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Reviews of Lucky 7 Casino & Hotel – Howonquet Lodge

3.5 out of 5
Lucky 7 Casino & Hotel – Howonquet Lodge
13170 HWY 101, Smith River, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 606 out of 1001 reviews" "
Rating 8 - Good. 276 out of 1001 reviews" "
Rating 6 - Okay. 66 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Wonderful stay!
Stayed 2 nights in May 2024

10/10 Excellent

Terry

Very nice place to stay.
Stayed 2 nights in May 2024
Response from Alicia M. on May 20, 2024
We were delighted to accompany your stay, Terry! Thank you for your review.

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Good restaurant on site. Friendly staff.
Stayed 2 nights in May 2024
Response from Alicia M. on May 20, 2024
We appreciate your awesome review, Julie! We hope you return with us again soon.

10/10 Excellent

Kathleen, Aloha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful along with the staff. loved the swimming pool, hot tub and casino.
Stayed 2 nights in May 2024
Response from Alicia M. on May 22, 2024
Kathleen, we thank you so much for your review. Please come stay with us again soon!

10/10 Excellent

Tamara

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family checked into Lucky 7 Casino & Hotel to attend a wedding that was located across the street. Doesn't get better than this. We will definityly return if the need arises.
Stayed 2 nights in May 2024
Response from Alicia M. on May 14, 2024
We're delighted to know your family enjoyed a wonderful wedding experience while staying with us and are looking forward to having you all again soon. Thank you for your review, Tamara!

6/10 Okay

Camillia

Travelled with family, Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
The only thing I didn’t like staying there is the fact that when you get a pet room there’s additional pet fee and your pet can’t stay in the room alone when I booked the stay I read that that the rooms are sound proof meaning that it shouldn’t of been a issue so when we wanted to walk around the casino my pet had to hang out in the car but over all room was clean the grounds was very nice 👍
Stayed 2 nights in Apr 2024
Response from Alicia M. on Apr 24, 2024
We apologize for this inconvenience, Camillia. However, we are glad you enjoyed the rest of what the hotel and casino has to offer!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alicia M. on Apr 24, 2024
Thank you for the rating, John!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alicia M. on Apr 24, 2024
Thank you for your rating, David!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large, nice, and clean. Hotel was quiet and pet friendly.
Stayed 1 night in Apr 2024
Response from Howonquet Lodge Staff on Apr 20, 2024
Hi Donna. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alicia M. on Apr 16, 2024
Thank you for the rating, Hui!

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from Howonquet Lodge Front Desk on May 6, 2024
We are glad to hear you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

LINDA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property appears very new. Quiet rooms. Safe in room. Convenient stop between San Francisco and Astoria. We will stay here again.
Stayed 2 nights in Apr 2024
Response from Alicia M. on Apr 16, 2024
Linda, we appreciate your wonderful review and are so pleased to know you will return! Thank you again for choosing to stay with us.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable
Stayed 1 night in Apr 2024
Response from Alicia M. on Apr 10, 2024
We appreciate your review, Carol! Thank you.

8/10 Good

Huiyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alicia M. on Apr 10, 2024
Thank you for your review, Huiyu!

8/10 Good

JoVincent Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alicia M. on Apr 1, 2024
Thank you for the review, JoVincent! We hope you choose to stay with us again.

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great.
Stayed 1 night in Mar 2024
Response from Howonquet Lodge Front Desk on Mar 29, 2024
We are glad you enjoyed your stay with us.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Alicia M. on Mar 28, 2024
Thank you for your review, Carlos!

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love thos hotel and casino. Everyone is super friendly. And everything is extremely clean
Stayed 4 nights in Mar 2024
Response from Alicia M. on Mar 28, 2024
Thank you for choosing to stay with us, Heather. We are so pleased to know about your enjoyable experience and hope you come again soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was quite lovely. The room was great, the service was friendly, and the pool and hot tub were just ehat the doctor ordered. The attached restaurant served a fantastic prime rib (Mondays only) and the only thing I didn't like was going through the smoke-filled casino to get to it.
Stayed 2 nights in Mar 2024
Response from Alicia M. on Mar 27, 2024
Thank you so much for staying with us, Richard! We are so pleased to hear about your enjoyable experience. We hope you return with us again!

10/10 Excellent

Jennifer, West Linn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! It was our first time there. The kids had fun swimming. It was a good home base for visiting the Redwoods. Room was very nice! Clean, felt new, spacious. My only complaint is the sheets. I’m not picky about sheets but oh man, these were so rough and felt like they had been washed about 8,000 times. Everything else was perfect. We did not gamble at the casino.
Stayed 2 nights in Mar 2024
Response from Alicia M. on Mar 26, 2024
Jennifer, we truly appreciate all your wonderful feedback and will discuss the sheet matters with management. Thank you so much for staying with us and please come again!

