Breakfast served

Reviews of Hyatt Regency Sonoma Wine Country

4 out of 5
Hyatt Regency Sonoma Wine Country
170 Railroad Street, Santa Rosa, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 500 out of 1008 reviews" "
Rating 8 - Good. 232 out of 1008 reviews" "
Rating 6 - Okay. 150 out of 1008 reviews" "
Rating 4 - Poor. 64 out of 1008 reviews" "
Rating 2 - Terrible. 62 out of 1008 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia did not disclose the extra charges associated with the hotel at time of checkout. 2 night stays with $115 extra expense for parking and a Destination Fee (for access to the hotels gym, pool, lobby, water, and morning coffee. If your going to offer a price for service please make sure the price doesn’t increase for common services associated with a hotel. Ridiculous!
Stayed 2 nights in May 2024

8/10 Good

Beven

Liked: Staff & service, property conditions & facilities
Overall good, with a nice location to downtown.
Stayed 1 night in May 2024

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
All it takes is one rude staff to ruin a what should have been a good review. Check-in staff was great, valet was excellent, breakfast staff was cheerful but the check-out staff….shame on you hyatt for hiring rude staff.
Stayed 1 night in May 2024

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar is great and so is the bartender.
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Dear Osama,Thank you for the kind review. We're glad you enjoyed the bar service, and we look forward to seeing you again at Hyatt Regency Sonoma Wine Country.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were quite and the staff was excellent. Because there were multiple events happening on the property, parking was a bit tough but we were still able to park.
Stayed 3 nights in May 2024
Response from General Manager on May 22, 2024
Dear Julie,Thank you for your feedback! We're glad to hear that you found the rooms quiet and our staff excellent. We appreciate your understanding and hope to welcome you back to Hyatt Regency Sonoma Wine Country again soon!Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Dulce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Dear Dulce,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back soon to Hyatt Regency Sonoma Wine Country for another great stay.Kind Regards,Monica HubertGeneral Manager

8/10 Good

Matthew

Travelled with family, Travelled with pets
Liked: Amenities, property conditions & facilities
and convenient for us. I did have a problem with the HVAC though. Our room was very cold and the temp was 64 F. Oh and I was chilly in bed and I could have used an extra blanket which I would see in some hotels.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Matthew,It was a pleasure having you join us recently. We are delighted our convenient location suited your needs well; however, we regret that you were not fully satisfied with your stay. Our maintenance team will be sure to look into your concerns about the room temperature to ensure everything functions as it should and that any necessary adjustments or repairs are made promptly. Thank you for your review, and we hope you return soon for an even better visit.Kind Regards,Monica HubertGeneral Manager

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service
Property and rooms are bit tired. Traffic noise prominent. Close to freeway. Room had a slight sewage smell. Staff friendly and helpful.
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Peter,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. However, we offer our sincere apologies if you weren't completely satisfied with our accommodations and for any disturbance you experienced in your room. Your comments have been duly noted and will be promptly addressed. We appreciate your feedback and hope you'll give us another chance to impress you in the future.Kind Regards,Monica HubertGeneral Manager

6/10 Okay

Charalambos

Liked: Cleanliness
Disliked: Amenities
The property was mostly clean and the staff was pleasant, but the pool was dirty and the pool area was littered with cigarette butts on the floor from people smoking there the night before. Checking in at the reception took too long. The breakfast was an insult, a humiliating experience considering how much The Hyatt have charged and how terrible displaying little respect for their clients. The choices were limited to mostly unhealthy, greasy, salty items that you would find, and try to avoid, at a cheap motel with very limited healthy choices. Every breakfast restaurant within 2-3 short blocks from the hotel offered much better quality food, including a wider variety of many healthy choices, in a much nicer environment including much better service, longer hours for half the charges. Eating breakfast at The Hyatt Regency Sonoma Wine Country was a terrible way to start the day and very puzzling how poorly the management at the Hyatt manages their property and at what low standard they hold their hotel.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Thank you for taking the time to share your honest feedback. We are delighted our hospitable team left a memorable impression on you; however, we regret that you were not fully satisfied with your experience. Your constructive feedback about our breakfast service and pool area is greatly appreciated, as it's through valuable insights like yours that we can continue to improve and provide the exceptional service that our guests deserve. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Kind Regards,Monica HubertGeneral Manager

