Room (Private Apartment)

Reviews of The Clift Royal Sonesta San Francisco

4 out of 5
The Clift Royal Sonesta San Francisco
495 Geary St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 780 out of 1112 reviews" "
Rating 8 - Good. 192 out of 1112 reviews" "
Rating 6 - Okay. 63 out of 1112 reviews" "
Rating 4 - Poor. 46 out of 1112 reviews" "
Rating 2 - Terrible. 31 out of 1112 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Elaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t know it’s only valet parking.. I was circling around the property looking for the hotel parking .. The hotel name is too small to see from the street if your driving and not familiar with the area.. Very hard to see hotel name.. The property it’s self was beautiful very nicely renovated.. The designer did an impressive job.. I was very impressed..
Stayed 1 night in May 2024

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from The Clift on May 24, 2024
Hello Patrick,We appreciate your top score more than we can say! We would love to host you again the next time your travels bring you to the city.Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Clift on May 24, 2024
Dear Linda,Thank you for joining us in the city! We are honored to earn your top score, and we hope we can entice you back for another stay at our San Francisco institution soon!Best,The Clift Royal Sonesta Hotel

4/10 Poor

Naiara

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Careful- if your flight gets delayed or cancelled there is. I thing you can do about getting the night refunded or even transferred over to another night. The staff was not friendly at all. The staff, was sarcastic and borderline rude at the situation. This hotel does not represent “hospitality”. Save your money and stay somewhere else.
Stayed 2 nights in May 2024
Response from The Clift on May 24, 2024
Dear Naiara,We share your concern that our team was unable to assist you when your travels were met with a flight delay or cancellation. While we have standard policies in place, we always strive to assist our guests with friendly and helpful service, and we apologize that this was not your experience. We hope we can earn your approval one day.Kind regards,The Clift Royal Sonesta Hotel

8/10 Good

PATRICIA

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Clift on May 21, 2024
Dear Patricia,We appreciate your positive score and we hope you enjoyed our iconic Redwood Room, ideal location, and iconic building. Until next time!Best regards,The Clift Royal Sonesta Hotel

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and great customer service at the front desk. Valet was slow and expensive and not as friendly. Valet and bell man are the first person that greet you and it wasn’t a great experience.
Stayed 2 nights in May 2024
Response from The Clift on May 20, 2024
Dear John,It was our pleasure to facilitate a fast and easy check-in so you could get your vacation started right away! We have noted your feedback on our bell services team with care, as you are correct that we wish to make the best first impression.We look forward to earning your perfect score next time.Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a 10/10! Great rooms, rooms get cleaned every morning, amazing food and drinks. Just be aware of the area, probably not the best to be around alone at night, so definitely plan accordingly.
Stayed 3 nights in May 2024
Response from The Clift on May 14, 2024
Hello Andrea,Thank you for sharing your five-star approval with our team here in San Francisco! We will pass along your praise to our hardworking housekeeping team, and we're glad you enjoyed our food and beverages at The Redwood Room and Fredericks. We hope to entice you back soon!Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, room was perfect, friendly staff, hotel lobby bar is very special.
Stayed 6 nights in May 2024
Response from The Clift on May 13, 2024
Dear Michael,Thank you for sharing your top score! It was a pleasure to have you with us, and we're glad our five-star service was noted! We will have a table reserved for your return at The Redwood Room!Best,The Clift Royal Sonesta Hotel

6/10 Okay

Mohan

Travelled with family
Liked: Cleanliness, amenities
Parking is too pricy. Too scary to walk outside.
Stayed 2 nights in May 2024
Response from The Clift on May 13, 2024
Greetings Mohan,While we know parking in the city can be costly, we trust you felt your vehicle was secure at all times with us. Our team is always available to suggest walking routes from our doors for our guests to safely enjoy, and we hope we can offer you more advice the next time you are in the city.Kind regards,The Clift Royal Sonesta Hotel

8/10 Good

Travis

Travelled with group
Liked: Cleanliness, staff & service
Inside the hotel was nice. The location is getting towards the Tenderloin so be aware of where you are going when existing or navigating to/from hotel.
Stayed 2 nights in May 2024
Response from The Clift on May 13, 2024
Dear Travis,Thank you for being city-savvy during your stay, and we're glad you loved the inviting interior of our historic hotel. We hope we can welcome you back soon!Warmly,The Clift Royal Sonesta Hotel

4/10 Poor

SCOTT

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Carpet was all stained in the suite. We spoke to front desk and was not cleaned
Stayed 2 nights in May 2024
Response from The Clift on May 13, 2024
Hello Scott,We apologize for the unacceptable state of your suite's carpet, and for the lack of action that followed. We know we can do better to earn your full confidence in us, and we look forward to welcoming you back one day to make this right.Kindly,The Clift Royal Sonesta Hotel

