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Reviews of The Swan Inn

3 out of 5
The Swan Inn
219 Portsmouth Road, Woolston, Southampton, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 74 reviews" "
Rating 8 - Good. 19 out of 74 reviews" "
Rating 6 - Okay. 5 out of 74 reviews" "
Rating 4 - Poor. 1 out of 74 reviews" "
Rating 2 - Terrible. 4 out of 74 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Swan Inn Southampton
As soon as we artived the owner met us and took us ti our topm. Explained the entry procedure. The room was quite basic but clean and comfortable and more than acceptable for the price of the accomodation. The only slight doenside we were led to believe there was a bar and food but it is currently being reurbushed.
The twin bedded room clean and tidy
Stayed 1 night in Feb 2024

6/10 Okay

Helen-Anne

Stayed 1 night in Nov 2023

2/10 Terrible

D

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great disappointment
Terrible experience. Poor accommodation, Stank of dampness. £110 for uncomfortable beds, no food and no-one available in the am for any assistance
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Stayed 1 night in Oct 2023
Response from J on Nov 20, 2023
Thank you for your review Tracy, we appreciate you taking the time .

8/10 Good

William Emmitt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 2 nights in Sep 2023
Response from Jacqui on Oct 7, 2023
Thank you for your rating William, we hope that you enjoyed the rest of your travels

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Jacqui on Oct 7, 2023
We value your rating David, thank you!

2/10 Terrible

Peter

Stayed 1 night in Sep 2023
Response from Jacqui on Oct 7, 2023
Peter, thank you for contacting me and explaining that you left a 2 rating by mistake and that you enjoyed your visit to us !!

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a nice stay. The owner was really friendly and helpful. The room was clean and recently updated, with a small fridge. The only one, that we had in England. Bonus. It's not really a negative, depending on your needs or expectations, but there is no food available. I wrongly assumed, that being a pub, that they might have food. The nearest takeout, was closed and it required a long walk to find restaurant. Perhaps we should have planned in advance, for that. We didn't want to drive, because parking there is limited and being a pub, we would probably lose our parking. But, it was as advertised, so no real complaints.
Stayed 1 night in Sep 2023
Response from Jacqui on Oct 7, 2023
We welcome your feedback Malcom, thank you for reviewing us

10/10 Excellent

Eileen

Stayed 1 night in Aug 2023
Response from Jacqui on Oct 7, 2023
Thank you for the fab rating Eileen

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, comfy room
Landlady is very friendly. The room and ensuite were spotless. Unfortunately, the pub was closed unexpectedly so didn't get to relax as much as we'd have liked.
Stayed 1 night in Aug 2023
Response from Jacqui on Oct 7, 2023
Thank you for your review and feedback, we appreciate you taking the time

10/10 Excellent

Alaina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in and clean rooms
Stayed 1 night in Aug 2023
Response from Jacqui on Oct 7, 2023
Thank you Alaina, we are pleased that you enjoyed your stay with us

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Jacqui on Oct 7, 2023
Thank you Micheal!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jacqui on Oct 7, 2023
Thank you for taking the time to review Scott

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Jacqui on Oct 7, 2023
Thank you for your review John !

10/10 Excellent

S

Stayed 1 night in Jul 2023
Response from Jacqui on Oct 7, 2023
We appreciate your rating S, thank you

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate, beautifully clean.Comfortable bed. No air conditioning !
Stayed 1 night in Jun 2023
Response from Jacqui on Oct 7, 2023
Thank you for your feedback and rating Colin

10/10 Excellent

Philip

Stayed 1 night in May 2023
Response from Jacqui on Oct 7, 2023
Thanks for the fab rating Philip

10/10 Excellent

Darryl

Stayed 1 night in Apr 2023
Response from Jacqui on Oct 7, 2023
Thank you Darryl, we are happy that you enjoyed your visit

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jacqui on Oct 7, 2023
We are pleased that you enjoyed your visit Jonathan, thank you for the 10/10

