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Reviews of La Sebastiana Suites

4 out of 5
La Sebastiana Suites
San Sebastian 2727 Las Condes, Santiago, Santiago Metropolitan Region

Reviews

8.6

Excellent

Rating 10 - Excellent. 94 out of 235 reviews" "
Rating 8 - Good. 104 out of 235 reviews" "
Rating 6 - Okay. 30 out of 235 reviews" "
Rating 4 - Poor. 6 out of 235 reviews" "
Rating 2 - Terrible. 1 out of 235 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Daniela, Talca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and clean at this property and nice location!
Stayed 2 nights in May 2020

10/10 Excellent

Nasrain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very courteous, friendly and helpful Place is clean and centrally located Glad to have stayed there.
Stayed 2 nights in Jan 2020
Response from ximena on Jan 28, 2020
Dear guest Thank you very much for your comments. We look forward to attending your reservation again. Many greetings

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Jose on Jun 28, 2019
Gracias por su review. Estamos para servirle.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and breakfasts was pretty good nice bed and bathroom cozy
Stayed 7 nights in Apr 2019
Response from jose on May 22, 2019
thnak you so much for your review

8/10 Good

Shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 5 nights in Dec 2018

8/10 Good

MariaSilvia, Pilar, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the place, the location, the decoration and the breakfast very much our style...
Stayed 3 nights in Oct 2018

8/10 Good

Charlotte, stanley fi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop for a couple of nights. Bathroom was a bit small. It was a five minute walk to the costera centre and mall which was good. A good place to stop for the cash
Stayed 2 nights in Apr 2018

8/10 Good

PABLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Rachida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again, need some fixing though
My stay at La Sebastiana was nice, breakfast was very tasty especially the croissant (I am French and certified these are great!). 2 concerns, at check out the place was super loud as it was morning time and guests were having breakfast, they should have a separate room to check in guest especially when they have flown 17 hours to visit... Also there is a VERY BAD isolation, I had 2 large windows in my room leading to the balcony, and they were not connecting...so yes I slept the night with my window unlocked, I noticed on the day I left... Also the isolation in the bathroom is very poor so it was a little frio when I was getting under the shower. Besides this, the bed was very comfortable and the little kitchen helped store water.

8/10 Good

Rafa, Panama

Liked: Cleanliness, room comfort
Normal hotel to work and to be on santiago
Normal hotel to work and to be on santiago center, near from interesting places and public transport.

10/10 Excellent

Neil, USA and Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First-time holiday visit to Santiago
It was the best-furnished hotel that I have ever stayed at. I didn't have time to utilize 'apart-hotel' aspects of the room, but it would have made a great temporary home.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, room comfort
Ver good experience
Very good location, parking included, nice clean hotel, friendly and helpful staff, would definitely recommend it.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, room comfort
Awesome Stay in Chile
The hotel staff was friendly, everything was ready when I got there, and the location could not be beat. Highly recommended!

10/10 Excellent

Derek B.

Liked: Cleanliness, staff & service, room comfort
Great hotel in a great location
Very friendly staff that spoke English. Large clean suite with a great view. Kitchen and fridge. Free breakfast included. Central location in Las Candes Financial District. Easy walk to some good restaurants and shopping. I would stay here again.

10/10 Excellent

christian, houston, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great on short notice
Concierge and check in staff were awesome. Great breakfast. Room was better than expected. Very central location.

8/10 Good

Harvey, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Traveller, non-US

Liked: Cleanliness, staff & service
Nice Location (especially for business)

10/10 Excellent

Carla, Kitchener ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything.
We were very pleased with the room and services. The front desk staff spoke some English and were more than willing to help and provide direction on places to visit. The rooms were neat and clean - larger than we expected, but smaller than "North American" sizes. The complimentary breakfast was AMAZING! They had fruit, meat and cheese, scrambled eggs and many pasteries & sweets. If you wanted a nice raspberry cheese cake for breakfast this is the place :) It is close to the metro (subway) system which made it easy to get around the city. It was close to a shopping mall - so if you need a McDonald's fix it is there. The best part is it is near the best ice cream ever - Fragola's. You need to try the ice cream! On arrival - they gladly stored our suitcases until check in and on departure - they again stored our luggage until it was time to leave for the airport.

