Sports facility

Reviews of Tru By Hilton Spokane Valley, WA

3 out of 5
Tru By Hilton Spokane Valley, WA
13509 E. Mansfield Ave., Spokane Valley, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 299 out of 433 reviews" "
Rating 8 - Good. 77 out of 433 reviews" "
Rating 6 - Okay. 29 out of 433 reviews" "
Rating 4 - Poor. 19 out of 433 reviews" "
Rating 2 - Terrible. 9 out of 433 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Liaza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing but breakfast options were not so great.
Stayed 2 nights in May 2024
Response from Customer Care Team on May 17, 2024
Liaza, we greatly appreciate your choice to stay with us at Tru by Hilton Spokane Valley and your positive rating of our hotel - thank you very much! It is always a pleasure to receive positive feedback, but it's gratifying to hear you recognize our staff. Our dedicated team is committed to guest comfort and satisfaction and truly breathes warm hospitality into every aspect of our hotel and makes it a great place to stay; we are thrilled you had a fantastic impression of our staff. We apologize that our breakfast failed to impress you as much. We are constantly working to improve our facilities and services, and your feedback is valuable as it helps us in that effort. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to exceed your expectations on your next visit. Thank you for staying with us on this journey. Have a safe trip!Best, Grant GuinnGeneral Manager

2/10 Terrible

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on May 11, 2024
Hi Tracey, We are disappointed you did not have a wonderful stay with us. We aim to provide memorable experiences for our guests, but it's clear from your rating of our hotel that we did not achieve the said task with you, and we are sorry for any inconvenience caused. Guest comfort and satisfaction are of utmost importance to us, and we take poor experiences very seriously. We would appreciate any feedback you could provide to improve, as we'd love to rectify any issues and share a more enjoyable experience on a future visit. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We appreciate it.Best, Grant GuinnGeneral Manager

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to shopping and the freeway. Priced well, free breakfast is nice but could have a couple of more options. Nice rooms, no coffe or microwave but not a big deal. All in all, definitely would stay there again.
Stayed 1 night in May 2024
Response from Customer Care Team on May 8, 2024
Dear Bob, It is great to receive feedback from you regarding your recent stay at Tru by Hilton Spokane Valley, and we are thrilled to know you had a positive overall impression of your visit. We strive to offer our guests the opportunity to stay in the heart of Spokane Valley at a reasonable price, and we are happy to see that reflected in your experience. We are glad that our hotel's proximity to shopping and the freeway was convenient for you, and we hope you enjoyed exploring the local activities and navigating the city from our cozy base near CenterPlace Regional Events Center, the Centennial Trail, Spokane Valley Mall, and more. We are also pleased to hear you liked the rooms and appreciated our complimentary breakfast offering - thanks so much for supporting our product/service! At our hotel, we always welcome constructive feedback, as this allows us the opportunity to enhance future guest satisfaction. We have noted your suggestion for breakfast and assure you that we will keep it in mind for future improvements. We apologize for any inconvenience caused by the lack of in-room conveniences such as coffee or microwave, and we thank you for your understanding. Unfortunately, Hilton brand standards prohibit the hotel from providing microwaves or coffee makers in our guest rooms. However, by making premium Lavazza coffee available 24/7 in the lobby, we can provide a more extensive selection and higher quality offering of premium Italian coffee. Also, we have a public microwave in the hotel's lobby area for our guests' use. We hope this information is helpful, and we look forward to delighting you with an even better stay during your next visit. Thank you for making us your hotel of choice in the city. We are grateful to have you as a valued guest. Safe travels!Best, Grant GuinnGeneral Manager

