Gift shop
Check availability

Reviews of 1 Hotel San Francisco

5 out of 5
1 Hotel San Francisco
8 Mission St, San Francisco, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 163 out of 230 reviews" "
Rating 8 - Good. 35 out of 230 reviews" "
Rating 6 - Okay. 21 out of 230 reviews" "
Rating 4 - Poor. 7 out of 230 reviews" "
Rating 2 - Terrible. 4 out of 230 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetic is amazing, the decor and the service is impeccable. The staff varied in certain interactions I had. As someone who doesn't like to bother people, I found some staff to be extremely helpful whereas 2 seemed to be extremely snarky and rude. It was a wonderful stay in the areas of cleanliness, ambiance, and overall service. I found the stay to be very enjoyable and would highly recommend 1 Hotel's service to anyone that is interested in staying. The spa however was beyond expensive for the window of time allowed for services. There are 5 star spas that charge less than this one, the view is nice from the rooftop, however you will be spending up to 300 dollars for a 50 minute massage which isn't all that common at most places. Overall, 8.5/10 stay.
Stayed 2 nights in May 2024

10/10 Excellent

Keren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel Is great friendly staff and the rooms are beautiful and equipped with everything needed
Stayed 1 night in May 2024

4/10 Poor

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Liked: Property conditions & facilities
Lovely, knowledgeable, friendly personnel. The hotel itself is Quite special. All in all as close to perfect as can be in this imperfect world.
Stayed 1 night in May 2024

10/10 Excellent

Shah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hospitality of the staff.
Stayed 1 night in May 2024

6/10 Okay

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon,Thank you for sharing your feedback with us. I am disappointed that your visit did not meet expectations and I would like the opportunity to speak to you further. You may reach me directly at shawna.boyd@1hotels.com and I look forward to speaking with you.Warm Regards,Shawna BoydDirector of Front Office

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Shawna B on May 4, 2024
Good Afternoon, Thank you for sharing your positive review with us! We are so delighted that you enjoyed your stay, and we hope to welcome you back again soon. Warm Regards,Shawna BoydDirector of Front Office

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the best San Francisco location. Waterfront with amazing views. Very eco-friendly with excellent service. I got a wonderful massage on the property. The food was top-notch. 5 stars all around.
Stayed 2 nights in Aug 2023
Response from Shawna B on May 4, 2024
Good Afternoon, Thank you for sharing your positive review with us! We are so delighted that you enjoyed your stay, and got to experience our wonderful amenities. We look forward to welcoming you back again soon!Warm Regards,Shawna BoydDirector of Front Office

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for sharing your positive review with us! We are so glad to see that overall, you enjoyed your experience. If you have any further details you wish to share about your stay, please kindly reach out to me at shawna.boyd@1hotels.com.We hope to welcome you back again soon!Warm Regards,Shawna BoydDirector of Front Office

10/10 Excellent

Harry

Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay with a great location.
Stayed 3 nights in Apr 2024
Response from Shawna B on May 4, 2024
Good Afternoon, Thank you for sharing your positive review with us! We are so delighted that you enjoyed your stay, and we hope to welcome you back again soon. Warm Regards,Shawna BoydDirector of Front Office

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was New, upgraded hotel. Great food next door. View. I didn’t like the first two rooms given to me. Not at all what was described in my online booking for the price paid or photos.
Stayed 1 night in Apr 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your review! We're delighted to hear that you enjoyed your stay with us, but do apologize that your first rooms did not meet expectations. I'm glad that we were able to find something that suited your needs and allowed you to enjoy the remainder of your stay. We look forward to welcoming you back soon!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end property, fantastic staff
Stayed 3 nights in Jan 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your positive review! We're delighted to hear that you had such a great experience with us. We look forward to welcoming you back for another fantastic stay at 1 Hotel San Francisco very soon!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Mary Onelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shawna B on May 4, 2024
Good Afternoon, Thank you for sharing your positive review with us! We are so delighted that you enjoyed your stay, and we hope to welcome you back again soon. Warm Regards,Shawna BoydDirector of Front Office

10/10 Excellent

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, enjoyed every part of our stay. Very clean and comfortable and staff, especially the concierge are amazing. Would highly recommend.
Stayed 2 nights in Apr 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your positive review! We're delighted to hear that you had such a great experience with us. It's fantastic that you were able to meet a few of our amazing team members and comfortably enjoy our spaces. We look forward to welcoming you back for another stay at 1 Hotel San Francisco very soon!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your positive review! We're delighted to hear that you had such a great experience with us. We look forward to welcoming you back for another fantastic stay at 1 Hotel San Francisco very soon!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. We look forward to welcoming you back for another stay at 1 Hotel San Francisco very soon!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Tetyana

