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Reviews of La Quinta Inn & Suites by Wyndham Roswell

2.5 out of 5
La Quinta Inn & Suites by Wyndham Roswell
200 E 19th St, Roswell, NM

Reviews

7.4

Good

Rating 10 - Excellent. 361 out of 1004 reviews" "
Rating 8 - Good. 249 out of 1004 reviews" "
Rating 6 - Okay. 157 out of 1004 reviews" "
Rating 4 - Poor. 129 out of 1004 reviews" "
Rating 2 - Terrible. 108 out of 1004 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia, Farmington

Travelled with partner
Liked: Cleanliness, amenities
Loved the fact that you allow dogs, that is a real plus…. The facility inside needs a very deep cleaning. The breakfast area certainly needs more attention. It was not clean! The trash cans were so filthy. It was hard to even get trash into them. The whole area needs a thorough, wipe down and cleaning and to be cleaned during the breakfast time.
Stayed 2 nights in May 2024

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice & informative. The rooms were clean.
Stayed 2 nights in May 2024
Response from K Trindade on May 15, 2024
Thank you for staying with us.

8/10 Good

Vivi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gusto mucho el hotel. Habitaciones de buen tamaño, camas comodas, suficiente estacionamiento, el desayuno estuvo muy bien. Lo único que no nos gusto fue el baño, estaba muy sucio, ya necesita una remodelacion esta muy descuidado. Pero en general el hotel esta bonito. Si nos volveriamos a quedar aqui.
Stayed 1 night in May 2024
Response from K Trindade on May 15, 2024
Thank you so much for your feedback. Your comments will be shared with the entire housekeeping staff.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Front desk staff was polite & friendly. Only slept there 5 hours so did not experience much. Checked in at night & left before light.
Stayed 1 night in May 2024
Response from K Trindade on May 14, 2024
Thank you for staying with us.

2/10 Terrible

Gilbert

Travelled with family and small children
Disliked: Property conditions & facilities
Room number 209 phone not working ,Room number 211 safety latch broken and coffe maker not working and most importantly,the night employee a heavy set male around 21 of age or so talk LOUDLY with another person around 2:30 AM and did not respond to my call to be quiet so myself and other guests could have a good night sleep.
Stayed 1 night in May 2024
Response from K Trindade on May 13, 2024
My apologies for the difficulties you experienced. Your comments will be shared with the maintenance staff and the front desk staff.

10/10 Excellent

Sebas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good and clean the staff were great!
Stayed 2 nights in May 2024
Response from K Trindade on May 13, 2024
Thank you for staying with us.

4/10 Poor

Randall

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet is dirty and in stairs dangerous because the pattern makes the stairs a hazard due to the illusion that you are stepping on to a step at the top. The north entrance door has a 2 inch raised crack that I stubbed my toe on and almost crashed into the door. At b’fast; scrambled eggs were good; all the meat; sausage I assume as all La Quinta b’fast I have had are the same; was all gone a not refilled. Good for losing weight. Good location away from the Main Street racers and heavy traffic.
Stayed 1 night in May 2024
Response from K Trindade on May 13, 2024
My apologies for the stained carpet and the cement issue. Maintenance will take a look at both issues. Thank you for letting us know.

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was comfortable. The only issue we had was the shower was not very clean and the shower rod was broke allowing water to get on the floor.
Stayed 1 night in May 2024
Response from T. Heisey on May 12, 2024
Thank you for taking the time to let us know about your stay! I have shared your comments with the maintenance and housekeeping staffs. We will be getting those issues addressed. We look forward to hosting you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in May 2024
Response from K Trindade on May 13, 2024
Thank you for staying with us.

6/10 Okay

Erin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed 1 night at the beginning of the week and 1 night at the end of the week on our drive from Texas to Arizona, and back home. The pool was closed but there was no notice on the website of this. Upon check in we were told it was because of a safety issue but another employee told us it was because they needed to paint it. We got 2 rooms and they split us up. The bathroom had hair in the bathtub, the walls in the hallway were filthy. Just an overall bad experience.
Stayed 1 night in Mar 2024
Response from T. Heisey on May 9, 2024
I am very sorry your stays did not meet your expectations. We have addressed many of these issues. The pool is reopened after having finished the painting. We have also been working with our housekeeping staff to improve both the rooms and the hotel in general.

10/10 Excellent

Doug

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, very clean, and excellent bed and pillows.
Stayed 1 night in May 2024
Response from K Trindade on May 8, 2024
Thank you for your kind comments.

6/10 Okay

Beverly

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
hotel is a little run down. carpet in the hall need to be replaced - looked dirty.
Stayed 1 night in May 2024
Response from K Trindade on May 7, 2024
I apologize for the stained hall carpet. Thank you for letting me know.

