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Reviews of San Cristobal Tower, a Luxury Collection Hotel

2 out of 5
San Cristobal Tower, a Luxury Collection Hotel
Josefina Edwards De Ferrari 0100, Santiago, Region Metropolitana

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 59 reviews" "
Rating 8 - Good. 13 out of 59 reviews" "
Rating 6 - Okay. 2 out of 59 reviews" "
Rating 4 - Poor. 5 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Gerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Patricia M on Oct 24, 2018
Thank you for your valued feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Bed bug rash
Towards the end of my trip I noticed that I had a rash. This hasn't happened to me before so I was unaware of the problem. The rash has now developed and it is obvious that I have been bitten by bed bugs. To be fair, I did not see any bugs in the room so I cannot be absolutely certain that it happened at the San Cristobal Tower. However, this was my only hotel and there are a large number of bites. I have emailed the hotel chain to ask them to examine the room but, several days later, I have not received any acknowledgement or reply. I actually think that I'm more disappointed about being ignored than being bitten.
Stayed 5 nights in Apr 2018
Response from Patricia M on May 7, 2018
Dear Guest, Thank you for your feedback. We hope to have the chance to welcome you to our property one more time. Best regards.

10/10 Excellent

Alvaro , New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient location
It’s a good hotel, and great location and very clean and safe
Stayed 3 nights in Apr 2018
Response from Patricia M on May 7, 2018
Dear Guest, Thank you for your feedback! We hope to have the chance to welcome you to our property one more time. Best regards.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb luxury
Superb hotel, true 5 star experience! The staff were of the highest professionalism, attentive and only too eager to help. Room was of a great standard, comfortable and luxury. Thoroughly enjoyed the breakfast on the 21st floor overlooking Sandiago and enjoyed chilling by the pool in the day. Concierge were fantastic and arranged my transport to the airport. Superb stay!
Response from Patricia M on May 7, 2018
Dear Guest, Thank you for your feedback! We hope to have the chance to welcome you to our property one more time. Best regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel terrible concierge
Perfect welcome,pleasant staff,nice and comfortable room. But... - -room very noisy because there are no sound proof walls - very bad concierge service: he recommends a terrible restaurant at the market,-the worst experience of all our trip-, and confirm us he phoned one other restaurant to tell that we will be on late: ..but in fact,he never phoned,as confirmed us by the restaurant...
Stayed 2 nights in Mar 2018
Response from Patricia M on Mar 19, 2018
Dear Guest, Thank you for your comments. Looking forward to personally take care of your reservation with us. Best regards

10/10 Excellent

Rod, West Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel not very far from fun Bellavista
Lovely room with very fine views of the Andes. Excellent restaurants. The staff were so lovable here. I was sad to leave.
Stayed 2 nights in Mar 2018
Response from Patricia M on Mar 19, 2018
Dear guest, Thank for leaving us your valued feedback! Looking forward to hear from you soon. Best regards,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel to Relax
Stayed there 3 times on our recent trip to South America. Great pool area and excellent breakfast location and bar on the 21st floor. Easy walking distance to shops and nearby attractions. Rooms were large and comfortable with excellent bathroom facilities.
Stayed 2 nights in Mar 2018
Response from Patricia M on Mar 19, 2018
Dear Guest, Thank you for your valued feedback. Looking forward to hear form you soon! Best regards,

8/10 Good

Scott G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and stylish
Overnight stay waiting for flight home. Hotel very stylish and comfortable. A longish walk to anywhere interesting.
Response from Patricia M on Mar 19, 2018
Dear Guest, Thank you for your valued feedback. Looking forward to hear form you soon! Best regards,

10/10 Excellent

brian, Dorset, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay at the end of a Cruise
Adjoining the Sheraton this hotel provides 4 star quality together with the amenities of the larger Sister hotel, ideal for us spending 3 days after a Cruise. The staff are very friendly & helpful, the rooms are large & comfortable with excellent views of the city. We could have stayed in Santiago for longer & this hotel was ideal.
Stayed 3 nights in Feb 2018
Response from Patricia M on Mar 19, 2018
Dear Guest, Thank you for the feedback provided. We are looking forward for your upcoming visit. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very good suites, service overall very good but still a big hotel. Great for business. Could use a car service with more luxury vehicles
Stayed 2 nights in Dec 2017
Response from Ignacia Jara A. on Jan 22, 2018
Dear Guest, Thank you for your valued feedback. We hope to receive you again whenever your travels bring you back to Santiago.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Quick check in,very clean and extremely helpful staff. Upgraded to a balcony suite on 17th floor with a breathtaking view. Being an spg member, suite was discounted. Highly recommend to everyone.
Stayed 3 nights in Dec 2017
Response from Ignacia Jara A. on Jan 22, 2018
Dear guest, We really appreciate your feedback and we are glad that we exceed your expectations. We hope you visit us whenever your travels bring you back to Santiago.