Stayed 4 nights in Mar 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your positive review! We're delighted to hear that you had such a great experience with us. We look forward to welcoming you back for another fantastic stay at 1 Hotel San Francisco very soon!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ambience
Stayed 1 night in Mar 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. We look forward to welcoming you back for another stay at 1 Hotel San Francisco very soon!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people and great spot. Location is perfect for those that are afraid of sf. Rooftop unbelievable.
Stayed 1 night in Mar 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. We're thrilled that you enjoyed our beautiful views and fantastic team members! We look forward to welcoming you back for another stay at 1 Hotel San Francisco very soon!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Pasquale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your positive review! We're delighted to hear that you had such a great experience with us. We look forward to welcoming you back for another fantastic stay at 1 Hotel San Francisco very soon!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Michael, Atascadero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip hotel in an excellent location directly across from Ferry Bldg. Lots of quality dining options in easy walking distance.
Stayed 2 nights in Feb 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your review! We're delighted to hear that you had such a great experience with us and were able to take advantage of our prime location. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service excellent
Stayed 2 nights in Dec 2023
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your review! We're delighted to hear that you had such a great experience with us. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Mary Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely eco friendly
Stayed 2 nights in Feb 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your review! We're delighted to hear that you had such a great experience with us and enjoyed our sustainability features. We look forward to welcoming you back soon for another amazing stay!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your review! We're delighted to hear that you had such a great experience with us. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

rocio

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
great eco-friendly facility. All staff was wonderful but the evening restaurant staff was not up to par with the good service provided for breakfast or front desk, guest rooms.
Stayed 2 nights in Jan 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your review! We're delighted to hear that you had such a great experience with us but do apologize that some of the service was not up to expectation. We appreciate your feedback so that we may improve in this area. Please reach out to me at shawna.boyd@1hotels.com so that we can make things right. I look forward to welcoming you back soon for an improved stay!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location near the Embarcadero with an amazing view of the Bay Bridge! Beautiful, unique, and well appointed hotel with a strong eco-slant. They even incorporated live plants throughout and repurposed materials from the local area. Comfy bed and a nice bar! Highly highly recommend!! A favorite hotel now and I’ve been to many many luxury hotels around the world (at the risk of sounding extremely bougie) haha
Stayed 1 night in Jan 2024

10/10 Excellent

Miechaela, petaluma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was great, the hotel felt clean and smelled great. The beds were comfortable too. I would stay here again for the price I paid. The room was offered at $399 but after resort fees and taxes it was $500. An average price for that area. But I did feel like everything else was way over priced. I was changed $11 for a bottle of water, the valet parking is $100 a night and 2 small lattes cost me $26. I didn’t like how that felt .
Stayed 1 night in Jan 2024

8/10 Good

Linda, San Mateo

Stayed 1 night in Jan 2024
Response from Shawna Boyd on May 4, 2024
Good Afternoon, Thank you for your review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Warm regards,Shawna BoydDirector of Front Office

10/10 Excellent

Rhonda

Stayed 2 nights in Jan 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in the City
My wife and I love to stay at 1 Hotel in SF when we are in town. The location is unbeatable and we love the restaurant as well!
Stayed 1 night in Jan 2024

10/10 Excellent

lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

6/10 Okay

Asad

Travelled with partner
Liked: Cleanliness
The hotel is good, but not worth the price of admission. The room is average at best. We ended up getting a room with a view of some astroturf and AC pipes. While that was bad on its own, the room wasn't anything to write about either. I wasn't satisfied with the value I got out of my money.

8/10 Good

Janeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint I had was check in was at 4pm but still had to wait an hour for my room to be ready. However the lobby was very comfortable and everything else was perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

Sijun

Stayed 2 nights in Dec 2023

10/10 Excellent

WILLIAM

Stayed 4 nights in Dec 2023

10/10 Excellent

sophia

Nice and clean , with a nice view of the bridge and street
Stayed 1 night in Dec 2023

10/10 Excellent

Isaac

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Tatyana

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a 5 star hotel
This is definitely not a 5 start hotel- way away from the standard. The floors have a mold smell. The butlers never asked for help to unload or load the bags to the car. The butlers would not open the doors per 1hotel standard routine, they would give you a look but not open heavy doors. The room was not checked prior arrival. The toilet crane was switched off, the shower drainage was clogged and water would cover your feet. The hotel is very compact and small overall but located in convenient location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very Zen and peaceful. Very beautiful and clean. Quiet and relaxing. Across from the pier. Nice place to stay would recommend 10/10. I would recommend a room with an ocean view. Its beautiful! All staff is amazing!
Stayed 2 nights in Dec 2023

6/10 Okay

Rachel

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Miyuki

Stayed 1 night in Dec 2023

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kristy

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 1 night in Nov 2023

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
yes very much
Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Stayed 2 nights in Dec 2023

6/10 Okay

Jonathan

Stayed 1 night in Nov 2023

8/10 Good

Jonathan

Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place with great service.
Stayed 1 night in Nov 2023