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff member was warm and welcoming! Very accoming. Food at the restaurnt was really good and not pricey. I recommend the ultimate na hos Had a fabulous few days and won almost $800.!
Stayed 3 nights in Mar 2024
Response from Alicia M. on Mar 14, 2024
Thank you so much for choosing to stay with us, Donna! We hope you return with us again soon.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, would stay here again
Stayed 1 night in Feb 2024
Response from Howonquet Lodge Front Desk on Feb 29, 2024
Hi Joseph, we are excited to hear you enjoyed your stay with us. We hope to see you again in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything except the staff in the restaurant Clean hotel - amazing front desk service- casino servers awesome Beautiful room!
Stayed 1 night in Feb 2024
Response from Howonquet Lodge Front Desk on Feb 13, 2024
We are glad you enjoyed your stay with us. We are sorry to hear that your experience in our restaurant did not meet your expectations. We hope we can do better on your next visit.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Howonquet Lodge Front Desk on Feb 13, 2024
We are glad to hear you enjoyed your stay with us

6/10 Okay

Leah, Portland

Liked: Staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Dec 2023
Response from Alicia M. on Jan 31, 2024
Thank you for staying with us, Leah!

10/10 Excellent

Bob

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible WiFi
All was good except for WIFI. It was advertised that free WiFi was provided but it didn’t work and we had very little cell service. WiFi connected but it was unreliable and slow. We were unable to plan our next day until we left in the morning.
Stayed 1 night in Jan 2024
Response from Alicia M. on Jan 10, 2024
Bob, we apologize for the WiFi issues. Due to our location and the weather we get, it can sometimes cause a delay in our network speeds. We hope you return again with no issues.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will stay here again!!!
Requested a pet friendly king room for one night (New Years Eve) and was pleasantly surprised to receive one right near the exit so we could take our female black lab out for potty breaks. Room was clean, smelled "new", flooring was perfect for dogs. Shower was all glass and very large. Fridge was bigger than usual too. They greeted our dog with a treat upon arrival and even when we had checked out new years day, tracked us down before we left the property because we'd forgotten my husband's insulin in the refrigerator. Beautiful property, restaurant is great and the casino isn't too big so you can actually find people you're looking for. Definitely a 5-star stay and will absolutely stay with them again!
Stayed 1 night in Dec 2023
Response from Howonquet Lodge Staff on Jan 5, 2024
We are so glad you enjoyed your stay with us.

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alicia M. on Dec 27, 2023
Thank you for the 5 star review, Aleksandr!

6/10 Okay

Steve

Travelled with group
Disliked: Property conditions & facilities
Safe in room didn’t work & room to expensive considering the amount of money spent in there casino
Stayed 1 night in Dec 2023
Response from Howonquet Lodge Staff on Dec 21, 2023
Good Afternoon Steve,We are sorry to hear about the safe not working in your room. We will look into this right away and have our maintenance team fix right away.

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was a nice place to stay ! Lucky we didn’t mind that we found a dog ball in our room and our pup was happy about it but possibly wouldn’t have found it if it would have been a little cleaner. Breakfast was god at the restaurant and the pool was nice.
Stayed 1 night in Dec 2023
Response from Howonquet Lodge Staff on Dec 21, 2023
Hi Crystal,Thank you for sharing your experience with us. We sincerely appreciate your feedback and understanding regarding the dog ball incident in your room. We're committed to enhancing our cleaning protocols specifically for our pet-friendly accommodations to ensure a more immaculate environment for all our guests and their furry friends. We're thrilled to hear you enjoyed our restaurant and pool. We hope to see you again.

4/10 Poor

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk motel staff were not very friendly at check in and check out. Restaurant staff were very friendly. Security was also very helpful and friendly.
Stayed 1 night in Dec 2023
Response from Howonquet Lodge Staff on Dec 21, 2023
Hi Tammy,Thank you for taking the time to share your recent experience with us. We truly value your feedback as it helps us understand the areas where we excel and where we have opportunities for improvement.

10/10 Excellent

Milissa, Grants Pass

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Alicia M. on Dec 20, 2023
Milissa, we are happy to know you had a nice stay. We hope you stay with us again soon!