10/10 Excellent

mmm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Highly recommend San Cristobal Tower
Stayed 1 night in Dec 2017
Response from Ignacia Jara Alvarez on Dec 12, 2017
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not deserving of great reviews
The room was old and run down. The staff okay but not the nicest. Very disappointing and very expensive.
Stayed 1 night in Oct 2017
Response from Ignacia Jara Alvarez on Dec 12, 2017
We regret not having accomplished your expectation. We appreciate your for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in this hotel. Nice room. Nice employees great view for breakfast
Dear Guest, Thank you so much for your comments. It is our pleasure that you enjoy your time with us.

8/10 Good

RP, Rio de Janeiro, Brasil

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Facilities But Average Service
The hotel and facilities are excellent. Room was large and comfortable. For a hotel of this caliber service was average. We had read that the concierge would go above and beyond to help guests but all he did when we asked for his services was hand us off to the Turistik Booth in the Sheraton Lobby. We always use a private driver and when we asked if he could arrange it he handed us off. So we had to find our own. No one else at the hotel went above and beyond. One of the nights we ordered room service and they got our order wrong twice and never resolved the issue. Again nice facilities and location but average service.

2/10 Terrible

Victor, Texas

Liked: Cleanliness, room comfort
Disliked: Staff & service
The worst guest service resolution.
Hotel is decent, nothing really bad to speak off. Had a major problem with my room and my reservation.It got basically taken away. I checked in, left town for a business trip that over extended only to come back and find out they gave my room away. I left some minor toiletry items in the room but still, If I pay for 8 days of stay, that is my room for 8 days. The response we received from guest services is just absurd.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Decent hotel
Asked for city view when booked , given view of building site and a hill side Staff very friendly and helpful Room could have been cleaner and disappointed to find room not cleaned upon retuning after a day out. But overall decent hotel and would rebook - I would just be more firm with them about issues above.

8/10 Good

Emily & David, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hotel in beautiful Santiago!
My husband and I picked this hotel from the internet, based on the area - Providencia, and what other guests had to say about the place. The public areas were lovely and the room was really nice - great views of both the Andes and the city! Breakfast in the lounge on the 22nd floor was fine, though the bacon remains undercooked, as some former guests wrote in Trip Advisor. The Manager however was kind enough to return it to the kitchen and have it cooked crispy for me. Food service in the downstairs bar area was terribly slow, though when I mentioned it to the manager at the pool area, he insured that we had a positive experience for lunch outdoors. The rooms were tastefully decorated in the traditional style that I love! The Bellman and Concierge were exceptional and they both had a lot of information and asked for feedback to insure that we were happy and understood their instructions! We arranged a half day tour with Hector through the Concierge and that went really well, and we loved the seafood restaurant recommended to us on the last evening of our stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you are thinking of the Sheraton, stay here
It's a part of the Sheraton Hotel and well worth the extra cost (compared to the Sheraton). I stayed at both and would never stay in the Sheraton rooms as they are very tired. The San Cristobal is very luxurious and comes with free access to the club on the 21st floor which serves free breakfast and snacks during the day.The poo area for relaxing and meals is also top notch.

8/10 Good

Ricardo, Plantation, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel, good location
Good service, nice reception, breakfast at a high floor looking the Andes is a must.

10/10 Excellent

Angelica, Sydney

Liked: Staff & service, property conditions & facilities, room comfort
Almost perfect!
It is always great to be back at San Cristobal Tower,However, the dusting was not done properly at our room, we could noticed the build up on edges and timber work. May sound a bit strange this comment but when someone is highly allergic to dust, this it is an issue! Otherwise will be perfect!

10/10 Excellent

Chuicanberra, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location with stunning views
This was our second time there. As usual the hotel lived up to the luxury ambience and service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
A superb hotel. The staff were excellent and the facilities top notch. Very helpful and all of them spoke good English. Close to town and hardly a bad view in the house. The in-house restaurant was very good as well. Highly recommended.

