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Reviews of Sonesta Select San Francisco Airport Oyster Point Waterfront

3 out of 5
Sonesta Select San Francisco Airport Oyster Point Waterfront
1300 Veterans Blvd, South San Francisco, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 622 out of 1177 reviews" "
Rating 8 - Good. 296 out of 1177 reviews" "
Rating 6 - Okay. 136 out of 1177 reviews" "
Rating 4 - Poor. 65 out of 1177 reviews" "
Rating 2 - Terrible. 58 out of 1177 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Travelled with family
Liked: Amenities
Everything was perfect, thanks
Stayed 2 nights in May 2024

10/10 Excellent

Judith

Liked: Staff & service, property conditions & facilities
Keith is really nice
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Judith, thank you for highlighting the excellent service from Keith. The team at Sonesta Select San Francisco Airport Oyster Point Waterfront is thrilled to hear about your positive experience. We're looking forward to welcoming you back!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay before flight out the next morning. It was perfect.
Stayed 1 night in Mar 2024
Response from Customer Service on May 21, 2024
Melanie, Sonesta Select San Francisco Airport Oyster Point Waterfront is delighted to hear that your stay was perfect. We're looking forward to welcoming you back for another visit soon!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Thank you for sharing your feedback, Jennifer.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Thank you for the kind words, Hector!It's excellent you enjoyed your time at Sonesta Select San Francisco Airport Oyster Point Waterfront! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and location was convenient for one night in SF
Stayed 1 night in May 2024
Response from Customer Service on May 19, 2024
Carol,Thank you for sharing your experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted to hear that you found the room clean and the location convenient for your stay. We hope to welcome you back on your next visit!

6/10 Okay

Roy

Liked: Cleanliness, staff & service
Disliked: Amenities
Easy access to facilities and South San Francisco. The rooms were clean but my mattress seemed worn and very uncomfortable. It made a difficult night sleep and strenuous working meetings the next day.
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Roy, we appreciate your feedback. It's great that you found the location convenient and the rooms clean. We regret to hear about the issue with your mattress. Your comments are valuable, and our team will certainly take them into consideration. We hope your next stay is much more comfortable.

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sonesta Select on May 18, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 Good

Charles

Liked: Staff & service
Stayed 1 night in May 2024
Response from Sonesta Select on May 17, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 Good

Clarence L. Lewis

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Clarence, thank you for sharing your review of Sonesta Select San Francisco Airport Oyster Point Waterfront. We're glad you enjoyed your stay with us. We're looking forward to welcoming you back soon.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very quiet for being next to the freeway. Rooms were very comfortable, I will stay here again. Staff was very professional and courteous.
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Manuel, it's terrific to know that you found your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront to be comfortable and tranquil, despite its proximity to the freeway. We're also thrilled that the cleanliness and our courteous team members were well-appreciated. Your willingness to stay with us again is the highest compliment we could hope for! We eagerly anticipate your return.

4/10 Poor

Charlene

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There was no soap in the vanity Had to going into the shower to get soap. Bathroom floor was dirty and found a roach on the coffee tray
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Charlene, we regret hearing about the cleanliness details and critter inconvenience you faced. Please know that maintaining pristine rooms and a welcoming environment is of utmost importance to us. Feedback like yours is essential and will be reviewed with the team for further improvements. We appreciate your understanding and looking forward to offering you a smoother experience next time.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on May 11, 2024
Brent, we're thrilled that the allure of Sonesta Select San Francisco Airport Oyster Point Waterfront managed to impress you. This favorable rating of yours is certainly a coup for our team. We appreciate the implicit faith and trust you've shown in us, and we look forward to serving you better in the future.

10/10 Excellent

Coin

Liked: Amenities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on May 9, 2024
Coin, we're thrilled to hear that our newly refreshed rooms and brand-new bedding at Sonesta Select San Francisco Airport Oyster Point Waterfront met your expectations. We hope to have another opportunity to host you in the future.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating let us check in early as we were going to a concert near by and even loaned us an umbrella as it was raining
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Chris, thank you for sharing your positive experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted our team members were able to meet your needs, from arranging an early check-in to providing an umbrella for your convenience. We hope you enjoyed the concert and look forward to welcoming you back in the future.