10/10 Excellent

TED

Travelled with family
Liked: Cleanliness
Hi
Stayed 1 night in May 2024
Response from T. Heisey on May 6, 2024
Hello!!We are happy you enjoyed your stay!

10/10 Excellent

Minnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 1 night in May 2024
Response from T. Heisey on May 6, 2024
We are very happy that you enjoyed your stay!!We look forward to host you again soon!

6/10 Okay

Seth

Liked: Staff & service
Stayed 1 night in May 2024
Response from T. Heisey on May 6, 2024
Thank you for staying with us. We hope you will give us a chance to better serve you in the future.

10/10 Excellent

rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast should be antill 10 am on weckdays
Stayed 1 night in Apr 2024
Response from K Trindade on May 1, 2024
Thank you for staying with us.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from T. Heisey on May 3, 2024
Thank you for staying with us.

10/10 Excellent

Mario Andrés

Excellent service
Stayed 2 nights in Apr 2024
Response from K Trindade on Apr 29, 2024
Thank you for the great comment. We hope to see you in the future.

10/10 Excellent

Justina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and staff was friendly and quick!! Would stay again!
Stayed 1 night in Apr 2024
Response from K Trindade on Apr 29, 2024
Thank you, Justina. We will share your comments with the entire staff.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, ive stayed in 5 motels over 14 days and this has been the most friendly
Stayed 1 night in Apr 2024
Response from K Trindade on Apr 26, 2024
Thank you for staying with us.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly! The hotel was clean! The beds were comfortable and the breakfast great!
Stayed 1 night in Apr 2024
Response from T. Heisey on Apr 23, 2024
Thank you for taking the time to let us know about your stay. I will share your comments with the staff. They will be happy to know they made such a good impression!!

4/10 Poor

Raquel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was mold in the restroom and there was a smell of urine
Stayed 1 night in Apr 2024
Response from K Trindade on Apr 17, 2024
Thank you for letting us know. Your feedback has been shared with the maintenance personnel to evaluate the bathroom.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 3 nights in Mar 2024
Response from K Trindade on Apr 16, 2024
Thank you for staying with us.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Mar 2024
Response from K Trindade on Apr 16, 2024
Thank you for staying with us twice!

6/10 Okay

Christopher

Disliked: Property conditions & facilities
Room seem clean, but spackles of paint on the flooring bathroom seem clean, but there seem to be a water stain on the sink top and the tub would not drain. Ended up in 6” of water. Other than that-good/average
Stayed 1 night in Apr 2024
Response from K Trindade on Apr 11, 2024
Apologies for the tub drain issue. Maintenance will clear that up. Thank you for letting us know.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from K Trindade on Apr 11, 2024
Thank you for staying with us.

8/10 Good

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
In need of repairs
Stayed 2 nights in Feb 2024
Response from K Trindade on Apr 10, 2024
Thank you for staying with us.

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was good. The bed was very comfortable. We found a few bugs in the bathroom. It was disappointing that breakfast ended at 9:00 and the attendant was very strict about that. No more waffles promptly at 9:00.
Stayed 1 night in Apr 2024
Response from K Trindade on Apr 10, 2024
Thank you for letting us know about the bathroom. We will advise our pest management company, Ecolab, of the sighting.

6/10 Okay

Chantal, Edmonton

Liked: Staff & service
Water wear in 2 rooms (asked to change first room 'cause bath tub faucet wouldn't shut off) and dust is prevalent. Gets in either a little or alot. Staff were great. Pool, laundry and parking was great.
Stayed 2 nights in Apr 2024
Response from K Trindade on Apr 8, 2024
We are sorry to hear that the rooms were not up to expectations. However, we are very happy to hear that the staff, pool, laundry and parking did!

2/10 Terrible

Valerie

Stayed 2 nights in Apr 2024
Response from T. Heisey on Apr 28, 2024
I am sorry that your stay did not meet your expectations. We hope to be able to serve you better in the future.

8/10 Good

Tempal

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from T. Heisey on Apr 8, 2024
Thank you for letting us know about your stay.

2/10 Terrible

Avis

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from K Trindade on Apr 5, 2024
Our apologies for the disappointing stay. We will work harder to make all guests comfortable.

4/10 Poor

diana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff was very friends but the room and pool hot tub area was very dirty
Stayed 1 night in Apr 2024
Response from K Trindade on Apr 5, 2024
My apologies for the cleanliness issues. Your comments have been shared with the entire housekeeping staff to improve in the future. Thank you for the feedback.

