(1) Upon checking in at the front desk on February 22nd, I patiently waited in line along with other guests in the lobby. However, after observing one of the front desk staff available and not attending to other guests, I approached them to inquire about checking in. And, I was told that "No, you need to wait in line like everyone else." This interaction left me feeling embarrassed and disappointed with the service provided.
(2) When I needed to extend my stay, I contacted the front desk a day in advance. I was assured that I would be able to maintain my original room on the 16th floor. However, to my surprise and inconvenience, the following day (February 27th), I was informed that I needed to relocate to a different room without any prior explanation or clarification provided.
(3) The new room I was assigned to presented several issues that detracted from my comfort and satisfaction. There was unpleasant odor emanating from the closet, and the ceiling fan emitted loud noises each time the door was opened or closed. Additionally, I discovered that the shampoo provided was nearly empty, further indicating a lack of attention to detail in room preparation and maintenance.
(4) To compound matters, upon returning to my room today, I was alarmed to find a dead bed bug present on the bed. I promptly documented this unsettling discovery with a video recording for evidential purposes.