My apologies that your furnace wasn't working. Sometimes the pilot light goes out, or the high temp limit switch will trip. If you let the staff on the main floor know, or call the emergency number that is written on the wall behind the front desk (after hours), we are happy to come and solve your problem for you. We went through all furnaces 2 weeks ago and made sure they are clean and emery clothed all the thermo-couplers, so the pilot lights will be more reliable.... Hopefully their is no further maintenance issues over the winter, but if there is, do not hesitate to let us know, so that we can fix the problem immediately.

Thanks for your patronage!

Thanks Sean, your reply is the first negative reply we have had since I took over the place and when I bought the place it was a bit of a "fixer-upper", but I would say that the half million I spent making everything new again has mostly cleaned the place up. I was unaware of the popcorn stipple that was coming off in the corner of the one bedroom, thanks for the update, I have fixed it already, perhaps next time you can complain to management instead of complaining to the world wide web, so we can resolve the problem without you trying to smear our top notch reputation? The couches are all fold out hide-a-beds, (as I figured practical outweighs brand new), but they were all purchased within the last five years, so they are not as old as you make them sound... The beds are all pillow-top queen-sized mattresses and were also purchased only 3 years ago (and I have never had anything (except compliments) about the quality of sleep that guests get here, (until this rant).... As far as the WIFI goes I have 2 x 75 MBPS DSL connections, going to 8 different wireless routers, (which is the best internet connection that I can get in a small village in the middle of nowhere).... I have 10 rooms that I have personally tested all of them streaming video with our firesticks, going in every room, at the same time, and the system works just fine.... The only complication is that the thick cement walls do not allow the wireless to penetrate very far (which is why I have strategically positioned 8 Wi-Fi connections for 10 rooms), and IF YOU LOG ON TO THE ONE THAT IS CLOSEST TO YOUR ROOM YOU GET GREAT INTERNET, (however), if you log onto one that is too far away from your room the connection can be very poor. Perhaps next time you should have the courage to come and speak to management if you are unhappy with your room stay so we have the opportunity to make it better? Im sure you will get alot more out of your stay, (then you do saying nothing to the people that can help you, and choose to tell the world instead). Meanwhile we will do our best to keep trying to make the place better, each and every day.

I wish I could post the picture of our single standard room (as it says RIGHT IN THE TITLE of the room that he booked, that it is a SHARED BATHROOM) ... and I was kind enough to call him immediately after he booked the room, to give him the opportunity to cancel the room (as we had no other rooms available to upgrade him to, because we are the nicest hotel in the area, and we are always FULL HOUSE).... and this PRIMA DONNA was unhappy before he even entered the building, and so his disrespectful personality was rewarded with a taste of his own medicine. I don't expect any of my staff to be mistreated by a guest and be forced to kiss their butts, and this guy got exactly what he deserved, he got treated like the whiner and complainer that he is. If you look at ALL of our reviews (over the past 3 years since I took over this business), it is 100% POSITIVE REVEIWS.... so I think that the "rest of the story" is pretty obvious with this clown.

Thanks for the positive feedback. Much appreciated!

Thanks for your patronage!

Thanks for the vote of confidence!

Thanks for the vote of confidence!

Thanks for the good review!

Thanks for choosing us!

Sorry that you did not feel our business was 100% to your satisfaction. Please call (or email us), with so more specific feedback, so that we may do everything within our power to improve your experience while staying here with us.

thank you for a good review. We take pride in having the nicest rooms in the area.

Thanks for the good review! We appreciate the vote of confidence!

We are a 100% non smoking hotel, but sometimes guests smoke in rooms at our expense. So, without question, we offered you a free upgrade to a different room and you refused to take it, so I really don't have any obligation to refund the money for the room.... upon further investigation (after the guest had left), we discovered that the room did NOT smell like smoke and the guest was just using that as an excuse to try to get out of their obligation to pay for the room. It was an early check in, so I suspect that they just wanted to make more miles that day and were trying to make this scene to get out of their obligation to guarantee their reservation. We are a small hotel and we can not afford to have people blocking rooms (so that no one else can reserve them), and then canceling at the last minute. Thats a luxury that only big hotels can afford (but their prices are also alot higher, and you cant have the best of both worlds).

Thanks for the good review, always appreciate someone who acknowledges all of our hard work.

Yes, very unfortunate, but beyond our control. And (in an effort to remain completely accurate), u were informed upon arrival, (not after checked-in), you didn't check in, you arrived, you cancelled and you left.... AND your were not charged any fees for that. We would have called you in advance but you didn't leave any contact information when you made your reservation! And sorry for the inconvenience.... And thanks for the great review... (wink,wink)

Thank you for your patronage!

THANKS IAN.... EVERYDAY IMPROVEMENTS ARE HAPPENING... THE MOST IMPORTANT ONES ARE DONE ON THE INSIDE.... NOW FOR THE NEW CONVENIENCE STORE!

Thank you for the positive review. We hope you will share your experience with others.

Thank you for the positive review. We are glad you enjoyed your stay.

We apologize for the inconvenience. Our hotel is going through some major renovations and changes in ownership and staff. We hope to have these problems solved in the very near future. Best Regards

Thank you Brent. Kitchen is currently being taken over by 3rd party so it should be open full time in the near future. Hope to see you soon.

Thanks for your patronage. It is nice to see an honest constructive review.

Good Sir, Thanks for the incredibly negative first review! Its always refreshing to see a keyboard warrior giving his best attack to an unsuspecting team (that is still getting a grasp on how to manage these Expedia bookings through an online channel manager)... LOL... Can I suggest that next time you are unhappy with something regarding a room, that you go speak to management and have them rectify it? We can keep some of the people happy, all of the time, and all of the people happy, some of the time, but sometimes its impossible to keep anyone happy, if they just complain to the world (instead of complaining to the staff that are here to help)... just saying Thanks for your patronage!