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Reviews of Holiday Inn Express Hotel & Suites Roseville-Galleria Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Roseville-Galleria Area, an IHG Hotel
1398 E Roseville Pkwy, Roseville, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1007 reviews" "
Rating 8 - Good. 251 out of 1007 reviews" "
Rating 6 - Okay. 71 out of 1007 reviews" "
Rating 4 - Poor. 24 out of 1007 reviews" "
Rating 2 - Terrible. 31 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 night stay. Clean facility and room. Staff was very friendly. Would stay again. No problems at all.
Stayed 3 nights in May 2024

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carole

Travelled with partner
Liked: Property conditions & facilities
Size of bathroom was excellent. Lighting in bathroom was very good, Bedding was very comfortable Front desk person very friendly Thank you 😊
Stayed 1 night in May 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and appointed well. Only one issue, I started to use one of the bath towels and found several long hairs attached to the towel. Thankfully there were extra towels for me to use.
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Clean hotel. Good front desk service
Stayed 1 night in May 2024

10/10 Excellent

BARBARA

Check in quick with clerk friendly but efficient. Even called to see if all was satisfactory once we settled into our very clean and room with plenty of built in chargers - a nice touch. Lots of free parking. Quiet room in spite of easy access to the freeway. Definitely would stay here again!
Stayed 1 night in May 2024

10/10 Excellent

Adam

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Sophia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super fast, everything was immaculate and the front desk gentleman was friendly. The king suite is huge, has lots of space and is VERY clean. I would recommend to anyone and will definitely return.
Stayed 1 night in May 2024

10/10 Excellent

Kathy

Travelled with family
Great location. Wonderful pool. Friendly staff. Clean and tidy. Thank you
Stayed 2 nights in May 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Veronica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They really need to work on cleaning, so many spiders on the walls. They were very obvious.
Stayed 1 night in May 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we are in Roseville. Great hotel overall.
Stayed 2 nights in May 2024

10/10 Excellent

Magdalena

Stayed 1 night in Apr 2024

10/10 Excellent

Roderic

Liked: Cleanliness, staff & service, property conditions & facilities
Close to stopping
Stayed 1 night in May 2024

10/10 Excellent

Liangui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very comfortable bed.
Stayed 1 night in Feb 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly, professional staff.
Stayed 1 night in Apr 2024

10/10 Excellent

CHARITO

Stayed 1 night in May 2024

10/10 Excellent

Priscila

Stayed 1 night in May 2024

8/10 Good

Larry

Travelled with family
Liked: Staff & service, property conditions & facilities
It was perfect for our needs and nice clean room and comfortable bed
Stayed 1 night in Apr 2024
Response from SMFRC team on May 3, 2024
Thank you for taking the time to let us know of your stay with us. So glad you enjoyed the clean beds.

2/10 Terrible

Lillian

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The door for the room I was in was famed from a prior break in. I felt unsafe as a 67 year old widow. The clerk on duty at about 3:30 pm on Sunday night was flipped about my concern. I spent $22.00 on a door stop pole so I could sleep confidently.
Stayed 1 night in Apr 2024
Response from SMFRC team on May 3, 2024
We apologize for the inconvenience you experienced during your stay, we want to assure you that we have not had any break ins. The door in question has been taken care of .

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay in Roseville, first two times at different locations. This was the best one in terms of cleanliness, bright, and light and facilities. The price was very good. The bed was very comfortable, and in fact, I never moved all night, which is very unusual for me. We would be happy to stay here again as we were very comfortable. Also, the location is very convenient to restaurants, shopping, etc..
Stayed 1 night in Apr 2024

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice, space was clean, and breakfast was awesome. I'd definitely return.
Stayed 1 night in Apr 2024

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Will always go back
Stayed 1 night in Jan 2024

10/10 Excellent

Ke

Stayed 1 night in Apr 2024

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, property conditions & facilities
Loud traffic
Stayed 1 night in Apr 2024

10/10 Excellent

Abel - Irma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and convent for restaurants.
Stayed 4 nights in Apr 2024

8/10 Good

Patricia, Templeton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location A bit noisy being a busy intersection and hospital across so sirens from Ambulances.
Stayed 2 nights in Apr 2024
Response from SMFRC team on Apr 12, 2024
Thank you for your review. We apologize for noise you experienced during your stay with us, we will ensure that we give you a room not facing the street the next time you stay with us.

