own shampoo and conditioner as the ones provided are single use for a couple!) Clearly I wasn't pleased. We paid a premium for a 4*+ resort and got a solid 3* overpriced experience. its just not being maintained! you pay for parking in a parking garage full of dirt and dust from last winters gravel roads. 6 months to sweep up the dirt in the parking garage and its just not done.
Stayed 4 nights in Aug 2023

6/10 Okay

Jason

Stayed 3 nights in Apr 2023

8/10 Good

Graham

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities
We love Sun Peaks and we always enjoy the Grand with our kids. This time our expectations exceeded our experience unfortunately. We noticed that the hotel common areas and pool deck/pool water were not clean. And that the hotel needed some TLC. And a few other guests that we spoke with shared the same feedback with us.

10/10 Excellent

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
manager went above and beyond to ensure our stay was fantastic!

8/10 Good

Jerica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Valerie Hunter on Aug 2, 2022
Good morning Jerica, Thank you for taking the time to rate the Residences. We appreciate feedback to share with our team. Looking forward to your next visits.

8/10 Good

Katherine, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always love staying at the Residences. There are some things that are not as good but with staffing shortages, we understand. Cleanliness, particularly of the shower is one of them. The sink in the kitchen had a major leak. But otherwise, great stay.
Stayed 3 nights in Feb 2022
Response from Valerie Hunter on Feb 28, 2022
Thank you for staying with us in the Residences. We are sorry to hear that your stay wasn't up to the standard from the past. We appreciate the feedback and will note these deficiencies with the appropriate departments.

8/10 Good

Karan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, mattress were old and not comfortable
Stayed 3 nights in Oct 2021

10/10 Excellent

Ronald

Stayed 3 nights in Sep 2021

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacay
We stayed 6 nights in a one bedroom suite and had an amazing stay! Plenty of room for the three of us our suite had all the amenities you would need for 6 nights and days. Even though the hotel was short staffed you wouldn’t have know it. The pool and hot tub area was perfect for relaxing and playing. We look forward to our next stay and will never forget the room number we stayed in.
Stayed 5 nights in Aug 2021
Response from Valerie Hunter on Aug 24, 2021
Thank you so much for the wonderful comments. We are so thrilled you enjoyed Sun Peaks Residences. We look forward to you coming back next summer.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spacious rooms
Stayed 3 nights in Aug 2021
Response from Valerie Hunter on Aug 24, 2021
Thank you for the 5 out of 5, we appreciate you choosing us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice spacious suite with kitchen.
The suite was really nice and spacious. We loved it and will definitely come back again.
Stayed 4 nights in Dec 2020
Response from Joshua Beecham - Duty Manager, Front Office on Jan 19, 2021
Thank you for rating your most recent experience while staying with us at the Sun Peaks Grand Hotel. At Sun Peaks Grand, our goal has always been to elevate the guest experience and we are thrilled to hear we met our goal and delivered a delightful experience during your stay. Should your travels ever find you back in Sun Peaks, we hope to have the opportunity to welcome you back as our valued guest.

4/10 Poor

Ramneek

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We wanted a somewhat close weekend away and it was our first time staying at Sun Peaks. The hotel was great and very accommodating
Stayed 3 nights in Jul 2020
Response from Joshua Beecham - Reservations Supervisor on Sep 6, 2020
Thank you for taking your time to provide us with your valuable feedback regarding your stay. We are thrilled to hear that you enjoyed your stay. We hope that you had a relaxing time and look forward to welcoming you back soon.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was tremendous. The condo was lovely. I wouldn’t hesitate to recommend the property to friends.
Stayed 2 nights in Aug 2020
Response from Joshua Beecham - Reservations Supervisor on Aug 28, 2020
Thank you for taking the time to provide us with your feedback from your recent stay at the Residences at Sun Peaks Grand. We are pleased to see that you enjoyed your time with us and sincerely hope that your experience at Sun Peaks was relaxing and pleasant.