10/10 Excellent

Andrew

Liked: Property conditions & facilities
Great rooms at great price
Just a night stop over for a cycling event over at Gang Warily. Very light and airy room, very comfortable bed. Everything spotless. Great price
Stayed 1 night in Apr 2023
Response from Jacqui on Oct 7, 2023
We are happy that you enjoyed your visit to us Andrew, thank you for reviewing

8/10 Good

alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed for one night, with other family members, total of 4 rooms. Rooms were lovely, reasonably comfortable, spacious and newly decorated. Check in was easy and staff were great and very helpful. Could be improved with the following: sound proofing between the bathrooms (there is none), plug sockets in suitable places (near the kettle and mirror), another bedside lamp as there is only one, bathmat for the shower, larger towels, hairdryer in the room (rather than having to ask at reception), consider tall guests when replacing bed frames and not have a foot board.
Stayed 1 night in Apr 2023
Response from Jacqui on Oct 7, 2023
Thank you for your feedback Alison, it is valuable to us and future guests. We are pleased that you had an enjoyable stay with us.

8/10 Good

W G

Stayed 1 night in Apr 2023
Response from Jacqui on Oct 7, 2023
Thank you for your rating

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jacqui on Oct 7, 2023
Thank you for the great review Caroline

2/10 Terrible

Rishabh

Stayed 1 night in Mar 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and spotless
Just what we wanted, good value accommodation which was spotless. Would stay again
Stayed 1 night in Oct 2022
Response from Jacqui on Oct 7, 2023
We hope that you visit us again Paul, thank you for the 10 out of 10 :)

10/10 Excellent

Louise

Stayed 1 night in Oct 2022
Response from Jacqui on Oct 7, 2023
Thank you for the top score Louse!

2/10 Terrible

Tony

Stayed 1 night in Sep 2022

10/10 Excellent

Bruce

Stayed 1 night in Sep 2022
Response from Jacqui on Oct 7, 2023
Thank you for 5 out of 5 Bruce , we are pleased that you enjoyed your stay !

10/10 Excellent

Michael

Stayed 1 night in Sep 2022
Response from Jacqui on Oct 7, 2023
We appreciate you taking the time to rate us michael, thank you

6/10 Okay

Yik Yau

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. The hosts are very nice and helpful. Because I went on a road trip on the check in day. so I reached to the hotel very late around 11:30 p.m., but the host are still there and waited for me. one thing I wanna point out is I went on a summer heat wave day, the room doesn't have a AC, so it was extremely hot when I was sleeping. But, I know Southampton usually isn't that warm in the summer. So I would say it is just the weather condition problem, not the hotel's fault.
Stayed 1 night in Aug 2022
Response from Jacqui on Oct 7, 2023
Thank you for visiting us and leaving feedback and a review Yik Yau, much appreciated

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good location, comfortable room
Stayed here prior to catching a cruise. Was disappointed that the adjoining pub doesnt serve food. There is a reasonable pub 5 minutes walk away and for breakfast there are a number of cafes a short drive away. Room was ok - we had the family room with kettle and toaster and ensuite.
Stayed 1 night in Jul 2022
Response from Jacqui on Oct 7, 2023
We appreciate your comments , thank you

10/10 Excellent

Mark

Stayed 1 night in Jul 2022
Response from Jacqui on Oct 7, 2023
Thank you for the great rating Mark

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy stay
Fantastic accommodation, very happy with stay. Clean, fresh, modern and well sized rooms. Lovely helpful, informative and assistive staff. Has free parking on site but it is limited so be aware if need to drop luggage off. Bring ear plugs if you like a sleep in as some rooms are on a main road so gets a little noisy early morning off buses. Close and easy drive to cruise terminals. Only negative was our own fault and no reflection on the pub at all and only writing as info for future guests as we didn’t check-the pub doesn’t do food and arriving at 7pm at night we were unable to get in any restaurants around and luckily spotted a chip shop that was about to close. The following morning for breakfast we drove to Witherspoons for breakfast and we luckily got a parking space out front so we could keep an eye on our car which was packed with cases and would have been unsafe to leave unattended.
Stayed 1 night in Jun 2022
Response from Jacqui on Oct 7, 2023
Thank you for taking the time to leave such a helpful and informative review, we hope to welcome you again should the occasion arise.

