Dear guest, Thank you so much for taking the time to write a review on our hotel. We appreciate you choosing BW Redwood City for your lodging needs on this journey and are pleased to hear you had a positive overall experience with us. We are glad you found the bed comfortable, and it's great to know you had an easy parking experience. We are also happy to read that our proximity to restaurants was a highlight of your visit. We hope you enjoyed exploring the local dining scene from our conveniently located hotel in Redwood City. Please do let us know if there is anything we can do to make your next experience even more memorable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you on your next stay. Thank you for choosing us. Safe travels!Kind regards,Guest Experience Team, BW Redwood City

Dear Clark, We sincerely appreciate your choice to stay with us at BW Redwood City and for sharing your thoughts about your experience through a perfect 5/5 rating - thank you so much! We strive to deliver memorable experiences for our guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to delight you again. Thank you for choosing us. Safe travels!Kind regards,Guest Experience Team, BW Redwood City

Dear Craig, Thank you for staying at BW Redwood City and taking the time out of your busy schedule to review us. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel in Redwood City. We are glad that you liked the pool area, breakfast room, room lighting, comfortable beds, and complimentary parking, and your endorsement of our staff, housekeepers, and manager is gratifying. We are also happy to hear that you noticed and appreciated the cleanliness standards in our rooms and the updates in the bathroom area - thanks so much for supporting our product/service. We apologize for the room smell that you found to be off-putting. We understand the importance of maintaining a fresh environment in the rooms and assure you that we'll look into this and see to it that our housekeeping staff does a better job of airing out the rooms moving forward. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to make the next stay perfect for you. Thank you for choosing us. Safe travels!Kind regards,Guest Experience Team, BW Redwood City

Dear Diane, Thank you for choosing BW Redwood City. We are grateful you took the time out of your busy schedule to rate us and are happy to know you had a satisfying breakfast experience at our hotel. We are thrilled to hear that our culinary offerings hit the spot, and it's a pleasure to read that our staff, especially our breakfast attendant, left a positive impression on you with their friendliness. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to deliver a 5-star experience on your next visit. Thank you for giving us the opportunity to serve you. We really appreciate it.Kind regards,Guest Experience Team, BW Redwood City

Dear Jennifer, Thank you for staying at BW Redwood City and taking the time to post your review. We are pleased to know that you appreciated the high cleanliness standards of our hotel as well as the magnified, lighted mirror. However, we regret to learn about the noise disturbance that caused you some inconvenience. While there is not much we can do regarding outside noise, we can still try to assign a more peaceful room on the quieter side of the building. Please make that request when booking your reservation; we will happily try to accommodate your request. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Dear Alexander, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We take upkeep and cleanliness very seriously, and our staff generally does a great job when it comes to maintaining our hotel and the rooms, so it is strange that this happened. While it is somewhat discouraging, feedback such as yours helps us to improve our product/service. We will review your comments in detail and attempt to make the necessary improvements for the enjoyment of our future guests. It's regrettable to read that our hotel was not in a location that was entirely to your liking. Our establishment is close to Redwood City downtown and drivable to the region's most desired destinations. Our guests normally love our convenient location, as it is such a good base for exploring the city. It's unfortunate that this was not your experience. Thank you for considering our accommodation for your stay in Redwood City and taking the time to post your review. We appreciate both and hope you'll give us another chance to serve you and host you more successfully in the future. Safe travels!Kind regards,Guest Experience Team, BW Redwood City

Dear Kathleen, Thank you so much for the lovely review - it brightens our day and motivates us to keep pushing forward and continue working hard to provide exceptional products/services to all our guests. At BW Redwood City, our team works very hard to make sure they provide the best services to our guests, and your kind words for our staff members will continue to motivate them and encourage them to remain focused on our goal of providing 100% value and quality services at all times. We will be sure to let our team know that their hard work and efforts did not go unnoticed. Thank you for staying with us on this journey and for taking the time to share your positive experience with us and others. It was a pleasure to host you, and we can't wait to welcome you back soon for another 5-star experience. Safe travels!Kind regards,Guest Experience Team, BW Redwood City

Thank you for the 5-star review, Eric! Your feedback is much appreciated. It always feels great to be on the receiving end of such a wonderful rating, and we trust you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing BW Redwood City. We hope to see you again soon!Kind regards,Guest Experience Team, BW Redwood City

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

We are overjoyed to receive a 5-star rating, Kathy - thank you! Your complete satisfaction is our ultimate goal, and we are happy to have satisfied you well on this visit. It was a pleasure to host you, and we look forward to having you back at BW Redwood City many more times in the future. Thank you for choosing us. Safe travels!Kind regards,Guest Experience Team, BW Redwood City

Dear Osha, Thank you for choosing to stay at BW Redwood City. We appreciate you taking the time to share your feedback and are pleased to hear that you had a positive overall experience at our hotel. We value your input and would love to receive more details about your stay. If there are specific aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to share them with us. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Kind regards,Guest Experience Team, BW Redwood City

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear John, Thank you so much for the lovely review! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. We are so glad to hear that you loved the building's décor and façade and found the room and bed perfect for your needs, and we appreciate you personally recognizing Nelson for his excellence in customer service. We will be sure to pass on your compliments to him. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back at BW Redwood City for another memorable stay during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Hey Troy, Thank you for choosing to stay at BW Redwood City and rating your experience as positive. We are glad that you found our staff helpful, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hey Murat, Thank you for the positive rating. We are glad that your son enjoyed the pool, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more memorable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Hey Martin, Thank you for the positive rating. We appreciate it. We are glad that you found our accommodation clean and quiet, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Kind regards,Guest Experience Team, BW Redwood City