10/10 Excellent

Amos, Sunnyvale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great area with easy access to most city attractions
Stayed 2 nights in Apr 2024
Response from The Clift on May 9, 2024
Dear Amos,Thank you for joining us here in the heart of the action, with easy access to San Francisco's most iconic sights! We hope we can repeat the experience should your travels include our city by the bay again!Warm regards,The Clift Royal Sonesta Hotel

10/10 Excellent

lorrianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the kindness of the employees and the ambiance of the hotel and cleanliness
Stayed 2 nights in May 2024
Response from The Clift on May 7, 2024
Greetings Lorrianne,It was our pleasure to showcase the kindness and attention we are known to provide at The Clift, and we hope you will make yourself at home with us again!Best regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here and will definitely be back! The hotel is beautiful inside and out and the staff very friendly!
Stayed 2 nights in May 2024
Response from The Clift on May 6, 2024
Hello Nicole,Your promised return is the highest compliment we could ask for! Thank you for appreciating the beauty of our iconic property, and we will see you again soon!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Arilene

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in May 2024
Response from The Clift on May 6, 2024
Greetings Arilene,Thank you for sharing your endorsement of our historic hotel here in San Francisco, and we love hearing that you enjoyed a perfect visit! Until next time!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Clift on May 6, 2024
Dear Douglas,We appreciate your top score, and we hope we can make you at home with us again soon.Until then,The Clift Royal Sonesta Hotel

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2024
Response from The Clift on May 3, 2024
Greetings Christopher, We are delighted you loved your experience with us at our iconic property in the city, and we hope we can count on a return! We would love to host your next stay in San Francisco as well!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Devin

Stayed 2 nights in Apr 2024
Response from The Clift on May 22, 2024
Dear Devin,Thank you for joining us for our classic hotel experience at The Clift! We trust you enjoyed our iconic ambiance, ideal location, and caring service, and we hope to see you again soon!Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Clift on May 2, 2024
Greetings Bruce,Your top score makes our day! Thank you for joining us at The Clift, and do hurry back!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Emmanuel

Stayed 1 night in Apr 2024
Response from The Clift on May 21, 2024
Greetings Emmanuel,It was a pleasure to host you in the city, and we hope we can count on your next reservation should your travel plans include San Francisco again!Best,The Clift Royal Sonesta Hotel

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good spot
Stayed 1 night in Apr 2024
Response from The Clift on Apr 29, 2024
Hello Michael,What a pleasure to receive your positive score. We hope you will join us at our iconic San Francisco institution again.With regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Clift was nothing but amazing. We were in San Francisco to get married and they made our stay so special.. they upgraded our room and we’re always attentive of us. Breakfast downstairs was convenient, their lattes were great! Valet was amazing. Definitely will be coming again!
Stayed 2 nights in Apr 2024
Response from The Clift on Apr 29, 2024
Dear Jennifer,We love hearing that your stay with us was nothing short of amazing! It was such a pleasure to ensure a special visit for such a special occasion! We're glad you joined and we hope to remain part of your story for years to come!Until next time,The Clift Royal Sonesta Hotel

10/10 Excellent

Melody

Stayed 2 nights in Apr 2024
Response from The Clift on May 20, 2024
Dear Melody,Thank you for sharing your five-star approval with our team here at the historic Clift! Until next time!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Teresia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 5 nights in Apr 2024
Response from The Clift on Apr 29, 2024
Dear Teresia,'Best' is what we love to hear! Please join us again at the historic Clift one day soon.Until then,The Clift Royal Sonesta Hotel

10/10 Excellent

Tye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was incredible. Someone was always available in the lobby. Fantastic.
Stayed 1 night in Apr 2024
Response from The Clift on Apr 29, 2024
Greetings Tye,We are indeed known for our attentive service, and we're glad it showed! We will pass along your compliments and we hope to see you again.Best regards,The Clift Royal Sonesta Hotel

8/10 Good

LORNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great customer service.
Stayed 2 nights in Apr 2024
Response from The Clift on May 1, 2024
Hello Lorna,Thank you for discovering us here in the city! We're glad we could spoil you with our attentive service and prime location, and we hope to see you back at the Clift one day!Warm regards,The Clift Royal Sonesta Hotel

8/10 Good

Holland

Stayed 1 night in Apr 2024
Response from The Clift on May 17, 2024
Greetings Holland,We loved hosting you at the iconic Clift, and we hope you enjoyed our city as much as we do. Please join us again the next time San Francisco is on your itinerary!Best,The Clift Royal Sonesta Hotel

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 1 night in Apr 2024
Response from The Clift on Apr 26, 2024
Hello Brandy,We love that you enjoyed your time with us here at the iconic Clift! We hope we can entice you back for another authentic San Francisco experience soon.Warm regards,The Clift Royal Sonesta Hotel

