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This is as barebone as it gets... And it's old. Don't be fooled by the color... This place need a full update. Plus 3 days out of 4 could not get hot water to shower properly. No fridge, no coffee maker. Nothing besides a bed an old TV and 3 days without them doing the room. I will not stay there again. Staff were friendly and courteous l, but that doesn't equal a good start.
Sylvain
6/10 Okay
Dorotea
Travelled with family
May 12, 2024
Disliked: Staff & service
Its clean but the customer service is awful. They absolutely need training
Broken elevator. Broken kitchen wall socket. Unable to use microwave. I called the front desk, i was promised issues will be fixed the following day. It never happen.
It's a motel 6 that had all the amenities that I needed for 2 days
Ryan
Stayed 2 nights in May 2024
6/10 Okay
Barinder
Travelled with family
May 7, 2024
Liked: Cleanliness, staff & service
👍
Barinder
Stayed 2 nights in Feb 2024
Response from Sophia CSR on May 9, 2024
Dear Guest,We appreciate the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
Nicolas
Business traveller, Travelled with partner
May 6, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Mold in bathroom a210. Floor smelled like cigarette.
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
Very polite staff. No problems encountered whatsoever.
Matthew
Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 7, 2024
Dear Guest,We're overjoyed to receive your glowing 5-star review! It's fantastic to learn that the politeness of our staff added to your enjoyable stay, and we're thrilled that you experienced no issues during your time with us. Thank you for taking the time to share your positive experience, and we eagerly anticipate the opportunity to welcome you back for another outstanding stay in the future!
2/10 Terrible
Francisco
May 5, 2024
Francisco
Stayed 1 night in Feb 2024
Response from Sophia CSR on May 9, 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
10/10 Excellent
Susan, Canton
May 5, 2024
Quite a nice Motel 6
Susan
Stayed 1 night in May 2024
Response from Sophia CSR on May 7, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
8/10 Good
Mark
May 4, 2024
Convenient
Mark
Stayed 1 night in May 2024
Response from Sophia CSR on May 7, 2024
Dear Guest,Appreciate your 4-star rating! We're pleased to hear that you found our location convenient for your needs. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!
Overall my stay was pleasant. Clean n comfortable room and plenty of parking lots. Staff was helpful n courteous.
The only minus is that housekeeping is only once every 3 days. However I was able to get fresh set of towels from 24-hour reception.
Matthew
Stayed 4 nights in Apr 2024
Response from Sophia CSR on May 7, 2024
Dear Guest,We appreciate your 4-star rating! It brings us joy to know that you had a pleasant overall stay and found our rooms clean, comfortable, and with ample parking. Your appreciation for our helpful and courteous staff is warmly received. We acknowledge your feedback about housekeeping frequency and will certainly use it to enhance our services. It's reassuring to hear that our 24-hour reception promptly provided you with fresh towels. We eagerly anticipate the opportunity to host you again for another enjoyable stay in the near future!
The rooms were good aside from something haunting happening in the night.
Dean
Stayed 3 nights in Apr 2024
Response from Sophia CSR on May 3, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. To address your concerns more effectively, we kindly request that you provide us with further details about what specifically disappointed you to address the problem and prevent any future occurrences. Our Team is looking forward to serving you again on your future travels.
The rooms are always clean and smells fresh, the staff is very friendly and helpful
jeffrey
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 2, 2024
Dear Guest,Many thanks for your fantastic 5-star review! We're delighted you found our rooms regularly clean and fresh-smelling. Our staff works hard, and every guest has a comfortable and friendly stay. Your complimentary comments about our courteous and helpful personnel mean a lot to us; we strive to provide good service to our visitors. We hope to welcome you back again soon!
The minimalist style of the room is appeal8ng to me. Customer service is not great at all. It is very noisy all around. Dog barking and construction in the area.
Dorotea
Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 2, 2024
Dear Guest,We're glad you appreciate the minimalist style of our rooms. We apologize for any inconvenience caused by noise disturbances and acknowledge the need to improve our customer service. We'll address these concerns to ensure a more enjoyable stay for all guests. Hope you will give us another opportunity to provide you with a better stay.