10/10 Excellent

Bruce, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way
I've stayed in lots of hotels around the world and this was one of the best!!

10/10 Excellent

Paul, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Free WIFI
You have got to be kidding in this day and age, charging for WIFI makes this good hotel seem very chintzy (cheap). We covered a lot Northern Chile and Argentina, staying at variety of priced hotel some under a 100 USD some much more. This was one of the three pricier properties not one property with the exception of this hotel charged for in room WIFI. Great hotel wonderful staff but it makes the Management of this hotel look gouging and CHEAP! WIFI is free in coffee shops restaurants and bars. Get with the program

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safe, clean, super friendly staff. excellent location, close to highway.

10/10 Excellent

TAJ, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
Slightly inconvenient location, slightly outside of Providencia proper but nevertheless only 15 minutes walk from Manuel Montt Station. Excellent service, lovely room, great bar:can't fault it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Top Hotel. Excelent services. Very good Gym, would add some personal weights for perfection. Staff very polite, clean, really good beds. A Pleasure to pay for.

10/10 Excellent

Mikel, San Diego, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Service and Amenities
We visited three countries in South America over 17 days, staying at six hotels, and the amenities and helpful staff of the San Cristobal Tower made it the perfect place to relax at the end our travels. The room was spacious and beautiful and the food was amazing, but most of all, the staff was extremely good to us. The hotel has a taxi service at the ready (I mean as soon as you ask for a taxi, it's there), and the ride is charged to your room so you don't have to worry about anything more than the tip. We decided we wanted to see the ocean, which is about 1.5 hours from Santiago, so within minutes, the concierge secured a driver who not only took us to the beach communities of Valparaiso and beautiful Vina Del Mar, but also stopped at a wonderful winery along the way in Casablanca Valley. He also made lunch reservations for us at an incredible seafood restaurant overlooking the ocean. We felt so relaxed when check-out time came, that we didn't want to leave. We would definitely stay here again if we ever get back to Santiago.
Hotel at Sunset
Poolside Lunch
Night View of Santiago from the Balcony of the Hotel's 21st Floor

8/10 Good

Peter & Kerry, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice!
Straight from the airport after an 18 hour flight and greeted by some very helpful front of house staff. Room ready and even accomodated our request for a change, for a different view. What was not evident when we booked is that this Hotel and the Sheraton are "joined at the lobby" which is a bonus. The San Cristobal is the better option with great views and general standard of finishes where the Sheraton seems more targetted towards conferences. You do however get the benefit of the outdoor pool area and breakfast on the terrace. [ Very relaxing after a long trip ] Roberto the consierge was terrific and interested in what we had planned each day, added comments / advice and helped with the best mode of transport. Make sure you take advantage of the Bella Vista area for shopping & restaurants which is a short taxi ride or a @15 min walk.

10/10 Excellent

Matías, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SAN CRISTOBAL - SANTIAGO
EXCELLENT HOTEL AND LOCATION!! I RECOMMEND !! FOR BUSINESS AND RELAX. GOOD FOOD AND GOOD POOL

10/10 Excellent

Alex, Barcelona, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, don't tell anyone shhh
The best kept secret in Santiago de Chile, great hotel at even greater rates. Luxurious, wonderfully located and with unsurpassed service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Cristobal Tower review from Juanita and Dan
The room and the view was stupendous. Staff was exceedingly friendly and well versed concerning transportation, local sight seeing attractions and restaurants. Hotel restaurant presented a breakfast buffet that was extremely pleasing to both vision and taste. Can't say enough about Renee', the doorman. He was like a long lost brother to both my wife and myself.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at Providecia
I had a very pleasant stay there. The hotel is very well located at Providencia.