10/10 Excellent

Neil Kristoffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was small but clean and quiet. Room was very spacious. Staff was nice
Stayed 6 nights in Apr 2024
Response from Customer Service on May 4, 2024
Neil, thank you for your wonderful review. We're thrilled to know that the Sonesta Select San Francisco Airport Oyster Point Waterfront offered you a peaceful and clean setting, with abundant room space, and an inviting team. We appreciate your positive comments and look forward to welcoming you back in the near future.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Apr 2024
Response from Sonesta Select on May 2, 2024
Thank you for sharing this positive review. We appreciate our location here in Sonesta Select just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Ivailo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get the room, pictured and described on Expedia. Staff was otherwise friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 2, 2024
Ivailo, it's regrettable to hear about the discrepancies you experienced with the room description during your stay. We aim for accuracy and your comments are highly valued. It's good to hear that our colleagues were able to assist in other ways, thus making your stay pleasant overall. Consideration will be given to your feedback during ongoing improvements. We hope to have you back for an enhanced experience.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, had some bay views and has a walking/running trail along the shore right next to it.
Stayed 2 nights in Apr 2024
Response from Sonesta Select on May 1, 2024
Thank you for sharing this positive review. We appreciate our location here in Sonesta Select San Francisco Oyster Point SFO just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Jeneffer

Travelled with partner
It’s nice here
Stayed 1 night in Apr 2024
Response from Sonesta Select on Apr 29, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

2/10 Terrible

Romik

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They promise continental breakfast when you book.. Check in, no breakfast. Pastries, coffee and OJ is not CONTINENTAL breakfast. Some are dieting. Just a lie
Stayed 3 nights in Apr 2024
Response from Sonesta Select on Apr 29, 2024
I am so sorry to hear that while the service and atmosphere were great, we didn’t meet yourexpectations when it came to food and drinks. Please don’t ever hesitate to let our team knowif something’s not exactly right. An under seasoned meal doesn’t sound good to us either, andwe’re very sorry about this.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 29, 2024
Carlos, it's great to hear that you enjoyed the tranquil setting of Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to host you again soon for another serene getaway!

6/10 Okay

Juan

Travelled with family
Liked: Amenities, property conditions & facilities
Not very good, security guards outside the building and they tell me if I want clean service I have to request and that’s what I did but they don’t sent anybody and that it’s not honest
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Juan, we're sorry to hear about the challenges you experienced regarding housekeeping. Please note that guests' security is our priority, hence the presence of security personnel. As part of our brand's ongoing efforts to improve, we take your feedback seriously and will pass it on to our team for consideration. We hope we have another opportunity to provide a better experience.

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sonesta Select on Apr 29, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 Good

Susan, Cumberland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Susan, it's refreshing to read about your 4-star rating of the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled that you had a satisfying experience with us. We hope to welcome you back soon!

8/10 Good

Rosalind

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what makes this place golden. Every last person was friendly and service-oriented. There was an issue with my booking and the gentleman at the front desk went above and beyond to get me into a room. It saved me from what would have been a miserable travel experience.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Rosalind, we are thrilled that the Sonesta Select San Francisco Airport Oyster Point Waterfront left such a wonderful impression on you. It's heartening to hear that our dedicated team made your experience memorable, addressing every issue you had with utmost dedication. We truly value your feedback and can't wait to exceed your expectations again during your next visit.

10/10 Excellent

Lisa, Lahaina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was excellent and with a sense of humor. Rooms was comfortable with a sofa to relax on. Quiet and good rest. Close to the airport..
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Lisa, your wonderful feedback on your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront is much appreciated. We're delighted to hear that our team members were helpful and able to bring some humor to your day. It's excellent that you found the room comfortable and enjoyed the peace and convenience offered by the location. Looking forward to welcoming you back for another comfortable and enjoyable stay.

8/10 Good

Sparkle

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second stay here and both experiences have been a pleasant one. Rooms are cozy and the view of oyster bay is calming. I would stay there again.
Stayed 2 nights in Feb 2024
Response from Sonesta Select on Apr 26, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 Good

Kathy

Liked: Cleanliness, staff & service
The agent who checked me I was pleasant and professional
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Kathy, it's wonderful to hear that you had a satisfying interaction with our professional team member at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We always strive to provide the utmost in warm and efficient service. We look forward to welcoming you back in the future.

2/10 Terrible

Joshua

Stayed 1 night in Apr 2024
Response from Customer Service on May 15, 2024
Joshua, it's unfortunate that your experience didn't match your expectations. It's important to us that our guests feel satisfied with their stay. With our renovation process largely over, we genuinely hope for another chance to make a better impression.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 23, 2024
Robert, it's fantastic to hear you had a five-star experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We truly appreciate your visit and your rating. Our team hopes to welcome you back soon for yet another wonderful stay.

10/10 Excellent

Dishan

Liked: Cleanliness, property conditions & facilities
It was better than I thought
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 23, 2024
Dishan, we are glad to hear that your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront exceeded your expectations. We appreciate your kind words and look forward to the opportunity to host you again.

