Triple Room (Queen)
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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
3580 El Camino Real, Santa Clara, CA

Reviews

7.0

Good

Rating 10 - Excellent. 89 out of 226 reviews" "
Rating 8 - Good. 43 out of 226 reviews" "
Rating 6 - Okay. 27 out of 226 reviews" "
Rating 4 - Poor. 25 out of 226 reviews" "
Rating 2 - Terrible. 42 out of 226 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kirk, El Dorado Hills

Business traveller
Liked: Cleanliness, staff & service
I stay at the Roadway Inn on El Camino Real almost every week. The property is safe, convenient, quiet and the staff is outstanding, always helpful and courteous. In addition they're constantly upgrading the property and rooms. By far the best value in the area.
Stayed 2 nights in May 2024
Response from DP on May 11, 2024
Dear kirk ,Thank you so much for your glowing review! We're absolutely thrilled to hear that you had an excellent experience during your stay at Rodeway Inn Santa Clara. Providing top-notch service and ensuring our guests have a comfortable and enjoyable stay is our utmost priority, and it's incredibly rewarding to know that we met your expectations. Your kind words serve as a great source of motivation for our team, and we'll continue working hard to maintain the high standards you experienced. We're grateful for your recommendation and look forward to welcoming you back for another exceptional stay whenever your travels bring you to Santa Clara. If there's anything more we can do to make your next visit even better, please don't hesitate to reach out. Thank you again for choosing Rodeway Inn Santa Clara!Warm regards,Rodeway Inn Management TeamRodeway Inn3580 El Camino Real,Santa Clara, CA - 95051

4/10 Poor

Hien

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Like: Prime area. Good access to free way Dislike: Staffs unfriendly, rude. Toilet dirty gross. ceiling with spiders. smell carpet. Noise in the night
Stayed 3 nights in May 2024
Response from DP on May 8, 2024
We sincerely appreciate your feedback regarding your recent stay at Rodeway Inn Santa Clara. We're pleased to hear that our convenient location met your needs for easy freeway access. However, we're deeply sorry to learn about the issues you encountered during your visit. Providing exceptional customer service and maintaining cleanliness are our top priorities, and we apologize for any lapses in these areas. Rest assured, we take your comments seriously and will address them with our staff immediately to ensure improvements are made. Your comfort and satisfaction are of the utmost importance to us, and we're committed to providing a positive experience for all our guests. If there's anything further we can do to assist you or if you'd like to discuss your concerns in more detail, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,Rodeway Inn Management TeamRodeway Inn3580 El Camino Real,Santa Clara, CA - 95051.+1 (408) 241-0771

2/10 Terrible

FRANCISCO

Disliked: Staff & service, property conditions & facilities
The room looks like it was getting fix.. painted in the curtains, the wall with some patch around … they need to finished the painting
Stayed 2 nights in May 2024
Response from RK on May 6, 2024
Dear Francisco,"We apologize for any inconvenience caused by the ongoing maintenance in your room. Our team is committed to ensuring that all our facilities are in top condition for our guests, and we appreciate your patience as we work to complete these improvements. Rest assured, we'll address the unfinished painting promptly to ensure your comfort and satisfaction. If there's anything else we can assist you with during your stay, please let us know. Your comfort is our priority, and we're here to make sure you have a pleasant experience with us."Warm regards,Rodeway Inn Management TeamRodeway Inn3580 El Camino Real,Santa Clara, CA - 95051.

8/10 Good

Evan, Los Angeles

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Amor

Business traveller
Liked: Staff & service, amenities
Probably one of the best amenities for the price. Microwave, refrigerator, coffee maker, air conditioner, swimming pool and lots of parking. It’s all about location, location and location in Silicon Valley. Yes, the building is old and outdated but the price has everything you need. Did I feel safe? Yes.
Stayed 2 nights in Apr 2024
Response from RK on May 3, 2024
Dear Amor,"Thank you for your wonderful feedback! We're thrilled to hear that you found our amenities to be excellent value for the price. We take pride in offering a range of conveniences such as a microwave, refrigerator, coffee maker, air conditioner, and a swimming pool, all at an affordable rate. As you rightly pointed out, our prime location in Silicon Valley adds to the appeal. While our building may have a bit of history, we're dedicated to maintaining cleanliness, comfort, and safety for all our guests. We're delighted to hear that you felt secure during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to Santa Clara!"Warm regards,Rodeway Inn Management TeamRodeway Inn3580 El Camino Real,Santa Clara, CA - 95051.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from rk on Apr 21, 2024
Dear Angel,Thank you for your positive review of Rodeway Inn Santa Clara! We're thrilled to hear that you had a good experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's always rewarding to receive such positive feedback. We strive to provide a comfortable and enjoyable experience for all our guests, and we're delighted that we succeeded in meeting your expectations.If you have any suggestions or feedback on how we can further improve our services, please feel free to let us know. We're always looking for ways to enhance our guests' experience.Thank you for choosing Rodeway Inn Santa Clara, and we hope to welcome you back soon for another enjoyable stay!

