Outdoor pool, sun loungers

Reviews of Hyatt Place Sacramento Roseville

3 out of 5
Hyatt Place Sacramento Roseville
220 Conference Center Dr, Roseville, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1011 reviews" "
Rating 8 - Good. 214 out of 1011 reviews" "
Rating 6 - Okay. 72 out of 1011 reviews" "
Rating 4 - Poor. 30 out of 1011 reviews" "
Rating 2 - Terrible. 23 out of 1011 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property. Excellent staff and the breakfast was delish!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Melissa, it's wonderful to hear that you found Hyatt Place Sacramento/Roseville to be an amazing property. We are thrilled that our team members made a great impression and that you found our breakfast delicious. Thank you for sharing your experience. We hope to see you again in the future!

10/10 Excellent

Clarence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property and accomendations are great, we actually extended our stay theu the hotel. Thanks
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Clarence, thank you for taking the time to share your experience. It's wonderful to hear that you enjoyed your stay at Hyatt Place Sacramento/Roseville so much that you decided to extend it. We greatly appreciate your support and look forward to welcoming you back in the future.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Tracy, it's wonderful to hear that your stay at Hyatt Place Sacramento/Roseville met your expectations. We're ecstatic to have received your high rating. Please consider visiting us again in the future.

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Pleased with the overall stay in terms of cleanliness and safety. Might need improvement on having water bottle supplies, and the fridge was making noises overnight.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Maryam, thank you for choosing Hyatt Place Sacramento/Roseville and sharing a positive review about our commitment to cleanliness and safety. We genuinely appreciate your suggestion regarding water bottle supplies for guest convenience. Also, we regret to hear about the inconvenient noise from your room's refrigerator, as this is not typical. These insights will be shared with our team members to enhance our guests' experiences. We hope to welcome you back for an even better stay in the future.

10/10 Excellent

Lesliegh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Lesliegh, it's great to hear about your excellent experience! We're thrilled you enjoyed your time at Hyatt Place Sacramento/Roseville. We hope to welcome you back on your next visit to the area. Thanks for choosing us.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had an overnight stay for a volleyball tournament so the hotel was very packed with other teams staying there. Great location, property is clean and modern, plenty of free parking, and breakfast was very nice. Our room was large with a comfortable bed and sofa. Hotel is starting renovations at the end of the month so any complaints about updates to the bathrooms etc. are obviously being addressed. Overall had a great stay!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Shannon, thank you for your review. We're delighted to know you had an excellent stay at Hyatt Place Sacramento/Roseville and enjoyed everything from our top-notch location to the clean and contemporary ambiance. We're also glad to hear that you found our parking ample and our breakfast offerings to your taste. Indeed, our room accommodations are designed for comfort and we're excited about our upcoming renovations which will further enhance our guest experience. We appreciate your positive feedback and can't wait to welcome you again for another fantastic stay!

10/10 Excellent

Sara, Fresno

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Sara, it's wonderful to see your positive rating of Hyatt Place Sacramento/Roseville! Our team members strive to provide an exceptional experience for every guest, and your score clearly indicates their success. We hope to have the opportunity to welcome you back. Safe travels until then!

2/10 Terrible

Sharlene

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
We appreciate your feedback, Sharlene.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

6/10 Okay

Bryan, Modesto

Travelled with family
Very expensive for what you get. $366 for a Saturday night! Too much for this hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Bryan, we appreciate your feedback regarding the value perception of your stay. Prices can fluctuate based on market demand, but we always aim to provide the best experience possible. It's regrettable to hear that it didn't live up to your expectations this time. We hope we'll have another chance to deliver the high-quality stay that many have found great value in.

10/10 Excellent

Kris

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Kris, thank you for choosing Hyatt Place Sacramento/Roseville. We're grateful that your stay was satisfying to merit a high rating. Our team strives to provide memorable experiences and it's wonderful to know we've succeeded. We hope to welcome you back soon!