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
4/10 Poor
Kasondra
Travelled with pets
Apr 28, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The Gentleman at the front desk were extremely helpful and polite. Unfortunately I had to move rooms due to a baby crying non stop. But I was moved to a room beside a dog that was left unattended and barked a lot all night. The first room smelled like smoke heavily the second one did not but the second one had a big hole in bathtub which def needs to be repaired. Man on drugs wandering around outside talking to himself made me a little uneasy. Pretty basic motel right off freeway. Bed was comfy
Kasondra
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Dear Guest,I'm sorry to hear about your experience at our motel. We appreciate your kind words about the helpfulness and politeness of our front desk staff. However, we deeply regret the inconvenience caused by the noise disturbances and the maintenance issues in the rooms you were assigned. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a better experience for our guests in the future.
Nothing to complain. Affordable price in Bay Area.
kalhari
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Dear Guest,Our team appreciates your business and your time rating your stay. We are glad to see that you liked our affordable price. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
Great place to stay when I need to catch an early AM flight out of SFO.
Precious
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 24, 2024
Dear Guest,Many thanks for your 5-star rating! We're pleased to hear that you had a great experience staying with us at SFO for your early morning flight! Ensuring convenience and comfort for our guests, especially during crucial travel times, is always our top priority. Thank you for choosing our accommodations, and we look forward to welcoming you back on your future travels.
6/10 Okay
Michael
Apr 22, 2024
Disliked: Cleanliness, staff & service
I liked the fact that they are usually cheaper than other motels.. Don't like that I stayed 4 nights with with an expired id just to be kicked out
Michael
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Dear Guest,I appreciate your positive experience with the affordability of our motel. However, we regret that you had an unpleasant experience at our property and never want our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.
Dear Guest,We are sad to see this rating. We apologize for any inconvenience caused. Please provide us with more details about your experience so that we can address your concerns and improve our services.
Check in was easy and the hotel is good value for money
Christopher
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest,Thank you for the 5-star review! We're thrilled to hear that your check-in experience was smooth and that you found our hotel to be a great value for your money. Providing hassle-free service and excellent value are top priorities for us, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!
Dear Guest,We deeply regret any inconvenience you may have encountered during your stay. Rest assured, we are dedicated to elevating our facilities and upholding the highest standards of cleanliness to guarantee a serene and enjoyable experience for every guest. Your input is incredibly valuable, and we are swiftly taking steps to rectify these concerns and elevate the overall excellence of our establishment.
Dear Guest,A hearty thanks for your review. Glad to see that you liked our Excellent management and front desk staff. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star rating! We hope to hear more from you on your next visit.
8/10 Good
rosemarie
Business traveller
Apr 18, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice stay
rosemarie
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 21, 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
Had a beautiful Weeknd there. Definitely coming back. Home away from home. Thank u.
Steven
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Dear Guest,Many thanks for your 5-star rating! We're thrilled to hear that you had a wonderful time during your stay with us. Creating a "home away from home" atmosphere is exactly what we strive for, and we're delighted that you felt that way. We can't wait to welcome you back for another memorable weekend soon!
Staff were great. Good place to lay down and crash after a 15 hour drive.
Krys
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Dear Guest,We're pleased to receive your glowing 5-star review! Our team is really happy that you liked our place and that our staff made you feel extra special. It's great to know you felt comfy after your long drive. We work hard to make sure our guests feel at home and can unwind. We're super excited that you had such a good time. Come back and visit us again soon!
More like a dive motel. Keep searching don’t even think about it
Mario
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 17, 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
2/10 Terrible
Jesus
Business traveller, Travelled with group
Apr 14, 2024
Disliked: Cleanliness
Inconvenient
Jesus
Stayed 7 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
8/10 Good
Michael
Apr 14, 2024
Liked: Staff & service
Disliked: Amenities
It was reasonably affordable
Michael
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,It is heartwarming to see such a wonderful 4-star rating. I am glad to see that you found our accommodation affordable. We truly appreciate you taking the time to rate your experience. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. Our Team is looking forward to serving you again on your future travels.
