Restaurant

Reviews of SpringHill Suites by Marriott Belmont Redwood Shores

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 933 reviews" "
Rating 8 - Good. 206 out of 933 reviews" "
Rating 6 - Okay. 58 out of 933 reviews" "
Rating 4 - Poor. 34 out of 933 reviews" "
Rating 2 - Terrible. 41 out of 933 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose h

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from m on May 10, 2024
Dear Jose H,On behalf of the entire hotel team, I want to thank you for sharing about your great experience here with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Swanee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean. Nice rooms, well equipped bathroom. Microwave and fridgr are added features.
Stayed 1 night in Apr 2024
Response from M on May 10, 2024
Dear Swanee,On behalf of the entire hotel team, I want to thank you for sharing about your great experience here with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Molly, Paso Robles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, comfy beds
Stayed 1 night in Apr 2024
Response from M on Apr 27, 2024
Dear Molly,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Derick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason im not give 5 stars is because my shower had very low water pressure and the hot water was just warm . I dont know if the hotel is designed that way or if i had a issue with my shower.
Stayed 1 night in Apr 2024
Response from M on Apr 8, 2024
Dear Derick,I recognize your time is valuable and appreciate the feedback you have provided.Receiving great service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service we provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, big room and hallway, property is maintained well
Stayed 3 nights in Mar 2024
Response from M on Apr 4, 2024
Dear Ian,On behalf of the entire hotel team, I want to thank you for sharing about your guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is not good. They put minimal effort into the complimentary breakfast.
Stayed 1 night in Mar 2024
Response from M on Apr 4, 2024
Dear Brian,On behalf of the entire hotel team, I want to thank you for sharing about your guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Carly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet area around the hotel. clean hotel.
Stayed 2 nights in Mar 2024
Response from M on Mar 29, 2024
Dear Carly,On behalf of the entire hotel team, I want to thank you for sharing about your experience here with us at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Eduardo

Travelled with family
We loved it here would come back!
Stayed 2 nights in Feb 2024
Response from M on Feb 27, 2024
Hello, On behalf of the entire hotel team, I want to thank you for sharing about your experience here with us at our property during your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team and associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only real complaint would be that sometimes the sound from guests above you is very audible.
Stayed 1 night in Feb 2024
Response from M on Feb 27, 2024
Hello Luis, On behalf of the entire hotel team, I want to thank you for sharing about your experience here with us at our property during your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team and associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Larry

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk girl was awesome, friendly efficient. Rooms big and spacious. Great parking for large motorhome .nice snck shop. Microwaves
Stayed 1 night in Feb 2024
Response from M on Feb 25, 2024
Hello, Thank you for taking the time to tell us about your experience with us during your stay. We appreciate and value your feedback! We hope to welcome you soon again!

10/10 Excellent

Melody

Stayed 1 night in Feb 2024
Response from m on Mar 29, 2024
Dear Melody,On behalf of the entire hotel team, I want to thank you for sharing about your experience here with us at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Dan

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Arion on Feb 20, 2024
Dear Dan,Thank you for taking the time to let us know about your experience while staying with us. We take your feedback as valid and making our standard below expectations.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared with leadership team this concern of yours to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.

10/10 Excellent

PAMELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel whenever I'm at Belmont area - clean, near great restaurants, friendly staff. I love that they also improved laundry services via the Shinepay app - very convenient.
Stayed 2 nights in Feb 2024
Response from Mary on Feb 13, 2024
Hi Pamela, Thank you for taking the time to write your feedback and letting us know how we did with serving you during your stay! We appreciate it very much and hope to see you again soon!

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Arion on Feb 20, 2024
Dear Tomas,On behalf of the entire hotel team, I want to thank you for sharing about your experience here with us at our property during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team and associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Justin

Disliked: Staff & service, room comfort
TERRIBLE
Awful experience! Checked into my reserved room around 11pm. Left and returned around 2am, going to sleep around 2:30 am. Awoken at 6:30 am to continuous noise for ONE HOUR above my room. I'm not sure if I was underneath housekeeping or maintenence or what but there is no excuse for such noise. I finally fell asleep around 8am and the noise started again for another hour! Like someone running back and forth above me. I called the front desk and explained what happened and was just told "we're sorry about that", but no offer of resolution or compensation. I asked if I could extend my checkout by one hour to get more sleep and she told me "we can give you 30 more minutes". This is BS. $150 for a night of awful, noisy, interrupted sleep! If you choose to stay here, DO NOT STAY IN ROOM 117!
Stayed 1 night in Feb 2024
Response from Arion on Feb 20, 2024
Dear Justin,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by an unknown source. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

4/10 Poor

Amanda

Paper thin walls
The walls are paper thin so you can hear everything your neighbors are saying. There was a party downstairs until 5am and the floor was vibrating from the music. I wouldn’t stay again.
Stayed 1 night in Feb 2024
Response from Arion on Feb 20, 2024
Dear Amanda,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by an unknown source. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

