Aerial view

Reviews of Hotel Plaza San Francisco

4 out of 5
Hotel Plaza San Francisco
Alameda 816, Santiago, Region Metropolitana

Reviews

9.0

Wonderful

Rating 10 - Excellent. 440 out of 715 reviews" "
Rating 8 - Good. 204 out of 715 reviews" "
Rating 6 - Okay. 44 out of 715 reviews" "
Rating 4 - Poor. 10 out of 715 reviews" "
Rating 2 - Terrible. 17 out of 715 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Amenities
The hotel and staff were superb in every way. Each staff member was the epitome of hospitality and could not have been more gracious and welcoming. We absolutely loved our stay. The room was generous and the beds extremely comfortable. The surrounding area is a little dodgy - the concierge advised us to store our valuables in the room safe and to beware of pickpockets out on the street. Inside the hotel, we felt very safe.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very attractive lobby, large room. Bar staff was interested in their own chat not the customer.
Stayed 3 nights in Mar 2024
Response from Josué Montilla on Mar 26, 2024
Thank you for sharing your experience.

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional including the restaurant staff. Location is very convenient. This is an older hotel with wonderful patina! Excellent restaurant and bar!
Stayed 7 nights in Mar 2024
Response from Josué Montilla on Mar 26, 2024
Thank you for sharing your experience.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful welcome to Santiago! The hotel is lovely and the staff even more so. We arrived several hours earlier than check in from a long day of international travel, and while our room was not yet ready for check in, they offered us use of the showers and facilities at the pool and fitness center, stored our luggage for the day while we did some sightseeing, and welcomed us to a lovely sanctuary at the end of the day. The concierges were kind and offered safety guidance and tips for a wonderful stay! We return to the hotel again next week, and we are very excited to return! Highly recommend!
Stayed 1 night in Mar 2024
Response from Josué Montilla on Mar 22, 2024
Thank you for sharing your experience, see you soon!

6/10 Okay

Harry, Moffat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was dramatically slow, two gentlemen sitting behind desk and where like snails on crutches. Arrived at 7 AM and had pre arranged for a day room at an extra cost. Was told that it was not available. Eventually got into room at 2 10 PM. Handed laundry in two days before we were fue to check out and got it back wet with two minutes to spare before our bus left for the airport. Worst front desk service we have experienced in 50 years of travel.
Stayed 3 nights in Mar 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, impeccable service, very clean. However, rough neighborhood. Directly across the street is borderline ghetto and dangerous. My wife’s phone was ripped from her hand. Best bet is the new section of Santiago.
Stayed 4 nights in Mar 2024
Response from Josué Montilla. on Mar 17, 2024
We are deeply sorry about any inconvenience you experienced in Santiago and Thank you for sharing your experience we will do our best to keep improving our services.

10/10 Excellent

Wannelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Very clean
Stayed 1 night in Mar 2024
Response from Josué Montilla on Mar 20, 2024
Thank you for sharing your experience it is very important for us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Josué Montilla. on Mar 17, 2024
Thank you for sharing your experience.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, helpful and efficient staff, great breakfast, nice pool.
Stayed 3 nights in Mar 2024
Response from Josué Montilla. on Mar 17, 2024
Thank you for sharing your experience we will do our best to keep improving our services.

10/10 Excellent

Johan, Santa Clara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff. Very friendly. Easy to walk to all major tourist spots. Nice breakfast options. The pool is heated. And the steam room feel very relaxing.
Stayed 2 nights in Mar 2024
Response from Josué Montilla. on Mar 11, 2024
Thank you for sharing your experience! We are really glad you enjoyed your stay at our hotel.

10/10 Excellent

Kadambari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with spacious rooms, very helpful staff, and conveniently situated walking distance from a ton of Santiago's attractions (Plaza de Armas and loads of museums are just a ten minute stroll away as are the Feria Artesenal Santa Lucia and Cerro Santa Lucia). Really good breakfast options - Victoria was so helpful in extending breakfast time since we were unwell so we could help ourselves to the excellent buffet.
Response from Josué Montilla on Mar 5, 2024
Thank you so much for sharing your experience, we are really glad you had a good time staying with us!