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Hey Kyri, Thank you for the positive rating. We are pleased to hear that you had a positive overall impression of your visit. We are glad that you found the rooms clean, and we appreciate that you have acknowledged our staff for their assistance in relation to the booking-related issue. We also hope your stay was relaxing and you had easy access to everything you needed. Your comment about the chemical smell is duly noted, and we apologize for any inconvenience caused. We thank you for sharing your feedback with us and rest assured that we will address this with our housekeeping team and see to it that our staff does a better job of airing out the rooms moving forward. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Dear guest, Thank you for the positive rating. We are pleased to hear that you had a great stay with us. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Kind regards,Guest Experience Team, BW Redwood City

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hey Jesus, Thank you for the positive rating. We are glad that you liked our accommodations, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Kind regards,Guest Experience Team, BW Redwood City

Hey Ronald, Thank you for the positive rating. We appreciate you telling us that our accommodation offered you good value for the area. We are glad that you liked our property and the shower, and we hope you enjoyed our amenities and breakfast offering. It was a pleasure to host you, and we look forward to having you back many more times in the future.Kind regards,Guest Experience Team, BW Redwood City

Dear guest, Thank you for taking the time to post your review. We are glad that you liked our central location, and it's nice to know that our breakfast offering was to your taste. We are also pleased to hear that our staff left a positive impression on you. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. We do apologize for the noise issues that caused you some inconvenience. Guest satisfaction is important to us, and this critical feedback will be put to good use for the betterment of the guest experience. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Hey Dnyanesh, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our property clean and the staff hospitable, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Hey Jarice, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Hi Esmeralda, Thank you for your review. We appreciate your kind words for our front desk staff. At Best Western Inn Redwood City, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. Sorry to hear that you were disturbed by other guests. We do ask all guests to respect one another and keep the noise level to a minimum, but unfortunately, not all of our guests abide by all rules. Should you plan another visit, please let our on-site staff know if there is ever any issue with loud neighbors. Our staff will be happy to request the concerned guests to keep the noise down or move you to another room, if available, to make your stay as comfortable as possible. We apologize for any disappointment with the parking lot, and we would like to know more about how we can improve future guest satisfaction. As for the price, our aim is to deliver a superior experience at a fair price. Our guests usually find our pricing competitive as we do monitor room rates in the area to try and keep our prices reasonable for our guests. However, at certain times of the year, due to higher demand, prices do tend to increase in the area. Thank you for considering our accommodation for your stay in Redwood City and taking the time to post your review. We appreciate both and hope for a chance to redeem ourselves with you and delight you with a superior experience during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Hey Juan, Thank you for your review. We hope your stay was relaxing and you had easy access to everything you needed. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. Sorry to hear that you had an issue with ants. We maintain a very high level of cleanliness, but even so, these pests can easily gain entry to a room, and are very difficult to fully eradicate, particularly in a climate such as ours. We will, however, inform our pest-control team to check the property for infestations. We trust that everything else was to your satisfaction, and we look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hey John, Thank you for the stellar review. We appreciate it. We are glad that you loved our accommodation and the amenities, and it's nice to know that our breakfast offering appealed to you. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Kind regards,Guest Experience Team, BW Redwood City

Hey Robert, Thank you for choosing to stay with us and rating your experience as positive. We are glad that our location suited you, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Hey Trent, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Hey Nathan, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation and found it clean and breakfast satisfactory, and we hope you had easy access to everything you needed. We apologize for the noise issue that may have caused you some inconvenience. While we don't have much control over external noise, we can probably look at assigning a quieter room for you the next time. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Redwood City.Kind regards,Guest Experience Team, BW Redwood City

Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our staff friendly, and we hope your stay was comfortable and you had easy access to everything you needed. Your comment about the facility is duly noted. We are continuously working on improving our hotel and guest room amenities; thus, we appreciate the opportunity to enhance future guest satisfaction. We hope to earn your business on future travels so that you can see our continuous improvement.Kind regards,Guest Experience Team, BW Redwood City

Hi Michelle, Thank you for your review. Although we are glad to hear that you found our check-in staff cordial and helpful, we are disappointed to learn about the aspects of your visit that marred the overall experience for you. We wish you had made our staff aware of this, as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. That being said, we will take all of your observations in relation to your room and attempt to make several improvements for the enjoyment of our future guests. We hope you will give us another chance down the road as we are eager to make this right!Kind regards,Guest Experience Team, BW Redwood City

Hi Stanley, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. Sorry to hear that the area did not particularly appeal to you. We want you to know that the hotel is safe and secure for all our guests, but we do recommend general caution when you are out on the streets, which is true of the locals too. We trust that everything else was to your satisfaction, and we look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards, Customer Care Team

Hi William, Thank you for your review. We strive to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for the aspects of our accommodation that fell short of your expectations, and we regret any inconvenience caused. We are continuously working on improving our hotel and guest room amenities; thus, we appreciate you providing us with insights regarding the rooms, as this allows us the opportunity to enhance future guest satisfaction. Also, while we don't have much control over external noise, we can probably look at assigning a quieter room for you the next time. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Kind regards, Guest Experience Team, BW Redwood City

Hi Jianyu, We are very sorry to learn about your recent experience at our hotel. It certainly does not sound as if you had the experience that we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We encourage everyone to let our front desk know if there are any issues with their room upon check-in so we may remedy the issue immediately. That being said, we will bring this to the attention of our housekeeping team and see to it that our staff does a better job of preparing/airing out the rooms moving forward. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Kind regards, Guest Experience Team, BW Redwood City

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team