6/10 Okay

Rachael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a little dirty-blood stains on the comforter, crusty left over something on the sheets, the chairs in the lobby were covered in stains and crusted food, the pool was waaaay to chlorinated. Just a super cheap hotel. Set low expectations for this LaQuinta.
Stayed 1 night in Apr 2024
Response from T. Heisey on Apr 3, 2024
Thank you for taking the time to tell us about your stay. We are very sorry we did not meet expectations. We will be sharing your comments with all of our staff to improve in future.

8/10 Good

Larry

Stayed 1 night in Mar 2024
Response from T. Heisey on Apr 23, 2024
Thank you for letting us know about your stay. We look forward to hosting you again soon!

2/10 Terrible

maria

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from K Trindade on Apr 2, 2024
My apologies for the disappointing stay. We will work harder to make all of our guests more comfortable.

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024
Response from K Trindade on Apr 20, 2024
Thank you for staying with us

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Dry satisfied with this hotel.
Stayed 1 night in Mar 2024
Response from T. Heisey on Mar 30, 2024
Thank you for letting us know about your stay! We look forward to hosting you again in the future.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was old but clean
Stayed 1 night in Mar 2024
Response from T. Heisey on Mar 27, 2024
Thank you for taking the time to let us know about your stay. We hope you will stay with us in the future.

10/10 Excellent

Teresa

Stayed 1 night in Mar 2024
Response from T. Heisey on Apr 8, 2024
Thank you for letting us know about your stay!!

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My family and I stayed at about 5 different places throughout our vacation and this was the most expensive place and most disgusting place. I do not recommend this place to anyone with a family.
Stayed 1 night in Mar 2024
Response from K Trindade on Mar 16, 2024
My apologies for the disappointing stay. We want everyone to feel comfortable and fell short of your expectations. We will try to be better in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was very helpful, friendly & professional. My room was clean & very spacious. I will definitely be back & highly recommend to everyone.
Stayed 1 night in Mar 2024
Response from T. Heisey on Mar 13, 2024
Thank you for sharing your comments! I will be sure to share them with the staff. We look forward to hosting you again soon!

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The hot tub was not working, which we were hoping to enjoy. The breakfast needed fruit but other than that was great.
Stayed 1 night in Mar 2024
Response from T. Heisey on Mar 12, 2024
Thank you for letting us know about your stay. I will share your comments with the staff.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from K Trindade on Mar 5, 2024
Thank you for staying with us.

8/10 Good

JOHNNY

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from T. Heisey on Feb 28, 2024
Thank you for staying with us.

6/10 Okay

Todd

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The curtains in our room were torn, the carpet outside the elevator was filthy, It was a nice enough building just doesn't seem like it is being taken care of
Stayed 1 night in Feb 2024
Response from K Trindade on Feb 27, 2024
My apologies for the torn shear in the room and the stains on the carpet in the hallway. We are working to improve the hotel. Thank you for letting us know.

2/10 Terrible

Lesley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floor was so disgusting(hair and urine stains), shower curtain was disgusting, floor needs to be vacuumed. I selected this property to swim but it was out of order. The lobby was full of boxes.
Stayed 1 night in Feb 2024
Response from T. Heisey on Feb 26, 2024
We are sorry the hotel did not meet your expectations. We are hoping to have the pool up and running in the next few days. We hope you will give us another chance to exceed expectations.

2/10 Terrible

Kari

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is closed (main reason we booked it was for indoor pool), building is hot, room took over 2 hours to cool off, filthy room with rotten half eaten apples, dirty q tips in our room. Old keys from last people - and they still worked which means if someone w and old key wants to come in, their key still works! SO UNSAFE! I almost left to get another hotel but we were exhausted and it was so late we had to stay. Breakfast was GROSS. Floor was filthy around food. Seating was dirty. I was about to get eggs when the lady came with a huge bag full of eggs and dumped them into the pot. They looked so watery and gross that I couldn’t even eat. I am calling manager bc the lady at front desk was too busy eating Cheerios to listen to my concerns. Never stay there! WORST HOTEL IVE STAYED IN!
Response from T. Heisey on Feb 19, 2024
I am so very sorry that your experience did not come close to meeting your expectations. I will be sharing your comments with all of our staff to, hopefully, improve in the future.

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from T. Heisey on Feb 19, 2024
Thank you for staying with us! We look forward to hosting you again soon!

8/10 Good

Justin

Liked: Cleanliness, staff & service
Check in was very easy, lobby is very nice. Not the cleanest rooms I’ve ever seen but not bad.
Stayed 1 night in Feb 2024
Response from K Trindade on Feb 14, 2024
Thank you for your comments. We will work to do better in the future.