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Reviews of Fairfield Inn & Suites by Marriott St. John's Newfoundland

4 out of 5
Fairfield Inn & Suites by Marriott St. John's Newfoundland
199 Kenmount Rd, St. John's, NL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1007 reviews" "
Rating 8 - Good. 274 out of 1007 reviews" "
Rating 6 - Okay. 57 out of 1007 reviews" "
Rating 4 - Poor. 21 out of 1007 reviews" "
Rating 2 - Terrible. 17 out of 1007 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent as far as service from staff, location on the main street and price. Some disappointment in lack of robes in the room, especially for a King suite as well as the offerings for breakfast. Break fast had scrambled eggs, turkey bacon and hash browns for hot foods. Waffle irons and juice dispensers not in operation at the time not alternatives provided. The Quality Inn in Gander had a sit down service hot breakfast for more offerings that was served to you for comparable room rate.
Stayed 2 nights in May 2024
Response from erinp on May 24, 2024
Thank you!

10/10 Excellent

Patty

Travelled with family
The pool and water slide r great as is the free breakfast.
Stayed 1 night in May 2024
Response from Erin Power on May 24, 2024
Thank you

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included a good breakfast
Stayed 1 night in May 2024
Response from Erin on May 24, 2024
Thank you

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and slide were a lot of fun, and the included breakfast was delicious - just both were incredibly crowded with young children!!!
Stayed 1 night in May 2024

10/10 Excellent

Rey, Edmonton

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from erin on May 22, 2024
Thank you

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. The pool was the perfect temperature so the kids enjoyed it a lot. Definitely recommend.
Stayed 3 nights in May 2024
Response from Erin on May 22, 2024
Thank you

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spacious room was great and my son loved the pool
Stayed 1 night in May 2024
Response from Erin Power on May 14, 2024
Thank you

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
staff was very friendly and helpful in every way. the room was very comfortable and clean. our stay was very enjoyable in every was.
Stayed 2 nights in May 2024
Response from ErinP on May 14, 2024
Thank you

10/10 Excellent

Trinda

Stayed 1 night in May 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent
Stayed 2 nights in Apr 2024
Response from erinpower on May 1, 2024
thank you

10/10 Excellent

Meagan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent!
Stayed 2 nights in Apr 2024
Response from Erin Power on May 1, 2024
thank you

10/10 Excellent

Michele

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! We enjoy staying here every time we visit St.John’s
Stayed 2 nights in Apr 2024
Response from ErinP on Apr 29, 2024
Thank you, we we look forward to your next stay

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Apr 2024
Response from Erin on Apr 29, 2024
Thank you

8/10 Good

Jason

Stayed 3 nights in Apr 2024
Response from ErinP on May 14, 2024
thank you

8/10 Good

Martin

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff very nice.
Stayed 1 night in Apr 2024
Response from Erin P on Apr 29, 2024
Thank you

8/10 Good

William, Labrador City

Travelled with partner
Nice hotel in a good location. We stayed for 6 nights and were told on check in that the room would be done every other day. It was done once. I personally think rooms should be done every day especially for the price we pay for accommodation these days. We had to call every day to get fresh towels and such.
Stayed 6 nights in Apr 2024
Response from ErinP on Apr 15, 2024
thank you for the feedback, we will follow up with our leadership team.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ErinP on Apr 15, 2024
Thank you!

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from erinp on Apr 19, 2024
Thank you

10/10 Excellent

Victoria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here very much! Definitely recommend!
Stayed 4 nights in Apr 2024
Response from ErinP on Apr 19, 2024
Thank you

6/10 Okay

Melanie

Travelled with family, Travelled with family and small children
Paid more expensive rate than other hotels to enjoy the water side and pool but it was too cold to enjoy
Stayed 2 nights in Apr 2024
Response from ErinP on Apr 19, 2024
Thank you for the feedback, we will share this with our leadership team

6/10 Okay

Wanda

Stayed 2 nights in Apr 2024
Response from ErinP on Apr 26, 2024
thank you

10/10 Excellent

Gail

All good
Stayed 1 night in Apr 2024
Response from Erin Power on Apr 19, 2024
thank you

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Rooms were very clean
Stayed 1 night in Apr 2024
Response from ErinP on Apr 10, 2024
Thank you !

10/10 Excellent

DOREEN

Stayed 3 nights in Apr 2024
Response from Erin Power on Apr 29, 2024
Thank you

2/10 Terrible

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel was overrun by kids who were mostly unsupervised. Parents were too busy in the lobby with open alcohol until almost midnight, maybe longer. Had to complain because there was kids in the hallway next to our room with hockey sticks hitting a ball against the wall, one parent seen it and said "hallway hockey, awesome" I couldn't believe they would see that and not intervene considering it was after 10pm. Pool was crowded the entire time, we could not get close to it, it had to have been over the maximum capacity as it was. Front desk were not very empathetic to the complaint. They didn't tell the kids or parents to be mindful of other guests. I seen multiple service people just turn a blind eye to it. I had more reservations made which I cancelled because that was absolutely a waste of money for a stay that we couldn't enjoy and just basically had to stay in our room and try to sleep with all the chaos going on. Will not be back. Will not recommend. There has to be more in place when you accommodate these teams. I understand they are kids but we're paying for a stay and expect to make use of the amenities offered. Everyone else shouldn't have to suffer because hotel staff cant ensure safety standards aren't met.
Stayed 1 night in Apr 2024
Response from ErinPower on Apr 10, 2024
thank you for the feedback, we will review this with our leadership team.