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Staff was friendly. Great coffee and breakfast was good. It would be nice to hace cleaning service every day instead of every other day. Overall, good stay. Would recommend! 👍
Stayed 3 nights in May 2024
Response from Customer Care Team on May 8, 2024
Thank you for staying with us at Tru by Hilton Spokane Valley, Luis! We sincerely appreciate your positive rating and your valuable thoughts about your stay. We are committed to making every possible effort to provide a comfortable and welcoming atmosphere for our guests, and it's a pleasure to read you found our property clean and quiet and the staff friendly. We are also happy to know you enjoyed our coffee and breakfast offerings. We strive to ensure your satisfaction with all elements of your stay, and we thank you for sharing your suggestion regarding our room cleaning service. Kindly note that our housekeeping is tailored to your comfort, and you can always request additional cleanings during your stay. To schedule, please call the front desk. Despite this, we are glad you had a good stay overall. We are grateful for your recommendation and hope to welcome you back soon for an even better experience at our hotel in Spokane Valley. Thank you for making us your preferred choice on this journey. Safe travels!Best, Grant GuinnGeneral Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
y
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 30, 2024
Dear Thomas, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best, Grant GuinnGeneral Manager

8/10 Good

Stephanie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot games for families with kids to play in the lobby!
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 30, 2024
Thank you for the positive rating, Stephanie! We are grateful that you've taken a moment to share your recent experience at Tru by Hilton Spokane Valley, and we are delighted to hear you appreciated the fun games we provide in the hotel lobby for the enjoyment of our valued guests. As a family-friendly hotel, we aim to create a welcoming and enjoyable environment conducive to both adults and our younger guests. We hope you had a wonderful time playing the lobby games and that they added to your overall experience at our hotel. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We hope to see you again soon. Thank you for choosing to stay with us on this journey. Safe travels!Best, Grant GuinnGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Salt water pool, friendly staff, good breakfast, but wish we had a microwave in the room...
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Apr 25, 2024
Thank you for staying at Tru by Hilton Spokane Valley and giving us a 5-star review, Andrew! We sincerely appreciate your business and your generosity with the rating. We are happy to hear you enjoyed our pool and breakfast offering, and it's great to know that our friendly staff left a positive impression on you. We regret your disappointment with the lack of a microwave in the room and apologize for any inconvenience caused. Unfortunately, Hilton brand standards prohibit the hotel from providing microwaves in our guest rooms. However, we have a public microwave in the hotel's lobby area for our guests' use. We hope this aspect of your visit did not take away from your overall experience too much. Thank you for allowing our team to serve you during your travels. It was our pleasure to host you, and we're excited to have you back for another positive experience. Safe travels!Best, Grant GuinnGeneral Manager

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Customer Care Team on May 3, 2024
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 Excellent

serhiy

Liked: Cleanliness, staff & service, property conditions & facilities
Great over all
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 11, 2024
Thank you for the 5 out of 5 rating, Serhiy! It was our pleasure to host you, and we are delighted to hear that you had a great overall experience at Tru by Hilton Spokane Valley. We strive to ensure that every guest who stays with us leaves 100% satisfied, and we are so pleased we achieved said task with you. Your complete satisfaction is our biggest compliment, and we're excited to have you back soon so we can share another TRU-ly memorable experience with you. Thank you for choosing us. Safe travels!Best, Grant GuinnGeneral Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Offered more than most location of the same size. Very clean rooms with updated technology, staff was nice and helpful, breakfast could have been a little better but was not horrible, and it seems to be perfect for the tournament type atmosphere it sits in.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Apr 5, 2024
Thank you for taking the time to leave us a review, David! We appreciate your choice to stay with us at Tru by Hilton Spokane Valley and your 5-star rating of our hotel. We aim to exceed our guests' expectations, and it's most rewarding to hear that our establishment offered you more than most locations of the same size - thank you for your kind words and support! We are glad that you appreciated our clean rooms equipped with modern technology and our helpful staff, and it's a pleasure to read about your perspective on our hotel in relation to the tournament type of atmosphere it sits in. We have noted your comment about breakfast and value your honest opinion. We want to ensure that every aspect of your stay is exceptional, and we will certainly consider your feedback as we strive to continually improve our offerings for the satisfaction and enjoyment of our future guests. We trust that everything else was to your satisfaction, and we hope to have the pleasure of welcoming you again when your travels bring you back to Spokane Valley. Thank you for staying with us on this journey. Safe travels!Best, Grant GuinnGeneral Manager