6/10 Okay

juan, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms disinterested staff
Front desk staff pretty slack on customer service,rooms excellent clean and quiet.

8/10 Good

Steve, St Louis, MO, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place and better value.
Other than a little hard to find (the door with the name of the hotel is locked, access is the door just to right), the hotel is good. Limited, but good breakfast was included. Room was large and clean. Wireless Internet worked fine. Close to Tobalaba metro station and Costanera Center.

8/10 Good

Bokomo Joe

Liked: Cleanliness, staff & service, property conditions & facilities
alright hotel
the hotel was ok, the neighborhood was ok, but a lot of construction. the subway is nearby.

8/10 Good

Gian, Panama

Liked: Cleanliness, staff & service, room comfort
Good enough
Great location if you are going for business or shopping. But the building and decoration is too old.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Manuel, Mexico City, Mexico

Disliked: Staff & service, property conditions & facilities, room comfort
The building is shared by more than one hotel!
The information on this "hotel" is totally misleading. The hotel, from the outside, hardly looks to the picture they show, only the front of the restaurant. The rest is just an average apartment building. They say the hotel is in San Sebastian 2727. Well, no. You enter the rooms and even the reception through San Sebastian 2711 (next door). The hotel shares the building with at least one aparhotel called "Aconcagua Suites". They make you think "La Sebastiana" is a small charming hotel, but it is not. The elevators are very old, noisy and they break. The bathroom is tiny. You hardly fit in. The towels are old and do not even fit in the bathroom. The cafeteria is crowded. To many tables in a small space. The hotel staff is badly trained and dressed. I told them I was going to post a bad review and they told me "I was free to do whatever I wanted". Well, here I go. I asked them why they advertise an address for the hotel and you use a different address to access the building and they responded that "It is the same". Well, it is not. They charge during week days close to $400 usd per night. This is a 4-5 star or boutique hotel rate. The hotel hardly is a 2 star place. One of my worst experiences in Santiago. They lie and confuse the customer. Their offer is not honest. This is what really bothers me.

6/10 Okay

Verified traveller

Liked: Staff & service
Good hotel for a family.
This hotel is located closed to the business area and the restaurant zone.

8/10 Good

Valy

Liked: Staff & service
Friendly Hotel, small but nice.
The hotel was older than the pics. probably 15 years at least, but for us (3) was good and convenient, the fridge was not working well, although we told the front desk, they took several days to replace it, but they didn't charge us for some "goodies" from the fridge, so there was a compensation. The swimming pool was clean, but very small. Breakfast downstairs was my favorite, good coffee and variety of pastries. Overall, was ok, location was the best of all.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Nice hotel, suite-style with kitchenette
Nice hotel and we enjoyed the ability to use the kitchen. The staff were friendly and accommodating.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, room comfort
The best apart hotel in Chile!
The hotel was very clean and the staff very friendly. The rooms were very clean.

10/10 Excellent

Dave, Nashua NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Aparthotel with in-room internet in Santiago
We arrived in Santiago, at the end of January. The city is quite pleasant at this time of the year. At La Sebastiana we got a large comfortable room on the twelfth floor, that had huge windows that opened wide, to this perfect dry heat, with no bugs. The view out was very pleasant consisting of some not too close glitzy office buildings and apartments, and a treed hill. With the windows open, there was not much street noise. Inside the room, we connected to their wireless network, which seemed to run at more than one megabit. There was no extra charge for this in-room internet connectivity. The kitchenette was more than adequate. The hotel has an excellent location, one block away from Apoquindo and the Tobalaba Metro entrance. The neighborhood is safe and nice, with a nearby supermarket, shops, and outdoor cafes. The Stade Francais tennis swim club is a short walk away on Tobalaba. The very nice El Golf neighborhood is a short walk away. The hotel was clean and the staff was friendly. We spoke Spanish, but their English should be good enough. We enjoyed this room a lot and would definitely stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Welcome Luxury
I booked this hotel following an excessive journey through South America. Not knowing what to expect we welcomed the luxury that greeted us upon arrival. The apartments were excessive, well appointed, extremely clean, and great value for money. The staff were incredibly accomodating and assisted us with very request. The apartments also had a great location. I would not hesitate in recommending these to anyone.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização, limpeza impecáveis. Café da manhã muito bom. Só começa a dar alguns sinais de desgaste do tempo.
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Enrique Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen apart hotel
El apart hotel es buenísimo solo le falta gimnasio para ser perfecto. Los departamentos son amplios y cómodos; lástima el restaurante que cierra temprano.
Stayed 7 nights in Oct 2019
Response from Ximena on Dec 6, 2019
Estimado Enrique, Muchas gracias por su preferencia y comentarios. Para cenar en la tarde o noche, tenemos convenio con 3 restaurant muy cerca de La Sebastiana Suites .