8/10 Good

Elizar

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Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
We appreciate your lovely rating, Elizar!The satisfaction of our guests is important to us so we can't wait to see you back again at Hyatt Place Sacramento/Roseville soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 Okay

Jose E De la Cruz, San Juan

Travelled with family
Disliked: Cleanliness
Three events causes the poor assessment: the toilet odor of the next room invaded our bathroom; the pillows did not smell clean; accessories over desk - like the telephone -were uncleaned.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Jose, thank you for sharing your feedback about your recent stay. We regret to hear about your dissatisfaction with certain aspects of your room, from unpleasant odors to cleanliness concerns. We pride ourselves on maintaining a high level of cleanliness and we will definitely address these points internally to ensure we're upholding that standard. We hope you would consider giving us another opportunity to serve you better.

10/10 Excellent

Patricia

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the excellent rating, Patricia!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place Sacramento/Roseville! We look forward to hosting you again soon.

8/10 Good

ABEDALSAME

Liked: Property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Abedalsame, thank you for sharing your experience at Hyatt Place Sacramento/Roseville. We're glad to hear you had a satisfying stay and we look forward to welcoming you back for an even better experience next time.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and the customer service was excellent. We will be rebooking next time we’re in the area and need to stay overnight :)
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Heather, your kind words about the Hyatt Place Sacramento/Roseville are greatly appreciated. It truly warms our hearts to hear that our immaculate premises and stellar customer service impressed you. We eagerly await your return for another delightful stay. Safe travels!

10/10 Excellent

martee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Total quality of this presentation. Best room and I am in two to three hotels a week. I will be looking for this brand
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Martee, your positive words about the Hyatt Place Sacramento/Roseville are deeply appreciated! It's wonderful to learn that you've highlighted our rooms as some of the best among your frequent stays. We're thrilled to know that you'll consider our brand in the future. Looking forward to steadily making your travels more comfortable and fulfilling. Safe journeys!

8/10 Good

riana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Riana, thank you for taking the time to rate Hyatt Place Sacramento/Roseville. We're happy to see you had an enjoyable stay with us. We're looking forward to welcoming you back next time your travels bring you to Roseville!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. Rooms are spacious and comfortable. Lobby is spacious and offers seating areas. Good food and beverage options available. Staff is friendly and helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Andrea, it's great to hear you enjoyed your stay at the Hyatt Place Sacramento/Roseville. Ensuring our guests experience comfort within clean and spacious environments is a priority, and we're thrilled to know our various food and beverage options tempted your palette. We're pleased our team members provided you with friendly and helpful service. Thank you for your positive feedback!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
We needed a warm room today get a goodnight rest as our power was out since last weekend.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Patricia, it's wonderful to hear that Hyatt Place Sacramento/Roseville provided the warm and restful space you needed during such inconvenient circumstances. We're grateful you chose us and appreciated being able to support you in this moment of need. You're always welcome back should you require a peaceful retreat again in the future.

8/10 Good

Mariya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the only downside was the beds were like sleeping on the sidewalk. Very hard no cushion at all.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Mariya, it's pleasing to hear that you appreciated many aspects of your stay at Hyatt Place Sacramento/Roseville. We've taken note of your comments about the bed comfort. It's important to us that our guests feel cozy and we regret that this aspect did not meet your expectations. Rest assured, your feedback will be shared with relevant departments for improvement. We value your insights and hope to welcome you back for a more comfortable stay.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ma
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Thank you for the fantastic rating, Adam!It's outstanding you had such a wonderful experience at Hyatt Place Sacramento/Roseville. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 Okay

Harry

Travelled with partner
One morning there was no hot breakfast because the cook was not there. In our room, if you open the door from the shower side of the bathroom, you can hit somebody right in the head when they’re standing in front of the bathroom sink. we were on the bottom floor and did not like the fact that we cannot open our curtains, because anybody in the parking lot can see right in to our room. The stuff was very nice. And apologetic that there was no hot breakfast that first morning
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 3, 2024
Harry, it's good to hear that you found our team members nice and accommodating. However, apologies about the aspects of your stay that didn't quite meet your expectations, including breakfast availability and certain room features. We are always aiming to improve our services. We take your feedback about privacy seriously and on-board. Appreciate your understanding and looking forward to an opportunity to offer you a more satisfactory experience in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Edward, thank you for your feedback. We're delighted to know you had a pleasant stay at Hyatt Place Sacramento/Roseville. We hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady who checked me in was absolutely delightful.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Betty, thank you for sharing your great experience at Hyatt Place Sacramento/Roseville. We're so thrilled to hear our team members made your check-in process delightful. We look forward to providing the same warm welcome on your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
David, it's wonderful to hear that you had a positive experience with the team at the Hyatt Place Sacramento/Roseville. We strive to provide friendly service, and it sounds like we lived up to that during your visit. We're looking forward to welcoming you back in the future!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience :)
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Jeffrey, it's wonderful to hear you had a great experience at Hyatt Place Sacramento/Roseville. We appreciate your positive feedback and look forward to welcoming you back in the near future.