10/10 Excellent

serhiy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 5, 2024
Dear Serhiy, Thank you for choosing Tru by Hilton Spokane Valley for your accommodation on this trip and for giving us a positive review. We sincerely appreciate your stay and your feedback. We are happy to hear that our friendly staff was a highlight of your visit, and we hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Safe travels!Best, Grant GuinnGeneral Manager

8/10 Good

Jade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place to stay. Close to the train tracks. Listened to a few trains through the night. Pillows weren’t very comfortable. Other than that the facility was awesome. Love they have a little selection of alcohol, pool table and a few other games. Ice machine was very convenient location. Rooms were clean and tv’s are large. Loved that. Thanks
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 22, 2024
Dear Jade, Thank you for staying with us at Tru by Hilton Spokane Valley and taking the time to provide us with your feedback. We are always keen to hear details about our guests' experiences at our hotel, and we are delighted to read that you loved our facility and had a great experience overall. We are happy to learn that you appreciated the cleanliness of our rooms, the location of the ice machine, the alcoholic drink selection, the pool table, and the games, and it's great to know that the TV size was to your satisfaction - thank you for the endorsement. We regret the train noise that may have caused you some inconvenience. Unfortunately, you will hear train noise at any hotel in Spokane Valley, but if it concerns you, we will try to accommodate you in one of our mountain view rooms, which tend to be on the quieter side of the building, away from the train. Please make that request when booking your next reservation; we will gladly try to accommodate the request. We are sorry that our pillows fell short of your expectations. Your comfort matters to us, and we apologize for the discomfort you experienced. We are grateful for your feedback, as it provides valuable insights that help us continuously enhance our offering. Rest assured, we'll keep your comments in mind for future improvements. We hope to have the pleasure of hosting you again and look forward to exceeding your expectations on a future visit. Thank you for making us your hotel of choice on this trip. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Michael K, Burlington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean and well maintained! Highly recommend!!!
Stayed 2 nights in Mar 2024
Response from G. Guinn on Mar 17, 2024
The entire team at the Tru by Hilton Spokane Valley appreciates your feedback! We have excellent team members who take pride in providing outstanding customer service. I'm happy you recognized their efforts. We hope to see you again soon at the Tru by Hilton Spokane Valley. Safe travels.

10/10 Excellent

Richard, Golden Valley

Hotel is kind of overrun with kids. They seem to be here for a sports tournament. We can’t really use any of the facility, on account of them. Decent hotel, otherwise.
Stayed 1 night in Mar 2024
Response from G. Guinn on Mar 17, 2024
Thanks for choosing the Tru by Hilton Spokane Valley. We appreciate your business, and yes, it has been a busy time in the Spokane area. The weekend you stayed with us was when Spokane hosted the city-wide Washington State Middle School Basketball Championship. All hotels in Spokane and the entire surrounding area were full of basketball teams visiting our area for the tournament. Although there were a lot of kids, we hope you enjoyed your stay and will revisit us when traveling through the Spokane Valley area. Safe travels.

