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Reviews of LUMA Hotel San Francisco

4 out of 5
LUMA Hotel San Francisco
100 Channel Street, San Francisco, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 899 out of 1139 reviews" "
Rating 8 - Good. 149 out of 1139 reviews" "
Rating 6 - Okay. 48 out of 1139 reviews" "
Rating 4 - Poor. 22 out of 1139 reviews" "
Rating 2 - Terrible. 21 out of 1139 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location to warriors game and friendly staff.
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on May 28, 2024
Hi Daniel,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

Eryka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kelvin, Front Office Supervisor on May 28, 2024
Hi Eryka,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

Idalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the accomadating facilities such as; drive-up is close to lobby as well as elevators bar right up the building…quiet cool view of the bay!
Stayed 3 nights in May 2024
Response from Kelvin, Front Office Supervisor on May 26, 2024
Hi Idalia,Thank you for staying with us! We appreciate your kind words about your stay and we hope to see you again in SF!

10/10 Excellent

Lea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible property! My kids and I stayed here and had an absolute blast. The views from our room were picturesque and when we didn’t want to see the sun, the blackout shades had us covered. The staff (human and robotic) are top tier. This is the only hotel we’ll stay at for future SF visits.
Response from Kelvin, Front Office Supervisor on May 26, 2024
Hi Lea,Thank you for staying with us! We appreciate your kind words about your stay and it looks like you had a great stay! We hope to see you again in SF!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kelvin, Front Office Supervisor on May 26, 2024
Hi William,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome place
Stayed 2 nights in May 2024
Response from Kelvin, Front Office Supervisor on May 21, 2024
Hi Alejandro,Thank you for staying with us! We appreciate your 5/5 review and we hope to see you again in SF!

10/10 Excellent

Dickson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean property. Robots that deliver your Uber eats from the lobby to your room are Pretty cool!!
Stayed 2 nights in Apr 2024
Response from Kelvin, Front Office Supervisor on May 21, 2024
Hi Dickson,Thank you for staying with us! We appreciate your 5/5 review of our stay and we hope to see you again in SF!

2/10 Terrible

Jayanth

Business traveller
Disliked: Staff & service, amenities
Tiniest rooms, unwelcoming staff. Not even complimentary water!?
Stayed 1 night in May 2024
Response from Kelvin, Front Office Supervisor on May 19, 2024
Hi Jayanth,Thank you for staying with us! We appreciate your feedback. Sorry to hear you weren't able to locate the water station we have on every floor. We will show you next time you stay with us! have a nice day!

10/10 Excellent

Lissete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelvin, Front Office Supervisor on May 19, 2024
Hi Lissette,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and view
Stayed 1 night in May 2024
Response from Kelvin, Front Office Supervisor on May 19, 2024
Hi Richard,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

kevin

Stayed 5 nights in May 2024
Response from Kelvin, Front office Supervisor on May 18, 2024
HI Kevin,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

patricia lee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Kelvin, Front Office Supervisor on May 15, 2024
Hi Patricia,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Second time staying at LUMA I was left disappointed by the staff
Stayed 1 night in May 2024
Response from Kelvin, Front Office Supervisor on May 15, 2024
Hi Stephanie,Thank you for staying with us! We appreciate your feedback - have a nice day!

10/10 Excellent

Martin

Travelled with family
Great location for my Baseball weekend. Comfy beds, easy check-in and check-out. Close to stores for personal needs. Will stay again!
Stayed 2 nights in May 2024
Response from Kelvin, Front Office Supervisor on May 14, 2024
Hi Martin,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

8/10 Good

Rosalie, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel
Stayed 1 night in Mar 2024
Response from Kelvin, Front Office Supervisor on May 13, 2024
Hello Rosalie,Thank you for staying with us! We appreciate your positive feedback of your stay and we hope to see you again in SF!

10/10 Excellent

Arrash, Mission Viejo

Stayed 1 night in May 2024
Response from Kelvin, Front Office Supervisor on May 13, 2024
Hi Arrash,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

Reyna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2024
Response from Kelvin, Front Office Supervisor on May 13, 2024
Hi Reyna,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the property, the room and the amenities. The service was incredible, the only thing missing is a proper restaurant. The bar at the top has great food, but we had 2 kids with us. We still had a great time and food, but a proper restaurant would have been nice.
Stayed 3 nights in Mar 2024
Response from Kelvin, Front Office Supervisor on May 13, 2024
Hi Maria,Thank you for staying with us! We appreciate your 5/5 review of your stay - we are working on opening a proper restaurant in the future. Please sign up for our email list and we will keep you posted!

2/10 Terrible

Evan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly mean and I would definitely keep an eye on them as they are very concerning around female guests. I would absolutely not recommend showing up here as they sent me to sleep on the street after charging me 350 for my room. They don’t care about your stay or showing respect, they want to charge your card and send you home so they can have fancier guests or no guests at all i suppose. Hundreds of dollars gone and I slept in a rental car with my wife.
Stayed 1 night in May 2024
Response from Kelvin, Front Office Supervisor on May 8, 2024
Hello Evan,For clarification, not only did you not have a physical ID at the time of check-in, you were also underage per hotel policy where it's required you have to have be 21 and over. We went ahead and canceled your reservation and refunded your money on the same day. We apologize for the confusion. Have a nice day!