10/10 Excellent

Michel, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mike from Miami
Excellent Hotel. Service is very good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien atendido pero un hotel standar
En general la atención del personal del hotel es muy buena, casi como estar en Disney. La habitación muy limpia, amplia y agradable, un estilo un poco señorial, pero nada incómodo. Me sorprendió la falta de aislación acústica, sentado en el baño podía escuchar a mi vecino hablando nítidamente. Otros aspectos negativos de la habitación: no hay radio con Bluetooth o conexión de Iphone lightning, tampoco con micro USB. No hay ningún plug usb en la habitación. La comida en el restaurante de la piscina es muy básica, solo sándwich, pizza y ensalada César. No hay machas a la parmesana, ni mariscos ni pescados, no hay ceviche. No es que yo sea peruano, pero es lo que se me antoja en un picoteo al borde de la piscina al atardecer con una buena copa de vino. El desayuno es variado pero eche de menos el salmón con alcaparras y cebolla morada, que habitualmente como en otros hoteles de Santiago. La variedad de yogures se limitaba a tan solo 2, frambuesa y natural, afortunadamente a mi me gusta natural. Lo otro que no vi es frutas naturales, las 5 fuentes eran de fruta en conserva o cocida, claramente de esta forma dura más y es más económico. En términos generales y 7 al personal del hotel, pero por mi no volvería.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esperaba más. No volveré.
Es un hotel anticuado y sin ninguna honda. Cobran absolutamente todo extra a precios desorbitantes. El restaurante CID bueno, pero carísimo.
Stayed 1 night in Mar 2018
Response from Patricia M on Mar 21, 2018
Estimado huésped, Muchas gracias por sus comentarios. Esperamos tener la oportunidad de recibirlo nuevamente con nosotros para poder hacerme cargo de su experiencia. Saludos cordiales,

4/10 Poor

Miguel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Alojamos dos noches para celebrar el año nuevo en el hotel , la verdad es que dentro no hay mucha entretención , especialmente para niños , para adultos tampoco hay muchas instancias para la recreación , pedimos un trago en el bar del lobby pero tiene muy poca variedad y no de la mejor calidad para ser un hotel de cinco estrellas , hay otros hoteles muchísimo mejores que entregan servicio de calidad acorde al costo del mismo...En definitiva , hicimos la vida fuera del hotel y lo pasamos muy bien pero con un costo alternativo demasiado alto , no se puede pagar tanto por una habitación y obligadamente tener que salir para entretenerse. Las habitaciones están bien pero se nota el paso del tiempo y no se han mantenido de la mejor manera , muros con manchas de humedad , televisor antiguo con un servicio de cable muy pobre , frigobar con su sistema de cierre averiado. Lo peor del servicio fue el desayuno del 01 de enero , absolutamente colapsado , imposible encontrar una mesa y menos que alguien te atienda , no había platos ni cubiertos , pedir algo especial eran 30 minutos de espera.... Si uno paga por un servicio éste debe ser acorde a lo que cobran por él , no porque el hotel esté full no va a haber una planificación para mantener los estándares como corresponde , sumando y restando queda más al debe , relación precio-calidad muy lejos de lo que uno espera.
Stayed 1 night in Dec 2017
Response from Ignacia Jara A. on Jan 22, 2018
Estimada Huésped, Gracias por su feedback. Lamentamos mucho la experiencia que tuvo. Sin duda que sera tomadas en consideración.

10/10 Excellent

MARCIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Equipe muito atenciosa.Peça apartamentos com vista para as Cordilheiras. Apartamento amplo e muito confortável. Café da manhã muito bom. E à noite sempre um Happy Hour.
Stayed 2 nights in Jun 2017
Dear Marcia, Thank you for your warm comments. We hope to see you soon in another time. Best regards, Patricia Mena Guest Relations Executive

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Juan Andres Arenas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lujo y comodidad
Hotel cumple todas nuestras expectativas, la.habitacion muy amplia y comoda. Cuenta con un bar en el piso 21, con exquisitos tragos y comida, contando con una maravillosa vista de Santiago.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ricardo, Viña del Mar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un verdadero 5 estrellas
Excelente atención. Un verdadero 5 estrellas.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

rita g, Niterói

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurante e bar horríveis
Hotel excelente e bem localizado. Café da manhã agradável , funcionários ótimos . Quarto ótimo. Restaurante ruim , bar péssimo e com opção de apenas 3 tipos de vinho . Impossível pensar que isso aconteceu no CHILE

10/10 Excellent

Roberto, Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor de santiago !
Todo exelente. Me he hospedado en varios 5 estrellas de santiago y por ahora este es el que mas me ha gustado. Un 10 en todos los aspectos!

10/10 Excellent

Diogo, sao paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
otimo
otimo

10/10 Excellent

mauricio, santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio, de primera
La calidad del servicio es excelente. La habitación de muy buen tamaño, solo le falto tener un jacuzzi, SPA bueno. La ubicación del hotel es buena si y solo si estás movilizado en auto.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
not a five star hotel
This is not a five star hotel, its a very hold hotel, service is fair and there is no amenities, they share the space with other 3 stars property so you can imagine.