8/10 Good

Nancy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefer coffee out all day. Hard boiled eggs Vanilla creamer.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Nancy, thank you for your succinct review. It appears you would have appreciated extended coffee availability, alternate breakfast offerings, and a specific creamer. We value your feedback and will consider these suggestions as we strive to provide a tailored experience for each guest at Hyatt Place Sacramento/Roseville. We hope to welcome you back soon.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Adrian, thank you for your stellar rating of Hyatt Place Sacramento/Roseville. We're delighted you had a positive experience and hope to welcome you back soon!

10/10 Excellent

Peggy Smith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the well appointed room but we had to leave so early we could not take advantage of the breakfast offerings.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Peggy, thank you for staying with us at the Hyatt Place Sacramento/Roseville and for your kind words about our rooms. We're sorry to hear you had to leave before you could try our breakfast offerings. During your next stay, we hope you'll have ample time to enjoy it. We're looking forward to seeing you again soon.

10/10 Excellent

Joanne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Joanne, it's heartening to hear that our team members at Hyatt Place Sacramento/Roseville provided a welcoming atmosphere. Thank you for sharing your feedback. We look forward to welcoming you back in the future.

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was as usual. My wife and I went to the bar that is advertised as a full service bar. I asked for a specific drink Captain and Coke, bar tender said were are out of Captain. I said how about a Jack and Coke bar tender laughing all out of Jack Daniel’s. My thought is why isn’t this bar stocked properly, who is running this place. I get to my room and my first thought is the room looks old, the bathroom light wouldn’t work. I had to catch an early flight so I just went to bed. Just a horrible experience.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Ronald, it's disheartening to hear that your experience did not meet the standard we strive for. We understand your disappointment regarding the availability of your preferred beverages. Ensuring a fully stocked bar is crucial to us, and your feedback duly noted. Additionally, we understand the inconvenience you had with the aesthetic of the room and bathroom facility. Rest assured, we're committed to resolving these details to ensure a comfortable stay for our guests. Despite your recent experience, we hope to have the opportunity to welcome you back and provide a much enhanced experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the beds, shower, the layout of the room and the breakfast & coffee situation.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Mark, we're thrilled you enjoyed your stay at Hyatt Place Sacramento/Roseville. It's great to hear you appreciated the comfortable beds, refreshing showers, and thoughtful room design. We're also pleased you enjoyed our breakfast offering and morning coffee. We strive to provide an exceptional experience and look forward to welcoming you back.

8/10 Good

Mohammad

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 19, 2024
Mohammad, thank you for choosing to stay at Hyatt Place Sacramento/Roseville and for taking the time to rate us. We're pleased to know your experience with us met your expectations. We hope to welcome you back again on your next visit to Roseville.

6/10 Okay

Alfredo

Travelled with family
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Alfredo, thank you for taking the time to rate your experience at Hyatt Place Sacramento/Roseville. We see there's room for improvement and would appreciate any additional feedback you might have to better serve you in the future. We hope we'll have another opportunity to provide a more satisfactory stay.

10/10 Excellent

Fernando Salvador

Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 16, 2024
Thank you for the 5/5 rating, Fernando!It's excellent you enjoyed your time at Hyatt Place Sacramento/Roseville so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Hung, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Hung, it's great to hear you found the Hyatt Place Sacramento/Roseville suitable for your needs! We are continuously striving to provide exceptional experiences for our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Jin, PALO ALTO

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Thank you for taking the time to leave this wonderful rating, Jin! We hope to see you again soon at Hyatt Place Sacramento/Roseville so we can share yet another amazing experience!

