Booked a balcony room, got a mirrored hot tub room. Weird being that I was with my 14 year old son, but cool upgrade. Except that the water didn't work & no one answered the phone at the desk. Told 3 people upon checkout, no one cared, no apology, no discount since I didn't get my balcony room or a working upgrade. Did I mention the mile long hallways with all the smells? 😝