2/10 Terrible

Yasmin

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Disliked: Staff & service
The customer service was by far the worst I have encountered. The interactions lack disclosure of information, amenities and disregard for respect as well as lack of responsibility. I’m yet to write a detailed description of the experience which I have been unable to do to heading straight to work after arriving home.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Yasmin,Thank you for sharing your thoughts. We take pride in delivering exceptional service, so we're disappointed to read your comments. Rest assured, we'll discuss your feedback with our team internally to ensure our high standards are met. Please consider giving us a chance to change your perceptions. Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all wineries, walkable to restaurants and bars.
Stayed 3 nights in May 2024
Response from General Manager on May 8, 2024
Dear Martha,Thank you for your review of Hyatt Regency Sonoma Wine Country. We're delighted to hear you enjoyed our prime location. It would be our sincere pleasure to welcome you back anytime!Kind Regards,Monica HubertGeneral Manager

8/10 Good

oliver

Stayed 3 nights in Apr 2024

10/10 Excellent

Hrachya, Round Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from General Manager on May 3, 2024
Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable visit, and we hope you return soon.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay, conveniently loacted, excellent staff
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Nathan,It was such a pleasure to welcome you to Hyatt Regency Sonoma Wine Country! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we hope you took full advantage of our convenient location. Thank you for your perfect rating, and we hope you return soon.Kind Regards,Monica HubertGeneral Manager

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On-Site Dining Options were extremely limited--not what I would expect from a Hyatt Regency
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Dear William, Thank you for taking the time to provide your feedback. We do apologize to hear that our dining options did not meet your expectations. We hope that you will choose us for future stays so we may demonstrate a better dining experience. Kind Regards, Monica HubertGeneral Manager

10/10 Excellent

Gina

Stayed 1 night in Apr 2024

10/10 Excellent

maurice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Very convenient to area attractions.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Dear Maurice,It brightens our day to know that you had a fantastic stay with us! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for your perfect rating, and we hope you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Katelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very clean and beauitful property and the staff was friendly and personable. We will definitely be staying again.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Katelyn,It was a pleasure hosting you at Hyatt Regency Sonoma Wine Country! We're glad our attention to cleanliness and service impressed you, and we look forward to seeing you again soon.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Yanwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Zlatko, Palo Alto

Disliked: Cleanliness, staff & service, property conditions & facilities
This is 2 start motel.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you for your review. We regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to improve for the future, please don't hesitate to reach out to us offline.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the streaming option. Room was the perfect size and clean.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Mia,It was such a pleasure to welcome you to Hyatt Regency Sonoma Wine Country! We work hard to meet expectations like yours, and we’re happy to hear our impeccable accommodations hit the mark for you. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!Kind Regards,Monica HubertGeneral Manager

8/10 Good

Arash, Bothell

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

james

Stayed 1 night in Apr 2024

10/10 Excellent

Sherri

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, good service.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Sherri,Thank you for your positive feedback! Maintaining cleanliness and delivering excellent service are priorities for us, and your recognition is rewarding to receive. We look forward to welcoming you back for another enjoyable experience at Hyatt Regency Sonoma Wine Country!Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Stayed 1 night in Apr 2024

8/10 Good

Emilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! We utilized the pool, jacuzzi and hotel bar. We opted in for the breakfast buffet however it was absolutely a terrible choice. The options were extremely minimal, the quiche that was provided was not good at all and there were no other egg options nor meat options. The restaurant’s menu offered a lot more so next time we will just order from that.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Emilia,Thank you for your recent stay at Hyatt Regency Sonoma Wine Country. We are delighted to hear that you took full advantage of the hotel's amenities. We apologize that certain aspects of your visit were not seamless. We will discuss your review with our staff. We hope that you consider staying with us again.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Patricia Jo Zimmerman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Housekeeping comes every 4 days on a longer stay. However, they did not come to our room. We had to call to get more towels at 10pm after we came back to our room. We needed toilet paper and kleenex, I called in the morning and they said it would be 8:30 before we could get some. They did take a destination fee off of our room for 1 day. I was under the impression it was for our whole stay. We will never book through expedia again. too many fees. As we were charged daily for this and also a parking fee.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Patricia,Thank you for providing us with your feedback. We are sorry to hear that you were disappointed with our housekeeping services and fees. Ensuring that our guests receive timely assistance is a priority, and we deeply regret any inconvenience caused by the delays in providing essential items. Your comments are extremely valuable to us as we strive to enhance our guest experience, and we sincerely hope to have the opportunity to better serve you in the future.Kind Regards,Monica HubertGeneral Manager

6/10 Okay

Joab

Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024

8/10 Good

Rick

Stayed 1 night in Apr 2024

2/10 Terrible

Ho Wook

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some stuff on the floor when we arrived at the room. Shower did not work well. Housekeeping was never offered for 3nights/4days even though I requested it 2 times. Probably the worst hotel I've ever stayed.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for staying with us and for taking a moment to let us know about your experience. We are disappointed your visit was not as expected, and we apologize for any issues with our accommodations. Our housekeeping team will review your concerns and correct any problems. Again, thank you for your feedback, and we hope you will reconsider and give us another opportunity to impress you.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Julie,Thank you for your great review and perfect rating! The safety of our guests is of the utmost importance to us, so we're delighted this commitment was reflected in your stay. It was truly a pleasure having you here, and we hope you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