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Howonquet Lodge Front Desk on Dec 16, 2023
We are pleased to hear you enjoyed your stay will us. Hope to see you again. Happy Holidays.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop for a coastal road trip.
The hotel is quite nice with high standards of cleanliness and friendly staff. The check in was easy and their dog friendly policy worked well for our family.
Stayed 1 night in Nov 2023
Response from Howonquet Lodge Front Desk on Dec 5, 2023
We are so glad to hear you enjoyed your stay with us.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Thanksgiving
We had a fantastic stay. We participated in the Thanksgiving buffet. Which was fabulous. The staff were attentive and kind. It was a plus that the pool is indoors as that made our stay more fun for our family. The pool bottom could use some maintenence. It was rough and cut the bottom of the kids feet.
Stayed 2 nights in Nov 2023
Response from Howonquet Lodge Front Desk on Dec 5, 2023
Thank you Amy for letting us know. We will look into this right way.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midway to PDX on 101
We bunkered down mid way to Portland and our stay was comfortable and everyone was very warm and friendly. Great service and price would so recommend this place.
Stayed 1 night in Nov 2023
Response from Howonquet Lodge Front Desk on Nov 30, 2023
Hi Monica,We are pleased to hear you have enjoyed your stay with us. We hope to see you again.

8/10 Good

LESTER

Liked: Staff & service
Stayed 4 nights in Nov 2023
Response from Alicia M. on Nov 29, 2023
Thank you for the review, Lester!

4/10 Poor

Analese, Henderson

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
The staff was great, the room was clean. This is the perfect midway point between where we live and where my stepson lives, and we're hoping this will become a frequent stop for us. While it's not the hotel's fault, a water main broke and we lost water service overnight and had no use of facilities, access to food, etc. before hitting the road the next day. We were surprised that we couldn't get something simple like a bottle of water to brush our teeth, or anything to help us with the water being shut off.
Stayed 1 night in Nov 2023
Response from Alicia M. on Nov 29, 2023
Analese, we apologize for the unexpected water loss. We hope you choose to return with us for future visits with your stepson with no issues.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the Prince Island suite, loved it, don't know if I will ever get a regular room again!!!!!
Stayed 1 night in Nov 2023
Response from Alicia M. on Nov 16, 2023
Linda, we are so happy you were able to enjoy your birthday with us in the grand Prince Island Suite! We hope to see you again soon.

10/10 Excellent

Ruth, El Cajon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , very nice room, fresh coffee in the morning, connected to casino, pool, jacuzzi, work out room, all very clean, attached restaurant, view if the ocean, fair price for room.
Stayed 2 nights in Nov 2023
Response from Alicia M. on Nov 8, 2023
We are so pleased to know you enjoyed your stay, Ruth. Thank you for choosing us and please come again!

8/10 Good

Alejandra

Travelled with family
Liked: Staff & service
Housekeeper lied on her résumé.
Dusty and the sheets seemed clean but also not. No stains but more so debris, the toilet was not fully scrubbed and the shower could use a good scrub down. I also don’t think they swept at all. There was too much dust.
Stayed 2 nights in Oct 2023
Response from Alicia M. on Nov 8, 2023
Alejandra, we apologize you feel this way about your room. We take pride in our cleanliness and our staff's ability to maintain our standard of cleanliness. We hope you stay again with us next time with no issues.

8/10 Good

Mariah

Stayed 2 nights in Oct 2023
Response from Howonquet Lodge Front Desk on Nov 25, 2023
Mariah, We are glad you enjoyed your stay with us. We hope to see you again in the future. Happy Holidays!!

8/10 Good

Martha

Stayed 1 night in Oct 2023
Response from Howonquet Lodge Front Desk on Nov 25, 2023
Martha, We are glad you enjoyed your stay with us. We hope to see you again in the future. Happy Holidays!!

10/10 Excellent

SHERRYLL, Newhall

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a very comfortable bed and a large bathroom. Everyone is so nice. All the doors shut with a loud thud. There are no dogs allowed in the casino.
Stayed 3 nights in Oct 2023
Response from Alicia M. on Oct 26, 2023
Sherryll, we appreciate the wonderful feedback. We hope to see you again soon!

6/10 Okay

Mlchelle

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Alicia M. on Oct 26, 2023
Michelle, if you experienced any issues during your stay please don't hesitate to reach out. We hope you come stay with us again!

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Very nice and friendly place to stay
Stayed 1 night in Oct 2023
Response from Alicia M. on Oct 12, 2023
We are so happy you had a pleasant stay with us, Karen. Please come again!

10/10 Excellent

Becki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alicia M. on Oct 12, 2023
Becki, we appreciate your review. Thank you!

10/10 Excellent

Justin

Stayed 1 night in Oct 2023
Response from Howonquet Lodge Front Desk on Oct 31, 2023
Hi Justin, We are glad you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alicia M. on Oct 12, 2023
Thank you for staying with us, Susan!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Put a floor in the pool so you don't scratch your foot.
Stayed 2 nights in Sep 2023
Response from Alicia M. on Oct 4, 2023
Thank you for the suggestion, Juan. It will be passed along. Please come visit us again!