8/10 Good

Lisa C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luma is a decent, but not luxurious hotel. It's convenient for our needs and the staff tries to be accommodating. It's modern and appears clean. The towels are very rough and only the minimum of everything is on hand unless more is requested. If having overpriced coffee brought to you by a robot, this is the place for you.
Stayed 3 nights in May 2024
Response from Kelvin, Front Office Supervisor on May 8, 2024
Hi Lisa,Thank you for staying with us! We appreciate your feedback and we hope to see you again in SF!

10/10 Excellent

Mohamad

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class hotel, great experience overall with few things to mention. Parking is vallet only and it's a lovely $100 so prepare for that. Few tiny options around but not ideal for family to walk to. Our room's carpet was somehow dusty which was disappointing..on that rooms are small and not much spacing to walk around.. there is No pool which is disappointing; Gym was great though...Good experience in overall!
Stayed 1 night in Apr 2024
Response from Russell on May 4, 2024
Hi Mohamad, thank you for the feedback and we hope to welcome you back soon!

10/10 Excellent

Aleli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel to stay at! Stayed here last year for a giants game and stayed here again for my kiddo’s first baseball game! Great experience thanks to the amazing staff.
Stayed 1 night in Apr 2024
Response from Kelvin, Front office Supervisor on May 4, 2024
Hi Aleli,Thank you for stay with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooftop patio was amazing. Room was great, gym fantastic. Lack of family oriented dining options at the hotel not awesome. Parking prices clearly designed to influence people not to drive ($100/day plus extra charges daily).
Stayed 2 nights in Apr 2024
Response from Kelvin, Front office Supervisor on May 4, 2024
Hi Heather,Thank you for staying with us! We appreciate your 5/5 review of your stay. We hope to see you again in SF!

4/10 Poor

Marmar

Travelled with partner
Disliked: Property conditions & facilities
The hotel has a high parking rate ($100/night). We asked if we could leave our car to grab lunch the next day and they told us it would be $25! Not the best costumer service if they want repeat guests. The room is clean but it is low quality. Things are already malfunctioning even though the hotel is fairy new. Example: the shower head was leaking and spraying all over the place. Bed is comfortable. Blackout shades are very effective. The location is nice.
Stayed 1 night in Apr 2024
Response from Kelvin, Front office Supervisor on May 4, 2024
Hi Marmar,Thank you for staying with us! For clarification - overnight parking ends the day of check out. If guest wished to stay beyond check out time, parking switches to hourly. Thanks again for staying with us!

6/10 Okay

Josh

Stayed 3 nights in Apr 2024
Response from Kelvin, Front Office Supervisor on May 21, 2024
Hi Josh,Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Ariadna

Travelled with family, Travelled with family and small children
Property was clean, staff was friendly What ruined it for me was the ballet fee for the night which was $100. For that price I expected my car to be ready within 10 minutes. Due to the lack of staff a family member missed our Alcatraz tour. It took me 30 minutes for my car to be ready, with that timing I barely made it. It took my family member who came all the way from San Diego 45 minutes to get their car. That was very upsetting since it was supposed to be their first time visiting Alcatraz. What was also upsetting at the time of checkout after 30 minutes waiting for my car I received a message stating there was no staff available to bring my car out and I needed to try back in 10 minutes.
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on May 1, 2024
Hello,Thank you for staying with us - sorry to hear about your experience and we will forward your feedback to management for review. Thanks again for staying with us and we hope to see you again in SF!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable and safe area; helpful staff; clean and upscale hotel.
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on Apr 30, 2024
Hi Julie,Thank you for staying with us! We appreciate your 5/5 review of your stay and kind words about our staff. We hope to see you again in SF!

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better pillow on bed
Stayed 1 night in Feb 2024
Response from Kelvin, Front Office Supervisor on Apr 30, 2024
Hi Karen,Thank you for staying with us! We appreciate your positive review of your stay and we hope to see you again in SF!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Oracle Park
Stayed 2 nights in Apr 2024
Response from Kelvin, Front Office Supervisor on May 8, 2024
Hi Juan,Thank you for staying with us! We appreciate your positive feedback and we hope to see you again in SF!

2/10 Terrible

Aaron

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Valet parking was 100 per night which is okay if they had tmuour car ready within 10-15 minutes of request. The fist day it took us 30 minutes and my family members 40 minutes wich made them late for their Alcatraz tour and unfortunately missed the trip. The second day they said it will take 35-45 minutes do to short staff. After requesting the car 20 minutes later we received a txt stating that due to high demand and short staff to put in a request again in 10 minutes. The manager instead of leading by example he was just on his phone walking around while the poor valet girl and guy were running around like crazy and apologizing.
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on Apr 30, 2024
Thank you for staying with us - we appreciate your feedback.