MARY

Stayed 3 nights in Jan 2024
Response from M on Feb 25, 2024
Hello, Thank you for taking the time to tell us about your experience with us during your stay. We appreciate and value your feedback! We hope to welcome you soon again!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast smelled so good. People came down to eat and it was such a peaceful atmosphere.
Stayed 1 night in Jan 2024
Response from Mary T. on Jan 31, 2024
Hello Maria, Thank you for sharing your experience with us here at our property during your stay. Your feedback is very important to us and has been shared with the leadership team as well as our associates. We hope to see you again soon! Best Regards, Mary T. Operations Supervisor

10/10 Excellent

Satwant

Good
Stayed 1 night in Jan 2024
Response from M on Feb 25, 2024
Hello, Thank you for taking the time to tell us about your experience with us during your stay. We appreciate and value your feedback! We hope to welcome you soon again!

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff,
Stayed 3 nights in Jan 2024
Response from Mary on Jan 27, 2024
Dear Richard,On behalf of the entire hotel team, I want to thank you for sharing about your experience here on our property during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as well as our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Mary TaufoouOperations SupervisorSpringhill Suites Belmont 1401 Shoreway Rd Belmont, CA 94002

6/10 Okay

Lynette

Stayed 2 nights in Jan 2024

10/10 Excellent

Elisiva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying at this property for daughter’s volleyball tournament. Clean and comfortable
Stayed 2 nights in Jan 2024
Response from M on Feb 25, 2024
Hello, Thank you for taking the time to tell us about your experience with us during your stay. We appreciate and value your feedback! We hope to welcome you soon again!

2/10 Terrible

Ariana, turlock

Stayed 2 nights in Jan 2024
Response from Jacqueline Neuhaus on Jan 24, 2024
Hi Adriana,Thank you for your review. Could you please provide additional information about your experience? We are aways looking for opportunities to improve our services or products.Jacqueline NeuhausArea Director of Sales

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
They charged me 40 for parking for a 2 day stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff was wonderful and the hotel was comfortable and clean. Great experience and would stay here again.
Stayed 1 night in Dec 2023
Response from M on Feb 25, 2024
Hello, Thank you for taking the time to tell us about your experience with us during your stay. We appreciate and value your feedback! We hope to welcome you soon again!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on Feb 25, 2024
Hello, Thank you for taking the time to tell us about your experience with us during your stay. We appreciate and value your feedback! We hope to welcome you soon again!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2023
Response from M on Feb 25, 2024
Hello, Thank you for taking the time to tell us about your experience with us during your stay. We appreciate and value your feedback! We hope to welcome you soon again!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our last morning the breakfast was a joke . Because they didn't have any, with no explanation. Besides that everything else was great
Stayed 1 night in Dec 2023

2/10 Terrible

Tanya

Stayed 1 night in Dec 2023

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsey

Stayed 1 night in Dec 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Arion L on Dec 11, 2023
Dear Carol,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Arion L on Dec 11, 2023
Dear Carol,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dakwan

Liked: Cleanliness
Response from Arion on Feb 20, 2024
Dear Dakwan,On behalf of the entire hotel team, I want to thank you for sharing about your experience here with us at our property during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team and associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Nickie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good
Stayed 1 night in Nov 2023
Response from Arion L on Dec 11, 2023
Dear Nickie,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kannan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Arion L on Dec 11, 2023
Dear Kannan,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Arion L on Dec 11, 2023
Dear Jordan,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and great service and attention
Stayed 1 night in Nov 2023
Response from Arion L on Dec 11, 2023
Dear Miguel,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Arion L on Dec 11, 2023
Dear Amanda,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

YINGQI

Stayed 1 night in Nov 2023
Response from Arion L on Dec 11, 2023
Dear Yingqi,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please stay you won’t regret it
Exceptional! 10/10
Stayed 1 night in Nov 2023
Response from Arion L on Dec 11, 2023
Dear Stephanie,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

SILENA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Nov 2023
Response from Arion L on Dec 11, 2023
Dear Silena,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good continental breakfast. Nothing fancy but substantial. Nice rooms and large bathroom with amenities. There’s a bar in the lobby that’s open in the evenings as well. The staff was very helpful and polite.
Stayed 1 night in Oct 2023
Response from Arion L on Dec 11, 2023
Dear Stephanie,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Eunice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Oct 2023

8/10 Good

Martha

Stayed 1 night in Oct 2023
Response from Arion L on Dec 11, 2023
Dear Martha,On behalf of the entire hotel team, I want to thank you for sharing about your great guest experience here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sink does not work in room. The rest, everything is perfect, new
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the option of being able to connect to my Netflix account and could watch my favorite series on it. The room is very nice and up to date. Clean and very comfortable! Will be staying here again.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Bianca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023