10/10 Excellent

Robert

The hotel has excellent service All the staff are always ready to assist you. The breakfast was very good and the selection was excellent rooms were clean and spacious.
Stayed 2 nights in Mar 2024
Response from Josué Montilla on Mar 4, 2024
Thank you Robert!We are glad you enjoyed your stay, thank you for sharing your experience.

10/10 Excellent

Gloria, PHOENIX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 6 nights in Feb 2024
Response from Josué Montilla on Mar 1, 2024
Thank you for sharing your experience!

10/10 Excellent

Birgit

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Plaza San Francisco is the most gorgeous hotel with beautiful wood work and vintage furnishings. Centrally located, outstanding service, great breakfast. The restaurant for dinner at night was somewhat expensive and a bit pretentious in my opinion.
Stayed 2 nights in Feb 2024
Response from Josué Montilla on Feb 28, 2024
Thank you for your review! We are glad you enjoyed our hotel and we are very sorry if you gave you any wrong impression.

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and courteous staff. The area is accessible to many places of interest in Santiago.
Stayed 1 night in Feb 2024
Response from Josué Montilla on Feb 28, 2024
Thank you for your review Nelson, we are really glad you enjoyed our hotel!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stunning. You can walk across the street to shopping, food, big open square park and historic buildings. Service was excellent, from check-in to dining room food options, to spa. Highly recommend!
Stayed 2 nights in Feb 2024
Response from Josué Montilla on Feb 26, 2024
Thank you so much for your review! We are really glad you enjoyed our hotel.

10/10 Excellent

Guy, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern confortable bed, very good dining room food. Breakfast outstanding.
Stayed 3 nights in Feb 2024
Response from Josué Montilla on Feb 23, 2024
Thank you for your review! We are glad you enjoyed your stay.

10/10 Excellent

Maureen

Stayed 3 nights in Feb 2024
Response from Josué Montilla on Mar 21, 2024
Thank you for sharing your experience!

6/10 Okay

MAREK

Travelled with group
Disliked: Staff & service
Front desk personel with bad attitude unpleasant and rude
Stayed 2 nights in Feb 2024
Response from Josué Montilla on Feb 22, 2024
Thank you for your review, we apologize fi felt uncomfortable and thank you for sharing it with us

10/10 Excellent

Allan, Hillsborough

Stayed 2 nights in Feb 2024
Response from Josué Montilla on Mar 21, 2024
Thank you for sharing your experience!

10/10 Excellent

Karen Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location right beside the San Francisco church. Easy to walk to many interesting sights. Very good breakfast and the indoor pool is nice to relax in after a busy day.
Stayed 2 nights in Feb 2024
Response from Josué Montilla on Feb 22, 2024
Thank you for your review!

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Josué Montilla on Mar 21, 2024
Thank you for sharing your experience!

10/10 Excellent

Shaling, Houston

Stayed 4 nights in Jan 2024
Response from Josué Montilla on Mar 21, 2024
Thank you for sharing your experience!

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice old style hotel. I would recommend this hotel to my friends.
Stayed 1 night in Feb 2024
Response from Josué Montilla. on Feb 17, 2024
Thank you so much for your review! We are really glad your experience extends to your friends, we hope to see you soon!

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old style hotel. Very good location where is close to plaza de Armas. Stuff crew is polite.
Stayed 1 night in Feb 2024
Response from Josué Montilla on Feb 16, 2024
Thank you so much for your review, we are glad you like out hotel, services and staff.

10/10 Excellent

Steve, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel will back gain when come to Santiago
Stayed 1 night in Feb 2024
Response from Josué Montilla on Feb 16, 2024
Thank you for your review! We hope to see you soon.

10/10 Excellent

Shaosong

Stayed 3 nights in Feb 2024
Response from Josué Montilla on Mar 21, 2024
Thank you for sharing your experience!

10/10 Excellent

Akira, SHELTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in an old historical area. Many places are walkable. Very satisfied. I recommend this hotel.
Stayed 3 nights in Feb 2024
Response from Josué Montilla on Feb 22, 2024
Thank you for your review!

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior decoration is good.
Stayed 2 nights in Jan 2024
Response from Josué Montilla on Feb 7, 2024
Thank you for your review!