10/10 Excellent
DAMRI
Travelled with family, Travelled with family and small children
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
8/10 Good
Laura L
Apr 11, 2024
Liked: Cleanliness, staff & service
Liked staff, management and room
but several things need either updating or fixing, like the 'disabled' shower, keys that don't open the room, etc.
Laura L
Stayed 1 night in Jan 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,Thank you for your 4-star review and for sharing your experience! We're glad to hear you enjoyed the service, management, and your room during your stay. We appreciate your honest feedback on areas for improvement, such as the handicapped shower and room keys. Rest assured that we will swiftly resolve these issues in order to improve the overall experience for all of our guests. We look forward to welcoming you back for an even greater stay in the future!
6/10 Okay
Nathaniel, San Carlos
Apr 10, 2024
Nathaniel
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,We appreciate the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Very friendly helpful staff. This place is afordable and it is clean. Very good value. I have stayed at the Motel and also at the Studio which is also excellent value.
Judith
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 7, 2024
Dear Guest,We're pleased to hear that you had a wonderful experience with us! Thank you so much for your kind words regarding our friendly and helpful staff, as well as our affordable and clean accommodations. We strive to provide excellent value for our guests, and we're delighted that you found both the Motel and Studio to meet your expectations. We look forward to welcoming you back on your next visit!
8/10 Good
Wendy Jia Men
Travelled with family
Apr 6, 2024
Liked: Staff & service, amenities
Bed and restroom very clean. Our room was on the first floor, visible mold issues on the walls, bathroom ventilation fan not working. Outside garden lawn with drainage issues, mud and water collect on walkways after rain.
Wendy Jia Men
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 7, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this 4-star rating and comment. We're delighted to hear that you found our bed and restroom to be very clean during your stay. However, we regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 Excellent
Neil, Redmond
Business traveller
Apr 4, 2024
Liked: Cleanliness, staff & service
It was cheap, clean and close to Belmont.
Neil
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 5, 2024
Dear Guest,Many thanks for your glowing 5-star review! We're delighted to hear that you found our accommodations affordable, impeccably clean, and conveniently located near Belmont. Providing exceptional value, cleanliness, and proximity to local attractions is always our aim, and we're pleased that we hit the mark for your stay. We look forward to welcoming you back for another fantastic experience soon!
Staff (Phillip) and owner were MOST accommodating!
Theodore
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 4, 2024
Dear Guest,Thank you for your complimentary 5-star review! We're delighted to hear that Phillip and the owner went above and above to enhance your visit. Our first priority is to provide outstanding service and accommodate our customers' needs. We appreciate your input and look forward to seeing you again soon for another fantastic visit!
Not enough electrical outlets and no fan in bathrooms.
David
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,Appreciate your 4-star rating and your insightful comments. Regarding the electrical outlets and lack of fans in the bathrooms, we appreciate your feedback and We will definitely keep your suggestions in mind as we work to improve our services and give visitors a more relaxing stay. Your happiness is very important to us, and we look forward to having you return soon for an even greater experience.
Very clean and very helpful staff only issue that it is away 24 miles ftom San Francisc.
Hisham
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 31, 2024
Dear Guest,Our team appreciates your wonderful 5-star review. We are happy to hear that you found our property to be extraordinarily clean and our staff to be really helpful. While we understand your concern about our distance from San Francisco, we hope that our dedication to providing a top-notch experience will make the journey worthwhile for you. We look forward to welcoming you back in the future!
10/10 Excellent
Rusty
Travelled with family, Travelled with family and small children, Travelled with pets
Mar 28, 2024
Liked: Cleanliness, staff & service
Great Motel 6 good for families and working people. Every room has its negative quirks like maybe fridge light out or whatever petty thing but everything works and housecleaning almost daily. Love staying here . Close to where I want to be and cool parks nearby Safeway close Trader Joe’s too donut shop nearby
Rusty
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 31, 2024
Dear Guest,Thank you for your fantastic 5-star review! We're thrilled you enjoyed your stay at Motel 6 and found our convenient location near Trader Joe's, Safeway, and beautiful parks to your liking. We acknowledge your feedback regarding minor inconveniences in the rooms and will strive to ensure every aspect of your stay meets your expectations in the future. We look forward to welcoming you back soon for another enjoyable experience!