4/10 Poor

Katherine

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from DP on Mar 31, 2024
Dear katherine, we're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

2/10 Terrible

Bridgette

Stayed 1 night in Mar 2024
Response from RK on Apr 17, 2024
Dear Bridgette,We sincerely apologize for the experience you had during your recent stay at Rodeway Inn Santa Clara. Your feedback is incredibly important to us, and we regret that we fell short of meeting your expectations.Please know that we take your comments seriously, and we will be addressing the issues you mentioned with our team to ensure that necessary improvements are made.We understand that your experience was not reflective of the high standards we strive to uphold, and we are truly sorry for any inconvenience or disappointment you experienced as a result.If you would like to discuss your stay further or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.Warm regards,Rodeway Inn Management TeamRodeway Inn3580 El Camino Real,Santa Clara, CA - 95051.+1 (408) 241-0771

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is older, but they have kept it up and clean.
Stayed 2 nights in Mar 2024
Response from rk on Mar 22, 2024
Dear Catherine it is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

6/10 Okay

Peggy

Business traveller
Liked: Cleanliness, staff & service
I couldn't figure out how to turn on the air conditiioner. It is up towards the ceiling.
Stayed 1 night in Mar 2024
Response from rk on Mar 21, 2024
Dear Peggy, we're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

2/10 Terrible

Poonam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from rk on Mar 19, 2024
Dear Poonam, we're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from DP on Mar 11, 2024
Dear christy,It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

4/10 Poor

hayves

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Low pressure water in showers. Refrigerator worked off and on. Microwave outlet didn’t work had to relocate it in room.
Stayed 5 nights in Mar 2024
Response from DP on Mar 10, 2024
Dear hayves, we're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

4/10 Poor

Josh, San Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Not so welcoming staff upon checking in. Room was decent for the price. The toilet and bathtub room looked renovated and was the best part of the room. Looked really clean. Air conditioner filter was very very dirty. Tried cleaning it myself to of no avail. Room furnitures were worn and beat except for the bed. Desktop lamp wasn’t even plugged in nor had a place to plug it in. The TV was good. Nice size. Bed sheets and pillows were decent. Parking lot needs a lot of work. Very worn and a lot of potholes. During my visit it was raining and pools of water flooded the lot. Overall I don’t believe I’ll ever stay here again.
Stayed 2 nights in Mar 2024
Response from rk on Mar 8, 2024
Dear Josh, we're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms are very large. It was furnished with everything you would need away from home. It was very quiet even though it is on El Camino. The young gentleman at the desk was very welcoming, polite and friendly. We will definitely recommend this place. Christy Patneaud
Stayed 1 night in Mar 2024
Response from DP on Mar 8, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

8/10 Good

Kaito

Stayed 2 nights in Feb 2024
Response from DP on Mar 24, 2024
Dear kaito,It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

4/10 Poor

Maxim

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Got woken up up 5 am by security and upstairs people fighting and running out of rooms
Stayed 2 nights in Feb 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

4/10 Poor

Graham

Liked: Cleanliness
I stayed here as a stopping point on a road trip. Got into my room at 1 am and needed to leave at 8 am. The room itself was satisfactory for the price point, albeit a slightly-too warm-refrigerator, and only two very thin blankets on the bed. The 2-star review is mainly because my sleep was massively interrupted by a party that was right next door to mine. I was woken up by them multiple times, 3 am, 4 am, and especially at 5 am, when it sounded like a fight broke out, several people yelling and screaming right outside my door, and this is when management finally decided to get the police involved. I probably got 3 hours of sleep total, and very little deep sleep at that. Might as well have just slept in my car in a walmart parking lot. Probably would've been more peaceful, and free.
Stayed 1 night in Feb 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

2/10 Terrible

Balajee

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The reception staff was non cooperative. They did not provide a room for early check in & asked early check in charges though the room was clearly available. The room provided did not have lights working but they were trying to shift the blame to the customer. Then the asked to wait to allocate a new room. Would they provide any concession to the customer for making the customer wait & providing the room late. Overall was an uncomfortable experience. Wouldn’t recommend
Stayed 2 nights in Feb 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

2/10 Terrible

Kelsey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are fond of ladies of the evening, dirty rooms, “well used” furniture and illicit substance's all while a looming feeling that you are going to receive some unprovoked and unwanted attention this is the place for you. They also require a 100$ deposit on arrival that you may or may not get back. I wouldn’t recommend anyone stay here. The rooms in the picture are not the rooms. Toilet had residual fecal matter on the bowl. The carpet smelt musty like the toilet overflowed and it was poorly cleaned and covered by heavy amounts of air freshener. Within 15 minutes I checked out and had to eat my 4 night prepaid stay It’s non refundable for a reason
Stayed 4 nights in Feb 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

2/10 Terrible

Francisco

Disliked: Cleanliness, property conditions & facilities
This place need to remodeled or closed
Stayed 5 nights in Feb 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