10/10 Excellent

Julian

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Julian, thank you for your high rating. The team at Hyatt Place Sacramento/Roseville is surely thrilled knowing that your stay was a positive experience. We hope to welcome you back during your future travels.

10/10 Excellent

DEBORA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Thank you for this excellent rating, Debora!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Sacramento/Roseville! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

RONNIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was more than expected. Rooms were perfect and breakfast was better than most other places.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 22, 2023
Ronnie, thank you for your glowing feedback about your stay at the Hyatt Place Sacramento/Roseville. We are thrilled to hear that you found your room to be impeccable and that our breakfast exceeded your expectations. We pride ourselves for going beyond our guests' expectations and it's always delightful to hear when we succeed. We look forward to welcoming you back for another memorable stay soon!

10/10 Excellent

Carl

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Thanks, Carl! It's outstanding your time at Hyatt Place Sacramento/Roseville was fantastic. We can't wait until your next visit!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was so great! We will definitely be back! The staff was so friendly. The hotel was clean and smelt great!
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Chris, it's wonderful to see that your experience at Hyatt Place Sacramento/Roseville was exceptional. We're thrilled you appreciated our warm and welcoming team members as well as our attention to cleanliness. Hearing that the fresh scent of the hotel added to your enjoyment is especially pleasing to us! We eagerly anticipate your return in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Very comfortable room! Quiet and clean! Worth paying a little more than surrounding hotels for the comfort. Only big disappointment was the breakfast. Dismal at best. Everything that was suppose to be served hot or warm was cold. Sausage not just cold but dry as well. Eggs cold. Not what you would expect at a Hyatt!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 15, 2023
Greetings, it's great to hear that you enjoyed your stay at Hyatt Place Sacramento/Roseville, especially finding the room comfortable, quiet, and clean. We are committed to providing exceptional experiences for our guests, and we're glad you felt your investment in our hotel was worthwhile. Your feedback about our breakfast is also noted. Our team members strive to offer quality meals with warm and appealing selections. It appears we missed that mark during your visit. Rest assured, your comments will be shared with the relevant team for internal review and necessary improvements. Looking forward to serving you better in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Thank you for choosing Hyatt Place Sacramento/Roseville for your stay. We're delighted to see such a high rating, implying your overall satisfaction. It's our utmost aspiration to make every stay smooth and memorable. We're looking forward to hosting you again in the near future.

10/10 Excellent

Joanne

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Thanks for the perfect rating, Joanne!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Sacramento/Roseville.Have a wonderful day!

10/10 Excellent

Israel, Yuba City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 9, 2023
Thanks for the perfect rating, Israel!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Sacramento/Roseville, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Debbie, thank you for sharing your positive experience at the Hyatt Place Sacramento/Roseville. We're pleased that our prime location contributed to the success of your stay. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Wilma White

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first visit but extremely impressed with how clean the room was. Also close to so much, such as Galleria mall and numerous restaurants. Staff was polite and responsive no matter how dumb the question might seem.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Wilma, it warms our hearts to know that your first visit to Hyatt Place Sacramento/Roseville exceeded your expectations. The cleanliness of our rooms is something we take pride in and we're glad it was up to your standards. It's also nice to hear that our strategic location added convenience to your stay. Our team members always strive to assist guests with dedication and respect, no question is too small. We're thrilled your experience reflected this. We hope to see you again soon for more delightful experiences!

10/10 Excellent

khosrow

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Khosrow, thank you for reviewing the Hyatt Place Sacramento/Roseville. Your succinct but positive feedback is highly appreciated. Our team thrives to ensure top-notch quality service to make every guest feel satisfied. We hope to welcome you back on your next trip to Roseville. Safe travels!

4/10 Poor

Traci

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Traci, we see that your recent stay didn't meet your expectations and we're honestly disappointed to hear this. Our aim is to provide an enjoyable and memorable experience. We'd appreciate the opportunity to receive additional feedback since details were not provided with your rating. We find it crucial to understand where we fell short to prevent a similar situation. We hope to serve you better in the future.