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A BIT too much BLEAch odor
Stayed 1 night in Mar 2024
Response from G. Guinn on Mar 17, 2024
Thank you for staying at the Tru by Hilton Spokane Valley. Although we're proud of our cleanliness standard, no one likes the smell of too much bleach. We will review your feedback with our housekeeping team and make the necessary adjustments to our bleach use. Stay with us again, and I'm confident you'll continue to experience clean rooms without the smell of too much bleach. Safe travels.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 6, 2024
Dear Linda, Thank you for choosing Tru by Hilton Spokane Valley for your recent stay. It was our pleasure to host you, and we are happy to hear that you had a 5-star experience with us. We are grateful for your endorsement of our staff and hope your stay was pleasant and you had a comfortable night's rest at our property. We look forward to hosting you again with our signature Tru hospitality and hope to share another positive experience with you at our hotel at Spokane Valley. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Ty, Thank you for taking the time to rate your recent stay at Tru by Hilton Spokane Valley with five stars! We're thrilled you had a positive experience with us and gratified that we met your expectations on this visit. We appreciate you choosing us for your lodging needs on this trip and hope to have the opportunity to welcome you back in the future for another memorable experience. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

6/10 Okay

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best part is the staff. They have an amazing staff team 👏. Only things that disappointed me was there was no microwave in the room. Had to go to the main lobby to use it. Breakfast selection wasn't strong. Mostly cereal and toast and the rooms are a little tight
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 26, 2024
Dear Aaron, Thank you for choosing us for your stay in Spokane Valley and for sharing your thoughts about the experience. We pride ourselves on our professional, friendly, and helpful staff and are pleased to know that your experience with our dedicated team was no exception. We are grateful to you for the endorsement, and your feedback will serve as an encouragement to our team and motivate our staff to remain focused on our goal of providing 100% value and quality services at all times. We do apologize that certain aspects of your stay failed to ensure your satisfaction. We understand you were disappointed with not having a microwave in your room and regret any inconvenience caused. Unfortunately, Hilton brand standards prohibit the hotel from providing microwaves in our guestrooms. However, as you rightly pointed out, we provide one in the lobby for 24/7 use. We are sorry that you found the rooms a little tight in space. The room design is by Hilton to create a cozy space for our guests, which includes efficiently designed rooms to promote comfort and functionality. We hope this aspect of your stay did not detract from the overall experience too much. While it was our pleasure to offer a complimentary breakfast to help you fuel up for the day, it's unfortunate you had hoped for different options. Our breakfast is quite popular with many of our guests, but we value your feedback and assure you that we have noted all your comments to share with the Tru by Hilton leadership team at Hilton. Thank you for bringing these matters to our attention and for giving us the opportunity to serve you on this journey. We hope you'll consider us again, as we are keen to welcome you back and deliver a more enjoyable experience in the future. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay
Rooms were clean modern and beds and pillows were very comfortable. Lobby had a pool table and large jenga cubes very geared towards families.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Dennis, It is always a pleasure to receive positive feedback, and we are overjoyed to read your stellar review - thank you for sharing your great experience with us and others! At Tru by Hilton Spokane Valley, it is truly our primary aim to ensure that you and your loved ones feel comfortable and satisfied, and we are so glad we hit the mark for you with our clean and modern rooms, comfy beds and pillows, and enjoyable pool and board games in the lobby. Your satisfaction is what drives us, and we can't wait to have you back soon for another Tru-ly memorable experience. Thank you for staying with us on this journey. Making you happy makes us happy. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

8/10 Good

Janice

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly, but expect an extra $50 fee that isn’t specified on any of the booking sites.
Stayed 1 night in Feb 2024
Response from G. Guinn on Feb 18, 2024
Janice, thank you for choosing the Tru by Hilton during your trip to Spokane Valley, and we're glad we could accommodate your furry friend, too. Our pet policy is on the Expedia site under our hotel name. Then, scroll down to Policies and Pets, and you will see "Pets allowed for an extra charge of USD 50 per accommodation, per stay."We look forward to seeing you and your pet again during your next trip to our area. Safe travels.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Loved this place for our entire family and our dog!!!
Response from Customer Care Team on Feb 20, 2024
Dear Thomas, We are always pleased to receive feedback from our guests in relation to their stays at Tru by Hilton Spokane Valley, and we are delighted to hear that you loved our family-friendly and pet-friendly accommodations - thank you for your kind words and support! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to have you all back soon for another 5-star experience at our hotel in Spokane Valley. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness
Great stay
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Kim, Thank you for choosing Tru by Hilton Spokane Valley for your accommodation on this trip. We appreciate you taking the time to review us and are delighted to know you had a great stay with us. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to see you again soon so we can share another 5-star experience with you. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
style of the room
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 2, 2024
Thomas, Thank you for staying at Tru by Hilton Spokane Valley on this journey. We appreciate you taking the time to review us and are thrilled to hear you had a 5-star experience with us! It's great to read that the style of your room appealed to you, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to see you again soon so we can share another positive experience with you. Have a safe trip, and thank you for choosing us!Best, Ms. Tulinh Luciano-DeSmith General Manager