10/10 Excellent

Beatrice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun Peaks at its best at wildflower season
Love to visit for hiking and golfing. Perfect stay a way from home in BC
Stayed 4 nights in Aug 2020
Response from Joshua Beecham - Reservations Supervisor on Aug 28, 2020
Thank you for taking the time to provide us with your feedback from your recent stay at the Residences at Sun Peaks Grand. We are pleased to see that you enjoyed your time with us and sincerely hope that your experience at Sun Peaks was relaxing and pleasant.

8/10 Good

YIYONG

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Joshua Beecham - Reservations Supervisor on Aug 11, 2020
Thank you for taking the time to provide us with your feedback from your recent stay at the Residences at Sun Peaks Grand. We are pleased to see that you enjoyed your time with us and sincerely hope that your experience at Sun Peaks was relaxing and pleasant.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, we all enjoyed ourselves.
Stayed 2 nights in Jul 2020
Response from Rosie on Jul 30, 2020
Thank you very much for taking the time to give us your feedback. We are very happy to hear you had such a great stay! We will look forward to welcoming you back to Sun Peaks soon.

8/10 Good

John, Bellingham, WA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed coming here for years. Two disappointments this time: 1. We were placed in room 1311 in the Residences, which is essentially on top of Morrissey pub and makes sleeping next to impossible. We asked to be moved but got NO response from the manager, which was very disappointing 2. Hot tub jets appear to be broken, in all the tubs. Not a big deal, but still not on par with prior experiences
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Staff at checkin was friendly, 2 room suite is way, way over priced for what it is, they hosed us because there was a freestyle competition on the hill and availability was limited. Sun Peaks is a great hill, tons of terrain and friendly staff, sushi place is great, bring your cash and credit cards, food is more expensive than Whistler.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use more cutlery, dishes, etc. Also a shelf or something in the shower for shampoo instead of the floor. Overall the condo was clean and comfortable.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun Peaks Summer
Absolutely fantastic
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ski weekend in a fabulous hotel right on the mountain!
Stayed 3 nights in Mar 2019
Response from Nichole - Reservations on Apr 19, 2019
Thank you for choosing Sun Peaks! We appreciate your feedback! W hope to see you again soon!

4/10 Poor

Djordje

Here we go, my first negative review in 15 years of traveling the world. Not the first negative experience, but the first one I'm compelled to right about. "The Residences at Sun Peaks Grand" was advertised as a 4 star hotel with 4.6 (superb?!) feedback. I was looking forward to having my family enjoy hotel's amenities, but what we found when we got there was not what I expected. The stay wasn't a total disaster but it was far enough from "superb" that I have to say 'buyer beware'. The Good: - the staff is very pleasant as you can expect from Canada's ski resorts; very nice and easy to talk to; The Bad: - buildings adjacent to the main building are not quite ski-in/ski-out and you'll need to walk for 5min or so from the chair lifts - when asked if they can provide slippers with bathrobes, they said "we don't do that"; I have never seen/heard this at a 4-star hotel before; - the pool (outdoors) is very old and run-down; it is in a dire need of a remodel; very sub-par for a 4-star facility; - the game room: out of 6 arcades, only 1 1/2 worked The Ugly: - leaky toilet in the room, making noises all night; - construction everywhere - out of 4 hot-tubs, 2 were non-functional - sauna was closed/non-functional, which is a big deal for me on a ski trip; - nobody at the front desk in our building (only in the main building) and due to construction, no way to get to the main building except to walk outside of the hotel (3-5min walk through the snow);
Stayed 4 nights in Nov 2018
Response from Cheri on Nov 29, 2018
Dear Djordje, Thank you very much for your candid review of your recent stay at our residences. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Some areas we are still working on, hot tubs and sauna. We hope to have these back in use soon. I have forwarded off to the company that services our games room and those machines have been attended too. We do truly appreciate your time and your thoughts. Only with feedback like your's can we strive to improve with every guest. Please accept my sincerest apologies. And I hope you will come stay with us again in the future

10/10 Excellent

Ann, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the mountains
Excellent location to get away for a relaxing weekend. Walks in the area beautiful.
Stayed 2 nights in Sep 2018
Response from Cheri on Sep 6, 2018
Thank you for the wonderful review! We are so very glad you had a relaxing and enjoyable weekend. See you again soon.