8/10 Good

Ingemar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

8/10 Good

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

10/10 Excellent

Enrique Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
Muy bien ubicado, desayuno completo, los chicos de la cafetería excelente servicio y amabilidad. La habitación amplia, limpia la cama cómoda y el baño perfecto.
Stayed 7 nights in Aug 2019
Response from Ximena on Oct 2, 2019
Muchas gracias por sus comentarios !!

10/10 Excellent

Estevam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sr. Dino na recepção é um anjo! Com uma generosidade ímpar em realmente ajudar: traçou mapas, deu dicas para potencializar o máximo dos passeios, nos acolheu e se manteve sempre em contato conosco, checando se precisavamos de alguma ajuda e se estava tudo indo bem. Toda a minha gratidão ao Dino querido!
Stayed 5 nights in Aug 2019
Response from ximena on Sep 8, 2019
Muchas gracias por sus comentarios. Obrigada !!

10/10 Excellent

Carlos Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Amei esse hotel Sebastian suítes, tudo perfeito, limpeza todos os dias, café da manhã maravilhoso, se voltar no Chile com certeza ficarei nele de novo, fica perto de tudo, o metrô é bem próximo
Stayed 5 nights in Jul 2019
Response from ximena on Oct 2, 2019
Agradecemos su tiempo y comentarios.

8/10 Good

resiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Ótimo hotel, bom café da manhã, localização excelente! Recomendo!
Stayed 7 nights in Jul 2019
Response from Ximena on Sep 8, 2019
Muchas gracias por dejarnos su comentario

8/10 Good

edite

Liked: Cleanliness, staff & service
Bom custo benefício
O quarto e completo e bem equipado. A cama extra não é boa de dormir. O elevador esta fazendo muito barulho
Stayed 5 nights in Jul 2019
Response from ximena on Sep 8, 2019
Muchas gracias por dejarnos su comentario. Vamos a revisar lo que menciona con problemas.

8/10 Good

Cristiane

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
a estadia foi boa. achei somente o sofá cama muito duro.
Stayed 1 night in Jul 2019

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicacion, cuarto muy bonito y comodo
Stayed 1 night in Jun 2019
Response from Jose on Jun 28, 2019
Muchas gracias por su review, nos complace poder haber llenado sus expectativas y brindarle una buena experiencia.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Todo excelente! Precio, ubicación, limpieza, servicios, etc. Lo recomiendo ampliamente
Stayed 1 night in Jun 2019
Response from Jose on Jun 28, 2019
Gracias por su comentario le esperamos nuevamente con mucho gusto.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2019
Response from Jose on May 14, 2019
gracias por su review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from jose on May 14, 2019
gracias por su review!

6/10 Okay

Denise

Liked: Cleanliness
Problemas no Wi-Fi
Fiquei sem Wi-Fi e conseguiram arrumar no outro dia, porém quando cheguei no hotel o rapaz da cia estava lá e tive que aguardar na Recepção!
Stayed 2 nights in Apr 2019
Response from Jose on May 14, 2019
Lamentamos muito a sua experiência com o Wi-Fi, tentamos oferecer o melhor serviço aos nossos clientes e estamos preocupados com a sua opinião, no entanto, houve um fracasso da empresa provedora de Internet. Obrigado pela sua revisão porque nos ajuda a melhorar o serviço.