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Reviews of Holiday Inn Midland, an IHG Hotel

3 out of 5
Holiday Inn Midland, an IHG Hotel
810 Cinema Dr, Midland, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 704 out of 1001 reviews" "
Rating 8 - Good. 214 out of 1001 reviews" "
Rating 6 - Okay. 41 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
They were very accommodating
Stayed 2 nights in May 2024
Response from Holiday Inn of Midland on May 23, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Easy to get to activities
Stayed 1 night in May 2024
Response from Holiday Inn of Midland on May 21, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Holiday Inn of Midland on May 10, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a weekend trip.
Stayed 2 nights in May 2024
Response from Holiday Inn of Midland on May 8, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn of Midland on May 2, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn of Midland on Apr 30, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Nicole

Travelled with partner
Liked: Amenities
Clean rooms friendly staff nice location
Stayed 1 night in Apr 2024
Response from Holiday Inn of Midland on Apr 15, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

2/10 Terrible

Amanda

Stayed 1 night in Apr 2024
Response from Holiday Inn of Midland on May 1, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Holiday Inn of Midland on Apr 9, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Cassandra, Interlochen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t explain where anything was inside hotel or how to get to room the easiest
Stayed 1 night in Mar 2024
Response from Holiday Inn of Midland on Apr 2, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel
Stayed 1 night in Mar 2024
Response from Holiday Inn of Midland on Apr 2, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here, our room was clean, it was nice to have breakfast right downstairs as well as drinks or apps at night. Pool and hot tub area was very clean, even better to have adult only swim after 1030. The front desk staff, especially Alina, were kind, professional and courteous. She went above and beyond to ensure we had an enjoyable stay. We will absolutely be back in the future.
Stayed 2 nights in Mar 2024
Response from Holiday Inn of Midland on Apr 2, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

2/10 Terrible

Stephanie

Stayed 1 night in Mar 2024
Response from Holiday Inn of Midland on Apr 13, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 3 nights in Mar 2024
Response from Holiday Inn of Midland on Mar 21, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very friendly staff were amazing! The entire building was clean, comfortable, and made me feel easily relaxed.
Stayed 1 night in Mar 2024
Response from Holiday Inn of Midland on Mar 21, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and housekeeping very friendly and willing to help. Very clean room, lobby and everything overall. Would definitely stay again when in the area.
Stayed 2 nights in Mar 2024
Response from Holiday Inn of Midland on Mar 8, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful, well kept property! Very clean! We were very happy with everything. The staff was very pleasant and the food in their restaurant was very good.
Stayed 1 night in Mar 2024
Response from Holiday Inn of Midland on Mar 8, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very nice. The check-in though takes too long. Need to streamline it better. Also, elevator is at one end or another and only one at each end so it's a long wait after you check in. Can fit about 4 people in the elevator with suitcases. I like that the there is a restaurant attached to the hotel that is open late. I did not like that we got a room with a door to the next room. I think they should let you know at check in if you prefer that or not. The person next to us was very loud and we could hear everything due to the door and not a solid wall.
Stayed 1 night in Feb 2024
Response from Holiday Inn of Midland on Mar 8, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

6/10 Okay

Cassey, Bay City

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Holiday Inn of Midland on Feb 28, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

LANA

Stayed 1 night in Feb 2024
Response from Holiday Inn of Midland on Feb 28, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn of Midland on Feb 28, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn of Midland on Feb 28, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Gracey

Stayed 1 night in Jan 2024
Response from Holiday Inn of Midland on Mar 21, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
It was great!
Stayed 1 night in Jan 2024
Response from Holiday Inn of Midland on Feb 28, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

PAUL

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
ok
Stayed 1 night in Jan 2024
Response from Holiday Inn of Midland on Feb 28, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Kathryn

Stayed 1 night in Jan 2024
Response from Holiday Inn of Midland on Feb 28, 2024
Thank you for taking the time to leave a review. We value feedback like yours to continuously improve an exceed expectations. We hope to see you again in the future!

10/10 Excellent

Tiffany

Stayed 1 night in Jan 2024
Response from Holiday Inn of Midland on Jan 23, 2024
Thank you for taking the time to rate your stay! We hope to see you again in the future!

