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Your kitchen is inconsistent. Some meals were excellent; but, I got food poising last night and your salt fish cakes earlier this week were the worst food I’ve ever tasted!!!
Besides they need new carpets in the rooms it was a pleasure to stay at this hotel staff are very friendly.
Breakfast I was not a big fan of but I saw others eat with pleasure .. so I might be the odd man out.
Will I go back yes I would
Poul
Stayed 3 nights in Mar 2024
Response from Heather on Mar 29, 2024
Dear Poul Thank you for staying with us and for your feedback
Only thing I was not happy with was having to pay an additional $25 plus tax for parking.
Joann
Stayed 1 night in Mar 2024
Response from Heather on Mar 3, 2024
Dear JoannThank you for staying with us and for the rating. Our parking charge is 15 + tax not 25. The parking charge is listed on Expedia website and all downtown hotels charge for parking.
The staff was pleasant and accommodating, got an early check in which I appreciated! It’s also so close to everything in St. John’s. The downtown core of any city comes with its downsides & there was many times in my 3 nights I was approached by homeless & even saw someone in the parkade checking cars.. this is not the properties fault at all just don’t leave anything in the car in the area!
Kayla
Stayed 3 nights in Feb 2024
Response from Heather on Feb 14, 2024
Dear Kayla Thank you for choosing the Delta and for your feedback. And thank you for your understanding with regards to the vulnerable sector of society. We are awaiting a part to ensure the garage door to the parkade can remain closed.
6/10 Okay
Arthur
Travelled with family
Feb 11, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Wasnt aware of parking xtra
Room wasn't fully cleaned, beer caps and bar wrappers left in room feom someone else.
Arthur
Stayed 2 nights in Feb 2024
Response from Heather on Feb 14, 2024
Dear Arthur, Like all downtown hotels, there is a charge for parking and this information is both on our website and the Expedia/Hotels.com website. I am very sorry to learn of the Room condition and will certainly follow up.
8/10 Good
Curtis
Travelled with partner
Feb 11, 2024
Liked: Amenities
The parking was very confusing
As It seemed that I had to pay for Parking which I did and on my way out I meet the Gentleman and he told me that Parking was free for people who stayed at the hotel. I did not have time to go back in and question it
But if it was free I paid $15:75 for no reason which I am not happy about.
Other then that , our stay was great
Curtis
Stayed 1 night in Feb 2024
Response from Heather on Feb 14, 2024
Dear Curtis Thank you for your feedback. I am sorry for your experience. Not sure who you were speaking with. Perhaps a parking attendant of the connecting office tower but parking is not free for hotel guests. We do not own or operate the garage. All downtown b hotels charge for parking and this information is on both the hotel website as well as Expedia/Hotels.com site. Glad your stay was great notwithstanding and hope to welcome you again in future.
We had a great stay here and the starbucks was an added bonus. We enjoyed the hot tub and the pool. Everyone was extremely nice and helpful. I did notice how the closet door was missing in our room and the grab bars in the showers were very rusty. Our toilet never flushed right first or last even though they tried to fix it for us. The amt of garbage out around the main doors was really bad looking. It was there for the 4 nights we stayed. Never touched. As well the same dirt was on the lobby mats by the sofas for the whole time we were there so obviously not cleaned for atleast 4 days. Such a beautiful hotel. Just needs a little added touch.
Verified traveller
Stayed 3 nights in Jan 2024
Response from Heather on Feb 15, 2024
Thank you for staying with us and for your feedback. We will certainly follow up.
10/10 Excellent
Beverly
Jan 14, 2024
Beverly
Stayed 1 night in Jan 2024
Response from Heather on Jan 16, 2024
Dear Beverly,thank you for staying with us and for the excellent rating
The Staff went above and beyond to make our stay a nice one! I stayed at many hotels in St John's because getting a flight closer to my parents in Gambo is expensive..It's was a Anniversary celebration as well during this stay...I will pick this hotel over other fine ones in the future..They are Awesome!
Monica Lee
Stayed 1 night in Dec 2023
Response from Heather on Jan 4, 2024
Dear Monica,Thank you for taking the time to share your stay experience following your recent stay. I am delighted to read your words about our team and we look forward to welcoming you again in the future.
4/10 Poor
natasha
Dec 28, 2023
natasha
Stayed 1 night in Dec 2023
Response from Heather on Jan 19, 2024
Dear Natasha, Thank you for choosing the Delta. We are sorry to see such a low score and hope to have an opportunity to better serve you in the future.