8/10 Good

Molly

Stayed 1 night in Apr 2024
Response from Sonesta Select on May 11, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience.

10/10 Excellent

Dakota

Stayed 4 nights in Apr 2024
Response from Customer Service on May 8, 2024
Dakota, thank you for your high rating. It's great to know you appreciated the transformations at Sonesta Select San Francisco Airport Oyster Point Waterfront. We strive to continuously update our facilities to enhance guest comfort and satisfaction. We appreciate your support and look forward to welcoming you back soon.

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean. Our rooms had beautiful views towards the lake and the staff was friendly.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Cynthia, we're thrilled to hear you enjoyed the cleanliness of the Sonesta Select San Francisco Airport Oyster Point Waterfront, the stunning lake views from your room, and the friendly interactions with our team members. Thank you for sharing your experience with us, and we look forward to your future stays.

10/10 Excellent

Diana

Stayed 1 night in Apr 2024

10/10 Excellent

betzaida

Stayed 1 night in Mar 2024
Response from Customer Service on May 5, 2024
Thanks for the feedback, Betzaida.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 Good

Faith

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Thank you for taking the time to share your review with us, Faith!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you and have a wonderful day!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in guy was extremely friendly
Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 9, 2024
Robert, we're pleased to hear your check-in experience was made enjoyable by our welcoming colleague at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your feedback, and look forward to welcoming you again.

6/10 Okay

Atomic AI

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
We appreciate you leaving your feedback with us.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
I would love to give Ambrose and Keith a shout out for helping me out! They were both absolutely amazing when I was checking into my room. We had a great conversation and they were able to assist my every need without hesitation. Every staff that I came across when I stayed there were all very helpful. Please keep it up!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Joey, your kind words for Ambrose and Keith are greatly appreciated. Our team works hard to provide the best experience for our guests, and we're glad that they were able to assist you so effectively. We're thrilled you found every encounter with our team members to be helpful. Your praise gives us motivation to continue our high standard of service at Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Dakota

Stayed 4 nights in Apr 2024
Response from Sonesta Select on Apr 26, 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Sonesta Select is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

10/10 Excellent

Natalie

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Thank you for the amazing rating, Natalie!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Select San Francisco Airport Oyster Point Waterfront soon!Thanks again for leaving your feedback!

8/10 Good

Jovannis

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 18, 2024
Jovannis, your acknowledgment of the cleanliness at Sonesta Select San Francisco Airport Oyster Point Waterfront is greatly appreciated. We always strive to present our guests with a spotless and comfortable environment. Looking forward to welcoming you again soon.

10/10 Excellent

teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved being able to walk along the water for miles
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 3, 2024
Teresa, we're thrilled to hear that you enjoyed the picturesque water walks available near Sonesta Select San Francisco Airport Oyster Point Waterfront. Creating a serene and refreshing environment for our guests is something we take pride in. It's wonderful to know we've been successful. Looking forward to welcoming you back soon.

6/10 Okay

Angelique

Liked: Cleanliness
N/A
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Thank you for sharing, Angelique.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 Terrible

Susan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The young male African administrator was flirting with me in front of my boyfriend when I checked in.
Stayed 2 nights in Mar 2024
Response from Sonesta Select on Apr 3, 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared yourfeedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again.

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Mary, it's heartening to know you had an enjoyable stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled you were comfortable in your freshly revamped room and we look forward to the completion of our updates, including our bar. It would be a pleasure to host you again and show off all the improvements we've made.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniece to the airport and the kind/efficient staff.
Stayed 1 night in Mar 2024
Response from Sonesta Select on Mar 29, 2024
Thank you for sharing a review of your recent experience. Our team here at Sonesta Select iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 Good

Sook

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel told me they provide a shuttle bus to airport. So when I got the shuttle station and called the hotel and the lady said the driver will be here in 15 minutes. But the shuttle bus didn’t come and I call again and wait another 15 minutes. But the shuttle bus just passed very quickly the station on 1st lane (bus station is 3rd lane). All other shuttle buses stop if there are people on the station except Sonesta. So I called the hotel again. And finally got the bus. You know what my 2 friends had same happened at that day. And I wanted to talk the manager about this but a front desk lady said he is busy and he is going to call me. But no one call me back. I think he is still busy. My friends and I had a terrible time for that.
Stayed 2 nights in Mar 2024
Response from Sonesta Select on Mar 28, 2024
We’re so sorry to hear about the long wait time that you experienced. Our goal is to provide fast andefficient service, but sometimes it takes longer than expected with our hotel shuttles. We’d appreciate the opportunityto speak further about your experience. Sorry once again.