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice traditional hotel with a great breakfast buffet and very helpful staff.
Stayed 2 nights in Jan 2024
Response from Josué Montilla on Feb 3, 2024
thank you for your review!

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great buffet breakfast. An exceptionally helpful staff.
Stayed 2 nights in Jan 2024
Response from Josué Montilla on Feb 3, 2024
thank you for your review!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and service. Hotel was beautiful. Great and convenient location for shopping and dining. Very nice breakfast buffet! Enjoyed our stay!
Stayed 2 nights in Dec 2023
Response from Josué Montilla on Jan 30, 2024
Thank you for taking your time writing this review.

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Josué Montilla on Jan 30, 2024
Thank you for your review

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service.
Stayed 3 nights in Jan 2024
Response from Josué Montilla on Jan 29, 2024
Thank you for your review!

10/10 Excellent

Taven

Liked: Cleanliness
Beautiful building with very classic architecture. Friendly and helpful staff.
Stayed 2 nights in Jan 2024
Response from Josué Montilla on Jan 29, 2024
Thank you for staying with us, see you soon!

10/10 Excellent

Peter

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, staff and facilities. Room was perfect and comfort in the hotel was excellent. Highly recommend!
Stayed 2 nights in Jan 2024
Response from Josué Montilla on Jan 29, 2024
Thank you for your review!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with great staff
Stayed 4 nights in Jan 2024
Response from Josué Montilla on Jan 27, 2024
Thank you so much for taking your time to write this review!

10/10 Excellent

Shaun

Stayed 3 nights in Jan 2024
Response from Josué Montilla on Mar 21, 2024
Thank you for sharing your experience!

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff and very professional
Stayed 2 nights in Jan 2024
Response from Josué Montilla on Jan 27, 2024
Thank you so much for taking your time to write this review!

10/10 Excellent

Anthony

Stayed 3 nights in Jan 2024
Response from Josué Montilla on Mar 21, 2024
Thank you for sharing your experience!

10/10 Excellent

SALVADOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente servicio ... el personal super amable ... nos cuidaron las maletas 3 dias en lo que fuimos a otra ciudad..el hotel es un clasico todo de madera ...el desyuno muy bueno ...la alberca esta excelente ...super centrico de ahi puedes caminar a todos lados
Stayed 1 night in Jan 2024
Response from Josué Montilla on Jan 23, 2024
Muchas gracias por sus comentarios, les esperamos de vuelta pronto!

10/10 Excellent

Zsuzsanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel. From the curb side assistance with luggage to the room, to Louie?, the room service attendant. Wonderful dining room, friendly staff. Has a beautiful old church beside the hotel entrance. I would highly recommend this hotel, if you are travelling to Santiago, Chile.
Stayed 2 nights in Jan 2024
Response from Josué Montilla on Jan 23, 2024
Thank you for your review!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located and right next to the San Francisco church which is meeting point for walking tours , Extremely convenient
Stayed 1 night in Jan 2024
Response from Josué Montilla on Jan 19, 2024
Thank you for your review!

10/10 Excellent

Mark, WINDSOR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME HOTEL AND STAFF!
Stayed 1 night in Jan 2024
Response from Josué Montilla on Jan 19, 2024
Thank you for your review!

10/10 Excellent

David, DELTONA

Stayed 3 nights in Sep 2023
Response from Josué Montilla on Jan 19, 2024
Thank you for your review!

8/10 Good

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Josué Montilla on Jan 9, 2024
Thank you for your review!

10/10 Excellent

Snehil, Tifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the center/historic/old Santiago area with tons of restaurants near by. Hotel is very clean and neat and very friendly staff/people. The breakfast buffet is great too!
Stayed 4 nights in Dec 2023
Response from Josué Montilla on Jan 9, 2024
Thank you for your review!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 5 nights in Dec 2023
Response from Josué Montilla on Jan 9, 2024
Thank you for your review!

8/10 Good

Heinrich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to many attractions.
Stayed 5 nights in Dec 2023
Response from Josué Montilla on Jan 5, 2024
Thank you for your review!

10/10 Excellent

Festejo

Stayed 3 nights in Dec 2023
Response from Josué Montilla. on Dec 30, 2023
Thank you for your review!