4/10 Poor

Bernard

Disliked: Cleanliness
Upon entering the room, all I could see was a giant stain in the middle of the floor. Dirt and crumbs over the carpet. In the washroom someone had used the toilet that wasn’t flushed for our 3 night stay. The Fairfield was once our favourite hotel to stay at, but after this experience we will most likely look to stay somewhere else.
Stayed 3 nights in Mar 2024
Response from ErinP on Apr 4, 2024
Thank you for the feedback, we will follow up with our housekeeping team.

8/10 Good

Lynn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. Though the tv in our room would not connect to the central cable service. Though a maintenance person did show up and say he would need to investigate how to resolve the issue and would return, we received no follow up from that point on, and gave up on it. The rest was fine.
Stayed 3 nights in Mar 2024
Response from ErinP on Apr 4, 2024
Thank you for the review, we will follow up with the maintenance team to see what had happened here.

8/10 Good

Dermot

Travelled with partner
Hated the carpeting on the second floor hallway.
Stayed 2 nights in Mar 2024
Response from ErinP on Apr 1, 2024
thank you for the review, we will share your feedback with our leadership team.

10/10 Excellent

Sandra

Travelled with partner
Liked: Amenities
Excellent breafkfast! Friendly staff!
Stayed 1 night in Mar 2024
Response from ErinP on Apr 1, 2024
thank you!

8/10 Good

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from ErinP on Mar 26, 2024
Thank you

8/10 Good

Bessie

Stayed 1 night in Mar 2024
Response from Erin on Apr 19, 2024
thank you

10/10 Excellent

Judy

Stayed 1 night in Mar 2024
Response from Erin on Apr 10, 2024
Thank you

8/10 Good

danny

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel. pleasant staff. clean accommodations. quiet.
Stayed 2 nights in Mar 2024
Response from ErinP on Mar 26, 2024
Thank you

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Quite comfortable
Stayed 2 nights in Mar 2024
Response from ErinP on Mar 19, 2024
thank you

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 2 nights in Mar 2024
Response from ErinP on Mar 14, 2024
thank you

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice quiet, kids loved the pool. Breakfast was lovely.
Stayed 1 night in Dec 2023
Response from ErinP on Mar 12, 2024
Thank you

10/10 Excellent

David

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from ErinP on Mar 12, 2024
thank you

10/10 Excellent

Chanuka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best locations in St. John’s Newfoundland
Stayed 1 night in Feb 2024
Response from ErinP on Mar 5, 2024
thank you

10/10 Excellent

Afolabi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated and great service. If you plan to use the slide and pool, be sure to ask if it’s available before booking.
Stayed 1 night in Feb 2024
Response from erinp on Mar 5, 2024
Thank you!!

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean and staff were accommodating with changes to length of stay.
Stayed 4 nights in Feb 2024
Response from Erin on Mar 12, 2024
Thank you

10/10 Excellent

June

Stayed 1 night in Feb 2024
Response from ErinP on Mar 21, 2024
thank you

2/10 Terrible

Joshua

Travelled with partner
NOISE - there were kids playing hockey in the hallways on the 5th floor. We asked them twice to keep the noise down. We also made two calls to the front desk. Will not book again.
Stayed 1 night in Feb 2024
Response from ErinP on Feb 21, 2024
Thank you for your review,

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but it would be nice to have a restaurant instead of going out to eat.
Stayed 1 night in Feb 2024
Response from erinp on Mar 12, 2024
Thank you

6/10 Okay

Darren

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Finally no vehicle break ins.... Staying with my daughter who was playing in a tournament .Was shocked to wake up saturday morning with no hotel staff to prepare breakfast: no shows A very big attraction level for this hotel....
Stayed 3 nights in Feb 2024
Response from ErinP on Feb 21, 2024
Thank you for the review, we understand that the staff not showing up for the shift, really effected things.We are happy that we where able to get staff in as quick as possible to cover it.

10/10 Excellent

Craig

Stayed 2 nights in Feb 2024
Response from ErinP on Mar 12, 2024
Thank you

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Feb 2024
Response from Erin Power on Mar 12, 2024
Thank you

8/10 Good

Tyrone, Grand Falls windsor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel and great service from hotel staff .
Stayed 2 nights in Feb 2024
Response from ErinP on Feb 6, 2024
Thank yo

8/10 Good

Cheryl

Travelled with family
Liked: Amenities, property conditions & facilities
Awesome hotel, clean, quiet nice pool and exercise area. The only complaint would be the breakfast could be better.
Stayed 1 night in Feb 2024
Response from Erin Power on Feb 6, 2024
Thank you

10/10 Excellent

Rita Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ErinPower on Feb 1, 2024
Thank you

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Stay here often, and service and value is quite good … staff are always pleasant and polite… we’ll be back for sure!! John
Stayed 2 nights in Jan 2024
Response from ErinPower on Feb 1, 2024
Thank you