6/10 Okay

Matt

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Great stay but got bedbugs!!
I was mad that I didn’t call the day before and then they charged me for both nights and then I had to pay for an additional night!! What the….. then I got bedbugs!!! Nice room but then I got frikn bed bugs!! SMH
Stayed 2 nights in Jan 2024
Response from Tulinh on Jan 30, 2024
Dear Matt, Thank you for taking the time to review your recent stay with us! We appreciate your overall feedback regarding your experience and take every feedback as top priority. Our maintenance and housekeeping team did a complete check for bed bugs in the room and there were none discovered. We hope this will ease your concerns regarding this matter. We look forward to hosting you again in the future. We wish you safe and happy travels ahead! Best regards, Ms. Tulinh Luciano-DeSmith, General Manager

10/10 Excellent

Thalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place very clean & minimalist. Will definitely stay here next time I go back to Spokane.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Thalia, We are always pleased to receive feedback from our guests in relation to their stays at Tru by Hilton Spokane Valley, and we are delighted with your rating and comments - thank you very much. We are thrilled to hear that you loved our clean and minimalist hotel, and we hope everything was in order and you had a pleasant and comfortable stay with us. We are happy to know that we remain your accommodation of choice here for future visits, and we can't wait to welcome you back soon for another 5-star experience. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 16, 2024
Thank you so much for the 5 out of 5 rating, Christopher - it's greatly appreciated! At Tru by Hilton Spokane Valley, we strive to exceed our guests' expectations, and it's great to know that we hit the mark for you. We hope everything was in order and you had an exceptional stay with us. It was a pleasure to host you, and we look forward to serving you again soon. Thank you for choosing us. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

6/10 Okay

Deanne

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear Deanne, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. At Tru by Hilton Spokane Valley, we are constantly striving to enhance the guest experience, and your insights are invaluable in helping us improve our product/service. We look forward to an opportunity to serve you again and hope to host you more successfully in the future. Thank you for choosing us for your accommodation on this trip. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Brett

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Brett, We are overjoyed to hear you had a 5-star experience at Tru by Hilton Spokane Valley - thank you for sharing your great experience with us and others! Your complete satisfaction is our ultimate goal, and we are happy to have exceeded your expectations on this visit. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for staying with us on this journey. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly services alot everything was perfect
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Justin, thank you for leaving us a 5 out of 5 rating - it's much appreciated! We are so glad you enjoyed our friendly services and are thrilled that you loved every aspect of what we offer - many thanks for your kind words and support. It was a pleasure to host you, and we can't wait to welcome you back at Tru by Hilton Spokane Valley for another pleasant and positive experience. Have a safe trip & Happy New Year! Best, Ms. Tulinh Luciano-DeSmith General Manager

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 19, 2024
Thank you for choosing to stay with us, Kelly. We appreciate that you have taken the time to review your recent stay at Tru by Hilton Spokane Valley and are pleased to learn you had a positive overall impression of your visit. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to delight you with a 5-star experience on your next stay. Have a safe & fun-filled trip!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear guest, Thanks so much for the 10 out of 10 rating! Your glowing comment about our property and the perfect score made our day! We are thrilled you had a wonderful perception of our hotel, and we hope your stay was pleasant and comfortable. It was a pleasure to host you, and we can't wait to welcome you back for another memorable experience. Thanks again for choosing Tru by Hilton Spokane Valley for your lodging needs on this trip. On behalf of our entire team, we wish you safe travels and a happy holiday season Best, Ms. Tulinh Luciano-DeSmith General Manager