4/10 Poor

George Henry

Liked: Cleanliness
Disliked: Staff & service, amenities
- iIt was very clean and the housekeeping services were great. Left the room later in the day but the room was still clean with fresh towels/toiletries when I returned. - Very dangerous neighborhood within one block in any direction - Food delivery is left in an office on the first floor. It is a $5 charge for staff to bring it up to your room - No mini fridge (do not know if one is provided upon request for medications) - No beverage/snack machine which makes it difficult when the neighborhood is dangerous and you don’t want to leave the hotel at night - You can purchase from the hotel itself but I don’t know what is offered or the cost - Front doors are extremely heavy. On two occasions, staff members were behind the door and did not offer to at least hold the door while I struggled with packages or heavy luggage - With the exception of one staff member, staff does not greet you when you pass the front desk entering or leaving. - There was a luggage rolling cart but no one offered to help with luggage or even offer the cart to help yourself
Stayed 4 nights in Apr 2024
Response from The Clift on Apr 25, 2024
Dear George,Thank you for sharing your review with us. We are glad to hear that your room was perfectly prepared for your arrival and that our housekeeping team kept it sparkling.We do offer fridges on request, but we apologize if you were not made aware of additional dining options in our historic hotel, as we do have Fredericks during the day and our iconic Redwood Room open in the evenings.You are correct to expect a welcome from a team member and a helping hand when coming and going, and we apologize for this oversight. You should have also been advised on the safest and most pleasant routes from our front door to Union Square and other sightseeing areas.We know we can do better, and to that end, would love the chance to earn your higher score one day.Kindly,The Clift Royal Sonesta Hotel

10/10 Excellent

Wilma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at the Clift Hotel, a beautiful and sophisticated place to stay with friends and family. It also has an excellent bar. I highly recommend it. The service and the efficiency were way beyond my expectations. The Clift Hotel is forever in my heart.
Stayed 1 night in Apr 2024
Response from The Clift on Apr 22, 2024
Dear Wilma,We are smiling upon receiving your glowing review! Thank you for discovering for yourself all that sets us apart here at The Clift, from our iconic Redwood Room bar to our ideal location and attentive service.We would love to ensure another sophisticated stay just as soon as your travels allow!All the best,The Clift Royal Sonesta Hotel

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Clift on Apr 24, 2024
Dear Samantha,Thank you for sharing your five-star rating with our team here at The Clift. We are glad you enjoyed your stay in our historic property, and we hope to see you again before too much time has passed.Best,The Clift Royal Sonesta Hotel

6/10 Okay

Alison

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I did not realize this place was so close to the tenderloin, which made the area around the property a bit scary. But I tried to not let that affect my opinion, I wanted to give it a fair shot. The gentlemen that check us in was very sweet even sent a complimentary bottle of wine to our room. We ended up upgrading our room and it was nice and spacious. There was a restaurant and bar connected to the hotel so those made things very convenient and the people at the bar were so sweet and welcoming. It was easy to get around. Only thing that really upset me was on our check out day. My husband was not feeling well so I had some medication door dashed to the hotel and instructed them to leave it at the front desk. This is rated as 4 star hotel and for how much I had to pay just for an incidental fee, I would think that room service wouldn’t be too juicy to ask for. After all the gentlemen that checked us in let us know it was a perk of the hotel when we got there. I called down to the front desk to request someone bring it up to us, and the woman I got on the phone proceeded to tell me that she didn’t know if her bell person could do it or not. She checked and then told me it would be a 5 dollars delivery fee…. I paid almost 700 dollars for my room, which wasn’t the most spectacular room, but you can simply bring a brown paper bag to a guest room? Not only that her attitude was very frustrating and told me sorry we don’t do that but you can come down and grab it yourself.
Stayed 2 nights in Apr 2024
Response from Clift on Apr 22, 2024
Dear Alison,Thank you for sharing your feedback with us. We appreciate your willingness to keep an open mind upon arrival, and we're glad you discovered our Redwood Room and Fredericks dining options. We are also happy to hear you settled into your spacious, upgraded room with ease.We apologize if our policies regarding deliveries was not made clear; as you can probably appreciate, given the high frequency of such deliveries to the hotel, we cannot always guarantee our bell services team will have time to bring items to guest rooms. We are sorry this was the case during your stay.We hope we can leave you with a better last impression should your travels bring you back to us one day.Kindly,The Clift Royal Sonesta Hotel

10/10 Excellent

Mimoza

Business traveller
Liked: Cleanliness, amenities
Great beds
Stayed 3 nights in Apr 2024
Response from The Clift on Apr 22, 2024
Dear Mimoza,What a pleasure to receive your top score! We're glad you rested so comfortably with us, and we hope your five-star approval will bring you back to our door!Warm regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Shawn