8/10 Good

Ken, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient location. Easy walking distance to everything. No need for a car. Hotel is comfortable, clean and well stocked. Pool is small for the size of hotel. Can't imagine what its like after a day of skiing. Must be jam packed. Would definitely stay here again. Staff was very responsive when we asked for anything. Could use a little updating but I believe that is happening right now.
Stayed 2 nights in Aug 2018
Response from Cheri on Aug 30, 2018
Thank you for taking the time to write such a detailed and thoughtful review of Sun Peaks Grand Hotel & Conference Centre. All of your comments and observations are very much appreciated and have been shared with the entire Team here at the hotel. We are delighted you chose to stay with us during your time in Sun Peaks and we hope that we are able to welcome you back once again when your travels find you in this beautiful part of the world.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Cheri on Aug 25, 2018
Thank you for your review and for choosing Sun Peaks Grand Hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The visit was great but the check in process was terrible. Had to wait for at least 20 minutes to check in. There was a big line up for people to check in and they only had 2 people working the check in.
Stayed 2 nights in Aug 2018
Response from Cheri on Aug 25, 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the check in experience. We will most certainly be reworking our schedule to ensure this type of situation is addressed.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Great location, very comfortable two bedroom condo. Right in the middle of everything but nice and quiet.
Stayed 3 nights in Jul 2018
Response from Cheri on Aug 25, 2018
************************************************************************************ What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
The residence were amazing and so was the restaurant. We were not expecting much in the summer and this was just a pit stop but we really enjoyed our stay.
Stayed 2 nights in Jul 2018
Response from Cheri on Aug 25, 2018
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the mountain views!. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Bob, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Stayed 2 nights in Jul 2018
Response from Cheri on Aug 25, 2018
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations! Hope to see you soon

8/10 Good

Pam

Liked: Cleanliness, staff & service, room comfort
Big hotel long walk to get to pool, shower didn’t drain and the tv in the bedroom wasn’t working. Very nice room and we loved the in room laundry. We will definitely stay again but next time we will stay closer to the pool
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved the resort! Beautiful get-away!!
Stayed 3 nights in May 2018

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a family vacation!
Beautiful accommodations. Great resort and village for a Family ski vacation.
Stayed 3 nights in Jan 2018

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right in middle of ski village
Loved the hotel & the position of the hotel, the only negative was that our king bed was broken so the 1st night was very uncomfortable
Stayed 3 nights in Dec 2017

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a Break?
Beautiful area, beautiful hotel and a beautiful quiet, relaxing experience away from the daily grind. Thank you Sun Peaks Grand Hotel.
Stayed 1 night in Oct 2017

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time! Thanks
Great place and atmosphere in the village is amazing.
Stayed 1 night in Oct 2017

10/10 Excellent

barb, vancouver island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the residences. Had a beautiful suite.
Spotless Had every amenity possible. Not one complaint ! Thankyou Grand @ Sunpeaks !
Stayed 2 nights in Oct 2017

10/10 Excellent

Donna, Houston, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Residences are worth the $
We booked a room in the Residences and could not have been happier with the room. It was very large, and having a washer/dryer was a real plus. We also enjoyed cooking for ourselves in the room. It would be nice if some basic supplies like cooking oil or salt & pepper were provided. Other than that, it was a great night's stay.
Stayed 1 night in Sep 2017

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun peaks getaway
Nice location for a weekend getaway, clean modern room and facilities
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017