8/10 Good

Karen, levittown

Business traveller
Liked: Cleanliness, amenities
The snow was not cleaned in the parking lot making it unsafe to walk to the car - I slipped every time I walked through the entrance of the hotel
Stayed 2 nights in Jan 2024
Response from Holiday Inn of Midland on Jan 23, 2024
Thank you for taking the time to rate your stay! We apologize that we did not meet your standards. We hope to see you again in the future!

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hot tub, beautiful rooms!
Stayed 1 night in Jan 2024
Response from Holiday Inn of Midland on Jan 23, 2024
Thank you for taking the time to rate your stay! We are so happy you loved our indoor/outdoor hot tub and our lovely rooms! We hope to see you again in the future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2024
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your kind words. We hope you return to us for another great stay!

10/10 Excellent

Randall, Saginaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at hotel to watch a number of sporting events at Big E's Sports Bar on the premises. On this stay, we watched NCAA Football Championship game. Michigan won and as the game came to a close we were informed that they were closing. Patrons including us were celebrating the first championship in 27 yrs. We were all disappointed we couldn't celebrate this event for a bit. This will factor in our future decisions as to where to stay and watch events in the future. Also disappointed that the jets in the hot tub are still not working properly. Soap dispenser in bathroom is not in order and neither is the paper towel dispenser. This facility is accommodating but there is some issues with infrastructure that need attention.
Stayed 1 night in Jan 2024
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your review! We appreciate the time you took to let us know of the issues you had during your stay. We apologize that we didn't quite meet your standards during this stay. Thank you for including the details of your stay so we can improve! We hope you return to us in the future!

10/10 Excellent

Tambreth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your kind review.

6/10 Okay

Angelia

Stayed 2 nights in Dec 2023
Response from Holiday Inn of Midland on Jan 23, 2024
Thank you for taking the time to rate your stay! We hope to see you again in the future!

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dilapidated overpriced hotel
Overcrowded, overbook, dilapidated hotel had an odor of cigar or cigarette smoke throughout the entire third floor. Waitress at poolside. Dumped entire drink on me and continue to charge 18% gratuity.
Stayed 1 night in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for taking the time to give feedback about your recent stay. We strive to exceed our guest's standards and it's obvious we missed the mark. We hope that you give us another chance and return to us in the future!

10/10 Excellent

Terri

Stayed 1 night in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your kind review.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool and hot tub area, clean and comfortable.
Stayed 1 night in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your kind review. We hope you return to us in the future!

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your kind review. We hope you return for another stay in the future!

6/10 Okay

Mary

Stayed 1 night in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for taking the time to leave a review. We would love to know what we could have improved on during your stay? We use feedback like yours to improve and stay true to our standards. We hope you give us another chance to wow you in the future!

10/10 Excellent

David, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable! Very fair price.
Stayed 1 night in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your kind review. We hope you return to us in the future!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your kind review. We hope you return to us in the future!

10/10 Excellent

STACEY

Stayed 2 nights in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your kind review.

10/10 Excellent

Christine, Clarkston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Our check in representative was very friendly. She asked what brought us to the hotel and when I said we were celebrating my daughter’s birthday she wished her a happy birthday.
Stayed 1 night in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your kind review. We are glad you had a great encounter with our wonderful staff and hope you and your family return to us in the future!

10/10 Excellent

Debra

Stayed 3 nights in Nov 2023
Response from Holiday Inn of Midland on Jan 23, 2024
Thank you for taking the time to rate your stay! We hope to see you again in the future!

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 333 is right next to the elevator door. Lots of extra people gathering noise. Also the vibration from the elevator power room (or maybe laundry) impacted the headboard. Bed was too comfy to report.
Stayed 1 night in Dec 2023
Response from Holiday Inn of Midland on Jan 23, 2024
Thank you for taking the time to rate your stay! We apologize that your stay did not meet your standards. We hope to see you again in the future!

10/10 Excellent

Angelo, Saginaw

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Holiday Inn of Midland on Jan 23, 2024
Thank you for taking the time to rate your stay! We hope to see you again in the future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn of Midland on Jan 12, 2024
Thank you for your kind review. We hope you return to us in the future!

6/10 Okay

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The shower head needs replacing and the soap dispenser was broken.
Stayed 1 night in Nov 2023

10/10 Excellent

Mikel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The bar/restaurant attached was very good. Will stay again when in the area
Stayed 2 nights in Nov 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and i liked the pool and pool table
Stayed 1 night in Nov 2023

10/10 Excellent

Tina

Travelled with family
Great place to stay with kids!!
Stayed 1 night in Nov 2023