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Excessive signage otherwise great!
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Patrick, Thank you for taking the time to review your recent stay at Tru by Hilton Spokane Valley. We are pleased to hear that you had a positive overall experience at our hotel and hope your stay was pleasant and comfortable. Your comment about the signage is duly noted, and we're sorry you felt that way. We are constantly striving to improve; thus, we appreciate your honest opinion, as it allows us to identify areas for improvement and enhance the overall experience for our guests. We trust that the positives of your visit outweighed any downsides, and we hope to have the opportunity to serve you again when you return to Spokane Valley. Have a safe trip & happy holidays Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very clean, friendly staff for front desk to the breakfast staff. Nice swimming area.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
John, It is great to receive feedback from you regarding your recent stay at Tru by Hilton Spokane Valley, and we are thrilled to hear that you had a positive overall impression of our staff and accommodations - thanks so much for sharing your experience with us! We are glad that you enjoyed our clean accommodations and the friendly service provided by our staff, and it's great to know that the swimming area appealed to you - we do hope you had a delightful swim in the pool. It was a pleasure to host you, and we look forward to having you back soon for another 5-star experience. Have a safe trip, and thanks again for choosing us!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Tom

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Thank you for taking the time to review your stay at Tru by Hilton Spokane Valley, Tom. We really appreciate you choosing our hotel for your accommodation and are thrilled to hear you had a 5-star experience with us. Your satisfaction is what drives us, and we can't wait to welcome you back for another pleasant and positive experience. Enjoy your travels & Merry Christmas Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 12, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Poor

Angelie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was springy with little padding. The room sounded like there was running water pipes ( my friend said same about her room as well). And, well there is a train right next to the rooms, so you will hear the horn ands it goes by a few times in the night. Positives: the shower was great and staff were very friendly.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Angelie, Thank you for choosing Tru by Hilton Spokane Valley for your recent stay. We are glad you loved the shower and found the staff friendly. We are, however, disappointed to learn about the inconveniences with the bed and the train noise. Our top priority is providing our guests with a clean, comfortable, and pleasant place to stay. We appreciate you sharing your feedback with us and value your insights. During future stays, please get in touch with our front desk team if you encounter any issues, and they will work diligently to make things right for you. We are always here to promptly address your concerns and make your stay as comfortable as possible. Unfortunately, you will hear train noise at any hotel in Spokane Valley, but if it concerns you, we will try to accommodate you in one of our mountain view rooms, which tend to be on the quieter side of the building, away from the train. Please make that request when booking your reservation; we will happily try to accommodate the request. Thank you for staying with us on this trip. We look forward to the opportunity to serve you again and hope to welcome you back for a more comfortable experience next time. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Feb 6, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

LESLIE

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 16, 2023
Leslie, Thank you for choosing Tru by Hilton Spokane Valley for your accommodations. We appreciate you taking the time to review your stay with us and leaving us a positive rating. We hope your stay was comfortable and you had easy access to everything you needed. If there are specific aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to share them with us. Your complete satisfaction is our top priority, and your insights are crucial in helping us achieve our goal. We look forward to welcoming you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and nice. Very professional and helpful staff
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 12, 2023
Dear Tina, Thank you so much for the 5-star review. We really appreciate your kind words for our staff and accommodations. At Tru by Hilton Spokane Valley, our guests' satisfaction is our ultimate goal, and we hope to meet and exceed your expectations each time you choose us. Have a safe trip, and see you again very soon!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

holli jo

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Many thanks for the 5 out of 5 rating, Holli - it's greatly appreciated! We are so glad you had a positive experience with us on this occasion, and we can't wait to welcome you back soon for another pleasant and satisfying stay. Thank you for choosing Tru by Hilton Spokane Valley for your rooming needs on this trip. We wish you safe travels & Happy New Year! Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Kirk