Stayed 3 nights in Apr 2024
Response from The Clift on May 10, 2024
Dear Shawn,What a pleasure to receive your five-star approval! Thank you for making yourself at home at The Clift, and we hope we can entice you back to downtown San Francisco soon!Warm regards,The Clift Royal Sonesta Hotel

8/10 Good

Rachpal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as it is Central SF.
Stayed 1 night in Mar 2024
Response from The Clift on Apr 22, 2024
Greetings Rachpal,We agree that our location here in the city is hard to beat! Thank you for making yourself at home with us, and do hurry back!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful, however, I did have one minor complaint. The bathroom had an unpleasant odor, as if it had been cleaned with an old mop. Aside from that, I had a fantastic stay!
Stayed 1 night in Apr 2024
Response from The Clift on Apr 22, 2024
Hello James,We are glad your stay proved wonderful overall, and we thank you for your feedback on your bathroom, which we will share with our housekeeping team.We appreciate your top score and hope to host you next visit to the city as well!Until then,The Clift Royal Sonesta Hotel

10/10 Excellent

Seth, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Clift on May 9, 2024
Dear Seth,Thank you for joining us at The Clift! We are honored to earn your top score and we hope to usher you back through our doors soon.Best regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Carolina

Stayed 3 nights in Apr 2024
Response from The Clift on May 6, 2024
Dear Carolina,Thank you for sharing your top score! We loved hosting you here in downtown San Francisco, and we hope our iconic hotel will remain top of mind for future stays.Best,The Clift Royal Sonesta Hotel

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Missed the restaurant from years ago
Stayed 2 nights in Apr 2024
Response from The Clift on Apr 15, 2024
Dear Lisa,Thank you for both your feedback and your top score. We hope you found time to step into our iconic Redwood Room, which remains an institution in the city.If not, next time!Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Brian

Liked: Amenities, property conditions & facilities
I like
Stayed 1 night in Apr 2024
Response from The Clift on Apr 15, 2024
Dear Brian,Your top score makes our day! Thank you for taking the time to share it following your stay with us in the city, and do hurry back!Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Miguel, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Clift on May 6, 2024
Greetings Miguel,What a treat to find your five-star approval waiting for us! We hope you will make yourself at home with us in the city again soon!Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Clift on Apr 15, 2024
Greetings Jessica,Thank you for sharing your top score following your stay with us in San Francisco. Hurry back!Best,The Clift Royal Sonesta Hotel

2/10 Terrible

Tarandeep

Stayed 1 night in Apr 2024
Response from The Clift on May 2, 2024
Hello Tarandeep,We appreciate you taking the time to share your score, and we hope our team was able to assist with anything that went wrong during your stay. We would love to make sure you enjoy a five-star experience in the future.Best regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 7 nights in Mar 2024
Response from The Clift on Apr 11, 2024
Dear Elle,Thank you for joining us in San Francisco! Until next time!Best regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Lucy Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has very large and comfortable rooms. It's close to Chinatown, union square, restaurants and transportation to the whole city is a five to ten minute walk away. The staff were friendly and helpful whenever we had questions.
Stayed 8 nights in Apr 2024
Response from The Clift on Apr 11, 2024
Greetings Lucy Ann,Thank you for making yourself right at home with us at The Clift! We're glad you enjoyed our spacious rooms and our proximity to Chinatown, Union Square, and easy transportation, and it was a pleasure to pamper you!Until next time!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived until our last mooment there our stay was amazing!
Stayed 3 nights in Apr 2024
Response from The Clift on Apr 9, 2024
Hello Sharon,We love hearing that everything proved perfect about your recent stay with us in San Francisco! Until next time!Best regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Clift on Apr 29, 2024
Dear Jake,The pleasure was all ours! Thank you for settling in with us in the heart of the city, and we would love to see you again one day.Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service all around. Super fast check in, with upgrade and fee waved included. Room was superb. Top quality bed, furniture, bathroom etc. Excellent AC and quiet room 24/7. One of my best stays in ANY hotel in a long while. I stayed 5 days.
Stayed 4 nights in Apr 2024
Response from The Clift on Apr 8, 2024
Greetings Nicolas,Excellent service is what you can always expect during a stay at The Clift, and we're glad we could facilitate a fast check-in to get you settled swiftly into your comfortable accommodations. We hope we can count on your return the next time San Francisco calls to you.Warmly,The Clift Royal Sonesta Hotel

8/10 Good

Suneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Clift on Apr 26, 2024
Dear Suneet,Thank you for taking the time to share your complimentary score with our team here at the iconic Clift! We hope we can ensure your comfort in the city again soon.Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Clift on Apr 5, 2024
Dear Michael,Your top score makes our day! Thank you for choosing The Clift to enjoy our timeless elegance and style, and we would love to see you again before too much time has passed.Best regards,The Clift Royal Sonesta Hotel