6/10 Okay
Sandra
Travelled with partner
Apr 19, 2024
Liked: Cleanliness, staff & service
The grounds are really beautiful, the sheets feel lovely and the staff are very nice.
But- the hotel is aging. The beds are too soft for us. We had constant problems with the central control for the lights, room temperature, and Do Not Disturb/Make up the Room light not working properly. We complained twice in 5 nights but it never worked consistently.
A big drawback for me is you don't have total control of the temperature in your own room. The hotel chooses between heat and AC so, in spring or fall, that can be a problem.
Another drawback is the hotel is not close to anything. In the morning the only way to get a proper cup of coffee before 10 a.m. is to pay for the $35 breakfast, which has to be reserved the day before and is non-refundable. After 10, the lobby bar opens and you can get a $13 cafe latté. Yes, they leave 2 coffee bags (like tea bags) in your room but no whitener or sugar. And it was very weak when I tried it.
The final thing, my husband went to the front desk about a half hour before the forest walk our first morning there to ask how to join. He was told to go wait by the front door. The man leading the forest walk refused to allow him to go even though there were only six or eight people (the limit is 25) saying he hadn't signed up. It felt quite mean. I complained to the manager Mr. Kwan and he basically shrugged it off as a mistake.
We never tried another of their wellness amenities.
Sandra
Stayed 5 nights in Apr 2024