Suite, 1 King Bed with Sofa bed, Non Smoking
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Reviews of Comfort Inn & Suites Gateway to Glacier National Park

2.5 out of 5
Comfort Inn & Suites Gateway to Glacier National Park
455 Mckinley, Shelby, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 496 out of 869 reviews" "
Rating 8 - Good. 272 out of 869 reviews" "
Rating 6 - Okay. 68 out of 869 reviews" "
Rating 4 - Poor. 16 out of 869 reviews" "
Rating 2 - Terrible. 17 out of 869 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon, Texarkana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. For the age of the hotel it is well kept. Elevator and doors work well. The pool is being renovated. The drawback is not good dining options; the town is small.
Stayed 2 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, lobby and rooms are clean. It feels safe not a lot of people runnkng about even late at night wven exercising dogs. Dog area is grass and kept pretty clean
Stayed 2 nights in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well maintained
Stayed 1 night in Apr 2024

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet excellent staff
Stayed 1 night in Apr 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, accessability to Hwy, good breakfast
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with partner
All good
Stayed 1 night in Apr 2024

8/10 Good

julia

Stayed 1 night in Apr 2024

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just travelling through, a good place to stop
Stayed 1 night in Apr 2024

10/10 Excellent

Panita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandra j

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice
Stayed 1 night in Mar 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff exceptional
Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and accommodating. You can tell that everyone really puts in the extra effort to make sure guests are happy.
Stayed 1 night in Mar 2024

10/10 Excellent

Rita

Stayed 1 night in Mar 2024

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
The staff are always wonderful to deal with. The breakfast served has lots of variety and is of high quality.
Stayed 1 night in Mar 2024

10/10 Excellent

Taras

Liked: Staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast and friendly check in, good price
Stayed 1 night in Mar 2024

6/10 Okay

Aldin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for staying with the Comfort Inn & Suites of Shelby. It looks as if we missed the mark in providing you an exceptional stay. I hope you will return the next time your travels bring you to Shelby to give us a second chance to better host you.

10/10 Excellent

Kathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service upon check in.
Stayed 2 nights in Feb 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
Location to the highway was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel. Nice reception when we got there. It was a nice room. Bed was comfortable. Tv was good. Breakfast was very good with lots of choices Lots of room to park our truck and rv
Stayed 1 night in Jan 2024

10/10 Excellent

Leigh

Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful!!
Stayed 1 night in Dec 2023

8/10 Good

LISA

Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christa

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Lani

Liked: Cleanliness, property conditions & facilities
Room was clean and comfortable. The first night there was someone walking around and listening to music till 3am. I figured it was another customer however the second night was worse than the first…. Louder and till 4:30. Definitely someone who was working. Definitely not a good stay
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 13, 2023
Thank you for your review. I want to apologize for the noise that you experienced during your stay. I hope that you will consider staying with us again and please fee free to report any problems so that we have the opportunity to resolve the issue at the time of the occurrence as it is important to us that all of our guests enjoy a quiet, comfortable stay.

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
High line Motel
Excellent staff. Very friendly people. Cleanliness was great. But on the other hand, the shower handle was broken and only on one temperature. The shower was very very hot and you could not turn it up or down. Hopefully they got this fixed. The room temperature was definitely too warm for us so we open the window. The bed was not very comfortable. I think it needs to either be flipped or changed. Would I stay here again? Yes we dealt with the issues and really appreciated the cleanliness of the place.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 27, 2023
Thank you for your review. We appreciate your comments and are happy to repoort that we were able to repair the shower handle and the room now has hot & cold. I want to apologize that you were unable to find a comforrtable room temperature room temperature by using the heater/ air conditioning unit but am happy you were able to be more comfortable by opening the window, also would like to apologize for the bed not being to your liking. I am happy that you found the staff to be excellent and the cleanliness to be on point. We hope that you will stay with us again the next time you pass through Shelby!

8/10 Good

Dennis

Stayed 1 night in Nov 2023

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
Too noisy from Midnight to 3AM loud TV upstairs. All I wanted was 8 hours of sleep.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Thank you for taking the time to write a review of your recent stay. Please know that we work hard to give each guest a quiet, comfortable experience and I am so sorry that we were unable to provide that for you. I hope that you will give us another chance to better host you in the future.

10/10 Excellent

Leigh

Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Thank you for your review. We hope to see you in the future!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Thank you for your review. We hope to see you again in the future!

10/10 Excellent

Kathryn, Gibbons

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking for the truck and trailer. Staff was wonderful. Suggestion as to offering a Gluten free option for either bagel or toast?? (Keep it in the freezer and have a sign saying it is available?)
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for taking the time to write a review of your recent stay. I am so happy to hear that you founnd the staff to be wonderful and ample parking for your truck and trailer. I will see what I can do about adding a gluten free bread option. That is a great idea! We hope to see you again the next time you are in the area!

8/10 Good

Scott

Stayed 1 night in Nov 2023
Response from General Manager on Nov 27, 2023
Thank you for your review!. We look forward to hosting you again.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly,
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for sharing your feedback! I am so happy to hear that you found the staff to be friendly. We hope to see you again in the future!

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Thank you for your review. We hope to see you again in the future!

2/10 Terrible

Greg

Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Thank you for your review. I am sorry to see that we failed to meet your expectations. I hope that you will stay with us again to allow us a chance to better host you in the future!

10/10 Excellent

Michelle, White Sulphur Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous, it's just not very quiet. Super helpful staff, easy check in, nice room updates and very clean. Great beds, too!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Bruce

Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you for your review. We hope to have the opportunity to host you in the future!

10/10 Excellent

Joni

Stayed 1 night in Oct 2023
Response from General Manager on Oct 26, 2023
Thank you for your review. We hope to see you again in the future!

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but with issues.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 6, 2023
Thank you for your feedback. Although you found the hotel to be clean, I am sorry that you encountered issues during your stay. I hope that you will give us another chance to properly host you at the Comfort Inn & Suites when you travel back to Shelby.

10/10 Excellent

Cathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Room was clean and beds comfortable. Breakfast was very good. Highly recommend.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 6, 2023
Thank you for your feedback. I am happy to hear that we exceeded your expectations. We hope to see you again in the future!

6/10 Okay

Steven

Travelled with partner
Disliked: Cleanliness, staff & service
Non friendly clean in
Stayed 1 night in Sep 2023
Response from General Manager on Oct 1, 2023
Thank you for your review. I would like to apologize for not meeting your expectations. I will definitely bring your concerns to the attention of all staff at the property. I do appreciate you sharing your concerns and hope that if you are in the area again, you will allow us a second chance at a better impression.

10/10 Excellent

Margaret

Stayed 1 night in Sep 2023
Response from General Manager on Sep 30, 2023
Thank you for your feedback. We hope to see you again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 21, 2023
Thank you for your feedback! We hope to see you again!