DOROTHY, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! Stylish and modern. Will definitely stay here if I’m in the area!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Dorothy,Thank you so much for choosing to stay with us at Hyatt Regency Sonoma Wine Country. Our goal is to provide every guest with a wonderful experience, and we're thrilled that was the case for you. The pleasure was all ours, and we can't wait to welcome you back.Kind Regards,Monica HubertGeneral Manager

8/10 Good

Marina, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Maria,We enjoyed hosting you at Hyatt Regency Sonoma Wine Country. Thank you for letting us know you had a tremendous stay at our great property! The pleasure was all ours, and we look forward to welcoming you back any time.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Ty

Stayed 3 nights in Mar 2024

8/10 Good

Vicki

Stayed 2 nights in Mar 2024

8/10 Good

Armando

Stayed 1 night in Mar 2024

10/10 Excellent

shawna

Stayed 1 night in Mar 2024

4/10 Poor

Peter

Business traveller
Liked: Cleanliness, staff & service
Hotel restaurant (Railroad cafe) used to have a modest, but nice breakfast menu. Buffet was gross. I wish they would go back to what they had before. If it remains the same it will definitely influence my booking decisions.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Peter,Thank you for taking the time to provide your review. While we are disappointed that you did not enjoy the breakfast buffet, we sincerely appreciate your honest feedback and will share your concerns as they will guide us to make improvements for our valued guests. We would welcome the opportunity to host you again in the future to change your perceptions.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting historic district
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Gisela,Thank you for your perfect rating! It was a pleasure having you as our guest at Hyatt Regency Sonoma Wine Country recently, and we appreciate you mentioning the rich history of our location. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Catherine, Saratoga Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, rooms very clean, spacious and comfortable. The location is great for walking downtown Santa Rosa!!
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Catherine,We're honored by your excellent review of Hyatt Regency Sonoma Wine Country! It's wonderful that you enjoyed our warm hospitality and spacious, spotless accommodations. We're also glad our location made exploring downtown Santa Rosa easy. Thank you for your kind praise, and we hope you'll return.Kind Regards,Monica HubertGeneral Manager

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great Location but the property is behind on maintenance and the breakfast was worse than a Hyatt Place.
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Robert,Thank you so much for reviewing your recent stay with us at Hyatt Regency Sonoma Wine Country. We are delighted to hear that you had an enjoyable visit. The self-parking does get busy on the weekends, and we are happy that you were able to find parking adjacent to the property. We sincerely hope that you will return to stay with us again in Sonoma!Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Cecilie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I stayed for two nights. We took a 10 minute Uber into Sebastopol for an event. We had a great ex and will definitely stay again. We also enjoyed the heated pool and jacuzzi, it was perfect!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for your compliments; we're glad you had a great stay with us. We pride ourselves on our friendly staff, amazing amenities, and clean, comfortable accommodations, and we hope to welcome you again in the future.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, we were able to walk to different places. Place was clean and staff was nice. We enjoyed our time there.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Monica,It was a pleasure to welcome you to Hyatt Regency Sonoma Wine Country. It's lovely that you enjoyed our terrific location near fine dining and shopping in downtown Santa Rosa. Our team hopes you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Marie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall. Bar was kind of awkwardly placed in the lobby with limited seating options, and maybe people drinking is not the first thing you want to see when you check in at 1 pm with kids. But other than that there's nothing even bordering on negative to say about this place; it's clean, friendly, good food, top notch.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Marie,Thank you so much for choosing to stay with us at Hyatt Regency Sonoma Wine Country. Impressing every guest with our friendly service and pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to enjoy some delicious meals with us. The pleasure was truly ours, and we hope to welcome you back soon.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff. handled any issue we had promptly and efficiently and courteously.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Kathy,Thank you so much for choosing Hyatt Regency Sonoma Wine Country to host your recent trip. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. While we're disappointed you ran into any concerns, we're delighted to have been able to resolve them promptly. The pleasure was all ours, and we hope you'll choose to visit us again soon.Kind Regards,Monica HubertGeneral Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. The self-parking filled up on Saturday night and we needed to park at the adjacent restaurant which was fine.
Stayed 3 nights in Mar 2024

2/10 Terrible

Meosha

Travelled with partner
Disliked: Amenities, property conditions & facilities
Initially did not receive room number, then was given keys to a room that was already occupied, then keys did not work for room.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Meosha,Thank you for your feedback. Please accept our sincere apologies that your stay did not meet your expectations. We appreciate you choosing to stay with us and we hope you can reconsider visiting again.Kind Regards,Monica HubertGeneral Manager