2/10 Terrible

fred

Travelled with family
Disliked: Cleanliness, staff & service
Staff very rude
Stayed 2 nights in Feb 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
The price is good
Stayed 1 night in Feb 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

6/10 Okay

Jeremy

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
The room was fairly clean but there was only two towels in the room, we had three people. Also, when we tried to charge our phones and iPads, the plugs would not stay in the sockets they fell out (we had room 222).
Stayed 1 night in Feb 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

6/10 Okay

Roxanne

Random people walk through the parking lot
Stayed 2 nights in Jan 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A True One-Star Experience
After driving 5 hours I arrived at the front desk for the attendant to have to call Hotels.com to confirm that I even had a reservation. I was then asked to let a stranger who works for the cable company come into my room “for 15-20 minutes” (at an unspecified time within the next “few hours”) so that he could install a cable box in my room. My room had no cable nor any watchable TV. The room was cold, dirty and uncomfortable. There were no convenient power outlets.
Stayed 1 night in Feb 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

8/10 Good

Touria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good for long stays
Stayed 3 nights in Feb 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

10/10 Excellent

angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

10/10 Excellent

Kirk, El Dorado Hills

Business traveller
Liked: Cleanliness, staff & service
I stay at this property frequently while in the area for work. Helpful staff, quiet, clean and a great value.
Stayed 2 nights in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

10/10 Excellent

angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

6/10 Okay

Gabriel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

10/10 Excellent

angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

2/10 Terrible

Christine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

2/10 Terrible

Fnu

Travelled with family
Disliked: Staff & service, room comfort
There was no remote for heating in your reach you have to climb on a table to turn on ac or heater because the heater is around near the ceiling, called more then 5 times for get someone to turn on the heating , very bad service
Stayed 1 night in Jan 2024
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

10/10 Excellent

Hope, spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very good quality, I would have stayed longer than a week if work was closer. Iftee in the front office is super friendly and helpful and will make your stay even better
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

8/10 Good

Darla

Travelled with partner
Liked: Staff & service
Room is not upgraded, old furniture, toilet has stains
Stayed 1 night in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

10/10 Excellent

Sri Harsha, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, will definitely come back. Very friendly staff.
Stayed 12 nights in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

10/10 Excellent

CHIHUA

Travelled with family
Stayed 1 night in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

8/10 Good

Dianne Joy Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from DP on Mar 5, 2024
It is great to hear that our comfortable accommodations helped make your stay with us at Hotel E Real[roadway inn] so great! Thank you for your thoughtful review, and we hope that you will allow us to welcome you back again soon!

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My nephew stop by to visit and management asked him to leave or they would call the cops. My nephew is not mentally stable and didn’t have a way to contact me, I had just gone to the store when this happened. Not only that but the place is disgusting, the bed sheet were stain and there was a terrible smell
Stayed 2 nights in Dec 2023
Response from DP on Mar 5, 2024
Hello sir,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about cleanliness and service a well as for any confusion about our pet policy. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

10/10 Excellent

Jenae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little bit noisy but over all a good stay!
Stayed 2 nights in Dec 2023
Response from Andy on Jan 3, 2024
Dear Jenae, we are delighted to know that everything from our amazing staff to our spotless, comfortable accommodations allowed you to enjoy such a delightful stay with us at Hotel E Real. It is a thrill to know you were so impressed with our great value that you will be joining us again the next time you're in the area. In the meantime, we wish you happy travels.

10/10 Excellent

Spencer

Stayed 1 night in Dec 2023
Response from Andy on Jan 3, 2024
Dear Spencer, we are delighted to know that everything from our amazing staff to our spotless, comfortable accommodations allowed you to enjoy such a delightful stay with us at Hotel E Real. It is a thrill to know you were so impressed with our great value that you will be joining us again the next time you're in the area. In the meantime, we wish you happy travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people at the counter are amazingly patient. Especially when a non-guest wants to use the wifi. Thank you. The front desk is professional and proficient.
Stayed 3 nights in Dec 2023
Response from RK on Dec 30, 2023
Dear Anonymous, thank you for choosing our property for your stay. It was our pleasure to provide you with a clean and quiet room for your trip to Santa Clara. Next time you are in town, we would be honored to welcome you back to Hotel E Real.

8/10 Good

Joselyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RK on Dec 29, 2023
Dear, Joselyne, thank you for choosing our property for your stay. It was our pleasure to provide you with a clean and quiet room for your trip to Santa Clara. Next time you are in town, we would be honored to welcome you back to Hotel E Real.

2/10 Terrible

Fernando

Stayed 2 nights in Dec 2023
Response from DP on Dec 28, 2023
Dear fernando, thank you for choosing our property for your stay. It was our pleasure to provide you with a clean and quiet room for your trip to Santa Clara. Next time you are in town, we would be honored to welcome you back to Hotel E Real.

2/10 Terrible

Francisco

Stayed 1 night in Dec 2023
Response from RK on Dec 27, 2023
Dear Francisco, we're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.