4/10 Poor

Mauricio

Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on May 19, 2024
Hi Mauricio,Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Hillary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 29, 2024
We love that you loved it!!! We look forward to seeing you again soon!

10/10 Excellent

Rodica, Glendale

Travelled with family
Liked: Amenities
Staff is always very helpful and kind!
Stayed 3 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 29, 2024
Thank you for complimenting our staff!!!Have a great day!!!

10/10 Excellent

Shelby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to giants game
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 29, 2024
Lets go Giants!!! We look forward to hosting you again this season!

10/10 Excellent

Chran, Temecula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience the staff was amazing
Stayed 2 nights in Apr 2024
Response from Kelvin, Front Office Supervisor on Apr 29, 2024
Hi Chran,Thank you for staying with us! We appreciate your kind words about our staff and we hope to see you again in SF!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful rooms, clean property, awesome gym. The beds are really comfortable. We had fun watching the robots delivering food. We will be back!
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on Apr 29, 2024
Hi Melissa,Thank you for staying with us! We appreciate your wonderful review of your stay and we hope to see you again in SF!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelvin, Front office Supervisor on May 4, 2024
Hi Gustavo,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Excellent

patricia lee

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for going to Giants game
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on Apr 29, 2024
Hi Patricia,Thank you for staying with us! We appreciate your positive review of your stay and we hope to see you again in SF!

10/10 Excellent

Maleny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying at this hotel. We love it here and will continue to stay here whenever we come to the city for a giants or warriors game.
Response from Kelvin, Front Office Supervisor on Apr 22, 2024
Hi Maleny,Thank you for staying with us! We appreciate your 5/5 review and we are happy to hear you had a great stay!

6/10 Okay

Christopher, Dover

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is a nice property HOWEVER ! Prepare to pay out the nose for parking, $40 early check in AND made me pay a room UPGRADE FEE of $25 for a handicapped room. NOTHING IS COMP! $100 bill to park you car. By the time your finished tipping the valet, bell person, along with the room rates Expect a very hefty bill. Many nearby properties that you can park FREE. And Uber/Lyft cheap wherever you want to go. That are better ! OVERRATED HOTEL WITH A GOOD LOCATION !
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on Apr 21, 2024
Hello Christopher,Thank you for staying with us! For your clarification, a early check-in and upgrade fee are completely optional and not mandatory. We apologize for the confusion. Also, parking is also optional - there are other parking options in the area however, we cannot confirm if they also offer 24 hour security and insurance if something were to happen to your vehicle while it's under their custody. We offer dynamic pricing for parking due to our location and proximity to both stadiums. We understand not many guests are able to afford such a luxury to stay at our property but we do hope to see you again in SF!

10/10 Excellent

Kirsten

Travelled with family
Great hotel
Stayed 2 nights in Mar 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 20, 2024
Thank you for your feedback!!!

10/10 Excellent

Shallyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for a Warriors game. Close to Chase Centre. Clean. Friendly staff. Quiet area.
Stayed 4 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 20, 2024
Thank you for the feedback! We look forward to welcoming you again. Go Dubs!!!

10/10 Excellent

Moises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accommodating
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 20, 2024
Thank you for your feedback!! We look forward to seeing you again soon.

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel are wonderful! The beds are comfortable and the pillows are actually soft and sleepable unlike the hard rock pillows in most hotels. Also the room temperature can be adjusted to accommodate differences in temperature comfort levels
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 20, 2024
Thank you for your glowing feedback of your stay with us! We look forward to seeing you again soon!

10/10 Excellent

Janae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the look, very chic. Great staff. Corner rooms are gorgeous. Better communication about incidental holds, especially when booking with Expedia. Love the delivery robots
Stayed 2 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 20, 2024
Thank you for the valuable feedback!. We look forward to welcoming you again soon!

10/10 Excellent

Aki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could be relaxed because of so clean facilities and excellent staff services.
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 20, 2024
Our staff will love hearing your feedback!! We look forward to seeing you again soon!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The room needs a 2nd mirror outside of the bathroom. The coffee area/wine bar room is too cold.
Stayed 3 nights in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 20, 2024
Thank you for the constructive feedback. We look forward to seeing you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome, clean, and modern
Stayed 1 night in Apr 2024
Response from Kevin C. Assistant Guest Curation Manager. on Apr 20, 2024
Thank you for your feedback! We love that enjoyed your stay!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and amazing property. Will always stay here!
Stayed 1 night in Apr 2024
Response from Kelvin, Front Office Supervisor on Apr 20, 2024
Hi Michelle,Thank you for staying with us! We appreciate your 5/5 review of your stay. We appreciate your kind words about staff and we hope to see you again in SF!

8/10 Good

Nina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
No close up mirror to put make up, coffee maker didn’t work. Very minimal facility
Stayed 2 nights in Apr 2024
Response from Kelvin, Front Office Supervisor on Apr 20, 2024
Hi Nina,Thank you for staying with us! We appreciate your feedback. We working on adding more amenities for the room including make-up mirrors. The keurig coffee machines need time to heat up the water before it dispenses.