6/10 Okay

Irene

Stayed 1 night in Apr 2024
Response from SMFRC team on May 3, 2024
Thank you for your review.

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The adjoining room door locking mechanism was broke so unsafe. They had no staff to repair! They were booked so had to go to another hotel last minute! Cost more dollars for the weekend and not much better! Minimal choices on a tournament weekend!!
Stayed 2 nights in Apr 2024
Response from SMFRC team on Apr 12, 2024
We sincerely apologize for the inconvenience caused to you, we got the door latch fixed once the relief employee came. We do hope you will visit us again. Once again a sincere apology for the inconvenience caused to you.

2/10 Terrible

NO NAME GIVEN

Stayed 3 nights in Apr 2024

10/10 Excellent

tu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was awesome with checkin and accommodation
Stayed 1 night in Apr 2024
Response from SMFRC team on Apr 12, 2024
Thank you for the positive response. We look forward to having you stay with us again

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in great condition, and for the most part, very clean. Bathroom could stand to be recaulked, as it is bad condition. Some parts look like it might be moldy. Bedding and rest of room was very clean and was completely ready in the evening when we would return to the room.
Stayed 4 nights in Mar 2024
Response from SMFRC team on Apr 3, 2024
Thank you for letting us know about your recent experience during your stay with us. We appreciate the feedback where we can make improvements, and have taken action.We look forward to seeing you again.

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the cleanest and neatest property I ever stayed at in the Sacramento or Placer county area. For the price, the quality was good. The buffet breakfast was plentiful and tasty. I appreciated the helpful staff at the front desk. They handled extra requests graciously.
Stayed 1 night in Mar 2024
Response from SMFRC team on Apr 3, 2024
Thank you for taking the time to write about your experience during your stay with us. We appreciate your feedback and will let our team know so they are encouraged to continue making this a home away from home.We look forward to having you back.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again, nice place and staff was very friendly.
Stayed 3 nights in Mar 2024
Response from SMFRC team on Apr 12, 2024
Thank you for taking the time to give as positive review. We look forward to having you visit us again.

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SMFRC team on Apr 3, 2024
Thank you for staying us. We look forward to seeing you again

10/10 Excellent

Xenos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was actually pleasant staying here! The room was clean and the bed was so comfy, I got good sleep those nights
Stayed 2 nights in Mar 2024

10/10 Excellent

Maricar

Stayed 1 night in Mar 2024

10/10 Excellent

doreen

Travelled with partner
Very friendly customer service. Clean , great amenities.. Hot fresh breakfast
Stayed 2 nights in Mar 2024

8/10 Good

Ena

Stayed 1 night in Mar 2024

8/10 Good

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and very close to Summit hospital. I wish they didn't use the icky styrofoam and plastic at breakfast, but otherwise enjoyed my stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maricar

Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, nicely laid out room with plenty of storage. The free breakfast was better than most hotels of similar value. The staff was friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could use some work. Waffle > pancakes!
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easy to find, has excellent parking available, is close to Galleria shopping and close to the venue we were visiting. Staff was friendly, breakfast typical hotel food but served hot and plentiful, room was very clean and well appointed. We could not get the TV to work so instructions would be helpful, but this is where a good book comes in handy. Overall, a very nice stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in Mar 2024

10/10 Excellent

stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & friendly staff!
Stayed 3 nights in Mar 2024

10/10 Excellent

Seunghwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Andy

Disliked: Staff & service
Stayed 1 night in Feb 2024