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I was very pleased with my stay. No complaints
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 5, 2023
Dear Kirk, We are always pleased to receive feedback from our guests in relation to their stays at Tru by Hilton Spokane Valley, and we are delighted with your rating and comments - thank you very much. We are happy to have satisfied you so well on this trip, and we hope to remain your accommodation of choice here for future visits. Do travel safely, and thanks again for the 5-star review!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay! We loved all the amenities and being close to the mall. It was not congested.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 5, 2023
Many thanks for leaving us a 5-star review, Holly! We are delighted to hear that you had a great stay at Tru by Hilton Spokane Valley. We are glad you enjoyed the hotel's location and amenities, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Do travel safely, and thanks again for choosing us!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and very clean. Only downside is room is very small and now microwave in room.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 25, 2023
Dear Danielle, Thank you so much for the 5-star review! We appreciate you taking the time to give us some feedback. We are glad that you found everything clean, and it feels great to know that you had a positive overall impression of your stay at Tru by Hilton Spokane Valley. Sorry to hear that you were disappointed with the room size and not having a microwave in your guest room. Unfortunately, Hilton brand standards prohibit the hotel from providing microwaves in our guest rooms. We do, however, provide one in the lobby for the convenience of our guests. Regarding the room size, Tru is all about easy-going engagement, giving guests space to connect with others or relax in a large, comfortable lobby. Furthermore, we strive to be grounded in value, so while our rooms are small, they have been designed to maximize space with spacious bathrooms, efficient storage, tons of outlets, and free, fast Wi-Fi to keep our guests connected at all times. That said, we understand that this may not work for everyone, and we appreciate you taking the time to share your thoughts with us as we always strive to do whatever we can to exceed our guests' expectations. Again, thank you for helping us make Tru by Hilton "Uniquely Tru." We hope to welcome you back again soon.Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 25, 2023
Kimberly, thank you for leaving us a 5 out of 5 rating! We really appreciate it and trust you had a pleasant and comfortable stay with us. We look forward to seeing you again soon so we can share another positive experience with you at Tru by Hilton Spokane Valley. Do travel safely, and thanks again for choosing us!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Billy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 21, 2023
Thank you so much for the 5-star review, Billy! We are thrilled to hear that you had a great stay at Tru by Hilton Spokane Valley. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Alexandria

Stayed 2 nights in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Thank you for taking the time to review your stay at Tru by Hilton Spokane Valley, Alexandria - it’s Tru-ly appreciated! We are thrilled that you had a 5-star experience at our hotel. Your satisfaction is what drives us, and we can’t wait to welcome you back for another memorable experience. Safe travels, and see you again very soon!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Thank you so much for the 5-star review, Michael. Your feedback is greatly appreciated! We hope your stay at Tru by Hilton Spokane Valley was comfortable and you enjoyed your time with us. See you soon for another pleasant stay during your next trip to the area. Safe travels!Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Anne-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 11, 2023
Thank you so much for the stellar review, Anne-Marie. Your feedback is greatly appreciated! We hope your stay at Tru by Hilton Spokane Valley was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best, Ms. Tulinh Luciano-DeSmith General Manager

10/10 Excellent

Cynthia

Liked: Staff & service, amenities, property conditions & facilities
I would pick this property again
Stayed 3 nights in Nov 2023
Response from Customer Care Team on Nov 11, 2023
Dear Cynthia, Thank you so much for the 5-star review! We are thrilled to hear that you will choose our accommodation again. We hope everything was in order and you enjoyed our product and services. It was a pleasure to host you, and we look forward to having you back at Tru by Hilton Spokane Valley many more times in the future.Best, Ms. Tulinh Luciano-DeSmith General Manager