8/10 Good

Rhian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel, inconsiderate guests
The room was clean. The only issue I had was that other people staying in the hotel were not considerate. They were talking loudly in the corridor until after midnight. They were opening and letting doors slam shut while going to the toilets and seemed to go every hour between all of them. It was a hot night and does not have air conditioning so it could be they were awake with the heat.
Stayed 2 nights in Jun 2022
Response from Jacqui on Oct 7, 2023
We are grateful for your feedback Rhian, we apologise on behalf of the guests that disturbed you. The sound travels as we have wood flooring, we do hope that guests are considerate when it is late at night.Thank you again for reviewing us.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Jacqui on Oct 7, 2023
Thank you for 10/10 Paul, amazing !

8/10 Good

E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Jacqui on Oct 7, 2023
Thank you for taking the time to leave a rating E

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Jacqui on Oct 7, 2023
Thank you for the 10 out of 10 !!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Jacqui on Oct 7, 2023
Thank you for the great rating Matthew!

10/10 Excellent

Doreen

Stayed 2 nights in May 2022
Response from Jacqui on Oct 7, 2023
Thank you for your rating Doreen ;)

10/10 Excellent

Hayley

Stayed 1 night in Apr 2022
Response from Jacqui on Oct 7, 2023
Thank you Hayley :)

10/10 Excellent

Kanayo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean rooms.
Stayed 1 night in Feb 2022
Response from Jacqui on Oct 7, 2023
Thank you for your review Kanayo, we are happy that you had a pleasant stay with us

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
My stay at the Swan, was excellent. Would highly recommend you go there. Excellent facilities, the room was fantastic. Very comfortable bed. Hostess was extremely lovely. First class, will definitely go there again
Stayed 1 night in Dec 2021
Response from Jacqui on Oct 7, 2023
Thank you for your fantastic review Gail, we hope to welcome you again

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value rooms.
Lovely comfy bed slept well even though room was to warm. Bar area nice but ales were poor and expensive and bar closes far to early. 24 he garage across the road as all the supplies you need. Good value for money rooms.
Stayed 1 night in Oct 2021
Response from Jacqui on Oct 7, 2023
Thank you for your comments and rating Kevin

10/10 Excellent

Robert

Stayed 1 night in Sep 2021
Response from Jacqui on Oct 7, 2023
10/10! Thank you Robert

10/10 Excellent

Lucy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night and was very satisfied. Check in and out was swift and simple, the room was clean and very nice, and the smart TV was a great bonus, although I did find the WiFi to be a bit patchy. The shared bathrooms were nice and clean too and were just like any other private bathroom. Sadly the pub was closed due to an illness when I went which is a real shame. Overall very good experience.
Stayed 1 night in Sep 2021
Response from Jacqui on Oct 7, 2023
Thank you for your feedback and rating Lucy, much appreciated

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jacqui on Oct 7, 2023
Thank you for the fab review Louise!

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jacqui on Oct 7, 2023
We appreciate your review G , thank you !

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really nice stay, very professional service, clean room, value for money
Stayed 1 night in Aug 2021
Response from Jacqui on Oct 7, 2023
We appreciate you great review Peter, thank you!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice friendly greeting, room was clean, fresh and aired. We were lucky enough to have the on suite. Really nice stay, would stay again. Well done to the staff.
Stayed 1 night in Aug 2021
Response from Jacqui on Oct 7, 2023
Thank you for your lovely feedback Suzanne, we hope that you visit again !